The food was good. The server was accommodating. It was busy but they did pay attention to detail.

Typical almost fast food type of breakfast, fast and very polite service, relatively clean interior, food was comparable with other waffle and pancake house establishments. Parking was rather small. read more

I asked for well done bacon and well done hash browns. Not unusual or difficult to accomplish. Bacon had to be sent back and no effort was made at all for well done hash browns. Sent that back too and finally left because it was taking so long to prepare. Store was not busy. One other table when I ordered. ridiculous read more

I have been going to Waffle House since I was at least in elementary school. I have been getting takeout since I was at least in high school. Have you ever heard of a restaurant charging you a total of 20% not including state tax? I tried to place a takeout order over the phone before I left the house because I live outside of Berea. I was told by the manager who answered the phone that they were too busy for takeout orders and that I would have to come to the restaurant to place an order. So I drive 25 minutes to place an order to wait for them to prepare the food. As I'm turning off of bypass I see 3 black shirts and hats outside in the back of the business smoking. I went inside and there wasn't even 6 customers. I place my order to be told it was going to be 20 minutes. After looking at my receipt I noticed two separate charges for take out each $3.75 as well as $2.12 for tax for just ordering takeout, when I questioned them they pointed to all these small signs I guarantee no one pays attention to, and said it's been this way forever. The manager was unable to keep her composer failing to explain the policy and unable to diffuse a situation I as a customer shouldn't be going through, I ended up canceling my order as the food was ready and asked for a refund. Mainly because the unexplained and unexpected charges. I could have had it delivered to Berea for $5.00 more from Uber eats or door dash. We called and spoke to a district manager whom said that they established those charges because everyone was ordering take out orders due to Covid, and servers were not making what they normally did so they started charging the customers for to go orders. When things started getting back to normal they decided to be the only restaurant in America to charge a customer 20% for not eating inside?????? As I'm breathing in this world I will no longer be a customer to any business that nickel and dimes the people that provides their employment. Pay attention to the charges on your receipts. read more

My two friends and I went to this location earlier today and did not like the way we were spoken to by the staff and our food. The server who originally took our order was nice but we did not like the way the server, Angela, who handed us our food, spoke to us. Parts of our orders were also incorrect. Because we did not like the servers tone of voice, we did not tip. And as we were leaving she said "karma's a bitch". We came here with full intentions of tipping but because of how we were treated, we did not. The name for our server on our ticket was also another servers name, I believe it was the one who had taken our order. read more

I'll give the wait staff and cooks 5 stars for service and I'll give the management 1 star... This location provides the fair you'd expect at a waffle House and is usually eat. The wait staff are really attentive and friendly. Today I came in (usual every Friday) and went to sit at my usual spot... There was food at the placement next to where I was going to sit. The waitress explained it was her's and I said to leave it. I don't care if the waitress eats... I mean we all gotta eat. Next thing I know the manager makes a stink about it out in the open. She explained that I said it was ok, didn't want her to move. He chastised her in public. I said to him "I hope she's not in trouble, I don't care if she's eating" and he said oh no, it's because they have set times to eat. Ok... Then she's told to meet him in back and has to throw out her food. Food she paid for... She comes out from the back upset and says she was fired for cussing at him. Listen, this is waffle house, not some 5 star steak house. She, like many people has 3 jobs (now 2) and has to eat. She appeared clean, drug free and was hard working. Frankly, I would have cussed his ... Out too. It's not like you have a ton of people to chose from to work there! He was way too high on his horse and lacked some humanity. I won't be back. read more

See all

Good when in a hurry for basic food. Quality and quantity not what it was years ago. Always friendly staff.

Has to be the worst waffle House I've been to so far the cook had no idea what he was doing they called a a chopped up fried egg a scrambled egg didn't put no butter on the toast the food just wasn't supposed to be and everybody's food came out one at a time. No I will say they did comp two of our meals but still I wouldn't stop here again read more

Your typical WH, no better, no worse. If you don't know what WH is about, YouTube search. I typically come here for dinner on week nights, and it is not crowded. Usually just a cook and server working. My first visit, the cook was being really rude to the server, but I haven't seen those two working together since then. I come back here because it is consistent and conveniently located, but I go to other places too. read more

See all

It's a small neat place. Food was good very good. Ryan was our waiter, he was super nice and very welcoming!

The hash browns were divine. And the staff there was hilarious and great at their job. Would def eat there again!

We ate breakfast here a few day's ago. I must say, it was outstanding for Waffle House! Excellent service,food was hot, restaurant was clean,my wife said "her waffle was perfect!!!!! The employees still sneak away to smoke, but they came back and washed there hands before warming up my coffee. read more

Waffle House - Menu. - American Near Me - Richmond, Kentucky

Went at night to eat and ordered a cheese omlet. Was delicious. Will go back definitely. Nice waitress and good cook.

So I specifically came here because I had a coupon for a buy one get one offer on a waffle from Retail Me Not for this location, so here I am. I present the coupon from my phone, after ordering a coffee to the server Micky, he didn't have an idea about it which is acceptable because I am a server myself I get it, but he instead suggested I needed to purchase a meal and I would get a waffle for 99 cents and just completely ignores the coupon all together. The manager Jason was walking by and we asked if he would honor the coupon, and he agreed, though it seems he also didn't have any idea either. I get both waffles and they were both half portioned. Wasn't given/offered syrup nor checked on until my food was cold. I can only assume because I am mid 20s and trying to get a deal, that I don't tip and in essence, am wasting the server's time. In any case, the service was shit and now I'm finding it hard not to follow the demographic. Seriously, this is not my usual style, but it seems I'm in the wrong place for hospitality. *And just to be clear, I still tipped 20% because of server karma, but I won't be back in the future. read more

the food was good, but we ordered waffles and they didn't give them to us (?? its literally waffle house lol) & they gave us raisin toast instead of white toast. when i went back inside to correct it, my white toast was coming out of the toaster???? one employee was also being super rude to another :( read more

The hubby loves waffle house. Good friendly workers and a quiet laid back atmosphere. Best burgers in town. I will definitely return over and over. I'd highly recommend it. read more

I was in Richmond to see a ballet at EKU Center for the Arts and wanted to grab dinner with a friend. The show let out at 10 so there weren't very many options. However, I was very glad we chose this Waffle House because of our very friendly server. She was very attentive to refilling our drinks and was very sweet. The food was just how you would expect it, tasty! read more

I always stop here for lunch on the way home from vacation in South Carolina. My favorite waitress there was a lady named Shawnee but she wasn't working the last time I was in. I usually order a triple order of hash brown potatoes covered (with cheese), chunked (ham chunks), diced (with grilled tomatoes) and capped (with grilled mushrooms). I have discovered that you have to order the toppings doubled or tripled, to match the size of your order of hash browns. You can also get the hash browns with Bert's Chili or Sausage Gravy on top, which I have yet to test fire. And coffee and Alice's Iced Tea. And a pecan waffle and milk for desert. If you are dining in a place called "The Waffle House" you are pretty much required to have a damn waffle. Okay, that's a meal pretty heavy on the carbs but after eating that you're refueled for the next portion of your road trip. Service is always quick and friendly and you can meet many unusual people while dining at the Waffle House. read more