Should be zero stars got wrong order did not realize when the food was brought out was not checked on for 20 mins then when informed that I had the wrong food they instantly brought out my food which had been sitting back there getting cold. Did not offer to remake food or remove from ticket my partner had been done eating by the time I even got my cold food. read more

IHOP Nicholasville Rd Lexington KY. Worst dining experience ever. Two customers. Orders were not correct. Bacon burned on one end and raw on the other. Supposed to get French toast and pancakes. No pancakes. My breakfast was brought out ten minutes before my granddaughter's order. The restroom smelled like sewer. The two servers, if they could be called that, looked like they were just released from jail. This has ruined me ever eating at another IHOP ever. Never ever ever again. read more

Actually had an interview there and constantly kept receiving notifications reminding me of my appointment coming up, went there in person and apparently they had forgot to say they were no longer hiring? I received a text 30 minutes prior of meeting reminding me I had an upcoming meeting. read more

The waiter was good but the one child's pancake order we had took a little more than 30 minutes... only two other tables in the restaurant. We won't go back. read more

Consistently same taste and portions as other IHOP's. Reliably is good for fair price. Good read more

Slow service place was dirty see the pics. I wouldn't recommend. It's not hard to clean up it was not busy at all. read more

IHOP - Food under our table and on the seats - Breakfast & Brunch Near Me - Richmond, Kentucky

The restaurant was nice. The service was exceptional. My eggs were horrible. I asked for one egg scrambled with cheese. They couldn't make that happen. I returned the first eggs, they were the premixed scrambled eggs. I explained I wanted one cracked egg scrambled with cheese. They brought the premixed scrambled with egg whites poured in. I am so particular about my eggs and this was disappointing however the Waffle was awesome. In their defenseless Mother's Day so the other cool maybe in the back ;) I would recommend but don't order eggs, if you want real eggs. read more

IHOP - Nice spot - Breakfast & Brunch Near Me - Richmond, Kentucky

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Absolutely horrible! Waited over 40 minutes, was never waited on. People beside us were seated after us and waited on. Waitress looked at us multiple times and it was obvious we had not been waited on. Not clean and horrible service, we got up to leave and I told them the issue and nothing was done. Not even "oh I am sorry let's get your order" Something definitely needs to be done because looking at previous comments this is nothing new! read more

corrected my order without realizing the waiter was very nice and the food was great with the pancake being very fluffy and soft

This location of Ihop is very very S L O W. The poor waitresses were running their little legs off. The food was small portions were small. And not at all hot. I felt bad for the waitresses. Probably wont go there again. read more

Bad customer service! It's getting worse each time we go. Wait forever to be waited and forever for the food even though there were only 3 tables. I wanted to order ahead for my husband because he's on his way but she said the policy is that we have to wait for him to be present to order. Not friendly server!She would have a lot better tip but I normally tip people good anyway. read more

was eating breakfast for the 4th of july. i saw a manager named kim verbally abuse her staff members calling them slow and stupid. not only was she rude to other employees right in front of me, she was rude to my family rushing us and rolling her eyes. she physically looked dirty. she was so oily it looked like she was soaking wet. i didn't even want to touch the menus she gave to us. her shirt was not tucked in and she was showing her crack out to the world along with a nasty tramp stamp. i literally was disgusted. apparently they don't care who runs the restaurant as long as they make their money. i'd rather had a monkey greet me at the door. would've probably been cleaner and acted civil and more polite. i guess her management really does reflect in the whopping 2.0 stars this place has. keep it up yall! eventually she will run the ratings down to a 1 star!!!! read more

Went to IHOP for the first time in a long time. They had one large group of 12 and about 6 tables of 2, with 6 servers working. They told us and 2 other couples they couldn't to us, we would have to wait. What a crock. The girl at the door made sure to tell us (a number of times) she is normally gone home by now on a Tuesday. We will never come back to IHOP. read more

The food? Good and greasy as always for IHop. The service? Normally pretty good. The time it takes to get the food? Absurd. I swear to God, they have one cook back there, and that cook is a literal sloth. It can take forty minutes with a relatively empty restaurant. read more

These people in here work so hard and y'all don't know everyone tip them their food is so good..

My wife and I had dinner tonight at IHOP in north Richmond. It was a service fiasco. Seated quickly and ordered quickly. Needed to repeat our order twice for the waiter to write it on his order pad. I ordered steak tips, mashed potatoes, and side salad with blue cheese dressing. My wife ordered chicken strips with Mac-n-cheese, and the side salad with blue cheese dressing. 15 minutes later we mention that having our salads would be nice. Ten minutes later the waiter brings the salads - no dressing - and tells us they are out of blue cheese dressing. We return the salads. My wife substitutes with French fries, and I substitute with Mac-n-cheese. Ten minutes later he brings us a burrito and an omelette. LOL. Then he brings our food. My order was correct. She received the chicken strips with the Mac-n-cheese, but with the mashed potatoes instead of the fries she ordered. So he takes her plate. 15 minutes later, when I'm almost finished eating, he brings her fries - nothing else. She finishes the fries while waiting 10 more minutes for her food. He brings the plate with her chicken and Mac-n-cheese......and the Mac-n-cheese was plopped on the same plate on top of the scraped off mashed potatoes! The chicken was now cold. We finished eating. He did refill my unsweet iced tea when I asked him after walking by my empty glass twice, which I had set at the edge of the table for him to see. I asked for the bill and an unsweet iced tea to-go. The bill he brought was about $10 too high because he charged us for the change in sides, which were supposed to be included with the meals. I pointed this out and showed him on the ticket. He goes to make the changes. Then we hear another waitress tell him that he did it wrong three times, so she has to re-ring the ticket and 'comps' us the sides. When we get the new ticket, they have undercharged by about $7. While waiting for the ticket correction, I removed the lid of the to-go cup to add ice and lemon. When I tasted the tea, it is now sugary sweet.....not unsweet as I ordered. Didn't have the heart to tell him.....just said thank you and left it. Note: my food was very tasty. Another example of the difficulty to hire competent help, and the continued lack of focus to customer order accuracy, coupled with poor management and lack of training. read more

Dependable quality and fair prices for today's inflation. Better than Waffle House in Richmond KY.

arrived at 8:50 AM, no hostess, waited 9 minutes before someone finally acknowledged our existence. seated, took 16 minutes before our order was taken. Less than 20 people in restaurant. still took another 25 minutes for a breakfast order (pancakes). 6 waitstaff working but obviously only one cook. would not recommend. read more

The waitress was nice and helpful. It did take us some time to decide on what to order as there was a half dozen of us. The food did take a while to come out- which isn't that big of a deal- but having to wait s long time and then receiving items that were cold- is a big deal. The pancakes, bacon, eggs, and hash downs were all cold. They must have been waiting for all of the items to cook before bringing the plates over. They need to work on timing with preparing all plates or bringing things as they are ready because cold food isn't that fun or appetizing. On the side note my kid adored the cupcake pancakes- he had no complaints. read more

IHOP - Cupcake pancake kids meal - Breakfast & Brunch Near Me - Richmond, Kentucky

I usually am a huddle house breakfast kind of guy; you know, the type no shirt smoking a cigarette and making people uncomfortable. Though the tattoo on my neck that read HOE (huddle over everything) may have thrown off the waitress, she was more than accommodating. When I told my server I didn't wang eggs, she said that I was getting eggs and I could eat around then, which made me feel at home. At IHOP, you can't see the cook smoking at the grill, but I like to imagine he was lighting up a Marlboro while heating my country-fried steak in the microwave. IHOP may be my go-to if I'm in Richmond if I'm traveling through and haven't defecated recently. Almost immediately after leaving, I ventured to Meijer, where I committed a terrorist attack in stall number one. I probably sat on the porcelain throne for 30 minutes, which was right on par for my usual breakfast/dinner establishment. Quality-wise the food was pretty good, and the waitress was great, but she was no Brenda from huddle house taking a star off for what this food did to my intestinal tract. read more

IHOP - Breakfast & Brunch Near Me - Richmond, Kentucky

Service is pretty good but I found 2 pieces of hair in my mashed potatoes and a piece of hair in the pancakes my sister gave me wouldn't recommend getting potatoes here plus the staff dosen't wear hairnets read more

IHOP - The pancakes, they already took back my food or else I'd show the other hairs - Breakfast & Brunch Near Me - Richmond, Kentucky

I have eaten here twice and both times the staff has been great. They are a group of hard working customer service workers. The biggest issue that I believe this location faces is its incredible awful location. But other than that, it's not a bad place to grab a bite. read more

Haven't been to ihop for years. We ordered pancakes, of course. They were very good. The service was a little slow and not very personal. The table was so wet that it soaked our napkins and straw paper. Minor issues since the food was good. read more

I have to say..this IHOP is not my favorite. We came here for the All You Can Eat pancakes. The guy who seated us and took our drink order was EXTREMELY rude. I understand if you are tired..not having a good day, etc. However, if you are in the service industry, you fake a smile if you have to, but you have to be at least courteous to the customer. The waitress after him was nice though. I ordered the combo, which came with two pancakes, eggs, sausage and hashbrowns. The pancakes we're lukewarm and a bit rubbery. To me, a place with pancakes in their name should do pancakes well. This IHOP falls way short. They used to serve it with a bottle of warm syrup, but I guess that has been discontinued. My wife ordered a single pancake, which was also rubbery and lukewarm. They never returned to see if I wanted more. We won't be returning to this location anytime soon. read more

This restaurant can't fill an order correctly. After waiting 30 minutes in line, my order didn't include the sauerkraut I ordered. I wasn't given a straw or napkins. Simple things. I won't be coming here again soon. read more

Met some friends here; the location worked for us as we were starting a road trip. I have never been a fan of IHOP, but that's okay. Server was fine, but took awhile for food to arrive. My eggs weren't cooked as ordered...whites and yolks were totally runny, pancakes and bacon were cold. Table next to us sat full of dishes for at least 30 minutes after the diners left. I'm still not a fan. read more

Took forever to get our breakfast as usual.it was getting a little faster but it's back to normal. Of course the food was cold by the time we received it. I only eat here because my son likes it. When he figures out how slow and average it is he won't return. I think McDonald's pancakes are as good IMO.oh I forgot server was terrible too. Dropped off check and never returned. We had to pay at the front desk. read more

Very good service and our meal came very quickly and it was delicious.... I love IHOP they have good breakfast food and it's the best place to go when u have partied on Saturday night and wake up Sunday morning starved!! read more

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Our service and breakfast were good. They waited was very nice. The manager wouldn't accomodate 5 people that wanted to sit together even though couple came in 5 min before one another. They used the same waitress and lots of tables available but she wouldn't make a change for them. Very poor customer service. They just lost some customers read more

I'm not usually a fan of chain restaurants but today's experience at IHOP was a good one. The food was good but what really made the meal was the service. Misty was our server and she was great. She was kind, attentive, and professional in spite of a busy holiday crowd. She is an asset to the restaurant and I hope they value her appropriately. read more

We ordered breakfast. The restaurant was not busy, with plenty of waitreases to cover the dozen tables being served. We waited in line to be seated. Our drink and food orders were taken right away and we soon got our water. We were told fresh coffee was being made. At least 10 minutes passed before we were finally brought coffee. This was after the waitress brought coffee to a neighboring table that came in after us. It was over 25 minutes from the time we ordered until we were served our food. It was cold. I ate lukewarm pancakes and eggs because I was hungry. Even hungry, my husband could not eat a cold omelette. Plus, the hash browns were not cooked like he requested (crispy) and the toast was dry - no butter. We told the waitress (Hannah). She asked if we wanted the manager. When my husband said it won't do any good (he didn't want her to get in trouble) she just shrugged her shoulders and walked away. What happened to an apology and getting the manager or offering to have it remade? Poor customer service. We paid almost $40 for food that was wasn't eaten. Caveat: The dogs scrambled eggs were good though. read more

I would give 0 stars but you have to give one. This place has terrible service. Needs to hire new worker's

This is probably my favorite place to get pancakes. They always get your order right and if they don't they will always easily fix it with no problems. Our waitress Christy was amazing! She was so kind and amazing she checked in with us and always made sure we had enough to drink. My favorite to eat is the southwest scramble. If you want some top-notch pancakes this is the place to go. When you go ask for your waiter to be Cristy!!! read more

Service tonight was pretty good. Server was attentive and the food quality was exactly what we came for at IHOP. My 10 year old daughter who is highly critical of food quality and slow service thought It was a 5 start showing. In her words, "It was really good". read more

This is the worst place ever!!!! The food don't look appealing!!!! I've had lip stick stains on a coffee folio before!!!!! It's was awful!!!!that just proves that it's not clean!!!!! The food isn't that great either!!!! ATTENTION!!! If they can reply to me with a different story!!!!! Then maybe they care a little bit more then what they show!!!!!!!!! read more

I called an order for pick up and spoke with a nice man Gregory. I had a specific request for my order and he was more than nice and accomodating. When I arrived everyone was smiling and attentive and I was just a pick up not even a sit down guest. Mr McIntosh was quick to help and super friendly. The sandwich was delicious and more than I expected. I definitely will return! read more

IHOP - Roast turkey sandwich - Breakfast & Brunch Near Me - Richmond, Kentucky

I just got back. Good food. Good waitress. Drank all my drink and my son then noticed there was lipstick on my glass. I do NOT wear lipstick/gloss plus was drinking out of a straw. If I get sick, I am going to be VERY upset! Check your drinking glasses and eating utensils!!! read more

IHOP - Lipstick on my glass - and it was NOT mine! :( - Breakfast & Brunch Near Me - Richmond, Kentucky

We were seated right away, friendly staff. Nice atmosphere. Our server is very friendly and attentive. Our order was taken as soon as we were ready. It took quite a while to get our food. The waitress came over to offer us some free orange juice for our wait. The food was good when we got it. The waitress also gave us the pancakes we ordered free. Overall an enjoyable experience other than the long wait. read more

Delicious pancakes! Waitress was really nice. Nice place. Just moved here, and I recommend. A little busy that day.

I love coming here and the food is good, but you need to update your hours displayed on your website. I understand having different hours during these times, but you need to let your customers know when you're actually open. It's very inconsiderate to your customers trying to make plans. read more