I highly recommend TTR Data Recovery Services if you have want/need to recover data from your…read morepersonal media. They did a fantastic job helping me recovery vital personal data from a hard drive that mechanically failed 12 years ago! They were respectful, trustworthy, expeditions, effective, and affordable. Here is my experience: I turned to TTR Data Recovery after I had contacted another data recovery service. My contact and customer service representative at TTR was David Olsen. He had replied to my original inquiry regarding trying to recover a mechanically failed personal harddrive. It was a few weeks when I got back to David, after having a terrible time with another data recovery company. David understand, was very respectful and patient. I called David on the phone, and he walked me through the TTR Recovery process, from the point I sent them the drive, through the free inspection, to the file review, and the contract for recovery. I shared with David my bad experience, the fact that my drive had been opened, and the inspection description from the other company. David clarified all the false and negative information I had been given from the other company. David assured me that TTR Data Recovery had a process to polish scored platters, with an increased likelihood of recovering data. Finally, David provided me a price estimate and assured me the cost would not exceed the maximum estimate. I live in southern MD, and was able to conveniently drive to the Fairfax, VA location and drop off my harddrive right at the lab. I filled out the paperwork and returned home. It wasn't long until TTR had inspected my drive. The damage wasn't as extensive as the other company reported. David outlined the repair and recovery process. I accepted the recovery, knowing that the work was "guaranteed" based on my review of the files they could recover. Perhaps a week later, I was contacted by David, and was able to go to the TTR website and download zipped files containing lists of the full and partial files (including directory structure) that could be recovered. I was happy with list of files and paid for the recovery. The price was exactly what David quoted me, so I knew what to expect and was already satisfied with the cost. Taking great customer service one step further, my harddrive was only 20GB, so TTR put the files onto a memory stick for me! I am thankful and appreciative of the service AND experience that David Olsen and TTR Data Recovery Services provided to me. I held onto that harddrive because it had valuable family photos, but we could not afford to pay the $1,000+ cost at that time. Many years later, TTR Data Recovery was able to rebuild the drive, recovery 95% of my files, and did so within a reasonable time and for a competitive price. I hope to not need their services in the future. However, I'm glad to know and recommend them, especially for anyone in the DC Metro area.

I'm so pleases with your service! Photos of my son we thought were lost forever were recovered. I…read morewas heartbroken at the thought of never seeing those photos again. Thank you for your professional, timely and reasonably priced service!

They are very nice and professional. I lost all of my data…read morefrom my phone and you know how frustrating that is but TTR was able to recover it . U guys saved my business and all of my important data . Thank you!!!!

I was very impressed with TTR. All of the staff whom I dealt with were professional and helpful…read morefrom start to finish. I engaged TTR on behalf of a friend of mine who wanted to recover data from his late son's laptop. TTR's staff were very sensitive to this delicate situation. David O. of TTR's staff in particular was very kind and helpful. The data recovery process was actually faster than planned and TTR communicated all of the stages very promptly and clearly. TTR was able to recover all of the lost laptop data successfully and my friend is very very pleased with the overall result.

Phil is amazing. I had data that seemed absolutely…read moreirretrievable and to never be seen again. My honeymoon pictures and an abundance of other videos and photos I had treasured on an external hard-drive that fell off my desk while running. I told Phil it was okay to call it quits and forget about it, but Phil had an idea, and it seemed fueled by his passion for success, he tried and tried again and again until he miraculously recovered EVERY.SINGLE.FILE. Can't recommend enough.

I had an important external hard drive go bad and Phil was able to get it working within 72 hours…read more Would absolutely call upon his services again if I was in a similar situation. Thanks Phil, you're a real one!

On 1-23-2015, I got a mico usb port replaced on my daughter's Samsung Tab 3. I walked in on a…read moresaturday and the gentlemen replaced the port on the spot in about 15 minutes. I had a very difficult time finding anyone in the Winchester VA area who would actually do the soldering job neccessary to replace the port. Most places, including Best Buy, said they could send it out and have it replaced within 30 days. Oddly,I felt like I was undercharged but so be it. The guy actually took the time to show me the damaged pin under his magnifying glass. Thanks for the prompt courteous repair, on a saturday, that I couldn't find anyone else to do. You made my 10 year old daughter very happy.

I dropped my 1 yr old laptop. My husband took in the laptop to WCR on Sat-9/29/2012. He explained…read morewhat happened. Mike, the owner said my hard drive crashed and in order to get the laptop working again he will need to re-write the system and install a new hard drive. Told us it will be ready on Monday, 10/1. I arrived at the store on Monday @ 4:45pm to pick up my laptop. Michael, his associate, was still working on my laptop. He explained to me that "I took it upon myself to give you a 320G hard drive with a faster processor versus putting in a 500G hard drive like you had in there." I asked him why he made that decision without first consulting me. He said he "had to walk to pick up the part, walk back and install it" as if he was doing ME a favor. I was not happy. He said he was still not done with loading the software, etc and if I could come back. I left and came back 30 minutes later and he still wasn't done. He asked if I could come back tomorrow. I was not happy but agreed. When I got home I got to thinking-He needs to put back a 500G hard drive in there. I was assured that my laptop will have the same components. I called the store and told Michael to take out the 320 hard drive and put in my 500g hard drive. He said for me to check back on Tuesday. I called the store Tuesday afternoon and he said I am all done. I picked up the laptop @ 4:15pm on Tuesday and he told me everything is good and it is working. I asked him again if everything on the operating system was back on there just like I left it. He assured me it was. I paid and left. I got my laptop home and noticed that my camera software was gone, and as I was re-loading my virus protection, I got a blue screen. I contacted the store owner the following day to explain to him what was going on and to also express my frustration with the lack of communication from his store to the customer. Mike, the owner began to cut me off in my conversation with me and say "Yeah, there were some issues but I tool care of them for you. I told him they were not taken care of. He charged me $170.00 to re-write my system and to install a new 500G hard drive. At first he was going to install a 320G hard drive in there without my consent. He told me "yeah, I thought there was a 320 in there so I told him to get a 320." I told him that was not what the technician told me so now I'm getting conflicting information and that makes me very uneasy. He begins to yell at me and say "what do you want. we took care of you. what more do you want?" I told him what is he going to do about my bluescreen? He yells at me some more and says "Hey, I didn't drop your laptop! YOU did!" He said he will look at it but it will be an extra cost. This facility is completely unprofessional, rude, inconsistent, irresponsible and a total rip off! My laptop was worse off than when I first bought it and I had to take it to another facility to repair. DO NOT USE WINCHESTER COMPUTER REPAIR! Mike, the owner is a pompous know it all.....don't say I didn't warn you!

Have a family member who sent their external hard drive to have it repaired. 3 weeks and no…read morecommunication what so ever. This is valuable part of his business. How do these people even stay in business with no communication? No, it will cost this much, can't fix it...just lots of limbo and uncertainty.

When I tried to download some minor software for installing dual monitors, my PC stopped working…read moreand I couldn't get to the files I needed. WIthin a few minutes, the screen said my Hard Drive C: was corrupted and there was no way to boot or even look at any drive......DEAD PC. I called Disk Doctors and took the CPU to their facility. Shahid called later that day and advised how he could fix the problem and gave me a quote. I agreed and he called 2 days later to let me know it was ready. He loaned me an external hard drive to download my data and documents to another PC. He even fixed my "dead" PC and returned it as part of the deal. Can't beat this kind of service!

Mr. Smith was quite helpful in diagnosing my computer and hard drive issues, After a brief…read moreconsultation for which he did not charge me, he referred me to a colleague for more extensive repair issues. Although I did not use his services on this occasion, his willingness to assist me without charging me and also as his referral turned out to be spot on, when the need arises in the future, I'd be happy to use Mr. Smith's services.

A few months ago my business network failed and we were unable to restart the network. Comcast our…read moreInternet provider had crashed and after trying everything we knew to do we still couldn't get the network to connect to the Internet or to each other. I am a website designer so I have had lots of opportunity to use Computer Tech services over the years. By far, Dallas Smith - The Tech Doctor is the best. When I called and explained the problem he told me when he would arrive and he was prompt. He quickly evaluated the problem, explained what would be needed and made some other recommendations as well. Dallas had my network and all accompanying PCs back up and running with the Network and that network has remained stable even though Comcast has failed many times since his work in the setup. Dallas recommended to replace the modem and this, too, has worked very well and provides better power for other PCs on the network. I have recommended Dallas Smith - The Tech Doctor to my clients and will continue to use his services should a future need arrive.

Jonathan, I am so sorry I didn't write your review sooner. You are undoubtedly one of the best…read moretech support persons I have ever met. Your knowledge is incredible from computers to printers and even televisions. You are also so patient with non-tech people such as myself. Soon (I know I say this all the time) I will be purchasing a new Mac and you will be by my side or at least on the phone. Thank you for all you do for me. Without you I would be throwing this Macbook out the window. Judi Jones, Annapolis

Knowledgeable, Professional, Courteous. Made the process easy and pleasant…read more Saved what I thought was a lost cause. Not cheap, but worth the price.

Great customer service and very easy to work with. Quick turn around times and responses within…read morehours.

Secure data was awesome to work with. They were flexible with my request and able to recover…read moreeverything! I definitely recommend using them and will if I have any future needs.

Jesse responded right away to my data recovery issue, scheduled the fix and got my data back to me…read morewithin 24 hrs--all for a reasonable flat fee. I would DEFINITELY call ComputerPro again--worth the drive from Alexandria to Winchester!

I'm very happy with the service provided. My Windows desktop was getting very hard to boot because…read moreof a problem with the power button. Jesse not only replaced the button, but noticed that my disk was running slow and was hot, so he replaced it with a solid state drive. He also cleaned all the pet hair from the system, so it came home looking new. The process took nearly 10 days, but only because ordering the power button took a week. Jesse had explained my options and let me decide if I wanted to replace my disk or hope the current one would last another year or more. When I decided to go ahead with the solid state disk, he migrated the old drive's contents to the new drive and returned the old drive with the system so that I bury it properly! ;-) My computer works great now -- all my apps, documents and settings are intact, but it runs faster and is, once again, easy to boot!