PLEASE THINK TWICE BEFORE GIVING THIS BUSINESS YOUR MONEY!
This business was incredibly unprofessional, and the way they treated someone who was grieving the loss of her father and simply wanted to do something nice for herself is deeply disturbing.
She hired them to remodel her home and trusted them to handle what should have been a straightforward renovation. Instead, within a short period of time, the paint in her bathroom began chipping, the sink cracked, and other things stopped working properly.
Even more concerning was how they handled her requests during the project. She asked for completely standard things--a particular faucet, an appropriate sink size, and a grab bar for the shower. They would not accommodate any of her requests. She was actually told they couldn't get her a grab bar for her shower. A grab bar. Home Depot has an entire selection of them. How can a company that specializes in home design and remodeling claim they can't accommodate such basic requests??
Then there is the pricing. Items that can be purchased for a fraction of the cost were marked up dramatically--for example, a showerhead costing around $100 being charged at $750. There is nothing wrong with a business making a profit, but customers deserve transparency and reasonable value for what they're paying.
And then things got even worse. The company owner's personal belongings were dumped into the client's dumpster, leaving the client unable to use it for her own renovation waste.
But perhaps the most disturbing part of the entire experience was how she was treated when she finally confronted them about it. She was told:
"It was easy to take advantage of you."
Read that again.
"It was easy to take advantage of you."
This says everything you need to know about how this company views its customers.
People trust contractors and designers with their homes, their money, and sometimes in their most vulnerable moments. They deserve honesty, professionalism, respect, and quality workmanship--not to be treated as an opportunity to make an excessive profit because someone is trusting or going through a difficult time.
Please know exactly who you're trusting with your home and your hard-earned money!
No one should be made to feel like they were an easy target.
People deserve better than this! read more