Early Sunday afternoon visit. Greeted relatively quickly but staff were very distracted by a person trying to pick up an online order which couldn't be located. Very chaotic. Eventually seated and server was very good. Staff delivering food seemed confused about which table to deliver it to. Tried to deliver the same pancakes to several different tables. Took awhile for our food to arrive but it was good. Pay at the table instead of at a register. read more

The portion for 40 dollar take out were unacceptable. The meal was for 4 but only provided 7 pancakes maybe 6 scrambled eggs if that definitely not 8 eggs with a ton of hash browns and some burnt sausage. It was very disappointing to say the least. They did provide food at the Killeen location but that was about it. The computers were down so I had to get cash after I arrived but thinking the food was ok but I had to get more from Bushes to make up the difference. I now know why the lady took off after giving me that trash for 43$. I won't be going there again until they get a new manager. read more

I have a deep cut on my thumb so I thought I'd eat out to avoid having to do dishes. I went to IHOP in Killeen to get some gluten-free pancakes. The waiter, named Jerome, brought my unsweetened ice tea and asked if I was ready to order. Yes. So I started off asking for 3 gluten-free.... He cut me off to tell me they no longer serve gluten-free pancakes. I checked online, and IHOP still advertises gluten-free pancakes. If I eat gluten I get sick. I'm also a good tipper when I get good service. It's not unusual for me to tip 30%, 40%, or even 50% for good service, so Jerome really screwed the pooch on this one. He didn't just miss one good tip, he likely screwed that restaurant out of my repeat business. Most waiters and waitresses are happy when I walk in because of my habitual good tipping practices. Or maybe since gluten-free takes more time, maybe the management told him to say that. I have no way of knowing. Either way, I had to leave. I don't want to get sick. At this point in time I'm not sure if I'll ever go back there. read more

Service was excellent, very friendly and efficient. Our mobile order was filled correctly and quickly. The food was hot and delicious. The staff was very friendly. Great location. In today's world, it's reasonably priced. read more

It's been a years since I have been here. Met with a girlfriend for breakfast before my chiropractor appointment. The wait to get seated took longer than expected. Once I got seated my waitress was friendly, attentive and funny. She was training someone at the same time. My friend was on her way but the waitress made sure I was taken care of. She brought my coffee and water while I look over the menu. They had so many food at reasonable price. They also have happy hour M-F from 3-8pm . It's not the happy hour we're used to too, but rather a cheap meal offer during those hours. Food was delicious and craving satisfied. Will definitely go back and try out their steak omelette. read more

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Rude service. sitting in the parking lot. I called in to see if there was a wait. I said "is there a wait" she said "yes." I said " okay so can i be put on the list or do I need t" and she cut me too and said NO. in a very harsh tone. she said " we don't do that" and that was it the call was ended. i think that is just terrible customer service. didn't get a name but she had an accent or sorts. read more

Couldn't ask for more! The waitress was happy and engaged to make my experience the best possible. And taking my order, she asked questions to make sure that she was going to bring me exactly what I wanted. She visited me while I was eating several times to make sure everything was top shelf read more

It's 9 o'clock at night and I roll into this IHOP and decide to get a burger. And it turned out to be the best burger I've had in s long as I can remember, other than homemade. Best value for my money ! It was prepared beautifully! Looked like the picture! Mind you this is on a Valentines night. So kudos to this IHOP! I can't forget the server actually all of them were polite and smiling! Thank you for an enjoyable dinner ! I literally inhaled it! read more

no love put to the food.... unseasoned and overall distasteful. Dominique was a alright.... attentive, yet not very Informative on menu up charges. when told of the nasty food, she apologized but again that's not her making the food. no manager was brought to the table to even address the issue. 2/5 is being waaayyyyy to generous. Probably won't be back to this one. read more

The wait staff is wonderful, and I have always had a good experience with them. Management on the other hand is a whole other story. There are managers coming to work drunk, other managers talking about their sex life with minors and think its perfectly ok. But the big kicker is that the store manager, R, does nothing about it and tells his staff do NOT EVER call Corporate and only go to him. But he does nothing about it. One of the good managers ended up quitting because another manager put her hands on her daughter and they still did nothing. Food is good and wait staff is good, but management really needs to change. Oh and they will not give you corporates number if you ask. read more

Hit and miss on a Sunday. Recent water spill in walkway had to step over trying not to slip in church clothing and then food under the table and on the seat grossed me out, waitress wiped down table in a rush and left it sopping wet, got yo and left out no time for this nastiness Eating my food in a clean environment is everything especially being dressed well for IHOP read more

I don't know what happened here. Having time to kill between appointments this morning, my husband and I decided to go for breakfast somewhere other than McDonald's for once. We stood inside the entry for several minutes before a hostess with what looked like headphones around her neck came to take our name and party size. We registered for 2 and walked across to the open corner bench seat to wait. Several other groupings came in and followed suit. (I observed behind me two open tables, two open booths, and another booth that just needed to be bussed.) My husband and I watched the hostess walk out to the vestibule to notify and seat a party there before us. More time passes and we noticed several groups getting seated who came in after us, yet we never heard our name called. We never heard ANY names called. Confused and frustrated, we approached the hostess, who asked us if we'd like to sign in. We pointed out we already had with her and indicated our crossed out name with a 2 on the list. She claimed they called our name, and we didn't respond. We weren't even 8 feet away from her from the moment we sat down. We were almost ready to walk out, but she asked if we were okay with a table, and we confirmed yes, for two... as she grabbed 4 menus and place settings. Our server with the space buns in red scrunchies was an entirely different experience; she was great! She greeted us, removed the extra menus and place settings, and took our order quickly. Food was out surprisingly fast, and she ensured we felt comfortable letting her know if anything needed fixing. When we were done, our server was on it again. She offered me a to-go cup for my drink while offering to take care of cashing us out, table-side. She was also observant enough to notice my husband's military ID and gave us a discount on our check. I'll say it again: she was great! And no complaints on our food or drinks. If we hadn't had such an issue being seated, this would have been a 5-star experience. Our server deserves that 5-star rating. But I'm going to split the difference of that 1-star hostess experience and go for the middle. read more

first, I wanna start off by saying I will waiter John W was horrible and so was the manager. So a young lady and I decided to go and have breakfast at about 2:44 AM because she was hungry. We entered IHOP and everything was fine, we were seated immediately because it weren't too many people in there so started off really well. John, the server came to our table and asked if we would like to start off with a drink. I immediately set water because I normally don't drink juice or coffee and I knew what I wanted. The other party I was with said she would like water and lemon as well. He said he would be right back with the waters to take our order when he returned. I was ready to give him my order, but he did not have his notepad. Because he thought we needed more time so he went to retrieve it. As we waited for John to return, we sat to talk for a while, when John return, I placed my order first since I knew what I wanted, specifically stating that I wanted the sirloin tips, eggs and hash brown with my tips, medium, and my two eggs over medium, and hash brown crispy, with hot maple syrup for my pancakes and to make sure it's put in a to go container. The other party ordered her meal, which she had the same that I had and she added grits. Both meals came back incorrectly after waiting 30 minutes for our food. I stated to John that my sirloin tips were extra well and my eggs were hard. And he replied back to me yeah, I see that never offering to have just smiling. At this point I already knew I was done and I wasn't going to cause a scene I asked can I have to go lead to go over my food because even though he brought it out in it's to he put the lid I was given no syrup for my pancakes with no butter on it. The other party, she stated her food was but she wanted her as remade. I just asked for the check so I can pay because I knew he didn't wanna do his job. He was frustrated just by us telling him our food was made wrong. The who was on duty, was standing behind us in a boot with another who she had been talking to very flirtatiously the entire time we were there. Now I really don't care about that part, but she never once offered assistance when we were complaining about the food and the service that John was giving to him. By this time, he took the other parties food back to have it remade and when it came back out, it was the same eggs, same hash brown new sirloin tips that was still well done. So she requested once again to have it remade now I'm getting frustrated because I'm ready to leave so I get up to go to the counter to pay for my food while they're remaking her food once again. As I'm standing there, John approaches me so that I can pay for my ticket. I explain to him that he did not give me all of the things that was supposed to come with my food and my food was still wrong, so unfortunately, I couldn't leave him a tip because he did not. Do a good job. He laughed and said that's fine and walked away. I returned to the table to put the food in a bag because I had to pay for it. I made sure to take it to give to my dog. I explained this to the other party I was with and she said why would you pay for food if you're just going to give it to your dog. I tell her because they're just going to throw it away. At least my dog can enjoy it and the food won't be waste. She don't care about this, she is frustrated because her food is incorrect again. She tells them she don't want it. She'll keep the grits and the pancakes. The manager goes to ring her up for that but get the cop who was on duty and say we were being disorderly, the crazy thing is the cop instead of using the sense God gave him doesn't say whether they're not doing anything he's standing in there like I just wanna and so I'm talking to him telling him that I'm just ready to go home because the service was horrible, he s says yeah, like it happens all the time and said that the lady is the manager and was she pretty much says goes whether it was true or not. so now the other party I am with says she does not want the food at all. Give them back the grits pancakes and a tells us to get out. I step foot in the IHOP clean again as long as she is the manager and John W ID number 0254472 is still there. read more

I was very happily surprised after reading other reviews! iI did not take any time for us to get seated. It only took about 10 minutes for Food to come and our waitress Nayna was amazing, very kind, very courteous, and the check came right away. read more

I always try to ask for the same waitress, she literally amazing. She always makes sure our food gets out fast and that we got everything we ordered Even when my family of 8 decided to dine in! This Location is definitely way faster than the one in Harker Heights 100%. read more

IHOP - I usually go at least once a week to IHOP. Pancakes are always good. Service can be 50-50, Just depends on the waiter/waitress!!! - American Near Me - Killeen, Texas

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We went to eat yesterday and we walked in and was told someone would be right with us 15 minutes later still no one came to seat us they wasn't that busy so after asking if anyone works there one waitress looked at us and smiled and walked away so I made the comment that we were going to go somewhere else still no one came so after 25 minutes we walked out Has to be the worst service or lack of Service I've ever seen we definitely will not go back I would give 0 stars if I could read more

To give them the benefit of the doubt, I've picked up from this location several times with same results, but never again. On pick up to go, Every time they are extremely late, give me the wrong pick up order and/or can't fulfill any of the online pickup order items. Employees here are NOT properly trained, supervised and managed because most of the time they are wondering around talking to each other and don't know their job. Some employees stand behind the food plate line and eat in front of customers. Pickup orders are always late and are a complete disaster missing good items or wrong items. Today, the pickup to go was already more than 30 minutes late and food had not been started when I arrived, printed ticket order still was taped to box, and since they couldn't fulfill the order, I got a refund. I will never return to a IHOP again. This IHOP is absolutely the worse place to eat especially if you're picking up to go don't do it, I can't even imagine what other issues they have when you come in and sit down to eat. The new IHOP brand. read more

Me and the hubby came here around 9 or 10 at night, and I learned very quickly that the workers are funny, and though I love funny, funny does not always make up for the lack of service. And I definitely feel like the service could have been better. Maybe, it was because it was actually a little busy or what not, I just didn't expect for the service to be so "all over the place." The waiter, I believe was also the cook and for a short minute the hostess as well. I really don't know what was going on, it was all a bit confusing but like I said, it was funny too. Our food came out pretty good although I do wish they had refilled our drinks more often. I don't like paying for drinks at a restaurant and it not having been refilled. You know? I. like to get my money's worth, if that makes sense. *They do military discount, I believe it's only 10% but hey, it's something. read more

My niece loves fries and burgers so we came here on a whim. We wanted to check out the IHOb life! It was 2:30pm on a Wednesday so it wasn't crowded. The inside of this restaurant definitely had a face lift since the last time I have been here back in 2013. The bathrooms and restaurant was very clean. My niece ordered the classic burger with the unlimited fries and I ordered the jalapeño kick burger with pancakes instead of fries. You can select the following sides: unlimited fries, fruit, two pancakes. I thought I took a pic of the sides you can choose from, but I failed to. This is just on memory. The steak burger was tasty. The buttering of the brioche bun was a bit oily, but that was my only complaint. Everything was good. Of course the pancakes were delicious. Apparently, the burger with unlimited fries and drink is only for a limited time. Too bad! That was what sold me since I knew my niece would love it. The service was awesome! We had everything we needed and the server would check in on us often. Awesome visit here! read more

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I wouldn't meet here again if they paid me the service is crappy the waitresses are racist and it's just a horrible experience all around

Food was great, my omelet was huge and tasted great! Restaurant was clean, and service was really good, we had Joel as our waiter and he was great! read more

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I ordered a steak omlettw that cost pretty much 23 dollars to have my onions burnt wasn't stuffed at all but mainly hash browns and 4 small strip or steak. First bite into it was all hash brown until I opened it up and boom. read more

IHOP - Breakfast omelette, (steak omelette) - American Near Me - Killeen, Texas

I'm not a real big fan of pancakes, so when my friends want to go to Ihop I tend to just create a meal. On this trip, however, something on the menu actually caught my eye. Of all things, a sandwich! And oh my goodness was it amazing. I still don't like the atmosphere. I guess it's just the way Ihops are generally set up. There is just this aroma that smells unclean. Not that the restaurant was dirty but there was just this stench of dirty mop water or something. Maybe its just in my head. read more

IHOP - My turkey sandwich on rye with hash browns - American Near Me - Killeen, Texas

Gregg is our server. I like hazelnut creamer for my coffee. Yeah, I'm eating a country steak n eggs with hash browns n buttermilk pancakes. Also a bus steak omelette. I tell you the food came out piping hot and was truly delicious. Did I mention Gregg was awest? read more

IHOP - Country steak eggs hash browns buttermilk pancakes big steak omelette fresh fruit - American Near Me - Killeen, Texas

This IHOP has continually provided subpar service, if they provided service at all. 6 pm on a Friday and it's a 15 minute wait to seat 5 people. Never again. Do not recommend. read more

Wow, inflation must have really hit IHOP. I could not believe how small the portions were. My daughter got a cheeseburger with fries. After we left she said, "I could count the number of fries I got on both hands." And these were small fries. She also got a side of macaroni and cheese. It was probably a quarter cup, or two to three bites. Go to Big Bear Diner. They know what a serving looks like. Especially if you're paying $12 plus for a meal. So disappointed in Ihop. read more

They didn't know how to make potato pancakes! It's on the menu for crying out loud! Will not return. Will go to Georgetown from now on.

Great place. We will be back. Efficient service. Really good food. We enjoyed our breakfast. It was busy but we got the table relatively fast. read more

Service is exceptionally slow. If you happen to get in there during a busy time, expect a +45min wait time. It's not even worth it. When I finally got seated, I noticed that the establishment was abhorrently putrid. Is it because of how busy they are? Inexcusable. They barely wipe down the table even. Its menacing when you walk on the tile flooring and your shoes make that sticking noise next to the napkins strewn about. The food was alright- but you can get the same quality or better with greater service from their competitors. I would rather go local. read more

Service was terrible. Not because of waitresses but because of the night manager. I wanna say her name is Maryann with red hair. She is very rude to customers. I watched the way she handled a family after they walked in looking for a table to be sat at. We all stood there for 5-10 mins while she just looked at us. She then came to help the first family. After asking to be sat she proceeded to rude and hostile like to the family saying they weren't gonna be sat. After asking how long she ignored and just looked at them them with attitude again told them they couldn't be sat for a while cause their store wasn't up to par to seat. Would not come back just because of how she treats customers and employees as a manager. read more

I have to say I was very impressed with the positive attitude the manager and waitress had. Coffee freshly made, food was on point. The place very clean. read more

IHOP - Coffee coffee coffee - American Near Me - Killeen, Texas

This is the worst IHOP in central Texas I ordered curbside and after sitting there waiting for my food for 30 minutes , I went in and my food was just sitting there!! I will never go there again! read more

I prefer the Harker Heights location. Every time I have come to the Killeen location I have always gotten poor customer service. Servers always have an attitude it seem as if they're unhappy to be there. The food comes out great, just poor customer service. read more

Went to this location for the first time, everything was amazing. Especially the waitress, fast and friendly even while waiting on a party of 10 that showed up while we were there. Food was delicious, the omelettes are huge! And the prices are pretty cheap. Will definitely be going back! read more

IHOP - American Near Me - Killeen, Texas

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This IHOP is nasty and slow! Ordered a curbside pickup with an 11:00 pick up time. Showed up at 11, they don't answer the phone for curbside. Went inside and it was nasty, asked about the order and they said it's not started yet. Checked again 30 minutes later, still not ready. Finally at 11:45, went on and asked to cancel order, manager came and said that she will get to it when she's not busy to cancel and refund. Didn't care at all I sat there 45 minutes late, sitting outside in a car! This place is horrible. read more

IHOP - Pick up time - American Near Me - Killeen, Texas

Customer service by a few servers was horrible. The waitress gave attitude to a customer by him simply asking for more to drink. The worst part she was sitting at a table on her phone and even rolled her eyes when he corrected her followed by her throwing a tantrum she had to get up to assist him. Then after handing him his drink she said she was leaving. Our food took forever for it being very slow, only 3 other tables full in the place at 6pm read more

Come here if you are any other race beside black and wanted to be treated poorly. We were put in a corner with some other Hispanic families (very sweet people) and basically ignored the whole time, it wasn't busy enough for us (including the other two groups) to get ignored and have to ask for our drinks 5 different times. Absolutely disgusted and never coming back, not to mention the food was so bad. read more

It is amazing how horrible service can be at a restaurant. Very long waits and terrible food

I've been here a few times already and if I had to choose between here or Denny's across the street -- I'd definitely prefer this IHOP more. To be even more specific, I'd pick the IHOP in Harker Heights over this one, but that's another review... This location can be very crowded or have literally no wait time depending on what time of day you arrive. Since it's located not too far from the nightclubs on Elms Rd., try to avoid coming on Thursday to Saturday nights -- it will be extremely crowded and you'll have to wait a very long time to be seated. My last visit was on a Sunday night and we were seated right away. Our server was very attentive and friendly to my mother and I. As far as the quality of our food, it was just mediocre. My mom's meal was overdone and my chicken cobb salad was just okay -- nothing special. What I really love most about IHOP is their crepes. I had the Strawberry & Cream with an extra side of bananas. Now, that I can say was really good. There's still a lot of room for improvement; nonetheless it's a good alternative to the other breakfast-type restaurants in town. read more

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Great service. Brought our food out fast. Alice was amazing! Met our needs, food was great as well. Alice always made sure we had refills on water and coffee. I would highly recommend coming to this ihop. read more

IHOP - Beautiful boyfriend. Turkey avocado bacon wrap and some coffee. Great service! - American Near Me - Killeen, Texas