We visit iHops frequently. This is absolutely the best one yet. Super clean, friendly, efficient and great food. Our new go-to stop on 75, exit 15 in Monroe. It's clear this place is very well managed. All of our meals were perfect. Well done, chef. Highly recommended. read more

Meh. I give most everyone a great review. I look through the bad times & know sometimes people are overworked/understaffed. But this is ridiculous. I ordered pick up from the app at 9am for a 9:20 pick up. I arrived and walked in at 9:17am- empty dining room. Waitress walked past. One hostess, two hostess. No eye contact. No hello, good morning from ANY employee. I was completely floored. I grew up working in restaurants and this is a no-no. The hostesses went right to the hostess station. Doing whatever they do and ignoring me the whole time. I thought the hostess job requires you to greet people? I stood here for over 5 mins until someone with a take out for another person came out and saw me. I looked at her and told her my name without her asking. The order was not ready for another 13 mins. I don't know if I will ever order from here ever again. I will pay the extra price and dine where customer service matters. I am an over tipper. This needs to be addressed- I don't understand how they stay in business. Perhaps being directly off the I75 exit perhaps. Good luck IHOP. You used to be my favorite 20 years ago. read more

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My server was ok the food was terrible. I ordered biscuits and gravy with 2 eggs and four pieces of sausage. What I got was two pancakes that were undone with gravy on them. I wouldn't eat it and asked for toast instead. The manager came out and told me that no one ever told her that they weren't biscuits and that she would be leaving the order price the same cause the change in my ticket would be more. Silly to actually look at me and say the pancakes were biscuits. The restrooms were dirty. I was sick to my stomach all day after eating there. Not going back read more

Just left here and sat for a half an hour without even our drink order being taken. Three different waitresses walked by our table iignoring us. I realize it's Mother's Day but it wasn't even that busy. Please do better IHOP or you will be the next to close. read more

I wanted to give this place a chance. The food wasn't bad, it's always good, but it just came out late... How are you going to make food almost half an hour late when there's not even 4 customers in the place? I wish Dennys didn't close, or MI had a Waffle House. read more

ordered the family breakfast online, drive the 10 mins to pickup, the woman working the front was obviously under the influence of something. Given my food with my receipt on bag, get home, wrong food, call they had already heard from the other customer and was remaking my order. drive back,deal with drugged girl at front desk, pick it up, get home only to find part of my order is missing. just gave up. read more

I genuinely am so surprised with how down hill its gone. waited almost 7 minutes for someone to even pop out from the back, when they did, it was two servers. one younger girl who had all the tables and a older lady. the older lady proceeded to say "we will be right with you" which we? because no one seen you at all. we got seated (im not sure her name but she was extremely nice!) and then another 10-15 minutes go by before she comes over to get our drink order. (im assuming shes new because there was only about three tables and even the other two were there before i was but yet didnt get served until i got there so why not take their drink order the minute they sit down? its not busy enough to be hiding in the back) we placed our order at the same time. which the 6$ menu shoulda been but was not mentiond until i brought it up. when the food FINALLY came (at least another 20-25 minutes. again. three tables. when i worked there that woulda taken me 10 minutes MAX. all three at the same time) the food was so disgusting just looking at it. the omelette was half of one practically. the eggs were dry and over cooked. the hashbrowns looked like styrofoam and tasted like plastic. no amount of sauce or salt could change it either. my bf ordered the scrambler and the eggs were dry again. looked styrofoamy. even the dr pepper tasted weird. in total, what should have been a 25 minute visit took almost a hour with zero apologies, zero effort, and the only one i seen was the young girl who was running around like crazy. ik there was a manager there she just doesnt know how to be a manager clearly. no help, didnt check up on tables and just hid. and their cook needs to figure out how to cook good but efficiently instead of screaming random song lyrics and slamming pots and pans. severely disappointed and unsatisfied. id steer clear unless you like dirty bathrooms, pure silence, and getting sick off your food your paying to much for. read more

Food was delicious! Service was awesome! Definitely would come back here! On our way to Bronners and we were hungry! Waitress was amazing with her suggestions! read more

ABSOLUTELY TERRIBLE SERVICE!!!!!!!!! Waited 26 minutes for a server to even acknowledge us at our table. Never saw her once the food came out. The host had to give us our bill. Terrible experience! read more

Honestly the best IHop I have ever been to. The waitress was super nice, and the food was great. Great service, and I was very impressed!

Service sucked - In short, do not go there if you want a pleasant/warm atmosphere. Food - Cold & Slow. Their manager doesn't de-escalate situations, she amplifies them. To make matters worse, they thought I skipped the bill because I had to take my toddlers out to the vehicle due to ordinary toddler behavior. I asked for a box, it never came. I was bombarded with typical responses.. "only 2 cooks, busy, etc".. however, they weren't too busy, they had plenty of staff waiting to come chase me down when I walked back in to grab my food they almost threw away & to pay the bill. Side note, I tried to pay the bill before I walked out to avoid confusion & the receptionist told me my server had to cash me out. Corporate needs to audit this place, I paid in full & still ended up at Wendy's to feed my kids. Best, Naso read more

absolutely horrible food. worst service ever, we waited 1 hour for our food to come. the waitress was very confused and did not know what he/she was doing. never coming back. read more

When we sat down and got drinks the cups had brown smudges all around them and our server kept apologizing for reaching over our food but kept doing it. And the service was horrible. read more

We had a great breakfast. Food was good and the service was equally as good. Will return.

Everytime I come here for a curbside order it says my order is ready and it will be out shortly and no one even brings it out. I called and they said it would be out shortly and 15 min later I walked in to grab it and it was just sitting there at the desk. If you can't do a curbside pickup order you should take it off your website. read more

*update : we were contacted by Mike the manager, and he apologized and asked if we would give them one more chance. We were very hesitant but he assured us that he had a talk with his staff and things would be different. So we went today 3/9/2020 and had our same waitress as the other night. All I can say is Wow, everything was spectacular. Our waitress Kathleen was very attentive and kind. Our food was hot and the kids got their marshmellows and purple whipped creme. Our bill was taken care of by the manager partly as a appology and partly as a thank you for giving them a second chance. Turns out they were just overwhelmed and they ran out of the marshmellows and whipped creme , they just forgot to mention it due to how busy they were. All in all it was a great experience and we will definitely be returning! read more

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Worst. Service. Ever. Waited two hours for PANCAKES. Went with a group late at night and we were the only group there. This lady took 40 mins to get drinks and another 20 to come back and take our order. After we got our food, she didn't visit us for another 30 mins. After we finished eating she forgot to bring one of the people in my group their food altogether. So horrible. read more

IHOP is the newest addition to what I'd call trucker cuisine in Monroe. Exit 15 is well-known to truckers and travelers who use I-75 to get to Dixie or upstate. The place used to be a Big Boy's and it really needed to go. Both of the Big Boy's in town are gone now, and no one misses them. The new IHOP is on the same side of the street as the Pilot and the Cracker Barrel. The Knight's Inn is going thru some transformation, but the Quality Inn is available for sleep, so if you are planning your trucker vacation, book now! The inside of the IHOP is beautiful-brick and copper and lots of light. The ambience is "Road Trip". Seventies soft rock ( think Stevie Nicks and the Eagles) plays in the background and the artwork is a tasteful advertisement for the chain. We were seated at what was probably the worst table. It's right behind the cash register and if you ever are offered it, refuse. People are being cashed out all the time and the staff has to squeeze by to get to it. Nearby are the booster chairs and that also contributes to the downbeat vibe. Otherwise, the restaurant is great. We arrived at noon and ordered quickly. My sister had a citrus chicken salad which she said was the best one she's ever had. It looked super fresh and they gave her two containers of dressing so she could be generous with it. I decided to try the chicken and waffles. They were hot and tasty. On the table were four choices of syrup: blueberry, strawberry, old-fashioned, and butter pecan. I tried that and it was a good decision. Portions are ample and while I took half of mine home, my sister scarfed all of hers down! The manager is hands on and I saw him wiping down tables and interacting with his staff. In the kitchen, which you can see into from our table, they celebrated a co-worker's birthday with a quick heartfelt song, before going back to work. The staff is well trained and seem to get along, which increases the good vibes of the place. All in all, I'd definitely go back. Just not to that table! read more

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THIS PLACE IS DISGUSTING! I HAVE NO IDEA WHY I EVEN WENT BACK. ISSUESI INCURRED 1. Phone to my order in for a waffle plane everything on the side and I had to repeat it twice 2. I arrive to pick up my waffle and I'm waiting at the counter which is no big deal because I see the waitress with the table of customers. But yet she turns to me and shouts from across the restaurant Kelly I'll be right with you. 3. She comes up grabs my order and says to me it's six dollars and some change fine so I hand her a $20 bill she looks at me strangely and says do you have anything smaller no I say I have $100 bill she says well it's going to be a few minutes because I have to go get change now mind you my food is now sitting out here getting cold I wasn't offered to have a new waffle made while main sat there getting cold I wasn't offered a glass of water just sit there and Safari while I wait I wasn't even offered a simple cup of coffee. This place had an order that was unexplainable I don't know if they need their drain cleaned out or the girls traps cleaned but it was just awful I will never ever return to the store they need to replace the management fire is a midnight shift and start from scratch it is the worst place I have ever visited. I am a general manager for a fast food restaurant in my place ever looked smelled or treated customers the way this place did my whole crew would be looking for new jobs this place is unacceptable and should be shut down cleaned and re-staffed! Nastiest place EVET read more

The food tasted fine but the service was horrible. Our server came to our table three times- to seat us, bring our drinks, and serve our food. She never came to check on us or bring drink refills. We never got the bacon that was supposed to come with one of our meals- we brought it to her attention when she brought our food. She said she would be right back with it, but we didn't see her again for almost forty minutes until we tracked her down for our check. Next time we will try the Woodhaven location, the service is 1000% better. read more

The service was horrible. I ordered two eggs, bacon hash browns and toast. I waited 35 minutes before seeing the server again. I flagged her down and asked her where's my food. She said she doesn't know what the cook is doing. Then she says the cook said she made it and I ate it already. I said didn't you bring me the food? Do you see any dishes on my table? Did you even come check on me in the last 35 minutes? I said forget it I will take me business somewhere else. read more

constantly waiting a long time for carry out. foods good but I stand there waiting forever after my given time.

This is the slowest restaurant I have ever been in. And we got the slowest waitress also. Our 5 to 10 minute wait turned into 30 minutes. While there was 5 tables sitting dirty. People that were sat much later than us got there food and left by the time we got our food. We should of stayed at Cracker Barrel and they had a 45 minute wait. read more

I've been to this restaurant many times, and the food is always delicious. The restaurant is always clean and attractive. However, the quality of service really depends on who ends up waiting on you. Most of the waitresses here are very friendly and attentive, and take pride in their work. But there have been a few who have inspired me to give IHOP 4 stars instead of 5. On one visit I ordered a meal that turned out to be very messy, so I asked the waitress for extra napkins. It took her at least 20 minutes to bring us extra napkins, even though she had passed our table many times and it would have been perfectly easy to drop off some napkins on her way to someone else's table. And my most recent visit, we had a different but equally mediocre waitress. This girl has waited on me before, and I don't appreciate her rude and inattentive demeanor. I don't like it when she's our server. Every time she waits on us, she always forgets to give us silverware when she seats us and I always have to specifically ask for silverware. Also during our last visit, she never checked on us to see how our food was or anything. She walked past our table several times but didn't even stop even once to ask if we needed anything. She never smiles, never says please or thank you, nothing. Aside from a few lousy servers, my experiences with IHOP have been mostly positive. The food is always delicious, the prices are very affordable, and if you get a good waitress, you can have a really enjoyable visit. read more

Giving two stars because the food is pretty good. The pancakes have been good the times I got them. Everything else is hit and miss. The service also is very hit and miss. I've had one good server and then a few really bad ones that forget about you. My biggest complaint is they randomly charged my card twice. I've been trying to get it resolved for awhile now. The manager wasn't in of course when I called. Then it was oh it happened to multiple people we don't know what happened. They were going to update me and of course I haven't heard from them. Lesson learned, if you do go there always pay cash. read more

Friendly staff, especially Arianna. Coffee was great. I tried the chicken and waffles and it was perfect. The bacon was mostly fatty but still could eat it. Very nice place to eat. read more

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IHOP is alway decent for breakfast. I usually have an omelette. However it is good to ask for fresh eggs if you don't want pancake batter mixed into your eggs which I do not. The service is what you would expect for a breakfast place. The coffee is ok. This is a very serviceable place for breakfast. read more

The service is just slow, slow, slow. The last three times we visited, same thing. Today for instance, there were three booths that had customers. Server took order and then we did not see her again for 20 minutes. When the food arrived, we still could not eat because we had no knives or forks or napkins, or jelly, or ketchup. I will say the food was ok. However, there was even a wait to pay the bill. Wow. But when you look at all these reviews, the same common thread is in most of them: Slow service. They have been open about two years now so that should service thing should have been worked out by now. Therefore, they get a one star from me. read more

Slowest. Service. EVER! Had to correct our order as the runner forgot half our food. Then we had to ask for silverware. Ordered an app, which came out without app plates. Saw our waitress maybe 3x in the hour and a half we were here. I usually like IHOP, but the food here was subpar. Then we had to have the bill corrected 3 TIMES! We will not be returning... read more

Worst food ever, I hate spending money on bad food. The pancakes were average and they couldn't even give me fresh strawberries

I stopped here on the way back to home on memorial day. It was late when we started from ohio and i didnt notice the time to have dinner. Any how most of the places would be close by 10 pm. Denny's is one option for having food late night. This was near by Denny's. My wife loves pancake. So decided to have breakfast at night. Place was busy for that time. We ordered the food. It took few minutes than expected. That's the one thing a star less. Coffee was so fresh just brewed. Had pancakes, omlette, french toast and hash browns. Everything tasted really good. What else you need when everything is fresh , tasty when you are hungry. read more

Horrible employees. They lose your order and you have to wait an hour to get your food. They turned off their fryers for cleaning on Sunday late afternoon instead of doing it in the middle of the night so only a partial menu is available. No employee knows how to ring a gift card without making you wait 15 minutes while they figure out how to do it and even after they figure it out they forget how they did it a few days later. read more

Came in got a table for 6 nobody else in the restaurant and ordered food. They had a little kid cleaning tables (age around 5). Took our order after sitting for 30min and then took an hour to make our food. Instead of french fries I ordered onion rings and they gave me 4 little onion rings. Food was not bad but service and time was horrible. I'd HATE to see them when they are busy if it takes them an hour just to serve us. Bad service. read more

3 Try's and an hour and a half i finally got my food.. COLD. After waiting for my food for 30 minutes after the time that my food was supposed to be done. Went back because they gave me the wrong order, went there and tried to blame it on door dash, it was curbside pick up... finally gave me most of my food. Just made it out the door before i seen that we didn't have a whole meal that we had ordered. There again i had to go BACK in for a 3rd time to receive my food. The manager/cook can't seem to write it down or cook it right. She could be trained a few more times. They're very unorganized, and i've never been so with any restaurant. If i could start this review with no stars i would've, i will never be visiting this location ever again. I wouldn't recommend here to my worst enemy. 0/5 starts. MAY I ADD, i ordered at 2:40 and didn't get to TAKE MY FOOD HOME unlit 4:30. Denny's has always been better anyways read more

Oh boy, where to start... I wanted breakfast for lunch yesterday so I decided to try IHOP. I ordered the French Toast combo with sausage, eggs over easy and a side of toast. When it came out it wasn't very hot, the eggs were over well-done and the bacon that I got instead of sausage looked like it was from last week. The waitress was very nice about it and said they would remake that plate. I ate my french toast which was nothing special and when my other plate came out, my eggs were perfect and the sausage was cold. Not warm, cold. There were only a few other tables filled so it wasn't a matter of the kitchen being overwhelmed. read more

Waited about 20 minutes before I had to ask someone how long it would take to get drinks. Then took another 20 minutes for our drinks. And I got the wrong drink. Not to mention servers were vary rude!! And bugs everywhere!!Would not recommend wasting your money here! read more

Went there three times. All 3 times we walked out. Poor service. Crappy service. 3 tables full including us. Waited 20 minutes for a menu. Finally after another 20 minutes the waitress came and asked if someone took our order. I said nooooo. She looked at me and said Well we are swamped. I looked around and just shook my head. My husband said well we don't want to inconvenience you and left. read more

This is a awesome restaurant !!! Wait staff was super friendly, food was great !!!would highly recommend eating there! Blueberry pancakes were great! read more

Waited 20 minutes to be seated when there was at least 10 booths available. I was told this is done so the servers would not get overwhelmed with orders. Here's a thought, hire more servers!!!!! Once finally seated, I waited while two servers walked by me and said nothing. Decided to leave. I was there close to 30 minutes. If you have an hour to spend on breakfast then I highly recommend. read more

Super slow service. We waited 10 minutes to get seated even without anyone in front of us and the restaurant over half empty. It took another 40 minutes to get our food and when we asked the server to check on it she said there's only 3 cooks and 5 servers...it wasn't just us but everyone was waiting. My pancakes were cold. Not a good experience. read more