I absolutely love IHOP food. But they have been more disappointing than anything anymore. It's always something. The order isn't right. The food is cold when it comes out. Right now my crepes are over cooked and rubbery. Had to wait on my silverware before I could eat. She asked if I wanted ketchup I said YES. Waited 5 minutes for that. At the Harrisburg location after I'm seated it takes average 15-20 mins for someone to ask me what I want to drink. I've been to Harrisburg pa, york pa, and golden ring MD. I have had more bad experiences at all of them than good. The only one I've been to and have never had a problem with is the one at rehoboth DE. So one day I am just going to give up on this place. And it's sucks because I love the food. But a little bit of everything sucks everytime I come. read more

Ordered for curbside pickup. Ordered at 9:30. Our pickup time was originally 9:45. Then changed to 9:51. Waited 7 mins. No food. Called 3 times and let it ring 25 times for each call. No answer. We've been watching people go on and out without masks! I'm NOT happy about this and we won't be back! We are high risk for getting Covid and my husband had to go in to get our food. He was in there over 10 minutes!! read more

Can I give a half star for good coffee? I visited here with friends very early one morning prior to a work project kick off. There were nine people in the restaurant. I ordered blueberry pancakes. About 2/3 of the way through breakfast, I found the ever dreaded hair in my food. Feeling nauseous, I asked the waitress to take the plate away. Imagine my surprise when I was given my bill and I was charged full price! The waitress explained that there wasn't a manager working that early so there was no one to tell. After debate with the other waitress, they decided to take 30% off of my meal. I politely declined their offer, paid the bill and left. Never to return. read more

Came here for lunch while waiting for my daughters eye doctor appointment. Walked in and was greeted within a minute. She asked how many, I told her "4" and she walked away without saying a word. Close to five minutes later, she returned and told us to follow her. We were seated, given our menus and had only one silverware placing on the table. Our waitress came and we ordered drinks. She came back with drinks and told me they were all out of sweet tea, at noon. She gave us no straws or no more silverware and left again. Came back for food order and out of the 5 or 6 soups they offer, they only had 2 available. We ordered and when she returned with our girls orders, she informed me that the chicken noodle I ordered, I was given the last bit, a half cup, again, only at noon. It was also full of so much salt that my throat began to burn. So out of those 5 or 6 they offer, they only had 1 available. Another couple sat in front of us, waiting 10 minutes or so without ever being waited on and finally left. They sang happy birthday to a young teen and practically hollered loud enough to make my girls cover their ears. Our waitress gave us our check then never returned for payment. I asked someone else if we could pay, he left to find her, came back and said he would just do it as our waitress was now MIA. Bottom line, this place sucks ass. The food was decent, minus my soup, but the customer service just sucks horribly. read more

The wait is always ridiculous as the lobby set up wasn't well thought out the staff never seem to know there is a whole line of people waiting to be sat. The women's restroom was filthy and the manager that was using the restroom while I was in there didn't bother picking up any of the trash. Food order was incorrect when it came out. They seem to be going downhill ever since they opened. read more

Food is pretty hit or miss. So is the service. They're always incredibly slow. I get my food faster at a packed full Texas Roadhouse than here with barely anyone in the dining room. I do enjoy their food when it's made correctly. read more

In a odd location, but did not disappoint as this restaurant chain has always been a favorite of the family. Always great food, been to this one a few times and service is either really good or average. Never had an issue with the food being fresh though!!! No complaints other than the location. read more

Stayed at a near by hotel and decided to stop on for breakfast. Service was good, and waitress was polite and courteous. I ordered a cup of coffee but when it came I noticed the mug was dirty with lipstick on it. That kind of grossed me out. I did eat the omelette which was pretty good. Would have given it a higher rating except for the dirty coffee mug. read more

Went to Ihop and they said a 30 minute wait. But the hostess never took a name down for us so I went back up about 15 minutes later to say she never took our name. Then she told me we would have to be on the bottom of the wait list after already waiting!!! Then she put us at the bottom of the list but again still never took our name down!!! read more

We've been here 3 times. The first time was after they opened. Food came quick, it was hot and good. Second time took almost 45 min to get food and another 15 to pay. Food was okay. We thought maybe we caught them on a bad day. Third time we waited over an hour for food and so did other guests. There are probably 40 tables in there and there were only about 8 filled. Half of the people were there before we came. Manager said they were slammed all of a sudden. No 8 tables in 90 min is not slammed. Food was coming out wrong, cold, nasty. Half my meal was inedible. Waitresses were trying very hard, restaurant was pretty clean. Manager is not good at her job. Will not be back. It's a shame because my kid can put away some pancakes and the cracker barrel is gross. read more

I saw the advertisement for the Halloween themed hot chocolate and was excited to try it but when I ordered the waitress came back and said "we ran out of hot chocolate." I'm not sure how a breakfast place that only serves water, coffee or hot chocolate runs out of 1 of its 3 main drinks, especially considering how hard they are advertising the Halloween themed specialities on billboards and their menus. Disappointing experience. read more

Don't waste your time. My husband, daughter, and I were there today and it was practically empty. I was thrilled because that should mean our service would be great but I was wrong, so wrong. It took our server nine minutes to greet us and she told us she was so busy. Doing what is what I would like to know since she definitely was not on the floor. We ordered everything immediately, two meals, an extra plate, that's it, no special requests. The table behind us, which has a different server, leaves shortly after we order. This table is cleaned and re-seated within a few minutes with two adults. They have their check before we have our meals. I am constantly looking for our server or a manager. Why? It's been 25 minutes since we ordered and there is no food in sight. Our server finally comes out and tells us our meals will be out shortly and half apologizes for how busy they were. Um, what?? She walks off before I have a chance to ask for a manager. I'm about to leave and walk to Cracker Barrel when my husband says "holy crap I think it's coming." It's now been 36 minutes since we ordered. Four pancakes, four strips of bacon, a slice of ham, and two sausage links are sitting in front of us. I'm so hungry I don't care how the food tastes but I would like a refill on my water. It never comes. My two year old is finally sitting and not cranky. We eat. The bacon leaves a lot to be desired but everything else was good. Not that anyone asked us or ever refilled my water. Our check arrives and I take a photograph of it. Why? She didn't put our order in for 25 minutes after taking it. No wonder everyone was being seated and eating before us. She had one other table, a single dude. That's it. Recognize that 25 minute thing? She put our order in *after* telling us it would be out shortly. What the heck was she doing??? I pay our $21 bill and leave her less than ten percent. My husband, who knows 20% is the minimum you get with me because I served for ten years, was stunned. I would've loved to tell a manager my experience but not one existed in this place and if our server couldn't refill a water how can she find a person? Don't waste your time, don't waste your money. I'm very grateful Cracker Barrel is right there, they had my business before iHop arrived and, after today, they're going to keep it. read more

Unfortunately i have to give a star but wouldn't give any if i could. Bad customer experience for first time visiting the restaurant. Went with my family got taken back to the table and waited 10 minutes for a waitress to come and take our order or at least offer something to drink like the usually do. while waiting still, 2 couples (Total of 4 ) got taken back and the waitress took their order and they got their drinks and all. Waited a little bit more to see if they would at least acknowledge that we were there but nothing so I got up with my family and left. My point here is if you are going to bring people back to their table as they come into your restaurant they should be served in the order they come in, not in the order the waitress says so. Will never return to that York Pa, IHOP located on Pauline Dr again. read more

I dined here today with two friends. As we entered, a hostess held the door open. Good first impression. The lobby was over crowded with staff. Upon requesting a table for 3, the hostess who initially greeted us said nothing. Then, another hostess asked us to follow her. We were seated at a table with two rolls of silverware. Our server, Sammy came by after a few minutes and rather than make any pleasantries, simply said, "Hi, my name is Sam. Can I grab you guys something to drink? Coffee, soda, etc.?" She returned with our coffee and water after no less than five minutes. I've worked for corporate restaurants where the servers are trained to have drinks on the table in three or less. Five is pushing it. Our food order, however, came out relatively fast. We were never given a third set of silverware so one of us grabbed a roll off a nearby table. The breakfast items were up to par but the turkey dinner left much to be desired. As we ate, a family of four was seated nearby with two children under two years old. Ten minutes went by before they were even greeted. Meanwhile, our check had arrived and been paid before we even finished our meal. I felt terrible eating my meal as I sat waiting for the other table to be acknowledged. There's no excuse, especially considering the small children present and the abundance of staff congregating in the lobby. I would not have been surprised had they decided to take their business elsewhere, but finally, someone stopped by to see if they had been helped. I hope IHOP at least comped part of their check for the initial lack of service. Also noted was our final interaction with our server, who returned the check book and credit card without saying a word. Not a "thanks" or "have a nice day," or even "please come in again." Another staff member cleared our plates as we finished. It is understood that this is a casual dining environment, but there are key points no matter where you are that should never be missed. Bottom line: If you go, do not expect prompt or standout service, and if you have small children, you may want to bring your own snacks and drinks to satisfy them until you are finally acknowledged. read more

Really don't understand the negative reviews here, it's an ihop, and one doesn't go to ihop expecting five star dining. You do, however, get good breakfast food and excellent pancakes. The cooking is just fine, and being newer this location is one of the cleanest and most well kept ihop's that I've ever been to. We've been there twice and will go back! read more

I was excited to see that an Ihop was coming to York, because the closest one was almost an hour away in Lancaster. They opened it without making a big production out of it, and I feel like nobody really knew they were open until the last few days. It was extremely busy in the establishment, and a complete lack of organizational skills meant that the entire restaurant was nothing but mass chaos. When we were being led to our table, the staff kept cutting us off, even getting in front of my 77 year old grandmother who has limited mobility. They sat us in the very back of the restaurant, which was a very far walk for my grandmother. I understand that it was busy, but it's not acceptable to seat an elderly person who can barely walk in the very back. I want to add that the tables are so close together that I doubt anyone with a wheelchair or walker could get through. If you're handicapped or disabled with limited mobility, you might not want to come here at all. Our waitress, Jennifer, rushed us the entire time we were there. She was nice enough and smiled the whole time, but you could definitely tell she was just trying to get us out of there as soon as possible. She gave us the check 2 minutes after we got our food, and kept coming around while we were eating in an attempt to get the check. She wasn't very good at keeping our coffee pot full. This was very annoying because the pot is only big enough for 3 cups of coffee. There were 3 of us there so it was drained quickly. She also took approximately 15 minutes to bring me a glass of water. When I asked for water, she got snippy with me for not asking for it before. The only reason I didn't order it to begin with was because she left the table before I could. The waitress got the manager over to our table because my grandma thought one of her items was missing. The manager was extremely rude to my grandmother when she misread the menu, and was very short with us. She could have explained it in a nicer way, but it seemed like she didn't really care. When we were sat at our table, there was no original syrup on the table, and it wasn't brought to us until we asked for it specifically. How do you run a restaurant focused on pancakes without making sure all tables have syrup? Speaking of pancakes, mine were extremely cold. The rest of my food was good. I would have told the manager about my cold pancakes but I got the impression that she wouldn't have helped so I didn't bother. When our food came to the table, 2 waitresses came to bring it out and brought out something we didn't order. When we said we didn't order it, they gave us rude looks and sighed in annoyance. They also mixed up the plates because they didn't ask who ordered what. When a waitress came to take our plates, she made us hand them over the table to her and wouldn't take them herself. I'm going to try coming here again when the hype dies down, but they definitely have a lot to improve on. The entire staff was extremely unprofessional. read more

Terrible service. The food took over an hour to be served then when it came out, almost the entire order was either wrong or food was burnt. Luckily a manager found out and comped us for a few items and presented a handful of free food vouchers. I dont think they will be of good use since we dont plan to return anytime soon. read more

I ordered a meal to go around 10 pm yesterday. When I got home, I realized the eggs had a bad smell and were very greasy. It seems I was given eggs left over and reheated, using extra grease to mask the smell. Very disappointed IHOP. read more

The food was good but the service was terrible, only saw our waiter 2 times. She forgot about us and it took 15 minutes for her to come back and take our order. Then we sat for 30 minutes waiting for her to give us our check. Never came and asked us how the food was and we sat and waited for her to remotely come say anything to us. Very disappointed!!!! read more

This IHOP is a TERRIBLE EXAMPLE for the IHOP GROUPIf you look at the outside eating area before you go in to the restaurant it will give you an idea what is awaits you inside! The outside area looks as though a TORNADO went through recently. This IHOP needs a new MANAGER or a manager that knows what it takes to MANAGE A RESTAURANT Breakfast entrees were not hot ! Waitress was apologetic but due to time constraints we could not wait to reorder. Waitress was attentive and prompt with our needs.How can this IHOP SURVIVE? DLX read more

I want to love this location so much as its basically in my backyard, but after today's experience, I just can't. The only reason they get two stars is because the servers are fantastic. The kitchen, however sucks. My husband and I ordered the Split Decision which consists of eggs (which we got scrambled), bacon, sausage, French toast and pancakes. The French toast and the pancakes were good, but the rest was not very good at all. The sausage was practically swimming in grease, the bacon was so stale tasting and hard that I nearly chopped a tooth and the eggs were overcooked. Oh, and did I mention that at 9 am it took over a half hour to get our food? We've dined at several Ihops (mostly in VA) and this one doesn't even compare to the worst one down there. I doubt we will be back. read more

AMAZING SERVICE. Try to go on a morning when Chrissy is serving. She answered every question, as soon as the pot of coffee was empty she delivered a fresh one before I took the last sip, everything was neat, clean and organized. The only reason it's not a 5 star was the food. It tasted alittle cheap but that being said, it's a $10 meal at IHOP. Definitely coming back! read more

We have eaten there several times but it's not on our favorites list. Their service is extremely slow even when a friend of mine and I went there one evening when very few were around and we had to wait like forever for every little thing. We would up eating there often in a four day period because other places were too crowded to get in. Each time we were seated the tables were soaking wet and we had to get them to come wipe the water off. They also kept forgetting to give us silverware. The waitress we had with a "photographic memory" kept forgetting what we ordered and took forever to bring it. read more

This place is as average as you can get. Nothing special but not bad. First impressions when walking in was about 4 to 5 employees hanging around the waiting area not looking too busy at all. The one employee spent about 10 mins to clean 4 small windows which was kinda ridiculous. Food is pretty straight down the middle average. But for 8.99 I was quite full at least. Service was average as well. Had to ask for silverware so that's a minus. This place is still new so hopefully they work out some of these problems but with the menu they have it may just remain an average breakfast restaurant. read more

We specifically drove 45 mins to get to IHOP; the closest one to our home. When we arrived there was only one table, a birthday party of about 20 people who had already eaten. There was no hostess at the front desk so we had to wait, once she came to the lobby and seated us waitress came over and took our drink order and told us that another waitress would be taking over for her shortly we waited 15 minutes for our drinks which were milkshakes. 5 other tables of customers arrived shortly after. Our order was taken then the other tables. Their order they all arrived. 33 mins after our order was taken the table behind us received the food, the table across the room received their food, a third table received their food, then the table right next to us who had also arrived after us received their food. We still had no food. The table next to us who had ordered after us started complaining, their food was cold, it was hard, & it was dripping with grease. They actually held up hash browns that were made into a square patty, we could see the grease running off. The waitress said she would have their food remade. All in all, 3 of their 4 meals had to be remade; we still had no food. Their waitress looked over at us and told us our food was sitting in the kitchen and she didn't know why they had not been brought out to us. As we were gathering our things to leave, a waitress came out of the kitchen with our, food walked right past our table and back into the kitchen with our food! I told the hostess I was done, I was leaving, we had already been there for over an hour with no food too show for it. I would pay for my milkshakes that we have drank, but I was leaving. She kindly did not charge me for my milkshakes but never apologized for their bad service or never getting our food. read more

I've been three times. Although I love IHOP, this location is horrible. The service is always slow here, but what prompted this review was having to walk out. We sat at our table for 30 minutes before finally leaving because a waitress had not even taken our drink order yet. It's not like it was busy either, half the tables were empty and there were at least three waitresses walking around. This restaurant is always uncomfortably warm too, in both summer and winter. It's a shame that the only IHOP in the area is so bad... This time I don't think we'll be returning. Cracker barrel just a minute away is much better for breakfast or diner type food. read more

Actually waited years for my food and didn't get any silverware, also never took our menus , top 3 worst restaurant experiences of my life. Do not come here. read more

Just went there with a party of 8. We all needed separate checks. Staff very courteous and helpful. I had the strawberry and cream cheese pancakes, fantastic!! I didn't care for the strawberry orange juice and citrus soda(gave me heartburn) so I asked for a Dr Pepper as a refill and did not get charged for drink change. Food was prompt. Everyone was happy with their order and service. Will definitely come again! read more

Open 24 hours, but they will not sit you in AN ENTIRE EMPTY SECTION they have if you come in and it's not breakfast time. Came at 12:45 and they had 6 tables occupied, 12 tables dirty, and 8 tables they didn't want to sit people in, we, as well as 3 other parties had to wait for them to decide to clean tables. No thanks.... read more

Been sitting here for 10 minutes and haven't been greeted. Servers keep walking by and looking at our table. Not tipping well.

Our waitress was excellent Samm and the Mgr on duty Esteban was also great. He checked on us and they were both very genuine. The food was good the eggs perfect and bacon crispy. Toast was kinda cold and the red velvet crepe was a bit to sweet for me. Samm made sure our coffee was full and despite how super busy they were she had a smile the whole time. Biggest problem is the tables are so close together I'm glad we had a booth. Although the booth tables aren't that big it is only built for 2. I saw frustration on some servers faces but they all smiled and pushed on. The people at the front desk were definitely not happy no greeting or have a nice day when leaving. All in all there will be another visit from us. read more

I can not rate this restaurant. We stopped there at midnight on a Saturday night with a large group of hungry teens because the sign on the building says "Open 24 hrs". They were closed. Quite misleading and disappointing. read more

My son and I stopped for breakfast on Saturday morning. It was very busy, we were greeted right away and seated in just a few minutes. Our server was very pleasant and professional as was the trainee that accompanied her. Our breakfasts were delicious, we were surprised we were served our meals so quickly since the restaurant was so busy. Overall it was a pleasant experience, my only complaint is that the White Chocolate Raspberry pancakes are no longer on the menu! read more

Too new. Inexperienced waitstaff. They hang out in front and goof around. Don't know when they have a table. Cooks need to learn how to cook eggs properly. "Pay the cashier" on the receipt does not mean pay your server. And don't be playing with your fellow server's hair around customers. read more

So firsts things first, our waitress gave us horrible service. It took 10 minutes just to get our drinks. Then to top it off she takes our order down. 20 minutes later they bring out 2 completely different meals for me and my friend. So they offered to take care of the problem ASAP. The manager did. She brings out the RIGHT order, so we start eating then my friends stops and points out multiple pieces of hair in her hash browns and eggs. So i checked mine and found the same. I called over management and told her we would offer to pay for the drinks but we're NOT paying for the meals. She said she would take care of everything and that was it. No apologies. No offer for the next meal or anything. So we got up and left. I 10/10 wouldn't recommend ladies and gentlemen. read more

I am fully aware this is IHOP and should expect mediocre overall. But sometimes they aren't even sufficient. We've gone probably five times since they have opened. None of them flawless. The food is always what you pay for, but service is awful. We go because the kids love it and it's four minutes from my home... The last time Was probably the last... We waited 10 Minutes to be greeted, food came out relatively fast. We ordered an appetizer, which arrived ten minutes after our entrees. When I asked the girl who brought our food, her response was "well, I obviously couldn't carry it all... And obviously am not your server". Thanks Sammy. Great customer service. But if you're running food, shouldn't you know what's on the ticket? Not even upset that the app was forgot, but the snotty remarks are unnecessary! When it did come, no apology, or any acknowledgement of the mistake. Was going to speak to the manager, but I watched as she spoke to other tables about issues, one where the staff was cursing at a guest. I figured her day was bad enough. Then again, her day may be better if the staff was better trained. read more

Have eaten here twice. Both times the food was good and served reasonably fast. We were seated almost as soon as we arrived both times even on opening day. read more

Food is typical for an iHop - so pretty decent. Service is below average but live-able. It's what you expect from an iHOP. They serve breakfast all day so that is their saving grace. read more

Was very excited we were getting an ihop in the area. Overall not too bad of an experience as far as the food; very tasty. And our waiter Jay was very good, definitely on top of his game. However, it is a bit ridiculous how many staff were hanging out in the front lobby looking bored. The layout of the restaurant is terrible for getting in and out, especially with how crowded it was. What ruined my morning was the fact it was about 830am and someone decided to tell the staff it was their birthday so of course they had to sing the stupid happy birthday song. Seriously?!!? It's 830am! There is definitely much room for improvement as far as organization and getting the staff to make themselves busy rather than standing around. read more

Great service, yummy food, good prices Great kids menu selection Very clean A bit small read more