For me to keep going back is my own stupidity. However, I ended up here once again. There was no wait, probably because everyone in their right mind went to Marie's. Every time I come here there's either a problem with the food or the service. This particular time our waitress dropped off our drinks, took our order then disappeared. FOR GOOD. I had to ask someone else for syrup. I had to get up to ask the manager for a box and a check. I told him we have not seen our waitress since she dropped off our drinks. No compensation was offered. Not to mention all the white shit around his nose but to each his own. Everyone in there is either off in a corner or at the front desk complaining. read more

I normally can deal IHOP for what it is- reliable, decent breakfast food. But when the whole experience is as bad as it is here, I can't get even give it credit for that. We arrived before 10 on a Sunday (I know, this is never a good idea), and were told the wait for 2 was around 20 minutes. 40 very crowded minutes later, we were finally seated at a dirty table (it had been bussed but apparently never wiped down). Our server came by quickly and made really awkward conversation, including saying that she was surprised that no one had cried yet today... umm... ok? She asked immediately if she could take our food orders, because it is just "easier if you already know what you want." Again, awkward. I had the garden omelet with hash browns, my husband had the chicken fried steak. The food was ok but the hash browns and my husband's side of pancakes came out over 15 minutes after the rest of the food. I watched 2 other tables get their food, including hash browns and pancakes, before we got ours. When they came out, the hash browns were very fresh but the pancakes weren't. The butter wouldn't even melt all the way. Our server did keep tabs on us and kept us updated, saying repeatedly that our food was on the way. She apologized and made weird comments about how the kitchen was so crazy and she was trying. We ran out of coffee. My water never got refilled. Just not a fun experience. On the plus side, the bathrooms were clean! read more

When sitting down, we ordered our drinks right way. Then, after waiting a good 30 minutes, we finally got our drinks and proceeded to order our food. Then, again we waited around an hour and a half for low quality food. It's not worth it. The underside of the plates were dirty, and we could here the cooks fight in the kitchen. We will never return to this IHOP. read more

We shuffled in with a party of 19 on a Saturday morning. Our server, Christina, handled us most magnificently, courteously, and efficiently. And with minimal assistance. Food was decent, refills came quickly, and a good time was had by all. read more

I always have fast and friendly service at the LaPlata location. Tonight we decided to place an order to go. The food was ready when promised using the online ordering system. However when we got home we realized a portion of the order was missing. I called and the manager apologized for the errors and offered to provide a complimentary item for my trouble. I really appreciated the effort. When I returned he actually met me at the car! I've been patronizing this location since I moved here 5 years ago and with service like this I will continue!!! read more

Great Breakfast Options! I love that IHOP provides healthy breakfast options. I was very hungry and in the mood to try their country fried steak instead. It came with two eggs, hash browns, and pancakes. I had the eggs scrambled. The eggs, hash browns, and pancakes were great. The country-fried steak was ok but I've had a lot better. The service was great and the restaurant was clean. Other IHOP restaurants that I've dined in provide free WI-Fi. The Wi-Fi here required a password and we didn't ask for it so I don't know if they provide guest access. read more

I usually enjoy a decent breakfast at a local IHOP or Waffle House type diner from time to time while travelling or just a treat when home. The IHOP in La Plata is very odd. There was no one to seat anyone at the cashier desk area up front. In fact there were 2 other couples standing there waiting before I walked in. Since there is a sign requesting "Please wait to be seated" we waited. A waitress came over after about 5 minutes and grabbed a handful of menus and seated us all at the same time to various tables. It was clear that she was responsible for her own set of tables and was eager to return to them, so I wasn't asked if I wanted a beveridge before she split. Again after waiting another 5 or so minutes the waiter in my area came over and did ask for my drink preference. The issue I had he didn't come back with any coffee. I pulled out my phone paged a book and started reading since I didn't have anything else to do. I actually read about 30 pages before the waiter came back with some coffee. I quickly interjected my order to him before he had a chance to leave so I could have peace of mind at least the cook might be faster than my waiter. Well....the cook WAS faster but it was definiately not worth the wait. Everything was bland and tasteless except for my egg yolk. When I got my check I was again stymied by my attempt to leave, As most IHOPs you get your bill and check out and pay the cashier up front. Well, the cash registers are there but no one is there to use them. Another customer told me I had to pay from the table. So I go back to my table trying to get anyones attention without causing a scene. Another waiter ended up taking my check and payment so I could go about my day. I am pretty sure this IHOP sevice and dysfunction is a management issue. If management doesn't care it reflects in the employees which in turn gets dumped on the patrons. Bottom line the Strip Mall on Rosewick Road is a great place to shop but I don't think I'll ever stop at that particular IHOP again. Cheers ***Update: Dec 2017*** Met a nice young lady here for breakfast (my god daughter...very proud of her by the way!) and the service was much better than several years ago. The food was still okay but the servers were a happier bunch. Still not anyplace I'd go out of my way to visit though. read more

The wait was 45 minutes which wasn't the end of the world but if I wait 45 minutes for a table I expect it to be clean! My table had stuff all over it and our waitress was very snotty and rude, anything we asked for was met with a sigh, our food took 1 hour and a half for a table of 2 and they aren't even packed on the inside. Overall I recommend going to the location off of Crain highway as it is much better with customer service read more

I came here for brunch because I was really hungry and my companion really wanted some pancakes, I could've had something else, nonetheless, the breakfast is always good, although they were a bit skimpy on the steak this time and our waitress was a little busy, the place is always packed, so there is no surprise there. I wanted a coffee and although theirs is nothing like the type I like to drink I ordered a vanilla version they have, which was a huge mistake, it was a really really watered down version of sweet coffee with whipped cream (which I forgot to tell the waitress to skip), when the cream melted away you could see the oil in the coffee, I couldn't drink it so I ordered the regular coffee, this time the waitress forgot the regular cream (milk), but that's OK, my omelet was on the table and I just wanted to eat. I tell you why I keep coming back, cause it's the closest we have! And my husband loves their pancakes, they're ok for me. Anyway, I am glad we got the usual three pancakes this time (a few months ago we only got two). Their omelets are way better than what I make at home. And if someone is going to make a steak and eggs for the family, I'm all for it, the last think I want to do is get up in the morning to cook that kind of meal. So that's why IHOP is always crowded, although I have to admit at one time, they were great in every way - except the coffee. Service was better, the food was great and servings were bigger. Still you can tell them exactly what veggies you want in your omelet, which are usually very tasty. I can't believe the owners have not updated their profile on Yelp. read more

Horrible service and getting worse. Go in today with my buddy and theres several open tables but yet a 15 minute wait. So I decide to wait and then a guy tells me I have to wait in my car when theres no one In the waiting area (we were all 6' apart) . Dont waste your time coming here. read more

Me and my family and our Grandmother went to dinner the other night. I will say the server was kind and sweet through the entirety of the visit. Some of us enjoyed our food, some didn't. But the complaint I have was the manager. She was very rude, had an attitude and was in the wrong. I have never had a manager at a restaurant treat us the way she did. They tried to charge us for one of the kids meals even though kids eat free in that time frame. When we nicely mentioned the error on the receipt she tried to argue it with us. We purchased 3 adult meals and 2 kids meals. We specifically asked about the kids meals to verify the meals they ordered would be free before ordering them. We told her this and she tried to say that the one meal was not part of that menu, and that the server misunderstood our question and we still have to pay for it and she has no way of deducting that meal from the receipt. We asked specific questions, there was no way the server misunderstood our question. The server herself did not understand the menu, it was not us that she didn't understand. And for the manager to say we have to pay because someone that wasn't us misunderstood? And to lie and say she can't deduct from the receipt was bs. At that point I was mad. I was still not mean, but I told her we asked these specific questions so that we would not run into any of these issues. And that if she can not deduct from the receipt, that she can rerang up the receipt with out that meal. She said nothing, looked pissed and walked away. Our server brought us back the receipt w that amount taken off. I have no issue paying for my kids. I originally expected to, but when I saw the menu said they eat free and we asked to make sure and they told us yes, then they try to tell us no at time of payment! Well that's just ridiculous. Not to mention that the manager had an attitude through out. Never apologized for the confusion, just 100% defensive telling us thats just how it is. She even told my partner she can sit back at the table and pay there (instead of at the front). When we typically pay up front there and the server even said she could take her payment up front. I def felt mistreated. We all did. And our Grandmother was even shocked at the mistreatment. read more

HORRIBLE HORRIBLE HORRIBLE! Our family went there on 12-26-18. There were 11 adults and 2 very young children in our party. They weren't busy at all!!!!! We placed our order right away. We waited and waited and waited and after 40 minutes the waitress brings out our DRINKS! NO! We should have had drinks in 5 minutes!!! As she walks out with the drinks and doesn't have a clue as to who got what, there are 4 or 5 waitresses following her with our trays of food! We sat there for 40 minutes with little kids and NOTHING TO DRINK! I was supposed to take my medicine 30 minutes before I ate.....so much for that! The food was horrendous! I asked for lemon with my water 3 times and NEVER got it! Hell, she didn't even give us straws to drink with! The food was NOT cooked as ordered and several people had to sit and watch everyone else eat while they waited for their food to be cook right! To top it all off they caught something on fire and the entire restaurant smelled like burning plastic. I kept waiting for the fire sprinklers to turn on. The management knew that we were upset and didn't care at all! We will never go back there again! GO TO MARIES DINER IN LA PLATA! read more

Love this branch! I have only been here once and our waitress Ashley was amazing! I got the seasonal roared marshmallow hot chocolate, steal omelette with buttermilk pancakes. The drink was perfect for the cold weather! Topped with whipped cream, it was Christmas in a mug. The steak omelette has been my favorite for many years and the taste has not changed(it's so good!) Ashley took good care of us even when one of my friends ordered two different pancakes she made sure we got just what we wanted. Everyone there was really friendly, will def be returning again! Excellent customer se read more

IHOP is IHOP no matter where you go. The only thing changes is the customer service and management. This place has the worst customer service and management ever. I been to this place more than a dozen times and the service keeps getting worse. read more

The fact that the food here is terrible is disturbing - the packed waiting area and long waits make it even more disturbing. My husband and I went here on a Sunday afternoon. I ordered the vegetarian omelette "for me" style, meaning it comes with fruit instead of hash browns. The omelette was almost entirely mushrooms with a few token chunks of pepper and onion. The waiter kept telling me that my fruit was "coming up" well after my omelette came. When the fruit finally came, it was all slimy honeydew melon. The waiter told me it was the last of the fruit. My husband ordered a burger with onion rings, and instead got cold fries. He asked for onion rings twice, at which point our waiter disappeared for 20 minutes while we finished up and waited for our check. An all around gross experience, we will never be back. Looks like they don't need our business anyway... read more

Came in to eat with my brother on my day off because it's not often we both have off and he's at my parents house. Diane was our waitress and she got me everything I asked for in a timely manor and was very nice. Always smiling. She had a couple tables that looked like they go there to see her all the time so that told me she must be one of the better waitresses. Very satisfied with my visit and recommend it to all looking for good food served quickly and great wait staff. read more

Always a good meal and good service. Been here many times and always leave happy. My daughters really enjoy the menu and the classic breakfast crepes are my favorite read more

I can't comment on the food because we never ended up eating. It was crowded so we put our name in. 20 minutes for two people. We noticed not one , not two, not three but four 2 tops open but yet no one was being sat. After 15 minutes I asked why the two tops weren't being sat. The answer "were seating the big parties first." The impression that gives me is that we don't care about our smaller parties or their business. Waited 5 more minutes. Still none of the 2 tops were filled. They were is random places , not tables that could be pushed together so they couldn't even be given to larger parties. I approached the manager and told him the situation and what the hostess told us. He gave us a half hearted apology without making eye contact so we just walked out. Never will be returning. read more

The service was very slow today and I observed two other table seated and received their meal before my table.

LOVE this IHOP. Great and friendly down home staff. Very attentive to customers. Very clean restaurant. The food is amazing. Very family oriented environment. A gem in La Plata. read more

I really enjoy coming here. The food is delicious and the service is fantastic. I come here often and usually take my time, treated like a well liked guest everytime while I sip coffee and read or talk to friends. read more

The food here is a tiny bit better than the service, which is not saying much. No idea why it seems to be so packed on wknds ... lack of other options I suppose read more

I went here for brunch after church with my family. We all ordered breakfast that came fairly quickly. At the end of the meal, we noticed that there was a ROACH crawling on the table!!!!!!!! The waitress looked horrified and got the manager who then looked dumbfounded and confused before apologizing. We didn't have to pay for the meal, but the manager had the nerve to offer us some free food to take home!!! What?!!! Why would we want that?!! Don't BOTHER wasting money here!! If they can't keep the place clean?! read more

I usually love coming here, yet on 7/27/14 the experience was horrible! Before I could give Agnes my birthday coupon she informed me they no longer served rooty tooty fresh n fruity. I said really well why is it still listed on the menus? Then she says oh you only wanted pancakes, I thought you wanted the meal. I asked her for warm syrup she brought me a coffee mug filled with cold syrup. The service was extremely slow and she was not customer oriented at all. I completed the survey regarding my experience and to this date have yet to hear back from management. If they don't care anything about their customers experience, they never have to worry about me patronizing the establishment again. read more

Started coming here in 2010. This place has really gone down hill. I was in last week and the booths and restrooms are filthy. The servers walk around having personal conversations, some of which I found inappropriate. We were in the middle of the meal when the check was left on the table. We weren't even asked if we wanted dessert. Worst IHOP ever. They need to clean up the place and train the staff! read more