I made a Yelp account just for this review. I downloaded the Yelp app just for this review. I never write reviews. Please listen to me, DO NOT EAT HERE! I arrived at the IHOP and it was packed, there were around 5 parties ahead of me, but when I surveyed the restaurant and there were 7 open tables. 7! Most of the staff were standing around talking, and there was no host/hostess at the front. People had to write their own names down on a paper pad to show where they were in line. When we were seated around 40 minutes later, our waitress took a long time to see us. When she finially dragged herself to our table, she begrudgingly took our drink orders. Several long minutes later she came back for our food orders. I ordered what I always order: Chicken and Waffles. When the food got out a long time later, it was cold. Colder then room temperature cold. All of our food was cold. Obviously pre-cooked cold. I politely told our waitress (the temp is not her fault so why be mad?) that it was cold. She apologized and took it back. Soon after, she brought me my meal. I bit in to a waffle, and it wasn't done. It was doughy in the middle, but not enough to complain again. The majority of my meal was good, until I reached my last chicken tender. It was raw. Completely RAW! Not cooked at all! Obviously taken out of the freezer and dropped in the fryer. I spat it out in disgust. Then I realized, my chicken had not been light and soft because it was cooked well, it had been soft because it was under-cooked! Disgusting! RAW CHICKEN! As I sit here now I already feel the onset of a long night of stomach sickness. Sadly, the real sickness is not my stomach but the restraunt itself. The management is sick to allow such horrendous service. When I told the manager about my RAW chicken what did he do? He offered me Two new chicken strips. "No thanks," I said, "I'm good." He took my food, and then he CHARGED ME FOR IT! That's right, I had to pay for my chicken. I had to pay for raw chicken and raw Waffles. Sick. He came back after I had payed and gave me a card which entitled me to one free entré. That's it? THAT'S IT? I will NEVER eat at this place again. I hate to think that people are served raw and undercooked meat here, and that the manager is so inept. I marvel at how they told us the wait would be 15 when it was 40 with 7 open tables. Please take my advice go to another IHOP in Tyler, another IHOP but this. Please.
EDIT:
I nearly forgot to mention the restrooms, completely disgusting. Just disgusting. Filthy stall and urinal. Gross. read more