Sonora quest is the Greyhound bus station of medicine. Doctor's orders for lab work for my 89 year…read moreold mom. First the sheet witnsomoeaquest labs is printed out in font smaller than the back of your credit card so visually impacted can't possible read it. Next hearing imparedust try to call to make an appointment. The system is set up and designed so you can't talk to a human. Wait all day if you want listening to rap music on hold nope nobody ever gonna answer that line homie. So I'm in the technology industry so only last hope is online registration. I make an appointment for 9 am. We arrive early you have to register yourself in. No manner of log in information will find the registration. Oh you have no appointment. Really? Here is the printout that confirms that I do. Well it's not on my list on the clip board so you don't. Ok so it's like a train ride through india in the lobby. Lady makes a walk in appointment and here we sit. Your time and experience are of negative value to this clown bus of an excuse for a medical facility. If there were alternative options I would use them. But Sonora quest have bought up everything that's not Sonora quest just about so no choices. If you want to see what medicine is like in a 3rd world country you don't have to travel just come here. Locations? It doesn't matter they are all equally as bad no matter what one you choose.

As a favor for the elderly Duet:Partners in Health and Aging neighbor I transport to medical…read moreappointments, I agreed to schedule her lab appointment for her prior to her doctor's appointment. I am fairly adept at navigating online appointments and even better at talking to humans on the phone BUT found it nigh unto impossible to do so (3 days in advance, I might add). In desperation, I resorted to scheduling an appointment for myself (to reserve the time) and leaving a note that the appointment was really for my Duet neighbor. There were many attempts to reach a human by phone, to leave notes online, and to calm my increasingly anxious neighbor. WILL WOODER, supervisor, to the rescue!!! The lab ultimately gave me the Supervisor's number in an attempt to facilitate this appointment. He reassured me that she DID have an appointment, that he would try to be at the lab when we were to make sure all went according to plan, and, when we stepped through the door into the waiting room, WILL WOODER was at the reception desk, smile on his face, making everything all right! He even took the Duet neighbor's information and created an online account for her so I (or one of her daughters) could schedule future appointments with ease. Thanks Sonora Quest Laboratories for the service you perform and WILL WOODER for going several extra miles to help the nicest "little old lady" and her driver. You are our hero!!

Came in for blood work. The whole lobby inside was packed. The staff sounded annoyed to be there…read moreyou could hear them complaining and talking about others medical info, they don't seem to have a front desk person all done on tablets. They do all your check in stuff in the back now no longer checking in in the front. I've been waiting for about 30 minutes as of now and there's a few people here all booked with the same appointments at least 7-8 of us. Just be prepared to wait. Also if you sit in the lobby the ringing from the elevator will aggravate you to no other.

Repeat experience. Tech caused such a big bruise on my arm after the blood draw. They are not…read moretraining them or they simply don't care it seems. The new policy is that there is no person at front desk who used to put in the doctors orders. The tech inside does everything so it can take much longer if one has multiple vials to give.

Jennifer is amazing, so professional and helpful. I know she is not getting paid enough, she needs…read morea raise!!

I have to take a minute to highlight this place for blood work. They are located inside of the…read moreSafeway at 32nd and Camelback. You must book an appointment thru their website- no walkins. They are incredibly prompt (much appreciated since I'm normally fasting and HANGRY when I arrive.) The best thing for me is that these folks know what they are doing. I have tiny veins and they never struggle with the draw. Results are typically done within two days and if you sign up for their portal, you'll get an alert when it's ready. Bonus is there is a Starbucks in the Safeway too so you can go straight to breakfast!!

Very nice group of girls. Got my test and results fast! Highly recommend coming here for a covid…read moretest

Both my husband and I are patients here. From the front counter staff to the doctors and nurses in…read morethe back--these folks are top notch. Highly recommend.

they failed to refrigerate my sample and are blaming labcorp, have offered no even percentage of a…read morerefund, and double down on how they made no mistake. I can't even go get it redone for a month because it was a hormone sample. they screwed up and keep swearing it's not their fault.

Took a while to be seen despite having an appt. Plenty of seating and very nice staff. All went…read morewell! Good location

Following the advice posted by Breanna B. in her review, I came to this office 30 minutes before…read morethey opened because I was a walk-in, and was second in line. By opening time, the line had extended to near the building's entrance. Check-in was quick because of the digital stations, and I was called in for the blood draw within 20 minutes. In all, I was impressed by the efficiency I experienced during the visit. Because I had problems accessing online results (on my end, not theirs), I called and had difficulty reaching a live person, so I drove to the office to see if I could get a printed copy of the results there. No such luck, they just gave me a sheet of paper with a list of telephone numbers that I had already tried. Knowing that the results were forwarded to my doctor, I drove to the doctor's office and was finally able to get a printed copy of my blood test results there. So my own personal experience is, getting the blood draw procedure done was easy, and if I were not having computer problems, perhaps getting the results might have been easy as well; but I do wish they had a system in place where patients who have difficulty accessing portal results can easily get it from the office in person if needed, or maybe receive a copy by plain regular email.

I would follow Ann Lacey wherever she practices, she is the best medical professional I trust. She…read moreis thorough, highly knowledgeable, and genuinely caring, which is exactly what anyone would want when it comes to their health. Her nurse assistant, Oscar, is equally outstanding, responsive, professional, and attentive. I have yet to encounter a single staff member who has not treated me with kindness, friendliness, and respect. Although I live in East Mesa, I willingly make the long drive because this level of care and treatment is truly exceptional and well worth it.

Unfortunately, I had a physical and after that, I fell through the cracks in their process. I…read morecalled after 2 weeks after hearing nothing back and then received a call back after 3 week. I was told that I had a severe heart value issue as well as very high a1c level and that I needed to see a cardiologist right away (they did offer to redo the tests). Fast forward - I sent my results to another Dr who immediately sent it on to a cardiologist who said the heart results were fine, just misread. I redid my blood tests elsewhere and my air level was normal. I did pay for my physical when I left the office the same day but somehow I received an invoice for something after 6 months. In summary, Dr. might be good - wasn't for me. Process isn't good. I obviously did not return.

Kind polite staff. Crappy medical service. I don't think it's the employees fault. It's Quest;…read morethey're awful state wide! Park in the NORTHEAST corner of the property. Thats gonna be in the very back behind the building itself. If you don't, you'll have to hunt on foot for Suite #150 because the floor plan of this office plex is a nightmare.

Horrible customer service. Exam one made a mistake that caused me to be denied insurance coverage…read moreand they refuse to fix it.

I went for blood work on a Saturday at 7:45a. No appointment. I walked in and signed in at a kiosk…read more The waiting room was full of coughing people and crying babies. According to the electronic monitor/display, I was 21st in line. Great. After a 10 min wait, a rep called me up to collected the doctors orders and my insurance card. Minutes later I was rekaxinf in a chair with a needle in my arm. At 8:07a I was sitting in my truck writing this review. I would totally come here again for any labs. They are quick and efficient. The staff were smiling this early in the morning. Who does that???... except me! Lol. Accessible parking and entrance.

Showed up 10 min before a 9am scheduled appt for a 3 year old's blood draw. Was not seen until…read morealmost AN HOUR after 9am. Absolutely unacceptable.

Everyone was very friendly and efficient. I didn't take too long getting my testing done. Also, had…read morea student in training and she is doing amazing and being trained well.

This was the fastest drug screen I've ever done, normally takes other places like 45 minutes or so,…read moreI was literally in and out in 5-10 minutes The only thing that was difficult was find the place but it was upstairs. Would highly recommend if you want to be in and out Not to mention, the customer service was awesome. Very polite.