They gave me a great price on a speed queen washer. No charge for delivery. Comes with free new…read morehoses. . No charge to haul old washer away. They delivered to Menomonee Falls even though they are in Hales Corners. I me er stepped foot in the store. Whole thing was done on phone. Pay when delivered! Unfortunately there was some confusion regarding the hoses. I wanted the old hoses so i took them off the washer and set them nearby. My wife was home when it was delivered and told tnem i wanted the hoses so they reinstalled the old hoses on tbe new washer. But i will take responsibility for that. I should have hid the old hoses. I highly recommend Ritzman appliance and if uou want a washer to last for many years buy a speed queen. Its the only washer designed to last 25 years. And its made in Ripon Wisconsin

I highly recommend Ritzman Appliance! We were interested in Speed Queen after a third set of…read morewasher/dryers failed (in my opinion) way too early. Jack was able to answer a lot of detailed questions, and I like how they have the innards on display so you can see the differences among brands. Prices are competitive and all-inclusive (hoses, cables, delivery, haul away). We were blown away by the service. Delivery was within a few days (!!!) Of course, it happened to be when we had a houseful of guests. The service technicians were timely, speedy, and very competent. They even managed to haul away the old and install the new appliances without any disruption to our card games -- our guests couldn't believe how quiet they were! Everyone was taking note of the Ritzman name on the delivery truck. Do yourself a favor, if you are in the market for a new appliance -- go to Ritzman.

Date of service: March 21, 2025…read more Really appreciated that I could schedule an appointment online with Mr Appliance through their website as I tend to be crazy busy during working hours and loathe leaving voicemails for companies and playing phone tag. Jalen with Mr Appliance also came when they said they would come and resolved the issue quickly and easily. The issue was a grinding noise that our less than three year old dryer was making. an obvious sign that something was not right. Jalen suspected a potential blower motor issue and got to work on resolving it. 25 minutes later the problem was fixed: Excess lint buildup that got through the lint trip and into the machine, causing the motor to have to work harder than it needed to. He showed me all of the lint he pulled out, but he piled it up on the runner below the dryer and on the top of our glass-topped washing machine, requiring me to clean off the washer and wash the runner. In addition, it was $243 for less than a half hour of his time. If the service call is $129, that would make the hourly rate $200 for Mr Appliance--I am clearly in the wrong line of work! Unfortunately I can't really give more than three stars given the cost and cleanup from the appointment.

Price gouging!!!! Said it would be just under $600 for an LG igniter. When I called the office…read moreafter, they said it would be $333, then somewhere around $400 when I talked with someone else. Wow. Just wow. I'm sure they're happy they received my $150 diagnostic charge. If I owned this company I would refund that charge.

The price was right for my stove and refrigerator, but be aware of all the extras like a cord and…read moreanything you need with your Appliance it doesn't come with it

We purchased a new refrigerator from Grand Appliance for delivery to one of our East Side rental…read moreproperties. Great prices (better than Lowe's), excellent service (Excellent Corp Support Team), and the best delivery team in the business. Sammy and Oscar went "above and beyond" to deliver the refrigerator to our third floor unit. We are happy customers and will use Grand Appliance for all our future rental property appliance needs.

Pro: the problem was fixed Cons: showed up 3 hours early…read moreand was very rude saying he'd been calling and nobody answered. Drove 35 minutes so we better be home! Was rude several other times saying the lighting in the kitchen was bad and another time asked him about problem and he said I'd be fixing that if that were the problem I would not use them again just because of the technicians rudeness.

Derek was very prompt in returning my call and servicing my LG refrigerator. He was able to locate…read morethe problem, fix it with the part he had in his truck, no waiting on a part. His price was fair and I would recommend.

I paid $224 and they did not fix what I asked them to. John said the stove top was supposed to…read moreoverheat that way.

Had another issue. This time with our freezer light switch. Jacob was so knowledgeable about the…read moreproblem and it was fixed the next day after my part came in! On time and always honest about the charges. An excellent company!

I've used Appliance Alliance several times this year for breakdowns in a refrigerator, stand up…read morefreezer and dishwasher. Each time I called Bill h came the same day and knew exactly what needed to be done. One visit had him spending 3 hours on a repair. He even showed me how to use the on board computer in my Whirlpool frig to diagnose problems with that appliance. His fees are extremely fair. His responsiveness, knowledge of appliances and willingness to spend as much time as it takes to fix a problem are exceptional. He deserves a 4 store rating.

I have an LG TrueStream dryer and I noticed my clothes, specifically clothing with smaller straps,…read morewere getting ripped apart in the dryer. I called Alliance Appliance and requested dryer service. I received a call back right away from Bill and we scheduled a time for him to look at the dryer. He diagnosed it right away and fixed the issue. He was kind and professional. I'm grateful for his knowledge and skills, and highly recommend Alliance Appliance!

Brandon gave me a heads up that he was able to arrive quite early if that worked for me. Friendly…read moreand informative, he asked several questions, turned on the washer, did some online checking to verify the issues, and declared the patient near death. Though I wanted better news, Brandon explained the issues thoroughly and offer helpful suggestions about brands that might serve me better than the 10 years I got out of this Maytag. His suggestions were later born out by Consumers Reports reviews. I should add that scheduling was a breeze because the business line is answered by a knowledgeable and friendly person committed to service. (I know it sounds like I'm a relative or something, but I'm not. They're just that good.)

It went great. They came out looked at my washer and tested it. Sadly I had to buy a new one. The…read morerepair guy was very patient, respectful and answered all my questions.

Put in an online request for support on Monday night for my Samsung dryer making a rattling noise…read more Had appointment availability within 48 hours. Our service technician Nicholas was thoughtful, communicative, talked through best practices, and the range of their offerings. I also appreciate the text and image so you know who is showing up at your house. Pricing was not nearly as expensive as I thought it might be which was an added bonus! Amazing experience, amazing services, and amazing tech Nicholas! Will absolutely use Mr. Appliance Service again!

Absolute incompetence. "Repaired" refrigerator Monday. $500. It is Tuesday and the "repair" is…read morenot fixed. DO NOT RECOMMEND. AVOID. SCAMMERS.

Since his visit in September, in which he replaced the fuse for the dishwasher, Frank returned…read moretwice to fix the problem. After the dishwasher ran one cycle, it died again. So when I called Frank back, he said it was probably the motherboard, and not the fuse. He did not charge me extra for the visit. I did pay $130 for the new motherboard. Unfortunately, after he replaced the motherboard, it was still not working. Frank thought it was his fault for not unplugging the machine before installing the motherboard and it got fried. He was very honest about it. He brought a new motherboard and replaced it once again a few days later. I told Frank that I really appreciated his honesty, and that he had a customer for life for any other appliance problems. I really meant it. Even despite the fact that he wasn't wearing a mask while covid was raging. And he told me the new motherboard would definitely fix the problem and that I should get at least a few more years of life in the machine. So three visits, and a little over $300 later, my dishwasher was finally working. But then it wasn't. It died again. After a week. So I called. And called. And called. I left messages. After a while, his phone said the voicemail was full, so I couldn't leave messages. I texted him, since we had texted each other before when he had asked for my machine's serial number. I never got a response. I wanted to at least get some sort of a warranty on the new $130 motherboard I purchased from the manufacturer, but Frank took all that information with him, so I couldn't even get anything back from the manufacturer. For how nice/honest he seemed, I think he is no longer in business. ************** I've been told that he's still in business today (August 2021).

I guess I learned my lesson to use Yelp instead of Angie's List!…read more Frank from Appliance Repair Specialists was very nice both in person and on the phone, but offered no information on pricing during the initial phone call or before doing any work. I'm not necessarily opposed to the $180 he charged, but knowing a bit of the cost up front would have been helpful. Most importantly, the repair was not successful. My dryer is still making a screeching sound and when I talked to Frank about it, he asked me to text him my invoice and he would call me back. 10 days later, that call hasn't come.