Excellent customer service in store. No sales pressure just thorough information on each item…read moreThe delivery process was great. very professional and informative I would buy from them again

I bought a speed queen washer from Richmond appliance. The whole transaction was done over the…read morephone. I didn't even have to go to the store. They delivered the washer I wanted and set it up and they were more reasonable than Colders. The Speed Queen washer is wonderful and is designed to last 25 years. The people that delivered and installed it did a great job. Like I said, their price was more reasonable than another major supplier of speed queen washers. I've had LG and GE Washers. They were junk. Our previous washer was a GE front loader. It was seven years old and it needed a new drum which was no longer available. Had it been available? It would've been a $1200 repair. The speed screen comes with a great warranty and as I said it is designed to last 25 years. So go to Ritzman appliance in Hales Corners and buy a speed queen. Or better yet, call them and order it over the phone and they will deliver it without you ever visiting the store.

Thursday, July 2. Our dryer picked a fine time to die. I was very surprised we were able to get a…read moretechnician there the next afternoon. But you arranged it. We cannot say enough good things about Christian. He was polite, approachable, well-mannered, very informative and, most of all, honest. By the time he got done with his diagnosis, everyone agreed it would cost us less to buy a new unit than it would be to dump the money in to fix the old one. That is what we did. And we thank Christian for showing us options. I am not sure who trained this guy, but he is the real deal. Naturally, we hope we don't have to see you too often. But when we do, it is Christian we will be asking for.

Date of service: March 21, 2025…read more Really appreciated that I could schedule an appointment online with Mr Appliance through their website as I tend to be crazy busy during working hours and loathe leaving voicemails for companies and playing phone tag. Jalen with Mr Appliance also came when they said they would come and resolved the issue quickly and easily. The issue was a grinding noise that our less than three year old dryer was making. an obvious sign that something was not right. Jalen suspected a potential blower motor issue and got to work on resolving it. 25 minutes later the problem was fixed: Excess lint buildup that got through the lint trip and into the machine, causing the motor to have to work harder than it needed to. He showed me all of the lint he pulled out, but he piled it up on the runner below the dryer and on the top of our glass-topped washing machine, requiring me to clean off the washer and wash the runner. In addition, it was $243 for less than a half hour of his time. If the service call is $129, that would make the hourly rate $200 for Mr Appliance--I am clearly in the wrong line of work! Unfortunately I can't really give more than three stars given the cost and cleanup from the appointment.

Purchasing an appliance is not something you do often, so research into reviews and best of lists…read morewas necessary. Washing machine reached its retirement, one day the spin cycle no longer worked. Thought about getting it serviced, through that research, discovered the Kenmore purchased at Sears was not worth the investment. New washer it is. Jimmy was super helpful in the decision making process. Answering questions with patience and clear communication. The washer was delivered timely and old machine removed. Independence Day deals were helpful; shopping local paid off!

From start to finish everything went smoothly. A very helpful sales associate who narrowed down…read moreour search to find what we needed without all the extras to great delivery crew. Very respectful of our home and carefully removed the old and in with the new. All hooked up and working perfectly. Not our first experience with Grand Appliance and sure it won't be the last. Always a pleasure to do business with them.

Pro: the problem was fixed Cons: showed up 3 hours early…read moreand was very rude saying he'd been calling and nobody answered. Drove 35 minutes so we better be home! Was rude several other times saying the lighting in the kitchen was bad and another time asked him about problem and he said I'd be fixing that if that were the problem I would not use them again just because of the technicians rudeness.

Derek was very prompt in returning my call and servicing my LG refrigerator. He was able to locate…read morethe problem, fix it with the part he had in his truck, no waiting on a part. His price was fair and I would recommend.

Had another issue. This time with our freezer light switch. Jacob was so knowledgeable about the…read moreproblem and it was fixed the next day after my part came in! On time and always honest about the charges. An excellent company!

I paid $224 and they did not fix what I asked them to. John said the stove top was supposed to…read moreoverheat that way.

I've used Appliance Alliance several times this year for breakdowns in a refrigerator, stand up…read morefreezer and dishwasher. Each time I called Bill h came the same day and knew exactly what needed to be done. One visit had him spending 3 hours on a repair. He even showed me how to use the on board computer in my Whirlpool frig to diagnose problems with that appliance. His fees are extremely fair. His responsiveness, knowledge of appliances and willingness to spend as much time as it takes to fix a problem are exceptional. He deserves a 4 store rating.

I have an LG TrueStream dryer and I noticed my clothes, specifically clothing with smaller straps,…read morewere getting ripped apart in the dryer. I called Alliance Appliance and requested dryer service. I received a call back right away from Bill and we scheduled a time for him to look at the dryer. He diagnosed it right away and fixed the issue. He was kind and professional. I'm grateful for his knowledge and skills, and highly recommend Alliance Appliance!

Honest service, reasonable priced! I would highly recommend All City Appliance! They are much…read morebetter than anything the manufacturer had to offer for our washer.

It went great. They came out looked at my washer and tested it. Sadly I had to buy a new one. The…read morerepair guy was very patient, respectful and answered all my questions.

he was early, he was fast, he fixed the dryer! The dryer…read moreneeded a heat fuse and the diagnose was spot on.

Put in an online request for support on Monday night for my Samsung dryer making a rattling noise…read more Had appointment availability within 48 hours. Our service technician Nicholas was thoughtful, communicative, talked through best practices, and the range of their offerings. I also appreciate the text and image so you know who is showing up at your house. Pricing was not nearly as expensive as I thought it might be which was an added bonus! Amazing experience, amazing services, and amazing tech Nicholas! Will absolutely use Mr. Appliance Service again!

Since his visit in September, in which he replaced the fuse for the dishwasher, Frank returned…read moretwice to fix the problem. After the dishwasher ran one cycle, it died again. So when I called Frank back, he said it was probably the motherboard, and not the fuse. He did not charge me extra for the visit. I did pay $130 for the new motherboard. Unfortunately, after he replaced the motherboard, it was still not working. Frank thought it was his fault for not unplugging the machine before installing the motherboard and it got fried. He was very honest about it. He brought a new motherboard and replaced it once again a few days later. I told Frank that I really appreciated his honesty, and that he had a customer for life for any other appliance problems. I really meant it. Even despite the fact that he wasn't wearing a mask while covid was raging. And he told me the new motherboard would definitely fix the problem and that I should get at least a few more years of life in the machine. So three visits, and a little over $300 later, my dishwasher was finally working. But then it wasn't. It died again. After a week. So I called. And called. And called. I left messages. After a while, his phone said the voicemail was full, so I couldn't leave messages. I texted him, since we had texted each other before when he had asked for my machine's serial number. I never got a response. I wanted to at least get some sort of a warranty on the new $130 motherboard I purchased from the manufacturer, but Frank took all that information with him, so I couldn't even get anything back from the manufacturer. For how nice/honest he seemed, I think he is no longer in business. ************** I've been told that he's still in business today (August 2021).

I guess I learned my lesson to use Yelp instead of Angie's List!…read more Frank from Appliance Repair Specialists was very nice both in person and on the phone, but offered no information on pricing during the initial phone call or before doing any work. I'm not necessarily opposed to the $180 he charged, but knowing a bit of the cost up front would have been helpful. Most importantly, the repair was not successful. My dryer is still making a screeching sound and when I talked to Frank about it, he asked me to text him my invoice and he would call me back. 10 days later, that call hasn't come.