Our daughter bought a new house and decided she wanted to upgrade the countertops. She had three bathrooms and the kitchen to do, including an overhang for seating in the kitchen. We went to Menard's to get an idea of what was available. Unfortunately, they weren't much help. So I hit the internet for more information and learned a lot about the variety of stone and man-made products. Granite sounded good, but quartz looked to be the best for low maintenance and durability. We looked up local shops and went on a mission to find the right product, be it quartz or granite. After spending an entire Saturday shopping, we found one business that seemed pretty good. None of the businesses gave me a really good feeling. I called The Tile Shop on Hwy 100 and asked if they sold countertops and the gentleman said sorry no. I asked if he could recommend anyone, and he answered I only recommend one place, and that's Summit Granite. We went to Summit and were greeted by Jenny, the owner. She was so wonderful to deal with. Jenny explained everything you could ask about both quartz and granite and then took us into her warehouse. There we viewed all of her granite supply and some quartz as it comes from the factory. Jenny came to the house the next day to take measurements in order to come up with an estimate. We had a total of three estimates, and Jenny was competitive with the others. However, her customer service was priceless. When the slabs arrived, Jenny spent two hours with me laying out the best way to cut the quartz slabs to render their natural beauty. She was able to extract the kitchen counters and two bathrooms from the two slabs we purchased. We purchased a remnant piece for the third bathroom. She also fabricated some shelves and a shower step from the remnant. This was actually a cool process, as she marks everything up with tape for the fabrication and cutting process. The same installation team came and removed the old countertops and installed the new ones. They have been with Summit for years, and that's an important factor for me. We could not be happier with Summit Granite and Jenny. It's wonderful to work with someone so knowledgeable, caring and professional. read more

I had been wanting to find a solution to my lannon stone planter in the living room for quite some time and then stumbled across Summit Granite for the answer. I'm sure that an indoor planter in an area that doesn't get sun seemed like a great idea in the 1960s when the home was built, but I never loved the idea. I first checked out the big box stores but they didn't want anything to do with my tiny project (50 inches x 20 inches), but Summit Granite was more than happy to assist. I sent an email through their website and Justyna replied quickly with a rough estimate and an offer to come in and take a look at their remnants. When we stopped in, she was great; warm and welcoming and offered suggestions that helped in selecting the perfect color/pattern for our space at a decent price. I have to go three stars, unfortunately as the pickup experience was quite poor. Justyna advised to call the day of the scheduled pickup to confirm everything was a go, which I did. The person that answered the phone was flustered by my call and asked if he could call me back. I reluctantly agreed and over an hour later I received a call that it was ready for pickup and if I could come and get it immediately that would be best (I would have been there far earlier if he could have told me it was ready when I initially called...), so I dropped everything and left. Before hanging up, I asked where I should park and was told to park out front. 20 minutes later when I arrived, I was told that I will actually need to park in the back... But first I was taken back to the piece and when we arrived, it was upside down and topped with random trash, including a Pepsi can. I get that my project was likely a fraction of the cost of the average kitchen remodel, but that doesn't mean I like my item to be treated literally like garbage. Thankfully the piece looked amazing and once I went back out the building and moved my car, we got it loaded up into my car. read more

Summit Granite - Before: An indoor "planter" that doesn't get any sun. - Kitchen & Bath Near Me - West Allis, Wisconsin

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My experience with Summit Granite was great. We met with Alex and showed him our Ikea kitchen plans. After selecting the slab of quartz we wanted, he was able to draft up an estimate. We put some money down to hold our piece and made plans to call when we were close to having our new cabinets installed. Once we were ready, we scheduled an appointment for someone to come out to measure and another date for installation (about 1.5 weeks after the measuring). Alex did have to reschedule our measurement day but it did not effect the install day, so that was just fine. Sykim called ahead and showed up at the expected time to measure. He was friendly, professional and fast. The installers, Dustin and Julio, were also prompt, friendly, professional, and fast. Afterward, discussing the contract was prompt and easy with some back and forth emails to Alex and we could do payment over the phone. Overall, I worked with a great team and would highly recommend Summit Granite. read more

I was a extremely happy customer of Summit Granite. They were told about my problem with another company that completely installed a countertop, without the expertise of this company. ( The other company in Cudahy did not level my countertop, which was the main problem, so they could not get the countertop backsplash to fit. After taking it back they cracked it.) I didn't know what to do. Through my daughter, an interior designer in Madison area, I found this company. They completely took care of fixing me a new countertop. The first company gave me a refund and I used it to purchase the last slab of the same countertop which they installed correctly. Jenny, at Summit called together all of the workers who put their heads together to figure out how to do this so the new slab wouldn't have the same problem. They put a 20 year sealant on it. They also noticed my dishwasher wasn't anchored earlier by the installer I bought it from. They fixed that too. All that I can say is that they don't cut corners at all and do things the right way, (ie the company in Cudahy put an extra hole for the faucet that I didn't need there at all). They also work with a great tile backsplash installer team ( husband and wife) that also was so efficient and left no mess whatsoever. I am very proud to leave this review. They deserve it. Sincerely, J Brannan read more

No moss grows under their feet at Summit Granite! Their selection is fantastic, and once you pick something you like, you'll have a new countertop, installed!, in a week's time. From the owner to the support staff/measurer/installers/plumber.....Super kind and knowledgeable people. 10 out of 10! Would definitely recommend. read more

Summit Granite - Out of the Dark and into the White! - Kitchen & Bath Near Me - West Allis, Wisconsin

Excellent experience. We worked with Summit Granite on our kitchen countertops. Jenny was a pleasure to work with. Punctual, professional, knowledgeable and helpful. We needed to fit everything in a tight budget and she helped us a lot with their solutions and creative ideas. She understood our needs, worked really hard and finished a job within a reasonable timeframe. We are totally satisfied with her service. Don't hesitate to pick Summit Granite if you need someone reliable to install your granite countertops. Good job, thanks! read more

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Giving Summit Granite a score of 1 star is being generous. We ordered our new countertops from them but from the time we placed the order, they did nothing correct. -Installation did not occur, when initially scheduled -Holes in countertops not cut to correct sizes for the sink, faucet and stove top so the installers had to cut the openings, I'm my kitchen, creating a dust bowl throughout my entire home -Sink is not centered under the window -Adhesive missing in some areas and stuck to the top of the counters in many areas -Layout of stone was not what we initially picked out When I tried to convey this to Alex, our salesperson, he was genuinely disinterested and disconnected. We made two appointments for Alex to come to our home to see for himself (he canceled one at last minute when I called him to confirm and no showed for the second appointment. I then spoke with owner Jenny, who was easier to speak with, but definitely only interested in getting her final payment rather than correcting the issues. Since they were unwilling to correct any of the issues, we did not pay them the full balance. I would never do work with them again and recommend finding someone else to handle your countertop needs. read more

Staff are extremely knowledgeable and friendly. I have an odd sized bathroom sink top and was looking to replace only that part of the unit. They helped me find a remnant stone as well as customize the rest of the top to my liking. Scheduled both the measurement and install at time of purchase. The person who came out to measure asked thoughtful questions and ensured the outcome would match my aesthetics. Very impressed with the outstanding service, attention to detail and ease of what could be a clunky install process. 10/10. read more

Just wanted to update on the mess! As of today June 8,2022 Door still hasn't been installed and I'm STILL waiting for Jenny to call me back! Since March. Just ignores customers thinking they'll forget. Utterly ridiculous! Do not even bother. Have no idea how they're still in business read more

We had a small granite project and Summit nailed it. Great installation. Excellent service!! read more

Summit Granite - Granite countertop for laundry room . Great install. - Kitchen & Bath Near Me - West Allis, Wisconsin

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Summit Granite did an exceptional job in my parents' kitchen and basement. It was a big WOW when I saw the place. It was a big project and my parents were extremely satisfied with their experience as well as the outcome that they asked me to write the good reviews on their behalf because they don't know computers. "The staff were very professional, the sales rep, the installers and the manger. They were so helpful from the moment we walked in. From picking out the stones, the measurement, pricing, to the installation, everything was done in a timely manner. After sale service was satisfying and prompt as well. They patiently answered all the inquiries and quickly took care the concerns that we had. Our kitchen and basement now look 10 times better than they were." I will eventually need to replace the countertop in my home. My parents highly recommended Summit Granite. I will share my thoughts after the job is done at mine. Based on the experience my folks had with them, I believe I won't be disappointed. read more

My experience with Summit Granite has been wonderful! I was shown a variety of stone for my counters. Jenny has been awesome. She helped me with selections and options, each one excellent! The installation was professional, friendly and done in a timely manner. Even when there was a flaw in the stone, they were very quick to replace it. I would highly recommend Summit Granite. read more

Very pleased with our results. Shopped around to several companies and had received many different quotes. Summit was the most reasonable. They weren't over powering with the sales pitch either. Justine was very patient with us in our decision making. It took quite a while before we were ready to purchase because I was super indecisive about which granite to choose. She helped a ton too. We brought in our floor and cabinets and went with her suggestion which I absolutely love more than our choices. The tear out and installation took only 2 hours. They had to come back to repair some of the caulk and to smooth out a corner. They were very efficient with repairs. Would highly recommend. read more

Very unprofessional in dealing with complaints. Rude and disrespectful, an overall horrible experience.

We had a wonderful experience at Summit Granite. The staff was helpful and friendly. They had a wide selection of materials with some very unique pieces we didn't see anywhere else. We got beautiful granite for our kitchen. The whole process was easy. The install crew was on time, professional, did a great job, and cleaned up after themselves. We are very happy with our decision and would use them again. read more

Worst customer service experience of all time. Lack of communication, lies, poor quality, lack of business ethics. Horrible example of a business. read more

Took the time on my day off to go in and pick out the material for our bathroom vanity. I was interested in the HanStone however the sales person was hung up on how much more money it would be. I really don't care because I need something that is low maintenance, doesn't stain and that I don't need to seal. I found exactly what I wanted and they said an estimate would be emailed by the next day. I have followed up twice and still two weeks later have yet to receive an estimate. Needless to say I went to AB&K and placed my order this week, the sales woman was amazing and more then happy to send me an estimate the same day as I was in there. read more

Hiring Summit was a great pain-free experience. Jenny was very nice and professional about being available to help us find a granite countertop that met our style and budget. The installation process, despite a hiccup with the measurements of one piece, was awesome overall: the 2 installers worked very diligently, precisely, and professionally. What I liked most was how transparent they were, as they were happy to answer any questions so I understood what kitchen areas they did and did not have to affect, and they gave their own advice from past experience on customizations. Some hiccups are inevitable sometimes, but it was easy to get in contact with Jenny to schedule a time for them to make a correction. Overall, pretty happy with the job well done. read more

My husband and I are very pleased with our granite in our kitchen, bathroom and dining room. The quality of the granite at Summit is the best that we saw and looks absolutely GREAT in our new house. Summit worked with us on the price and gave us an AMAZING deal on our granite, we couldn't be happier with our experience with them! The staff was very friendly and helpful from start to finish and the tear out and installation was quick and they were very clean and professional throughout the whole process. I would highly recommend. Five stars!!! read more