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    Cook Out

    3.6 (95 reviews)
    InexpensiveBurgers, Fast Food, Hot Dogs
    Open 10:30 am - 4:00 AM (Next day)

    Cook Out Photos

    COOK OUT ATMOSPHERE

    What's the vibe?
    Classy
    Moderate noise
    Outdoor seating
    Good for kids

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    Recommended Reviews - Cook Out

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    Reviews With Photos

    Receipt from first order when she left off my cheeseburger.
    Aliyah A.

    I usually love cookout, the food is great and most of the time the employees are nice. I went tonight 01/25/24, at about 11:45pm. It looked like they were a little short staffed and as a service worker myself I understand being stressed. When I pulled up to the speaker someone said I'll be right with you, and I sat there waiting for 5 minutes. This part didn't bother me too much, but after ordering my first item, they asked if I'd like anything else, and I said I wanted a plain cheeseburger. At this point, I sat there for awhile in silence, then finally they came back and asked again if I'd like anything else. I said that was all and she gave me my total. When I got to the window, she was there right away with my drink and I gave her my card. When she handed me my food, I told her I was missing my cheeseburger and she got annoyed and said "well I didn't get that". This was the part that upset me. I waited patiently while what normally takes a couple minutes took 3 times the usual wait, and she got upset with me when I asked politely about my burger. I admit that I was not the nicest with my response after that, I pointed out that she left halfway through taking my order right after asking me a question and it wasn't my fault she didn't tell me she missed what I said. She said "what do you want me to ring it in?" And got annoyed and closed the window when I said yes. She then charged me $4.76 for my $2 plain cheeseburger. As soon as she handed me the bag with my food she walked away from the window and didn't come back, so when I looked into my bag to see the receipt and figure out why my total was so high, I found that she didn't give me one. The girl at the window had blue braids and My receipt from the first order said that my cashiers name is Francine.

    Wash your hands after you order
    Chris M.

    Very disappointing for a place that in the past I would have rated 4 or even 5*. I've been a huge Cook Out fan since my youth in North Carolina... unfortunately, the southern hospitality vibe didn't transpire here today. My buddy and I were rushed to order even though there was no one behind us, the gentleman taking our order talked so fast that we didn't understand the explanations he was giving us. After sitting down and taking a deep breath I was hopeful just to enjoy a good meal but it only got worse. When I received my double cheeseburger and "double" order of cheese bites I was baffled. As seen in the picture I posted here, there was barely one side, let alone two. So I went to the front to see if they forgot to add the second part of the cheese bites. I was told that my order was correct, they only give 12bites for a double order and that "we are sorry it's not a lot of food for a side." I started to walk away but then realized that this was not acceptable due to how small the bites were (the smallest was about the size of a pea). When talking to a manger all I got was "I'm sorry" and this is the standard of how to serve cheese bites according to upper management. There was no offer to better the situation, for different sides, and I really felt she was just rushing me off. The food was subpar and the small amount of cheese bites I did have were great dipped in some ranch. I really hope that this location can better meet the needs of the customers, offer alternatives, and slow down enough to help a person purchasing items to feel welcome at their establishment. As for now, I don't know if I will return back to this location for a while... pretty upsetting when a few months ago when I was there on a super busy day, the food was great, portions of the sides were not an issue, and the staff was so much more friendly.

    Junior burger with cheese bites and fries.
    Angela D.

    Fresh burgers, nice toppings including a decent tomato m, generous pickle, and fresh crisp lettuce. I had the junior with 2 sides which was more than enough. And for $6 with tax, it was a lot of food. Saw a bunch of complaints about the amount of sides. They seemed reasonable for the cost and given that most of us are not Olympic athletes needing 5000 calories a day :) Got a peanut butter banana shake. Good quality ice cream, fresh banana chunks, almost a little too big but way more reasonable than what most places give you. And only $1 up charge to add to a meal.

    onion rings in a styrofoam container
    Caroline S.

    My fiancé and I were stopping for gas on our way back to Ohio and were hungry so we decided to stop here as opposed to the usual McDonald's/Burger King. Neither of us had ever heard of this restaurant so we figured we'd give it a go. They have a double drive through which was kinda cool and made it efficient to get through, though when we were there it wasn't crowded at all. I ordered a combo: two corn dogs with cheese bites and onion rings, and my fiancé ordered one, Cajun chicken sandwich with fries. We both got drinks. I got a "huge tea" which was actually huge lol they were lying. My food was okay. The sides were a bit skimpy in portion (only 4 cheese bites and 4 onion rings). The cheese bites were good. The corn dogs were pretty standard and the onion rings really had no taste. So overall, the meal was okay, but I'm still glad we stopped and gave it a try.

    Jackie V.

    First time here. Used the drive thru. The cashier was friendly and leasing. I ordered the pork Bbq sandwich, onion rings and chicken wrap. My son ordered a burger with fries and cole slaw. A friendly cashier took my payment. I was happy until my order came out. A second male employee handed me our food in 2 small covered trays and closed the window..no napkins, no fork, no condiments. When I finally got his attention to ask for these items he looked at me like I was speaking a foreign language. How was I going to eat coleslaw without a fork? Why are napkins a special request. My Bbq sandwich didn't have any Bbq sauce on it. The onions rings were hot. My sons French fries were hot. The cole slaw was a little dry and had a grainy texture. All in all, it's just another dry thru spot with a larger list of options.

    a row of parked cars in a parking lot
    Brianna M.

    I have visited a few Cook-Out locations, and this one is always my favorite. We visited this location on the Sunday of July 4th weekend, and the drive-thru was as crowded as we expected (due to COVID, we did not want to go indoors). Our food was hot and delicious, and if I had to change anything (as Gordon Ramsey always says), my onion rings would be a bit more crispy. I always appreciate that Cook-Out is fast, affordable, customizable, and offers unique drinks and shakes. My girlfriend's watermelon shake was delicious!!! I had a Cheerwine, which stayed cold all the way to Louisville as I savored each sip. My chicken tenders were crispy and juicy and everything I wanted after a late night. I'll be back next time I roll through Richmond!!

    Great burgers.

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    4 months ago

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    9 months ago

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    10 months ago

    Great place! Second visit and now found my new, clean go-to spot. Fast service, nice people, delicious burger and shake!

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    2 years ago

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    1 year ago

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    2 years ago

    Won't take your order 30 minutes before they close just because "they already started cleaning" not my problem

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    7 years ago

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    8 years ago

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    9 years ago

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    6 years ago

    Get a tray, get a side of quesadilla sauce. Dip your tray items into that sauce and then put it in your mouth. Add a shake for $1.

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    5 years ago

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    7 years ago

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    7 years ago

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    4 years ago

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    8 years ago

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    4 years ago

    Drive through slow but food is priced well and taste good some portions are small than expected aka white cheddar bits and onion rings

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    7 years ago

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    7 years ago

    Just great. I always enjoy this place when I'm around here. And the shakes are awesome.

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    7 years ago

    It's fast, it's cheap, and they have Cherwine! Perfect place for college students on a budget.

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    Page 1 of 3

    Ask the Community - Cook Out

    Review Highlights - Cook Out

    Fresh burgers, good hot dogs with a wide variety of toppings available, low prices and Cheerwine!!!

    Mentioned in 8 reviews

    Read more highlights

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    I've heard it said before that if you want home cookin', then eat at home. I normally subscribe to…read morethis belief. It's one reason I don't go out for breakfast ~ I can make a pretty good breakfast at home. No use paying someone to do something I can do. So, going into Jackson's restaurant, a mom and pop restaurant specializing in home cooked style food, I had my doubts. Walking up to what resembled a school cafeteria lunch line only furthered my doubts. And, seeing the sheer number of different options sitting out behind the glass window only furthered my suspicions. Look, I was wrong. The food here is really good. The service is super friendly and helpful. I was so overwhelmed by all the choices I just told the lady behind the glass counter to pick me something. She obliged with a kindness that made me think she knew me somehow. She chose the chicken and dumplings, beef stew, apples, and two different types of corn bread. Now, I thought initially, and she even admitted, that the chicken and dumplings/beef stew mix was a little unorthodox, but that they were both so good I had to try them. Both were fantastic. The apples were awesome. I liked both types of corn bread. When I got up to leave, she called me over to the counter and said that since it was my first time there, I'd get a free dessert. You all, I was too full to even try. The food here is both tasty and filling. I was in Richmond for a conference at Eastern Kentucky University. So it was really convenient to stop by. But I'd say that even if you're remotely close, it's worth a visit. Don't, as I did, judge a book by its cover.

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    Always enjoy me some Culver's. The staff is friendly, the food hits the spot. The restaurant is…read moreclean. My son and I came here while traveling home. We got our order to go. It took a little, but not too long, of a wait. It shows it was made to order so worth waiting to get it fresh. Two burgers, two pretzel bites - $22. It's a good fast food place for us.

    I usually don't write reviews for chain restaurants because, to be honest, if you've eaten at one,…read morethey are typically the same nationwide. But tonight when I was eating my fish sandwich, I noticed in the top of the box it said, "Take a picture. Il'll last longer." So I chuckled and thought, 'Why not?' Everyone knows Culver's for their delicious butter burgers. My favorite burger is their mushroom Swiss, but I order it with the sourdough bun which knocks it out of the park! Many overlook their delicious fish sandwich. You can also get a fish platter with 2 or 3 pieces of fish. This is a nice chunky piece of true North Atlantic Cod. Comes with tartar sauce, lettuce and cheese on a lightly buttered hoagie roll. Their fish is so good that your tongue will fly out of your mouth and slap both of your ears! Never had a bad sandwich or one with that awful fishy taste. Definitely not like those processed fish pieces that are pressed together into a square like some other places. Of course no meal is complete without their crispy French fries or a side of cheese curds ,-- which usually I get both and share the cheese curds with my wife. Well, I let her have 2 or 3! I do had to pass along accolades to the local owners who consistently hire excellent friendly staff. Thier desserts are fresh frozen custard and always a nice selection of daily flavors. This place is not your every day run-of-the-mill Culver's franchise. Always clean, always friendly, always hot food cooked to perfection. And in the event something isn't right, they will make it right!

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    Cook Out - burgers - Updated May 2026

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