Tonight we returned to our local Logan's Roadhouse and had a very pleasant experience. Our waitress this evening was Kaleigh who was probably the best waiter/waitress that we have had in a very long time at any restaurant. Kaleigh is super friendly and attentive (example: we didn't have to ask for refills, she perceived the future need and delivered refills before our glass was empty. She also brought us spare napkins without having to ask). Simple little things like this always make the difference between a good meal and a great meal! We both ordered the chicken strips and they were promptly served very hot and cooked perfectly. My salad came in a chilled bowl and the lettuce was crisp, fresh, and cold. Fries were cooked perfectly-- crispy and hot. I also ordered a side of their macaroni and cheese which is always excellent (probably the best Mac and cheese in town). My wife had a sweet potato which was huge! Today's visit was completely different from our previous one and everything was excellent. The manager came around at the end of our meal and was very friendly. Great job tonight Logan's! I must say, if you ever stop and eat here, be sure to ask for Kaleigh to be your waitress! read more

Let's start with the food . I ordered the everything salad , due to health issues I avoided the eggs . The advertised picture looked amazing . If only what was delivered to my table came close, Unfortunately it do not . There was less then 2 ounces of chicken , maybe a half piece of bacon , crumbs of walnut pieces , the Tomatos we almost green , I couldn't even eat those , I lined them all up on the outside of my plate . With that , Let's talk about service , I know the waitress seen those tomato's and me picking looking for meats Protein in that salad . after all it was supposed to be the salad that had the most protein on there menu . not once did she ask me "How are things , Can I get you .... ) Not once . Not even to feel my water glass . But my husband got ask about refill . So Assuming she didn't even what to deal with the issue she seen I was having , it had been over 6 years since we visited Logan's , Due to issues like this . was hoping they had improved . Due to the fact Texas Roadhouse hadn't opened for the day yet . I never , repeat never will visit a Logan's steakhouse . food and service wasn't even a 1 star, Was there on 2-9-26 At 3:30 appears a GracieR/B is on the receipt . Table number 99 Ambiance felt lonely and sad . read more

Logan's Roadhouse - Receipts - American Near Me - Richmond, Kentucky

Wasn't sure what to expect, but we didn't experience any issues during our two visits here except it was a little cold during the first visit. Service was quick and friendly. They were on top of drink refills. Food came out reasonably quickly. Rolls were given out first. During both visits, we were given two baskets and they were hot and fresh with soft butter. During multiple visits, we had the filet, the waiter said they slightly undercooked them to the temperature, so my son ordered accordingly, the lemon herb chicken and the Logan's wood grilled chicken. All of the vegetables were fresh and cooked properly, the meats were all moist and everything was flavorful. The iced tea was really, really good both times and the prices were reasonable. I think a manager was walking around asking people how their meals were too. We will definitely be back again. read more

Logan's Roadhouse - American Near Me - Richmond, Kentucky

Most horrible eating out experience I've had in a while. This place sucks and I'll never step foot in there again. 24.00 for food that a dog wouldn't eat. And the manager didn't try to do any thing when I spoke to her about. Offer me rolls to take homeWOW! read more

I would give this place 5 stars if it wasn't for it being so uncomfortably cold. They have the AC way down and then on top of that they have all the ceilings fans on full blast so if you plan on going, wear a sweater. Other than that the food has always been great for us. I always get a nice steak and my husband orders some variety of chicken and it's always been very good. There is a bit of wait for food but if you order a salad as one of your sides, they go ahead and bring that out immediately which is nice. Definitely recommend for the food. read more

Logan's Roadhouse - 16 Oz steak, mashed potatoes with brown gravy, Mac n cheese, cheeseburger, loaded steak fries - American Near Me - Richmond, Kentucky

We enjoyed our meal! The food was was hot, fresh and delicious. The atmosphere was very warm and welcoming. Customer service was top tier! Highly recommend. read more

Was doubtful coming in because of the history but we gave it a shot and it was FANTASTIC ! The chicken was moist the rolls were warm the salad was fresh the broccoli steamed perfectly good ranch steak was flavorful and the waiter / manager was so nice and personable. The ambiance was nice very clean and not busy read more

very bad meal and will not be back the service was bad and we had to ask to bring our meals and when they brought the meals, they looked bad and was cold so I paid 103.44 for a very bad meal! read more

I sat at the bar and was barely greeted. I asked her what she recommend, she replied "I mean.. it's all okay. Chickens good. Streaks good." I was already bummed out because I felt like she was too busy for me, regardless of a completely empty bar and maybe 2 tables she was serving. The sliders suuuuucked, like... sucked. Bartender never checked on me, but asked if I wanted dessert. No way, I'm good lol Manager was completing table touches barely, maybe two tables during my stay, and only said something to me when I was leaving. Just go to Olive Garden. Edit: typos :) read more

Logan's Roadhouse - Sliders. I guess. - American Near Me - Richmond, Kentucky

Sarah was the best and made sure I was fully taken care of! The atmosphere was great and the food amazing!

I admit Logan's was not our first choice for dinner because of the 2 star rating. When there was a one hour wait at Texas Roadhouse we relented and drove across the road to Logan's. We had a great meal; all 5 of us were happy with what we ordered. Our server Shelby was great along with all other employees we came into contact with. Five stars well deserved! read more

This place is just straight up mid, there is honestly NOTHING unique about this place and I have to admit this would never be my first choice. So first off, the food was cold and was not great and there was a black hair in my baked potato, but other then that it was like a 4.5/10, but what i really hated was the service the waiter was so rude and barley greeted us, my son asked for a lemon with his lemonade and she ignored him, that really made me mad but I did not say anything bc I'm not that kind of person but my son was really upset. lastly the ambiance was so underwhelming it reminded me of a 80's dinner in the middle of nowhere and it felt like I was in a doctors office, bc it was so cold but anyway its a soild 2/5 from me. read more

Stopped by this location about a week ago for dinner. There were barely any cars in the parking lot and what looked like only two other tables currently seated. I thought for sure this would mean prompt attention and rapid service but this was far from the case. After placing my order it took 50 minutes for the entree to be brought to the table. This was rather unexpected as there were no other customers as the other tables were already eating or had just finished. The waitress, who was also the bartender, had her attention split between cleaning the bar and waiting on us and had to be asked two times to please check on our order, one of which she just went back to the kitchen and went back to cleaning without providing an update. She seemed put off that she had to wait on us and wasn't nice at all. The chicken parm was horrendous and just messy slop with completely over fried, dry chicken and burnt bread. I'm honestly kind of baffled as to how they can mess up this badly with us being literally the only order they had to work on. Also the restaurant was so cold inside it was actually uncomfortable. There's a reason this place has such a low rating and it's bizarre how John R. And Logan Guest Services KNOW this location is so bad and have consistently responded to the negative reviews over the last months and years and it's still this terrible. To sum up, it's really that bad and you'd be better off going elsewhere. read more

05 October 2022 The best thing I can say is that the soda wasn't flat. I and 4 of my colleagues went to this Logan's for lunch today. We each ordered a burger, all of which featured bacon, 3 of them had bacon in the name. What arrived after almost 45 minutes were 5 burgers that did not resemble what was ordered. First, no bacon was present within ANY of the burgers. The burgers were made of a processed freezer-burned patty that was horribly over-cooked and completely unseasoned. The burger buns were sugary. The mushrooms were blatantly canned, and what fresh ingredients that WERE there were well past their prime. I had a fried cheese and bacon burger. What appeared was a burger with no fried cheese, but instead had 3 luke-warm mozzerella sticks jammed into it. When the multitude of discrepancies were brought to the attention of the waitress, she grabbed the manager who attempted to placate the table with a tray of deep-fried bacon. None of the other concerns were acknowledged. 5 checks and more than an hour later, we left and will never come back. And they had the sheer bloody audacity to charge full price for this dumpster fire read more

We never go to chain restaurants but we had no choice because the wait at the other little places was 2 hours on Monday on Labor Day weekend. The host was very kind and helpful, and we sat with the kids at the bar eat. The bartender tended to high ball seats as well as the customers at the bar. She rocked and pregnant!!! She tended to every need, remained calm and nice and was on her game. She made this place awesome for us. We had cold chicken wings and she removed them from our bill and the chef came out to apologize. Awesome, awesome awesome and the balance of our meal was yummy. A lot of food so that worked for our teen boys! read more

quality and quantity of food is a bit above average for current average prices. Better than Texas Roadhouse in town.

Never been here so figured I would try it out and I regret it. Say for well over 20 minutes before our terrible waiter talked to us. Then ordered food and now it's been little over 45 minutes and still no food. Not to mention a table sat next to us and got all their food pretty quick as they ordered. Never coming back not after this. Bad restaurant read more

This is the worlds worst restaurant to have to wait in I do doordash and I waited 45 mins for two things and there were other doordashers there that already was waiting had been there 40 mins and it was ridiculous the waitress was very rude when I needed help and had attitude definitely will not go there in my free will read more

Well now... I am extremely sad to say that we had a miserable time at this location. The service was not professional... while he was there to take an order, he never cleared the table of any food or plates. It became a nasty overcrowded mess by the end. The burger was disgusting and inedible, the bacon on a stick was not crispy enough... I really would never recommend anything about this place to anyone. The number one complaint I had was the overload of salt! I felt like I had hit up a salt lick in the middle of the field with one bite of the burger. Someone must have knocked it over in the burger bin... sheesh. read more

I have been to Logans twice since my last reveiw. Once for lunch a Great "Fried Cheese bacon burger/Fries" and all ended well. This last time not so well. Me and my wife entered around 2:15pm, sat at bar, Greeted with a smile and waited on as soon as we sat down. Wife ordered Grilled chicken salad, all was good. I ordered a 9oz Filet med to med-rare, it came RARE. I mentioned it was rare and she took it back. A few minuets later i was handed another meal, wait a minuet, it was the same filet just cooked some more after it was cooked once and it rested(cooled) while I finished my salad (5 min or so) and then back on the grill so the cooked part of the meat was cooked(that means it got dry like leather) even more so the center could heat up. and they remembered to microwave the fries so they were nice and hot, well most of them. I am not trying to give Logans bad reviews. I am trying to do the opposite. The service was great, The wifes Chicken Salad was good. The last burger was good, But Steaks are not their forte' . read more

We have always had excellent service. We like the food choices. We usually order from the 10.99 menu

We were passing thru and reluctant to try this restaurant because of the low scores. We are glad we stopped. We both ordered the 6 oz. sirloin which were cooked to perfection-medium rare. The sides were good. The wine was a very generous pour. Jessa was very attentive and provided great service. It was a much better meal than we anticipated. I would say don't pay attention to the low scores. This restaurant is worth trying read more

Ordered smoked barbeque. they brought out something that looked like old boiled pork strips. I refused it. Waitress was very nice. food was terrible! read more

My Husband and I had an absolutely inedible meal here. My Husband ordered chicken fried steak and fried. The fries were more like potato chips, they were so crisp. The meal was incredibly salty and after a few bites, decided it wasn't worth choking down. I ordered steak skewers and a baked potato. The steak skewers had rice on the bottom (I had substituted a baked potato instead of rice, so assume the skewers were originally plated with rice, then scraped off prior to being delivered to our table). My baked potato was dark brown inside and the steak portion was squishy, yet tough and flavorless. I couldn't eat any of it. Also, and on a random note, prior to ordering the steak skewers I ordered the pork chops that I later found out from our waitress were unavailable, yet she did inform me in the same breath they were having a pork extravaganza the following evening (?!?!). Additionally, there were several items that will definitely prevent us from coming back: Sticky menus, a dirty bathroom and a waitress, who although very sweet, hovered over our table and food as well as leaned in so far to talk with us her elbows were on the table as well. Disappointed with everything above, and still hungry when we got home given we only ate the salad portion of our meals, I decided to call the Manager (According to the person I spoke with on the phone, his name was Randy and he was unable to take my call, but she took my number in case he could call me back). I still haven't heard from Randy. I have a lot of sympathy for the restaurant industry, their staffing and supply-chain issues, but with steadily increasing menu prices and an edible food, I have a difficult time continuing to support those establishments when quality, service and cleanliness are atrocious. I'll spend my money elsewhere in the future. read more

We got an email about Thursday $10 Burger and Brew and knew it was for us. I'll preface this with letting you know I'm not a yuuge burger fan but a meal and a beer for $10, I can certainly try. We order the limited seasonal menu appetizer of Moonshine popcorn shrimp and we're saddened to hear they'd sold out already. So we ordered the shrooms which ended up coming out after the burgers. No big deal, they were super hot and always a favorite. The hubby got the Roadhouse burger and seemed thoroughly pleased as it went down easily without any complaints of seasoning issues. I got the deep fried cheese and bacon burger. Best choice yet, the gooey deep fried cheese running down the burger absolutely made my night. These burgers are extra large- so I could only eat half. I'm surprised by how well this burger was seasoned and grilled. I love a char grilled burger, crunchy outside and not tough on the inside. Will be returning most thursdays for this special- we don't look a gift horse on the mouth when the deals are this good. Y'all should give this burger a chance, it'll quickly melt its way into your heart (arteries, whatever). The French fries did come out cold and were quickly replaced with fresh fries. Beers were served cold with smiling faces. No complaints. Maybe that I'm too full, but I regret not one carb that crossed these lips tonight. After all, Thursday only happens once a week, right? Enjoy! read more

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I got the fillet 6oz medium (pictured) with a salad no onions and tomatoes (there was still onions in the salad) whatever, i picked them out and i also got mashed potatoes with cheese and when it all came out about 35 minutes later there was no cheese and it was still on the check. boyfriend got a ribeye (MR) and it was overlooked to well done. He waited about 15 minutes for a refill as our server walked by our table several times. She didn't ask us if our steaks were okay or if we needed anything else, she dropped the food off and left. The store was very dead so it wasn't like she was busy. Coming from a former server of three years, i know when servers are busy and when they are not. All of the staff just seemed like they all didn't want to be there and it was a really depressing atmosphere. read more

Logan's Roadhouse - American Near Me - Richmond, Kentucky

We went to Logan's on Valentines Day. We love a great steak!!!! Our waiter was great but the food was terrible. My wife's filet was cold and dry as a rodeo saddle and my ribeye ordered medium was served well done and then some. We complained and the GM, Miranda Wampler, offered to make us another steak. I already waited thirty minutes and survived half of the steak. So...... we had to pay FULL price. Ms. Wampler, you can keep your free appetizer coupons. We won't be back and neither will our village. read more

We went out to celebrate a major accomplishment on a week night and ordered a couple of steaks. For background, we've been here multiple times. When this place opened, they were packed and the food was good. Classic steaks, prepared to order, with fresh and ample sides. Unfortunately, both the quality of the food and the skill of the cooks have gone down. Where once the sides we're beautiful and delicious, they now seem to be made up of leftover scraps. The steaks we ordered we're both far from what we ordered. The "medium" steak was literally purple in the middle, and the "medium rare" one was barely gray on the outside and was cold and purple on the inside. They took them back to finish cooking them, but then one bite revealed that they both tasted sour to each of us. That was all we could take, so we asked for our check, and left the steaks uneaten. To their credit, the manager came up and said he voided our payment, but this is the second time they ruined a meal with poorly prepared food. The last time I avoided the place for months. This time, it will be the last time I make the mistake of coming here. read more

Kids got teriyaki chicken and said it was great. Husband and I got sirloin grilled shrimp combo. The steak was a bit chewy and the shrimp was kind of bland, but overall dinner was well received. The bright spot was our server Amber. She was very nice and attentive. Come on Logan's, step it up, I've eaten in your restaurants for years and the food used to be much better than ok. read more

My family and I went here last night for dinner. It was by far the worst experience I have ever had at a restaurant. It wasn't busy, there were maybe 5 tables, but it still took almost 40 minutes after ordering to receive our "dinner". My son Ordered the kids steak. It came out RAW. I sent it back, and they threw the same steak bites back on the grill. It came back black. My husband and I both ordered steak and shrimp skewers, with a baked potato. The baked potato was piping hot and perfect. The steak and shrimp were both ice cold. I told the server, and he insisted that they bring us more shrimp. The new shrimp came when we were both finished eating (our potato). I took a bite of one, and it was slimy, and raw. After looking a little closer... it was still partially transparent. I almost threw up. I told my husband to pay the bill and I walked out of the restaurant. I am amazed at the horrendous food. We will NEVER go back to this Logan's. And I advice you keep your distance. Do not waste your time or money here. read more

Stopped in here on a Tuesday afternoon to have a steak with my father. We were sat in a far corner of the restaurant and promptly left there. We ordered a couple of ribeye steak dinners with the sides (baked potato and salad). After a few moments were were served the salads and they were very good. Several minutes later, we were served our steak dinners. They were cooked very well, however my potato was cold and old. We were approached by the waitress and we asked for our checks. We sat waiting so long for our checks that my 78 year old father finally got up and even tried to flag our waitress down. After a few more moments we were finally given our checks and the bills were payed. Regardless whether the meal is good, mediocre or otherwise...bad service is unforgivable. Work on it Logan's in Richmond...work on it hard. read more

Logan's Roadhouse - Shot of bar area - American Near Me - Richmond, Kentucky

Very good food but not good service!! The waiter forgot to bring food that we ordered and we had to keep asking for things several times. read more

Logan's Roadhouse - American Near Me - Richmond, Kentucky

We were able to get seated really quickly on a Sunday afternoon. But it took an hour to get our food. Some meals were brought to the table. One medium steak was well done, which had to be sent back twice and the final time it was still well done. I finally received my French Dip which was COLD. Another weird thing they have done is they have switched their rolls or possibly they don't know how to make them anymore. This will be the las time I will go to this Logan's. Very disappointing. read more

The food sucked . I have nothing nice to say about it . Very underwhelming and poor quality . Our server was the only highlight of our experience. Wont be returning read more

The only reason for 3 level rating is because of your Manager. Visit this area a lot we come with friends and family to enjoy nice company and meals together. Why do u put a fraud report on your debit card so it won't process. Just because we take turns paying and bill was close to 300 dollars and and our night to pay you decide to use your power to interrupt our meal and report card declined. We found out from our bank you did this on your own. Way to go Dick, can't believe someone would do this I just walked out there and got my card to pay at the car. Your actions don't make since. We caused no problems and waitress was compensated. Your attempt to embarrass us failed a_ _ hole. We will not grace your restaurant ever again. read more

The food is good and timely!!! Our Waitress McKenzie was the best!!! Sweetest personality and tried so hard to take care of us. The kitchen was backed up and food was delayed, but that is not the waitress fault!!! She took the responsibility on herself and she did not have too!!! Tipped her for her hard work and efforts! Will Return!!! read more

Had a retirement dinner there tonight for 25 people and the service was wonderful. The staff we had serving us did a amazing job.

Good steak and our server Taylor did a nice job. She had a great smile! Food was served in an acceptable manner and the quality was good. read more

Logan's Roadhouse - American Near Me - Richmond, Kentucky

The wait for food last night was so long and then the prep was horrible. I ordered a steak with mushrooms on it and somehow got onion skins on it as well. There was clearly something wrong in the kitchen as several people were complaining. The only reason I'm giving any stars is because the waitress was extremely nice and professional. read more

If i could leave negative stars I would. waited and hour for food just to get a to go box so could take it with us. Waitress said oh I'm sorry I'll bring u the to go containers with your check. Not to mention the food we got was cold horrible service. Awful!!!!! read more