Excellent customer service in store. No sales pressure just thorough information on each item The delivery process was great. very professional and informative I would buy from them again read more

I purchased a refrigerator from this store because they were local and family owned, that was my first mistake. I was told that their delivery guys were great and didn't have to be worried about my new flooring that was just installed 4 days earlier. Well first off, one of the delivery guys was very rude. He complained the whole time how a full sized fridge shouldn't be in a small kitchen like mine. Between the swearing and the bad attitude that's enough for me to never order from there again. After delivery, I found many scratches on 4 different parts of my brand new floor. To say I was pissed was an understatement. I went into the store and told them what happened and Bill Sr. offered me $100 for the damage. I said nope, I want it fixed. They gave me the number to a resurfacing company and told me to let them know what the company says. I was told by the resurfacing company that there's a good chance that they will not be about to get rid of the scratches and you'l probablyl still be able to detect them. The guy came and yes I can still see where the scratches are. The planks should have been completely replaced and I'm mad that that was never offered. No one at Ritzman even bothered to apologize on behalf of their "amazing" delivery guys. A "Hey, I'm sorry this happened", goes a long way. But no, they acted like I was bothering them with my problems (that their business created). They claim they "price match" but that's not true. Because they offer free delivery and install, they don't feel the need to match their competitors. She gave me $50 off (to offset the $100 difference from Best Buy) but anyone who pays by cash gets the same cash price. Best Buy also offered me free delivery and install. Ritzman isn't the only place that does it for free. Overall, I am utterly disappointed by the whole transaction from start to finish. I wish I would have gone to Grand Appliance where I've bought before or even Best Buy. Bill Sr. lacks customer service skills so I shouldn't be surprised that his grandchildren running the place do too. As a small business owner myself, I would never treat my customers the way I was treated especially when trying to fix a problem that they caused. They all need a lesson in customer service if they want to stay in business. Their delivery people need more than "I will talk to him". She knew exactly the guy I was talking about when I called. It's not a good look for your business when you send out a person with a pissed off attitude because they have to do their job. I will never buy anything from that store again and I will tell everyone I know not to go there. read more

I bought a speed queen washer from Richmond appliance. The whole transaction was done over the phone. I didn't even have to go to the store. They delivered the washer I wanted and set it up and they were more reasonable than Colders. The Speed Queen washer is wonderful and is designed to last 25 years. The people that delivered and installed it did a great job. Like I said, their price was more reasonable than another major supplier of speed queen washers. I've had LG and GE Washers. They were junk. Our previous washer was a GE front loader. It was seven years old and it needed a new drum which was no longer available. Had it been available? It would've been a $1200 repair. The speed screen comes with a great warranty and as I said it is designed to last 25 years. So go to Ritzman appliance in Hales Corners and buy a speed queen. Or better yet, call them and order it over the phone and they will deliver it without you ever visiting the store. read more

I just bought a refrigerator from Ritzman. They were very good! They handled my need to find the right height of appliance and worked with me to choose the right brand. Very professional and easy to work with. I then needed to have my cabinet trimmed and they worked with MR Installations and they were very polite and did a great job!! I highly recommend. Very informative people!! Went beyond my expectations. read more

Their prices are not bad but they do not stand behind the product they sell. The GE refrigerator I purchased in August of 2024 stopped working at one year and eleven months. I purchased a 4 year extended warranty for $200. When I called Ritzman they gave me a phone number and put me at the mercy of a fly by night overseas call center that was not fun to deal with. After four phone calls and sending them videos and photos they approved the repair and gave me another phone number to call to set up a service appointment. A service guy finally came out the next week and he did not have the right relay for my GE. I had to reschedule for another week after they get the part. Three weeks without a refrigerator so far. When I called Jenna she told me that she was sorry to hear it and that they had changed warranty companies from Centricity to someone else. read more

I highly recommend Ritzman Appliance! We were interested in Speed Queen after a third set of washer/dryers failed (in my opinion) way too early. Jack was able to answer a lot of detailed questions, and I like how they have the innards on display so you can see the differences among brands. Prices are competitive and all-inclusive (hoses, cables, delivery, haul away). We were blown away by the service. Delivery was within a few days (!!!) Of course, it happened to be when we had a houseful of guests. The service technicians were timely, speedy, and very competent. They even managed to haul away the old and install the new appliances without any disruption to our card games -- our guests couldn't believe how quiet they were! Everyone was taking note of the Ritzman name on the delivery truck. Do yourself a favor, if you are in the market for a new appliance -- go to Ritzman. read more

After having two great experiences with Ritzman, the best I can do for this review is say, "ok". We had previously bought both a washer and dryer from them, and been pleased with both. So when our fridge recently went out, we didn't think twice about buying from Ritzman. Even though there were Black Friday deals at the time we were looking, we chose to spend a little more and buy local. The fridge was delivered in early Dec 2025 and as the delivery guys brought it in, they majorly scraped both fridge doors (I see in the manual that you should keep the wrapping on until you get it to its permanent spot, so I'm not sure why they unwrapped it outside, and then didn't take the front door off the hinges, or use the garage door as we suggested). However they owned their mistake and called to Ritzman immediately. There was conversation about whether they would completely replace the fridge, or just the doors. Ultimately they decided on replacing the doors. So they leave and we've just spent $2400 on a new fridge and we get to look at scratched doors. It wasn't a good feeling, but I just sucked it up. Ritzman tells us they're working with another company who will come to replace the doors, and they schedule the work for Dec. 22nd. Well, day of, that company calls and when they realize the gravity of the job, they say they need 2 workers, and they only have one scheduled, so they postpone the work until Jan 7th. Again, not a good look on Ritzman's behalf. So Jan 7th comes and we finally get the new doors installed. When the company leaves from doing the doors, I now see that my kitchen counters have 2 big scratches on them from setting/dragging the doors on our counter! So we traded scratched fridge doors for scratched counters. Again the company who did the work was not Ritzman, however this other company would have never needed to come out had the fridge been delivered safely to begin with! When my husband called Ritzman to let them know the fridge doors were ready to be picked up, and let them know about the counter scratches, they didn't seem to be affected. I feel like this whole situation was very poor customer service. Yes, we now have a nice working fridge with doors that no longer have scratches, but it definitely makes me think twice about future purchases. A little extension on their part to make things feel "right" would have went a long way! read more

Extremely friendly and knowledgeable folks. Love doing business with a family owned and operated business.

I was very impressed them. I went in because I had an issue with my basement dehumidifier. One of the owners told me what I should check on my home unit. He said I should check the hose first before buying a new unit. I went home and checked the hose. He was right. The hose was the problem. He list a sale by being honest. But when I need any appliance in the future I will be back. Rest assured. read more

Been going to Ritzman Appliance for many years. Went again today thinking I may need A refrigerator and as always, got good information and top notch customer service. Going to do a repair for now and will be in sometime down the road for that refrigerator or any other appliance need. read more

This was my second purchase from Ritzman s both experiences were great from sale to delivery. Delivery crew took their time and were very careful I appreciate customer service which is so lacking these days. I will be a regular customer going forward. read more

Excellent service!! My upright freezer broke and it was completely full with frozen food. They were able to quickly bring me a new freezer and haul away the old one. I am so appreciative of their fast and friendly service - will definitely go back if the need arises! read more

I purchased a used gas dryer from Ritzman Appliance and it was an excellent experience. My dryer went out right after I replaced my old washer. I didn't want so shell out the money on another brand new appliance. I found an Ritzman ad for a used dryer and jumped on it. The staff was friendly and professional and offered a cash on delivery option which was convenient! The delivery and installation was amazingly fast! The delivery crew was here for approximately 5 minutes and had moved my old dryer and fully installed the new one all within that short time. They were very courteous and professional. My refurbished dryer works great and is a much higher end dryer than I could afford brand new. The dryer also came with a 30 day warranty. I didn't even need it as the dryer works excellently. If I ever need a need a new appliance I will certainly be choosing Ritzman, regardless of price. These guys are the pros! read more

I have had two dealings with Ritzman and both proved to be very positive. First, after a very horrible experience with Sear Home Warranty, I went to Ritzman to purchase a washer. I did know exactly what I wanted because I had done a lot of research. I did purchase that day but because of an unresolved issue with Sears, Ritzman was really good about holding my washer for a couple of weeks till I was ready to get it installed. They took my old Kenmore away too. I then went back a few weeks later to buy the matching dryer and this time I needed it installed as quickly as possible. They once again were super helpful and were able to install the very next day. A shout out to the two guys who came both times to install my washer and dryer. They were wonderful! Made sure it was all hooked up properly and also quickly walked me through how to use the machines. I definitely would recommend Ritzman to anyone who is looking for appliances. read more

We purchased a refrigerator from Ritzman Appliances on May 20th and had it delivered on May 27th. We had the worst experience from delivery person. They had an attitude from the start and were the rudest delivery people we have ever had to deal with. The delivery guy would not even speak with us after he found out he would have to come through the garage door which meant a little extra work for him for just taking off the doors of the old refrigerator and the door from the doorway. He wanted to come thru the front door (which also involved taking off the doors) and then go thru the living room and family room which made no sense at all. We knew the refrigerator could come through the same way the old one came in because the measurements were the same as the old appliance. After the refrigerator was inside, he hooked up the water line to our copper water line. The water line was fine till he removed it from the old appliance, and it now was leaking. It wasn't his problem he said, and he now said we should call and have someone come from the store to finish hooking it up. We weren't sure if the water worked at all at this point. Had no way of testing it. He left without making sure the water hook up was working. He just told us we would have to deal with that. He disconnected the leaking water line and said if we had an issue to call the store. He then just said here's your book, threw it on the counter and said have a nice day and walked out the door. So, after getting the water line fixed by us.......the inside water dispenser did not work (GE) Appliance. Now, we had to wait for a GE Service Repair person to come.....19 days after delivery. Unacceptable. After about four hours of fixing the small leak ourselves I went to the store in person. I talked to our Salesman, Bill Sr. and told him about our experience. He said we hire independent delivery people and it was not their issue. (Buyer Beware) this is why I will be writing a one star review. To my surprise he said the delivery person called him after the delivery and said there were issues. This means the store and Bill Sr. were aware that there was a problem for about four hours. I would think that the store when finding this out would reach out to the customer and ask what the issues were and if there was anything they could do. We never got a call or I'm sorry or anything from him or anyone at Ritzman Appliances. He just looked at me at the end and said if that's the way you feel I guess there is nothing we can do about it. Needless to say, we will NEVER buy another appliance from Ritzman's. They tried to blame it on independent contractors who deliver for them. With the whole process of purchasing, delivery, and set up, they (meaning Ritzman) should be responsible who they hire for delivery and set-up.. I'm just sorry we had to give a one-star review because we couldn't give any less. Rating our whole experience, it was lower than that. read more

We have purchased multiple appliances from Ritzman Appliance Company. The most recent was a Speed Queen Tope Loading Washer delivered Oct 6, 2023. By Oct 7, the lid to open the washer locked shut after using it for 4 loads. This washer was obviously defective, not just in need of service. I informed my husband I wanted this defective machine out of my house and get a refund. The store refused. A repairman was scheduled. Today the repairman accused me of putting something on the lid making it bend, THE REASON IT WAS LOCKING. That is a manufacturers defect. I haven't touched it. My husband reports said he did not put anything on that lid. DO NOT BUY ANYTHING FROM A STORE THAT DOES NOT STAND BY THEIR MERCHANDIZE LESS THAN A WEEK OF USE. WE WILL NEVER AGAIN BUY ANYTHING AT THIS STORE. I WANTED THE WASHER RETURNED WITH A REFUND. THE STORE has REFUSED. DO NOT BUY ANYTHING FROM RITZMAN APPLIANCE STORE IN HALES CORNERS WISCONSIN. read more

DO NOT BUY FROM THIS APPLIANCE STORE!! We bought a stove and hood from this store, wanting to give the local "Mom & Pop" store business and were deeply saddened by their lack of Customer Service, people skills, and help when it came to getting a rebate on the GE stove and hood. We will NEVER buy local again! I hope they go out of business and see the error of their ways! Grand Appliance and Best Buy here we come! read more

I purchased all of our appliances (8) from Ritzman because I would prefer to shop at a locally owned store. I purchased a new Speed Queen washer and dryer from them and later arranged to have both moved by Ritzman. The delivery person they arranged broke part of the dryer, "jerryrigged" it together (that is Bill's word) and left it at my house without telling me. It eventually started making sparks out of the back of the dryer and when I called Bill Ritzman he said it isn't his fault, it was the installer (Ritzman arranged the delivery and hires this person to deliver appliances Ritzman sells in a Ritzman truck with Ritzman appliance clearly painted on the side of the truck) and that the installer knew he broke it but left anyway. The sparks could have easily started a fire. Luckily Bill told me the installer has his own liability insurance. I guess that should make me feel better? read more

We needed a new washing machine. They had the model we wanted in-stock and could deliver within two days. Ritzman had the best price on the model we were looking to buy. And with free, easy delivery, it was a simple choice. Glad to support a local business. Liked the cash/check discount option. read more

This is family owned business so i expected their prices to be higher than the big box stores. But when i shopped for a dishwasher a few years ago, i found the big stores charged for delivery and installation but Ritzman didn't charge me, so prices were nearly the same. This year i needed a new refrigerator so i went back to them. Their selection may not be as large but they do have a good variety to choose from. And sales people are not pushy. They give you a discount if you pay cash vs credit card so of course i went that route. This brings the price down even farther. That is a good thing. Delivery and install went without a hitch and now my kitchen looks beautiful! read more

Would never recommend them. Had a dry installed and it didn't work. They would not exchange it. Now I have a brand new broke dryer. They told me to go to the laundry mat read more

We LOVE, LOVE, LOVE Ritzman's. it's the only store we will go to because of the fabulous customer service. A couple years ago we woke up on New Years Eve day and our fridge was dead. We called Ritzman's and they were open until noon. We ran in there, picked out a beautiful Maytag. When they heard our fridge had died and our perishables were outside they delivered it right after they closed THAT DAY!! Last week our ceramic cooktop needed replacing and I stopped in. They had an in store special in which we saved $300.00 and once again, when the stove top came in, they called and delivered it that same day as well!! You would never get this service with a big boxed store!! We will only get our appliances at RITZMAN'S!!! read more

I'm not a fan of appliance shopping. I want good quality, quick delivery and fair prices. For me, I'll only shop at Ritzman Appliance. They are extremely knowledgable on their products and have always given me great advice on the best unit for my needs. My washing machine died this past week. I didn't have time to shop, so I called Ritzman and they recommended a machine they believed would be perfect for my family. I took their advice, they delivered (no extra charge) the NEXT DAY, and we paid over the phone. As a bonus, the delivery guys were super fast with the installation and they gave me a thorough explanation on how to use the new machine before they left. And after several days of use, we couldn't be happier with the quality of this new washer. You simply can't get this level of service at a big box chain store. read more

Family owned business with great customer service. They are knowledgeable, friendly, and wonderful to work with. We bought a washer and dryer from them a few years back, and when our dishwasher died, I went there and was done in 20 minutes. No fee for delivery, and a discount if you pay by cash or check - prices are as good if not better than the big box stores. Support small business!!! read more