Maybe it changes but right now it is not the place where I want to spend my afternoon. Came in on a Saturday morning and there is NO PARKING !!! People are parked on grass in loading 15 min area, everywhere where they could squeeze in. Inside is not any better. People on top of people, little kids running reckless and carts bumping on your ankles. The restaurant area is not any better. People get to the serving area and then they stare at the menu deciding between 4-5 meals for 10-15 minutes. For god sakes take one of everything. it's cheep. Cashier area: there are long long lines, and I realized that "ikea shoppers" are not the friendliest kind. It will be a while before I venture in again. read more

Finally a Wisconsin IKEA At last, we don't have to drive all the miles to Schaumburg, IL, and pay all those Illinois tolls! I'm hoping that once the newness wears off, it will be easier to get a parking space and swift check out. At the present time, they're under-staffed in many locations. Hopefully, they'll hire more folks to handle check out and the returns desk. read more

Ikea is a great place if you want to go buy furniture and other home goods for your house just go window shopping and see what you can buy for your dream house. Live their concept of living room displays. Happy to have this place in Milwaukee as I don't need to go all the way to Chicago. read more

IKEA - Furniture Stores Near Me - Oak Creek, Wisconsin

Tuesday at 1130am was a great time to shop at IKEA. The parking lot was relatively empty. I think there are way too many eco car spaces. There were only two cars in the entire lot. I don't mind that everything is on one floor, in fact I really do like that. The show room was interesting but it is a bunch of confusing layouts. Very high probability of getting lost or going the wrong way and having to turn around. I did appreciate the Maps hanging from the ceiling. They were helpful. There are a couple spots where you can cut through to the register instead of going around the whole store. That was clearly marked as well. we spent three hours there, including lunch and loading the car. I found everything I needed (a 12x16 black frame) and a lot of stuff that was so reasonable, I couldn't say no. I spent $125 and got a nice storage unit with drawers, Queen duvet set, welcome mat, silicone hot pads, gf almond cake, hardware kit, drawer liners, kitty tunnel, two large wall shelves, glass baking dish, etc. Pretty random stuff. But for the price it was a great bargain. There is also an As Is area in self serve which contains discounted open box items. I didn't find anything in that area. The cashier was really nice. The most inefficient and frustrating thing is trying to get someone to help you load large and heavy pieces into your car. There is no real clear instruction on how or where to do that. The cashier told me to go around the corner and there was the exchange desk and the furniture pick up desk. No indication of who lm to speak to to get help. A nice lady at the furniture pick up desk said I do not see anyone so I will help you. She walked outside with us and found someone that could help us. I guess he nodded his head and proceeded to grab cards from the parking lot and bring them inside. I had to ask him if he was able to help and he said in a minute. I stood in my car for about 10 minutes and waited for him. He finally came and loaded the car which was helpful. But it shouldn't have been that difficult to set up. Other than that, nice IKEA location closer to home. read more

IKEA came through the next day and solved the problem with missing inventory. Looking for shoe racks and found one I liked after going to many sites for "In Store Stocked Items". Checked IKEA's inventory and was listed as 115 units in stock. Made the 30 mile one way trip on 1/20/20 to the Oak Creek store and found an empty bin, called for an associate and was told "none in the store". Went to customer service and asked in lieu of mistake on the site would you please give a voucher for free shipping since I made the special trip for this particular item, the answer was an immediate " No, I can't do that" from the supervisor. I left my contact info and order number and got a call back the next day, the representative immediately gave me free shipping on the 4 items that I went to get in store. 4 stars to the rep that solved this problem on the spot. Nice job! read more

Interacting with Staff = 5 Stars: All of the staff members I interacted with were very helpful. Bonus, they will offer to show you shortcuts to the warehouse if you're done shopping! Staffing = 3 Stars: Most of their staff are in the display areas, while that makes sense for crowd control/directing people/answering questions/etc, it also means they are understaffed in the checkout area. During the week when I was there, about half of the 15 checkout lanes were open with long waits. The cashiers are fast, they just have a lot to get through. Layout = 2 Stars: I hate the one level layout. Knowing how to get out of somewhere quickly is important to me. While I don't have severe claustrophobia, it makes me uneasy when I don't really know where I am in a building. They have maps hanging from the ceiling but they didn't help me as much as I expected. Thankfully, it's fairly easy to spot cut-throughs if you look to the sides a bit and using those, rather than following the arrows, will save a lot of time. I also hate how narrow the pathway is. People tend to walk very slowly, stop to stare at items, randomly stop, etc. and it gets extremely annoying if you want to get to another section of the store. My past Ikea experience was at their Schaumburg location and much prefer having the store spread over various levels. Check Before You Go (If you know what you want.): I highly recommend checking the inventory status if you want to buy a specific item. I wanted an eight cube Kallax shelf, but found when I got there they sold out. If the website lists less than about five, good luck (the day I went, "3" were in stock, but zero on the shelf). They restock fairly quickly but given how many people shop there, save yourself some time by checking on items in advance. Parking = 4 Stars: Not a bit issue on the weekdays but be aware, there are generally several hundred people there even now. I want nothing to do with this store on the weekends for about two years. Food = 4 Stars: The food is surprisingly good for being a cafeteria in a furniture store. The line looks long but they move you through quickly. I got the Swedish meatballs w/ mashed potatoes and veggies which were good. The person I was with got the vegetable balls w/ quinoa, vegetables, and a veggie sauce that was fantastic! The salmon burger also looked good, as did the desserts. The flavored sparkling waters were good but be aware that the drink machine over fizzes the soda so you'll get about 50/50 liquid and foam. It's not fantastic food but it's good, extremely reasonably priced, fast, and necessary for a store you'll spend several hours in. Overall: If you don't mind crowds, walking around in a maze, and want something to do, this store is great. If you're there for a specific item, hate tons of people walking slowly, and/or don't particularly want to look at a billion furniture displays, wait a few months or drive to IL. read more

Corporate number: 610-834-0180 and email: cr.manager@Ikea.com Be prepared to wait an hour to return or exchange anything, big or small. Called store manager once I got home and Annie was very rude and condescending. She suggested Ikea is a "different" kind of store and long lines are apparently normal even at 10 am on a Wednesday with only 4 customer waiting to return items. None of us hanging out on those comfy couches were very impressed! So no hope for true customer service out of Annie's culture when she suggests I shop elsewhere... Update: I contacted Ikea corporate about this and the managers vial attitude. Ikea makes you leave a voicemail which hasn't been responded to as of now. I also emailed corporate without response. I can't do business with a company that doesn't care so looks like Annie was right about something. I do need to shop elsewhere. read more

It was an hour drive from my house and there was not enough staff on-site to help with questions. I personally was not satisfied.

I love love love Ikea!!! I've been here three timescale their items are affordable and of great quality!! The only downside is every time I come, the dining chair I want is always out of stock . Good location! Wisconsin really needed an Ikea!!! read more

I've never gotten claustrophobic in a store before. What a terrible layout. When there's a lot of people in there, it's awful. It is just one tiny room into the next with no clear way out. The signage is very bad. They're not orientated correctly, so you can't tell by reading them which direction to go. I literally had to get help to get out of the store. I will never ever shop there again. read more

Great store. Happy to have one in Milwaukee. The furniture is inexpensive but well made. Most of my IKEA furniture has held up better than furniture from other stores. The cafe is really good too. I love the meatballs and the desserts. We have gone to IKEA just to have dinner. read more

Not my best IKEA trip- management is disorganized and unwilling to find solutions to very simple problems. Treated us very poorly, especially considering how much money we were spending. My recommendation? Demote a certain employee (her name rhymes with Blevelyn) and promote the floor staff who want happy customers! Really can't believe how I was treated in (what used to be) one of my favorite stores. read more

What's Swedish for "maze"? OK, it's another IKEA. Unless you have been living under a rock (or in Oak Creek) your whole life, you should know what that means: Ready-to-assemble furniture suited for college dorms or your first #adulting apartment; funky, artistically created interior decor made mostly out of cheap materials that look good out of the box, but don't always hold up over time; $1.99 Swedish Meatball dinners; and in general, a one-of-a kind shopping experience that you will not find anywhere other than an IKEA.Shopping here can be a lot of fun, just stay away during back-to-school time and any weekend day. There's always lots of new seasonal stock being rotated so there is potential for surprises. We have been going to the Schaumburg IKEA for years now, and I prefer that layout to the Oak Creek store. You always know where you are at that store and you don't have to walk 2.3 miles to get from one end of it to the other. Sure, there are shortcuts at the OC store, but you have to be either an employee or a cartographer to understand how to navigate them. The layout of the OC store is such that I am contemplating dropping popcorn along the way so that I can find my way out in case of an emergency. read more

Breakfast was cold. Cold syrup on cold waffles. Was only 10:15am and they were already out of potatoes, so i oaid 1.99 for 3 small waffles, Hard as a rock. Other people given option of waffles instead of potatoes with the $2.00 swedish breakfast WITH EGGS. SAUSAGE, AND SWEDISH PANCAKES. I said i wanted that deal, they refused. "You cant just add it to my plate?" "No". Still $1.99... What the F... I Had to exchange 2 items, waited in line 50 minutes with only 3 people ahead of me. By 11AM one of 2 service desk guys closed up and left...Mad as hell. Will never return. read more

IKEA - Furniture Stores Near Me - Oak Creek, Wisconsin

Good IKEA (the only in wisconsin) but one of the employees was super skinny and literally couldn't lift the box we needed in our cart so we were like why do you work at ikea if you cannot lift a box he looked like he juuls if that will help create a picture for you read more

The eating place was meh because the lady was very mean she yelled at my 12 year old son but food was ok

Bad experience today. Especially at that restaurant at the end of the check out lanes. The one where they sell icees and cinnamon buns. The young girl at the register acted if we were invisible, said nothing to us, not even a I'll be right with you". We sat in confused awkward silence for about 5 minutes before we asked if we were in the right area to order something. Her response "yeah I'm just doing something here first". My response "well we've stood here for 5 minutes without you saying one word to us, at the very least. It's rude. You should have acknowledged our presence and said you would be with us in a moment." Her response, "I didn't need that today". read more

I like ikea's products they are well constructed and affordable. Ikea the business was huge and I was lost for about 22 minutes.

To say that I am a fan of IKEA is a huge understatement. Back when I used to have to drive forever to Schaumburg to visit this place, I loved it. I have been spreading the gospel of well-designed Swedish goods for years. The rumors about RTA (ready-to-assemble) furniture being terrible are unfounded if you are buying from IKEA. My Malm bedroom set was purchased at least 14 years ago, and despite 6 moves (where we had to take apart the bed and put it back together), it is still going strong. Unlike other reviewers, I am used to some facts about IKEA: 1) It is nearly always busy. Expect a wait at the checkouts. Part of this issue is that they don't give you bags to put stuff in, and newbies don't know this, and feel they have to discuss it at length with the checkout person. This adds minutes to each transaction. Since people are bringing unwieldy boxes through, it takes more time to scan those orders than it would take to scan cans of soup at a grocery store or something. 2) This place is about price, not service. They do whatever they can to keep prices down. That includes not being able to provide a ton of floor workers or people to answer the phone quickly. It's just part of the deal here. 3) Prices are low, so go in there with a list. Check out the catalog first (you can get a copy in the store or view online). Otherwise, you will find yourself buying a TON of stuff you really don't need. 4) Bring a bag, cause they won't give you one. Plan ahead if you are buying large items, and bring away to secure those things if they won't fit in your car. 5) If you buy something big, you can walk it over to the curbside and drive your car up there. Don't try to load stuff in the parking lot. The small curbside areas are made for loading your large purchases. I love this store because of the price and selection, and because the design quality of many items is so high. I have been a customer for 15 years, and I know I will be back visiting the Oak Creek location. Some things need improvement there: the cafe and restaurant (get the Swedish meatballs!) need more and better staffing. For instance, during my visit to the restaurant last night, there were no coffee cups. Since I am an IKEA Family member and get free coffee, I was disappointed at the lack of cups. I think this is a staffing issue. The other issue was that the small grab and go area at the front of the store has a little seating area that is always filthy. Again,better or more staff needed here. But my other experiences at this store have always been good. read more

I wanted to check out the ikea that came to wisconsin. The lines are long and slow. The food was good but it wasn't served hot. It's a decent option if your there and starving but other than that I would go somewhere else. There are too many good door options around to waste your time. read more

Restaurant employees are very slow and lazy. Massive line and only one employee per side serving food while other restaurant employees are seen doing nothing and chitchatting. read more

TLDR: We had a wretched customer service experience here. Avoid IKEA Oak Creek, at least until they've had a chance to get their bearings (they opened in May 2018, roughly 4 months ago). The IKEA main call center, and Twin Cities and Schaumberg locations provide VASTLY superior service. Details: Our Click & Collect order was not available at the scheduled time. We were directed to come back in a few hours or the next day, and the staff implied that Click & Collect crew was mismanaged by a difficult personality. Pro-tip 1: Many customers aren't able to accommodate the extra travel time. Don't assume they can return later. Pro-tip 2: Don't smack talk your coworkers to customers. That is never okay. After politely insisting that we could not return and offering potential solutions to the Customer Service rep (they were trying to send us away), they agreed to ship the missing items to our home. We happily set a delivery date. Our item didn't arrive. Huh. After 10 business days, I called the main customer service line and talked to some lovely, helpful folks who spent all afternoon trying to get answers out of the Oak Creek store. Turns out that Oak Creek *cancelled our order without notifying us* because our order was incorrectly logged as unpaid. This is all communicated clearly and professionally by the IKEA main CS staff. They even escalated our order to their manager to get it resolved more quickly. The manager called within 15 minutes and connected me to Oak Creek for resolution. This Oak Creek staff member was also unhelpful. They didn't ask me any questions to clarify what was needed, just relied on ME attempting to figure out what info they needed. Once we were on the same page, they promised to call me back. Oak Creek never called me back. I had to call the main line AGAIN to be connected to Oak Creek, and talk to someone else to set a new delivery date, and repeatedly asked them to wait (not hang up) and PLEASE provide my new order number. Our item arrived in the end, but every interaction with Oak Creek was like pulling teeth. I feel bad for the staff who work there and think the staff needs training on basic problem-solving strategies and how to communicate effectively. The main IKEA customer service line has excellent, professional staff, as do the other locations in the Midwest. I hope things improve for Oak Creek, but I'm going to another location in the future. read more

Let me start by saying I do love Ikea, just not this one. I've frequented Ikeas in Brooklyn, San Diego and Chicago - this one is just not up to par. The layout is super odd and the staff is so-so, at best. We went in for kitchen cabinets three times. The first experience was OK- not amazing but we figured out what we wanted and started planning our kitchen. The next time we went back it turned out there was a kitchen sale - we went about 2.5 hours before they closed on a Friday, thinking that a friday night would be a bit quieter... it was but they were woefully understaffed. 2 people for the whole department. We signed in and waited and were finally helped about 2 hours later We were basically told that we couldn't be helped because they were closing in a half hour, despite waiting for 2 hours for help. That should have been the sign to give up. Well.... we were optimistic and came back Sunday morning and were literally the first people to sign in - again they were woefully understaffed. Despite signing in, multiple people were helped in front of us, 1 had an appointment (which is totally fine for them to be helped first) the next several didn't, they were just louder or angrier or were "there for something quick (ie 45 minutes). All in all it took about 2.5/3 hours to get helped again and once we were finally helped it was another 2 is hours. We got there before 10am and weren't out of there until 2pm. What a horrible experience. We really wanted those cabinets though.. Long story short, some pieces were back ordered so we had to go back. That was another hour + experience. Now today is really the icing on the cake. They have a rule that if you order something you have to check that everything has arrived and that you've checked it for damage within 48 hours. You literally have to sign off on it. That's totally fine. What I didn't expect was that 3 of 3 items shipped would be damaged and that I CAN'T GET THROUGH TO IKEA. I've called nearly 30 times now and you get either "circuits busy" or a message saying that they're experiencing high call volumes and that calling Tuesday - Thursday is a better time - before it hangs up on you. Well if I wait until Tuesday that's wayyyy past the 48 hours that I agreed to. I tried emailing but didn't get any confirmation or copy of that email so I basically have no proof of trying to contact them within 48 hours outside of all of the outbound calls on my phone log. Granted this is the corporate number but now i'm trying to call the store and their number is the exact same number as corporate. I wish I'd have known what a nightmare dealing with them would have been. I wont ever buy anything from them that I can't walk out with, ever again. Such a disappointing experience all around. read more

This is a different type of big box store. Prices are very reasonable. Not sure I 100% liked having to go through several show rooms to shop. Than going to one area to find all the items i saw in the show room. Did not like that I needed to purchase my own bags or buy one of theirs. Lines were very long on a Sunday late morning with only 3 cashiers and no one called for back up. Ill be back but it has to be when i have more time to shop as you can not just go to the isle you need and go to the check out you must go though the show rooms to get to what u need and through the full store to check out. read more

Make sure to go early in the day to avoid more of the chaos... especially on the weekends. The food is really inexpensive but they don't just have a regular coffee which is my criticism. Ordered a "coffee" for $1 from the to-go food area (not cafeteria)... and had to use a machine that online had latte, espresso, hot water, cappuccino, and americano. The americano apparently is like regular coffee and it was fine but just seemed ridiculous just they don't have plain old coffee. Employees are always willing to help though. Fun to check back on new things they have... always leave with things I didn't anticipate; it's sort of like target in that way. read more

I am very disappointed in the cafe'. My husband and I have come up 3 different times for dinner or lunch specifically for the raw salmon salad to be told all 2 times they are out. What is the deal? read more

Online shopping hasn't been the best with IKEA since Covid started, so we waited until we could shop in person to get the matching footstool for the chair that took more than a month to arrive from the online order. We went Friday afternoon and it seemed okay, size of crowd wise, so we ventured in. A nice masked lady required all to stop and use hand sanitizer and take a (required) disposable mask, if needed. So far so good. But that's where the COVID-19 safety ends. *Many* people were shopping with masks either under their noses or pulled completely down. It was very upsetting that no employees were appointed to maintain shopping safety once past the entrance to this enormous space. We got into verbal altercations with two separate individuals over this. We attempted to enlist the help of store staff but got basically a shrug of indifference, even from a manager. We got our footstool and left, after standing in a very long winding checkout line with many people not socially distancing nor wearing masks properly or at all. It was extremely stressful. We will not be back until they have posted people to monitor this noncompliance throughout the store. I predict there will be many fights if many refuse to be responsible for blocking the spread of COVID-19 and IKEA does nothing. Disappointed. Four stars for having most things in stock, one star for true Covid-19 prevention effort. read more

I have been wanting to make my way to this Ikea and I finnaly did. This is a new store that recently opened up. Upon arrival I noticed that this is a one level store. Yes, 1 level but the place is huge. When entering the carts are hard to find, is almost like they are hiding. The first Area you walk by is the showroom and then the rest such as departments, food court etc. The food court area is nice and modern looking. Store seems clean. read more

When my Mother and I shop at Ikea it is normally a plesant trip, not so much with customer service John this time. A simple return with a receipt turned into a 30 minute ordeal. John was cocky and condescending and the way he talked to his customers was extremely rude and unprofessional. "Its not my fault you came in to return this item" was just one of his comments. He also dragged the rug behind the counter on the disgusting floor and got it all dirty. read more

Had such a bad experience at the fast food kiosk section where you buy hot dogs and frozen yoghurt. The line was super busy so we stood in line for about 10-15 minutes since there was just one open register. When it was FINALLY our turn to order, another IKEA EMPLOYEE cut right in front of us and told the cashier she just wanted a vanilla cone, dismissing the long line behind her!! (Side note, all I ordered was also just a vanilla cone!) And because she tried paying with her phone app, it ended up causing the card machine to hang, making us all wait several more minutes! Eventually the cashier guy told her he'd just pay for it so he can service the rest of us customers!! DO IKEA EMPLOYEES GET PRIORITY EVEN IF US CUSTOMERS HAVE BEEN WAITING IN LINE FOR A LONG PERIOD OF TIME? This was definitely the most frustrating ikea experience we've ever had! Super disappointed!! read more

Good first experience at this location. Matt was ultra helpful and even came back around a couple of times to check on us. He helped us with looking for specific items and let us know the best way to get them. It was frustrating that 2 of the items we were looking for were unavailable even though they were "in the warehouse" on site. I was told I have to come back tomorrow. All in all we enjoyed our time sipping our $1 cappuccinos and getting some cute home accessories. Definitely plan for a few hours of shopping. read more

Made a trip out to IKEA today to organize my craft room a bit. Nothing I planned on getting was in stock. Needed some shelves and doors to add to my ikea unit- none. Was going to get the peg board but they only had 2 types of accessories for it. Very disappointed. I won't be making a trip back for quite awhile. read more

I was super excited for this IKEA to open, was pretty disappointed. I don't like the layout compared to others I've been to. The cafeteria here was also a big disappointment. The food we had was good, but there wasn't any selection, everything was gone other than soup and veggie medallions, both of which were good but some selection would be nice. Here is the biggest problem, we were waiting in line to check out around 3:15, there was only one lane open and no other cashiers in sight. The check out line was long and people were getting annoyed, finally another lane opened and the guy kept complaining that he was the only manager on the floor and didn't have time to be checking people out. After a long wait, several cashiers appeared and opened a couple more lanes, apparently they were all at a mandatory huddle. I guess I won't ever try to check between 3:00 and 3:45. read more

Great store if you like walking around aimlessly in a maze never finding the section that you're looking for! I have no problem with Ikea products. I just hate the layout of this particular store. Will shop at a different Ikea. read more

First and last time shopping at this location. Click and collect is a disaster here. We received the email that the order was ready before going to the store. We pulled into a parking spot and followed instructions -- send a text, then click link in text to sign up online, enter order details and wait. And wait. And wait. First the website said we were first in line. But after 20 minutes, the website said there was a 3 hour wait. At that point we went inside to the pickup area. An employee checked the computer and said, "Oh you're in parking spot x. I'll bring it out." By the time he brought our order, all others spots were full and cars were backing up waiting for spots. In total this took 30 minutes. We'd probably still be there if we hadn't gone inside. read more

I was blown away by the sheer magnitude of this place! I am not a shopper- at all, but somehow I got sucked into this place. (Thanks to my wife). It is a fascinating place and you'll discover a thousand things you never knew you needed. I would have never imagined having lunch at a furniture store. Their "famous" Swedish meatballs were actually awesome, although I'm not on board with the lingonberry jelly with them. It's inexpensive, and the food quality was Surprisingly good. I had the kids plate which included a small portion of meatballs- 5 I think, with mashed potatoes and gravy, as well as mixed vegetables. I also had a cup of soup which wasn't great though. My whole meals including a drink was under $6! The wait in the queue to get the food and check out (it's cafeteria style) was painful though. Everyone there, through the whole store was extremely friendly and helpful. If you go, look for "Samir", he was awesome! We were trapped in this crazy time paradox and spent three hours looking around. That is WAY beyond my normal shopping threshold of 15 minutes. When I win the lottery I'll go back and spend the whole day. read more

IKEA - I never thought I would be eating lunch at a Swedish furniture store... - Furniture Stores Near Me - Oak Creek, Wisconsin

They really fit all of the merchandise in a pretty condensed space. It's overwhelming to go through and I usually find IKEA calming. On a busy day, for example, a 90 degree Saturday, we knew going in we would be met with a crowd, there were no parking spots, people were parking in grass, and even behind the building. It's possible I would enjoy this particular store in the off season. It was really so packed you could not hear yourself think. They also ran out of frozen yogurt due to the masses of customers that day. Will try again. read more

All I gotta say is that if you eat at the food court do NOT eat the BBQ Chicken Wrap. It was DRENCHED in barbecue sauce, I was nauseated. I tried to salvage through the sandwich for the sake of my money spent but I hated every second of it. However the Swedish "KAFFEREP" cookies were a delight. read more

I was introduced to IKEA about 20 years ago in California! I didn't care for it then but it was time to give them a second chance. I'll give credit where credit is due and IKEA has definitely improved the quality of their offerings. Personally, I still won't buy anything there I want to see last for a long time. I picked up a few small kitchen items I expect to replace in just a few months. I did make one large purchase I hope I won't regret later! I needed an inexpensive bed I can use for a brief period then hand over to overnight visitors. I got the basic set and may pay for improvement later on. The store is still the way I remembered, sprawling and disorganized. You have to run from one place to another and back to assemble the necessities for one purchase. Then they let you loose in the warehouse to scout through the shelves and bins, without assistance, to find what you need. Associates are lacking and the few you can find know nothing about the layout of the store, the products they sell and act inconvenienced by the simplest inquiries. I guess they spend more time at "hug-sessions" than product knowledge classes! I'm not planning to subject myself to this trauma again for at least another 20 years! read more

IKEA - Room for two... or more! - Furniture Stores Near Me - Oak Creek, Wisconsin

It's all fun and games until you actually buy something. Listen. I was as dazzled as all y'all when this place first opened. So pretty. Such low prices. And those meatballs, are you kidding me? Delicious! So enchanted was I that against my better judgment, I purchased a sofa. 'Never mind all those bad Yelp reviews' I said to myself 'my experience will be great. This store is fan-freaking-tastic.' On the day of my scheduled delivery, no sofa. No call, no show. After a couple of hours on hold, I was able to reschedule the delivery for a few days later. No apology or explanation for the no show, and the lady on the phone was very rude to me. (In retrospect I'd imagine that she gets yelled at all day by IKEA customers who have been swindled out of their money). On the next scheduled delivery day guess what? No call, no show. A couple more hours on hold, and I'm told that the sofa that I paid for has been discontinued, and I can't have it. The lady on the phone told me that the legs for the sofa were available, and asked me if I still wanted them. Um....no? I was told that I would not receive a refund, only a store credit. At this point, I started crying. Then and only then I was offered a full refund. Four days pass. My card had not been refunded. Two more hours on hold and I'm told that a customer resolutions specialist from the Oak Creek store (name withheld because I'm going to be the bigger person) will call me right back to take care of me. Four hours later, I happened to be in the area, (I was actually purchasing a sofa at Biltrite. It's a BEAUTY!) so I walked into IKEA. By my first stroke of luck with this place, was able to speak directly to the person who was supposed to have called me back and taken care of me. She gave me some B.S. story about losing my information. By now, I know that this type of behavior is to be expected. Anyway, when no one was able to put me on hold, because I was physically there, I finally got my refund. Why was I allowed to buy an item in the first place if it was discontinued? Why was my delivery re-scheduled when they were never going to deliver my sofa anyway? Why did I have to miss two days of work for nothing, and spend 6+ hours on hold, for nothing? BECAUSE IKEA DOESN'T CARE. The Three Stooges could do a better job with customer service than IKEA could. This company has a culture of cruelty towards their customers, instead basic human decency. There is no nicer or more logical way to say it. IKEA will not receive one more penny from me. read more