The food is exceptional. The service is great good atmosphere inside great place to either eat in…read moreor order for pick up.

I've heard it said before that if you want home cookin', then eat at home. I normally subscribe to…read morethis belief. It's one reason I don't go out for breakfast ~ I can make a pretty good breakfast at home. No use paying someone to do something I can do. So, going into Jackson's restaurant, a mom and pop restaurant specializing in home cooked style food, I had my doubts. Walking up to what resembled a school cafeteria lunch line only furthered my doubts. And, seeing the sheer number of different options sitting out behind the glass window only furthered my suspicions. Look, I was wrong. The food here is really good. The service is super friendly and helpful. I was so overwhelmed by all the choices I just told the lady behind the glass counter to pick me something. She obliged with a kindness that made me think she knew me somehow. She chose the chicken and dumplings, beef stew, apples, and two different types of corn bread. Now, I thought initially, and she even admitted, that the chicken and dumplings/beef stew mix was a little unorthodox, but that they were both so good I had to try them. Both were fantastic. The apples were awesome. I liked both types of corn bread. When I got up to leave, she called me over to the counter and said that since it was my first time there, I'd get a free dessert. You all, I was too full to even try. The food here is both tasty and filling. I was in Richmond for a conference at Eastern Kentucky University. So it was really convenient to stop by. But I'd say that even if you're remotely close, it's worth a visit. Don't, as I did, judge a book by its cover.

While on a recent roadtrip, (Spring-2026), we saw a Culver's drive-thru outside of Richmond KY. The…read moreclosest one to where we live is two-states away, so we said, Lets's go! This nearly-nationwide Wisconsin-originated fast-food chain has a cult-following for their Wisconsin-originated ButterBurgers© (which are actually steaky-tasting burgers on buttered buns). And for a version of Wisconsin-famous squeaky-when-you-bite-them fried cheese-curds, not quite as sharp tasting (or quite as squeaky) as you would get in Wisconsin, but fun to bite! Well, we were in a mood, and went for their bragged-about shredded-chuck pot-roast sandwiches. I am sad to report that we were underwhelmed. The flavor was rather dull, despite the herb&spice cooking marinade, and the texture was not quite fall-apart-tender the way low-and-slow should come out. The cheese curds were ok. And of course we got the yummy flavor-of-the-day frozen custard: Turtle! (vanilla, caramel, chocolate, and toasted pecan). Aaaah :-p Well, the pot roast sandwiches were not thrilling. And we noticed that the Culver's drive-thru receipt is one of those that only lists the total price, not the price of each item. Why? If we were locals, we could have gone back to talk to them about this stuff. So, overall ok, but we can't 5-star this experience.

The restaurant was smelling and dirty. Food was not good at all…read more The service wasn't friendly or helpful

Great place with always attentive service and great signature items, a staple in both lex and…read moreRichmond.

The food was very good and the service was fast. The restaurant was clean & well maintained. But…read morethe headline is their helpful, friendly staff. They were efficient, and well informed about their menu & options. Everyone working there seemed happy to be there. It will always be our stop when in Richmond.

Ordered the burrito bowl. The portion size and options for toppings for the price is a good deal…read more The staff were very friendly and helpful.

Not good! I will not be back! Food was bland and did not taste very good. Chipotle and Moe's is far…read moresuperior!

The three of us were traveling and stopped here for lunch. The restaurant looked fairly new as it…read morewas in immaculate condition. Service was fast and friendly. My sister ordered the Fuji Apple Chicken Salad. I chose the Chicken Noodle Soup with the Ciabatta Cheesesteak. My granddaughter picked a Turkey sandwich with Mac n Cheese. We ordered dessert too, a Chocolate Chip Muffie, a Candy Cookie, and a Cherry Pastry.

Food was great, but your floors audibly sticky as if your employees use one mop bucket starting in…read morethe kitchen with no refills. Usually, it smells worse near the bathrooms, so I just avoided that area this time. Your employees are professional, and the entryway rug was cleaner than usual.

Great food and fast service every time. You have 3 options:…read morechicken, chicken, or chicken here, but it is always hot and cooked to perfection. Very friendly staff. My favorite is the Caniac Combo: 6 tender and juicy chicken strips, French fries, coleslaw, and a wonderful piece of buttered Texas toast. We usually get double bread and no slaw and split it between the two of us! Plenty to eat! This must be a premier location because it is used to train new managers across the area. No wonder the service is always top notch! At times, I will get a tailgate pack and take home for family dinners. (Sometimes I order their chicken strips nd top it with a home made honey pecan sauce -- but don't tell the grandkids they think I fry the chicken! Whether eating in the restaurant, outside on their patio,or through their drive thru, it is a guaranteed great meal every time!

Obviously their menu is very narrow but what they do they do well. Very friendly staff and their…read morechicken is quality but unseasoned. Eat their coleslaw young people.

oh my gosh if this place isnt around in richmond ky anymore, that's sad, i had lived there before…read moremoving in 2010 and their chili cheese burgers, chili cheese fries, waffles with syrup, & their hot fudge sundae cake slices were insanely delicious. carol was such a sweetheart and her family would sometimes work there too. it was a great place to eat at.

Mac & Cheese was decent but nothing special. Waffle fries will always be my favorite. Everything…read moreelse was pretty standard. The food came out fast and the employees were nice. Inside isn't huge but it was manageable.

What an interesting location - very elaborate traffic patterns and not a trash can in site on their…read morepatio or parking lot. Staff was not as friendly as other locations but the tea was exceptional!

The food was delicious. Very pleasantly surprised. If you like spicy, there are several great salsa…read moreoptions. Similar to a large national chain, but better in every aspect.

Best burritos and bowls in Richmond. Way better than the chain restaurants. The food is always…read morefresh and the service is timely.

10/21/25 I stopped…read moreby Penn Station for lunch and ordered the grilled Italian and a small fries. The food was great and the service was just as good. The restaurant has plenty of seating and very casual. I really love that you can actually see them making the fries fresh right in front of you, seems it is nothing frozen here, which is always a big plus. The sandwich was hot, flavorful, and perfectly toasted. Everything tasted super fresh and satisfying. Definitely a solid spot for a quick and delicious lunch!

Fast friendly service. Food was all good fresh and the restaurant was clean. I will definitely be…read moreback.