If I could give 0 stars, I truly would. This has been the worst and most stressful experience I've ever had with any business. I trusted Ideal Image with more than $6,092.56 of my hard-earned money money I spent two full years saving because they promised me "amazing results," "life-changing improvement," and "professional care." Instead, I received misleading information, pressure, and treatments that did not work at all. Laser Hair Removal I completed almost all my sessions. I only had two small sessions left, but the results were almost nonexistent. The hair still grows back nearly the same. Every time I showed them photos proving nothing was improving, they kept telling me to "keep going," instead of acknowledging the problem. Credits Instead of Real Help When I asked about my payments, they said my money was "already used" and that everything was turned into credits in their system. Credits for WHAT? for treatments that had no benefit? for services I never asked for? These credits stay with them, not with me. They trap your money so you can never get it back. Microneedling They convinced me to buy 3 sessions and promised major improvement. After the first session, I had: no peeling no reaction no change no improvement When I asked for a refund, I was told: "Ideal Image does not give refunds." Then they tried to pressure me into switching my money into other services I didn't want. Fake Refunds & Pressure to Pay More They kept pushing me to pay an additional $1,300, promising "you will see results later." I trusted them again and again absolutely nothing improved. The Worst Part: There was no record of my file After I complained and demanded a refund, I contacted HFD, the third-party finance company they use. When I called HFD myself, they confirmed: There is no account affiliated with my name (Sara Majali). This makes it look like I never made any payments at all even though I paid everything in full. This is extremely suspicious, unethical, and feels intentional. "Refunds" That Are NOT Refunds The receipts they gave me list "refunds," but these are NOT real refunds. They are only internal credits inside their own system. I did not receive even $1 back to my bank. Not a single dollar. High Prices, Pressure, and Manipulative Behavior Their prices are extremely high, they push nonstop, and they make you feel obligated to buy things you never wanted. When I asked for my original receipt, they printed a different version to make it seem like nothing wrong happened. No professional or honest business behaves like this. I Will Not Stop Fighting for Every Dollar People work hard for their money. Mine didn't grow on a tree. I will keep fighting until every dollar is returned, and I hope others think twice before trusting this company. Invoices Attached I attached the exact invoices that Ideal Image themselves provided to me, which clearly show: charges "refunds" that are only internal credits no money actually returned I am sharing this experience so others can be aware and protect themselves from going through the same stress and financial loss. read more

See all

Great experience with Natalie. Hope to revisit and have a similar experience in a few months! Thanks Natalie.

I had "baby Botox" here which is just 10 units bc they had a holiday sale. They offered me water, were super nice and professional. I had zero pressure to buy anymore or anything extra. They also followed up with a phone call the next morning. Would definitely recommend! read more

I rate Hannah at Northgate Seattle 0 stars. I just had the most nightmarish result from her doing Voluma. First,she doesn't listen or have an eye for asymmetry. I said,the left cheek needs more volume -is smaller. This is something Donica,a girl who did my Voluma 3-4 months agreed on. Wished I had bought another syringe. Hannah proceeds to inject my right cheek. In a few minutes I said,are you leaving enough for the smaller left cheek? With her big ol' unprofessional chip on her shoulder,she disagreed with me;but switched cheeks. THE MOST CONCERNING ladies out there,is you don't massage Voluma. Maybe real lightly at the end. Hannah was kneading my cheeks like dough. Painfully so. Now,why didn't I stop her? I've had this done too many times to count at different clinics. You don't massage. Leads to excessive bruising,swelling and I found out later at home,can displace the Juvederm and cause lumps. I was distracted because the previous day, through a regional,I bought a special for Juvederm in my lips. This review is about my Voluma,but for reference, Hannah was "scared of losing her license". Do have full lips and don't want to be Lisa Rinna or Kim Zoziack. Their fine,just something i like to do 3 times a yr. It's the IRONY! Ok, you're conservative on lips,but don't have a clue that Voluma is a low to no downtime. Hope your licence is revoked, Hannah. Do something your capable of. have a big gooseegg on right cheek,blood blister on left and severe assemetry. I texted the regional for my money back w pictures. Don't get it back,I'll sue. Feel I will because Houston regional was Soo great,but it's that bad. Ruined my holiday and birthday plans and I'm a slow healer,even w Arnica I might need a bbl to fade it. I went there for a good deal. That's not always wise. Steer clear. read more

Thieves. Once again they wasted a good three and a half hours of my time. The corporate offices are just as bad. It looks like I'm going to have to sue them for $400. So the same manager that blew me off for 2 months was the one that they had call me back today. They literally had me on hold when I called florida, that's where they are located, they called Washington State to get this woman that didn't want to be bothered with me two months ago to call me today. She lies. She tried to say that it was my responsibility to call her back. No it's not. A good customer service rap or manager knows that when you promise a customer something even if you do not have the answer you should check back in with them. I could not believe the lies that came out of her mouth. They continued to come out of her mouth the minute she got on the phone today. I cannot believe that the corporate offices couldn't deal with this they didn't have time and did not want to be bothered getting on the phone with me. They put this ignorant rude person on the phone. I will not lie I was angry and I was quite loud at this point. I also asked her to just directly answer my question I didn't want to hear her excuses or how she thought it should have been me to contact her. She kept doing that she just wanted to blame shift. And because I wouldn't let her do it she got Ruder and Ruder. I also at some point was so upset I told her I had a heart condition and you please stop and just deal with the matter at hand and she would not! She just laughed in my face. I came very close to passing out. I was physically all getting off the phone with her today. Shame on you Ideal Image. read more

I have spent almost 7K and this shit don't work and I was very disappointed with the progress. I'm very active individual watch what I eat and excèsise 3 times a week. My stubborn fat still there no improvement at all. I should gave gone to SonaBella instead. They take good care of their clients. A few of my friends had their procedures done and they look so amazing. I had contacted them and all they can say is "I'm sorry that you encountered bad experience with the process/progress " no reimbursement nor trying to make it right for the clients. I'm not recommended anyone for this Ideal Image procedures. Save your money and join the gym instead or even with 7K hire a personal trainer. read more

Did a consult for a coolsculpt package. One targeted area that had bothered me my whole life. Submandibular, or double chin area. They said I was a good confidante me so bought the package. $3000. Got to appointment and got set up would require application on each side of my chin. First one, beep. It loses connection and they can't/won't reapply. Attempt the other side. Same thing I'm not interested in any other areas or treatments. Just this one very specific thing that's always bothered me. The office escalated it to costumer service who wouldn't listen to me and just kept repeating that I had until February 2024 to get something done. So apparently I'm out 3000$ with no treatment. read more

This review is for the corporate offices, not this branch. When I bought my packages (which aren't cheap), the main benefit that was touted was the flexibility, especially because I explained that I'm about 45 minutes - 1 hour away from three of the locations in my area. Over the last 6 months, I've had my appointments rescheduled on me because they've adjusted their schedule. First, it was closing on Sundays. Next, it was closing earlier (at 6 pm) from 9 pm. Finally, at my last appointment, they said they would no longer be scheduling more than one appointment. I will reiterate, I live 45 minutes to an hour from any office and the only time I have available is on the weekends. Believe me, I took time off of work to go to one appointment during the week. It took me over an hour to get there for a 15-MINUTE APPOINTMENT. Let me get this straight, I paid over $5K based on the premise that you were open 7 days a week from 8 am-9 pm and I was assured the flexibility because I lived so far out. Yes, I take some responsibility for putting my faith in that assurance, but the blatant disregard for clients' time is astonishing, not to mention their staff who also have to deal with schedule changes and the irate clientele. Do better Ideal Image.... read more

I've been coming here for a couple years and scheduling is never easy. Here's my advice. -Don't buy the VIP membership (you won't get in often enough to make it worth it). -Don't buy the laser hair package expecting the same technician (I had around 7). *I know services might be more expensive elsewhere but you get what you pay for and you have more control when you pay treatment by treatment so they can't gouge you all at once.* ^Other businesses don't have you locked into contracts for beauty services like this one. Having all these people locked in and overbooking how many they sign up, squeezes their schedule so tight that you become just another number. They're usually booked months out and very short staffed due to not being able to retain employees. Today's appointment was booked 3 months in advance. When I checked my confirmation text, my appointment had been cancelled...? I immediately tried to call Northgate and their answering machine said to "call back during business hours" BUT it was business hours. I then proceeded to call every location in the area and got the same issue. So then I went to the website and called every number there. Same deal. Tried to use the chat bot... gave me the same message. Commented on Twitter. No one called me back. Finally... after 40 minutes of dialing, I was able to get someone to pick up. They confirmed they did cancel my appointment and gave it to someone else since I didn't click a link before my appointment. Their next availability is an entire month away and they needed me to either sign a contract or put a card on file in order to book again. If this place can't even pick up the phone, why would I leave my credit card in their hands? Why do I have to fill out a contract and prepay so they can cancel me at their discretion and charge me? I don't think so. See I know they can't keep employees... but why do they not want their customers either? If customers don't confirm via your auto text, maybe call them?? Maybe have a voicemail system rather than an answering machine that just makes it seem like your business has been shut down. The issues they are experiencing are corporate decisions while the people themselves are all really pleasant but burn out due to corporate making customers angry. I've probably given too many ideas on how they can improve and I'm not being paid to so I'll stop. Hopefully the ones that make decisions can start to think as hard as their customers do about why this business is failing. read more

I had wonderful experience with Donica and made my BBL /IPL as comfortable as possible. Front desk has offerred my water and very accomodating! will be back for my next session. read more

DO NOT SIGN UP. SCAMMERS AHEAD. My sister and I signed up for their face, neck, and underarms package and paid a down payment of around $400, $250 "lifetime warranty" including hundreds of dollars in monthly payments only to be scammed, ghosted, and led astray. I went to every session regularly, followed every instruction, and was a respectful compliant customer. I expressed my concern of seeing no improvement over the course of SEVEN TREATMENTS to the nurses only to be told that I have "many sessions left" and shouldn't worry as I will "see results soon." Their Granville location shutdown on May 4th, 2023 yet they STILL CHARGED ME a monthly fee of $145.95 on May 6th, 2023. That's not even the worst part. Not only have I been robbed and had zero improvement in my laser hair removal, I now grow thick coarse stubborn hair in areas I have never ever struggled with before. My sister is in the same boat. This is beyond disappointing and is criminal. I have had my money stripped of me and my quality of life and confidence extremely affected by this situation. I have reached out to Ideal Image via phone and was led astray to a dead end third party creditor who does not answer my phone calls. If you value your mental and physical health, and well being, and like to not throw your money in the garbage, don't ever think of signing up with Ideal Image. @Ideal image I want a complete refund for this horrible traumatic experience. read more

I regret entirely for wasting $3800 for laser hair removal. This office is constantly rescheduling or canceling my appointments. I paid for a service WHICH I HAVEN'T RECEIVED DUE TO CONSTANT LACK OF OPENINGS AT YOUR OFFICE! If you can't provide a service for which I paid for. You should at least exchange it for another service or give a refund. HORRIBLE CUSTOMER SERVICE AND BUSINESS. Ladies take the time to read the reviews on Better Business Bureau (BBB). You can see for yourself this company has tons of complaints regarding similar matter like myself. read more

August is terrific! I've seen her for two appointments now, and she makes you feel super comfortable. She's gentle, and explains everything thoroughly. I wish I could see her for all my appointments! Update 12/2/2021 - I have had 3 laser hair treatments at this location so far, and while the actual treatments go smoothly I have had the TOUGHEST time ever getting a hold of someone via phone. Whether it be for scheduling future appointments, requesting assistance in finding OTC 5% Lidocaine cream locally (which is not possible), or obtaining a prescription for Lidocaine. My call is 100% of the time forwarded to the 1-800# where the customer service person then reaches out to the clinic on the back end and I either get assistance, or have to wait for a call back. Obtaining a prescription for Lidocaine has been a nightmare. I called on a Tuesday 11/30, the Nurse Practitioner said the order was in and gave me the pharmacy phone number and email (which by the way is located in Erie, PA) in case of delays to get an ETA. I called the Pharmacy Thursday 12/2 and they didn't even have an order placed, not even in their pending pile. Not to mention the prescription then has to ship from Pennsylvania? I thought a week advance was plenty of time to get numbing cream before my appointment. Boy was I wrong. Highly disastified for how genuinely hard I have had to work to get basic assistance here. Also the phone# listed on google is wrong, I was recently given 206-876-3967 if anyone reads this, good luck. read more

I've received wrinkle relaxing treatments for over 10 years (various products). The administrator injected into a vein near my right temple and caused a nickel sized bruise that's lasted a week. It's been a bother, trying to cover it up. This vein is visible by my husband. Avoiding it should have been a no brainer. Compared to other places, the administrators at Ideal Image seem less experienced resulting in 2 for 2 underwhelming treatments. read more

When I say I hate that I have to give this place 1 star just to warn people what a scam this whole company is, I HATE IT! This place is the biggest mistake I've ever done and I've done a lot of them! Their marketing, and sale is all a scam!!!! Aside from that they burned me and took 0 accountability for it. Thanks ideal image for my permanent burn scars!! DO NOT I REPEAT DO NOT go to ideal image!!! The image I attached happened more than once , the second time I demanded a refund and they refused to refund me unless I go in for them to evaluate me! IN WHOSE RIGHT RIGHT MIND?! Why would I ever trust them a 3rd time to put their hands on me ever??? So no refund just burns from this company HORRIBLE customer service had to go through 3-5 people to get acknowledged to then be told NOPE NO REFUND UNLESS WE SEE YOU SORRY! Don't do it ladies!!!!! read more

Ideal Image Northgate - Laser Hair Removal Near Me - Seattle, Washington

While I was irritated that I had to go to the Northgate location to get an appointment and thus drive almost an hour away from where I live (closer to the Tukwila location) I nonetheless had a positive first experience yesterday when I received my first of two syringes of Juvederm from Katie. This was my 1st time receiving fillers. She was knowledgeable and thorough, explaining everything she was doing as we went along. She focused on improving the symmetry of my lips during this first appointment, so I didn't achieve the ultimate fullness I was hoping for, but I am going back in a few weeks for my 2nd appt and hopefully that will give me the results I want. Despite the distance I am choosing to go back to the same location just so I can see Katie again. read more

Ideal Image Northgate - Before with no filler (left) and one hour after receiving a single syringe of Juvederm (right). Swelling and bruising had not yet set in. - Laser Hair Removal Near Me - Seattle, Washington

They enrolled me into a certain amount of sessions for hair removal with so many lies. Her name was Sussane and she promised me the moon and stars. Then, I started my treatment, I was cancelled my appt three times because of different reasons.That, in case you don't know, makes your process going further and the expiration date for your contract won't change, no matter how far you go because of their cancellations. My contract is about to expire and they cancelled LAST MINUTE. I called customer service the next morning and they said "the last two sessions are a gift, not a responsibility from the company". I am paying for ever session. It is a big SCAM, a very big one. The service is terrible and once you sign, they stop caring. read more

I have been a customer of ideal image for over 2 years in this location is by far the best in customer service. Most of my experiences been with JJ and she is the most talented nurse practitioner out there. Leslie in sales also is such a joy to work with she keeps me up-to-date on all promos and ensures my money is never wasted. During my time in ideal image I've had botox, juvederm, kybella, ultherapy and laser hair removal. 4 loans taken out and paid for using HCS (now Alli) and never paid any interest! Be up front about your needs your budgets and what your looking for out of a med spa like ideal image and all employees will make sure you will have a good experience. Keep in mind these procedures are not cheap so you need to be prepared to put in the time in money to get the results you desire. Consistency is key and so is listening to the instructions the providers give to you. So always be sure to be diligent in your routine following all procedures. read more

Ideal Image Northgate - Botox, kybella, ultherapy, and juvederm (several sessions over 2 years) - Laser Hair Removal Near Me - Seattle, Washington

I went to try this for the laser hair removal I don't like it because the lights! I was in a car accident 3 years ago An the lights scared me! I explained to them an so on that I couldn't handle the lights went to the office An explained too! They told me that I still need to pay 2,000 for the procedure no I don't! Why do I ? This place is a rip off! I told her this is unacceptable! She then told me wait for email or contacts to call me an I having been getting phone call after phone call off why I'm not paying my Bill. I finally received an email from them an I emailed them back to explain no response. I keep getting letters saying I owe 2,000 for the service that I didn't couldn't do. I am going to report this company if you don't call me soon! I have tried calling you guys of the 800! Number An keeps telling me your busy! I left my phone number to call back an nothing. Yes, take this bull off my credit report or I will report it some how some way! It's considered fraud!!! I'm feeling not happy. read more

Front desk lady was rude and said I had to wear a mask. Cdc doesn't reccomend it, fauci talked about how it was fake, mr Dr office doesn't even make me. Plus, When I called this morning multiple times to cancel, no one picked up. Then I showed to and was treated poorly after fighting traffic. I canceled all future appts. Don't recommend this business. read more

Negative stars. Service is hot dog shit. Canceled appointment... but didn't notify me. I drove from Arlington to Northgate after the original 2! Appointments were canceled. This company sucks ass with a straw. read more

Scumbags and cheaters. To save you a trip, I had a consultation done, and they wanted 3,500 for 6 sessions for a whole face. That's nearly $600 per session. You can literally go to a dermatologist and it will be cheaper. Before shelling out that much money, I asked for a test patch to make sure my skin won't react in a weird way. And they said "You'll just have to trust us that we'll do a good job." Oh hell no, I left and never came back. Their logic was that they are the best in the business, or whatever garbage they're pulling out of thin air. They won't even give a price estimate until you show up to see them. Ridiculous. Save yourself a car ride. read more

Maybe they changed management or providers but i was sat 22 mins late this morning for a 9:30am appointment on a Saturday. If you're running late that early in the day, it's a problem. And no apologies. Then I get undressed in the room, show her my bikini area and we're in the wrong room with the wrong equipment. Had to put back on my pants and switch rooms. Takes 30 seconds to finish up and I was out of there. Not sure if she did a good job since I was already upset and just left. I showed her areas where it was missed last time but other than that, she didn't go out of her way to look for other hairs (she had a better view of my bikini area and had a bright light- so I could only show her hairs I did see). You pay thousands of dollars for laser and get back mediocre service...so maybe go to a different location- like Tukwila! read more

My review is based on my experience with laser hair removal as an African American female and an interaction I had on Instagram, with someone who manages the Ideal Image Instagram page. I've had several laser hair removal treatments and saw no results. Due to MY lack of research, I later found out that laser hair removal DOES NOT WORK on dark skin with dark hair, light skin with blonde hair, and red hair. I've heard every excuse about why it may not have worked for me by people who support laser hair removal. I am fully aware that it does work if you have brown or black hair with light skin which is why I gave this place 3 stars and have heard about positive results. I wanted to post a picture of the reply I received on a comment I made on an Instagram advertisement for this company. I find it a bit strange that this company chooses to advertise with a blonde female then comment to me that it works only on dark hair. I completely understand that the female picture may not be a natural blonde but.... it is still misleading to the consumer that it would work on them. *** I have not had any treatment here*** I've spent hundreds and hundreds of dollars trying to have hair removed and didn't even have the result of it coming in thinner. read more

Ideal Image Northgate - Laser Hair Removal Near Me - Seattle, Washington

See all

This is the worst company ever with the worst customer service - they are literally thieves. I canceled the contract about 2h after signing because I read many bad reviews and warning about their scamming. NEVER SIGN FOR ANY SERVICE WITH THEM!! They suck in everything. I will not give up on my $1000 REFUND. So terrifying and I regret wasting my time talking to one of their sale rep (K) and customer service (D). They don't listen and so stubborn and don't understand that I don't want any service from them. I don't want to deal with such company. You are the WORST!! read more

So, after a consultation and several follow up emails with an overly eager sales rep I decided to pay the upfront cost for lip fillers. I initially was supposed to go to the north gate location, but at the last minute was sent to Tacoma. So I drove all the way there from port angeles only to be told that they would not due the filler due to a surprise contraindication on their part. Ooos. I've had fillers previously and no issues. But they didn't wanna hear it. Why did they not do my Health screening BEFORE I paid?? Oh yeah, because then they could not have charged me for a service I did not receive. The lady was rude as all get out and literally said " someone in the refund department will contact you" as she pushed me out the door. I immediately followed up with the customer service number and email the sales rep gave me when I complained to her. I initially spoke to another lady who said they had put In the refund request and I'd hear back in 48 to 72 hours. She gave me her info to call or email if I had any questions. This was over a week ago. She refused to answer my calls or respond to my emails. I even messaged another guy who was supposed to be a customer service manager or something?? He's ghosting me too. The sales rep told me to quit hitting her up cause she can't do anything for me. So I've contacted the BBB and signed a release with them so they can hopefully get me my refund. I let the customer service lady know this via email and still no response. I will do anything for someone to please just refund my money. I will go delete all my bad press and replace it with 5 stars, or what the eff ever you want. I'm just so over this battle. It's so frustrating and depressing to me. read more

I was excited to finally get coolsculpting done and was told I had a lifetime guarantee. I paid $4,000 for six treatments for my lower abdomen and I figured it would be all worth it and was much cheaper than a tummy tuck. 6 treatments had passed and I did the follow up consultation to look at the before and after pictures which turned out to be WORSE than when I originally came in. They said there was no refunds and there was nothing else they would do. No exceptions or apology. I was very disappointed in the customer service and wish I had known this before. Please dont do what I did and waste so much money, time, patience, and hopes on this place. It's a scam and they only care about money. Go anywhere else but this shaddy place! read more

Predatory business practice. My laser hair removal package (full leg, brazilian, underarms) was a 16 month contract to get all your sessions in ($5000). I bought a lifetime warranty for an additional $250. These offices (since it's a franchise) have sold so many packages that they do not have space to make an appointment for you. Appointment availibility was usually months out. This means that you have to perfectly align with the contract's schedule to get all your sessions in. One of my reschedules from a leg injury was even 16 weeks out. The contract estimates that you get a 6-8 week interval before your next session, contradicting every nurse's recommendation of 10 weeks after my first two sessions. Since they were closed for a while during covid 2020, I had repeatedly checked their website to see if their open. I repeatedly called Ideal Image to schedule an appointment and only managed to get a hold of someone in November 2020. Then the soonest appointment I could get was 6 weeks out. There was a nurse shortage till the last month or two so basically I was shit out of luck for several months at a time. My first nurse at this location was very attentive and acknowledged that appointment times were not long enough for some of the laser hair removal procedures. We didn't necessarily have to rush but it was a tight squeeze, and I don't know how anyone not petite and/or needs more time to breathe etc would finish this kind of treatment in one session. She was the first and only nurse to offer me ice packs. Every other nurse never did and didn't even offer to ice the treated areas as we went until I suggested. The latest nurse isn't as detailed, doesn't even press down on the treated area as she goes, keeps zapping after I've said stop / need a break, and is not familiar with breathing techniques. She just keeps going because you're just another product they're trying to get out of the door. You really only get half of your sessions in if you're lasering large areas (legs) because of their purposefully shit availability. This franchise fleeces you by selling packages that aren't really that cheap (up to 2x the amount you can get elsewhere) and is trying to sell so many packages that they literally have no time to put you in their appointments. My time ran out, I was surprised with a bill, and I had corporate lie to my face that they've only been closed for 2 weeks last year. No one is held accountable for the fact that you the customer cannot get your sessions done in the allotted time because you can't even make an appointment. Now I'm stuck here trying to get my remaining leg treatments in with the warranty. Honestly, I wish I went to a private practice. read more

Paid over $1500 up front for a treatment and had to schedule in two different locations because of availability. Ready to get this done and heading out the door only to get a call that the person providing called in sick. Mind you this is the first day of nice weather so suspicious. Told it would another 4-5 weeks before I could get in! I asked for a refund and told that they have submitted a case for review and will let me know in 3-4 days! Wait ...if I was to cancel hours before my treatment I would lose my money and they do it and they have to review. I want my money back, now. read more

If I could give this business a 1/2 star, I would. I have had a HORRIBLE experience with Ideal Image and I've never even stepped foot in one. Last October 1st (2020) I called in to sign up for laser hair removal. I spent 1 hour and 19 minutes on the phone with a rep/salesman, who sold me $4,097.00 worth of laser hair sessions. I put down $1,000 that day and financed the remaining $3,097.00 "in house" with Ideal Image, directly. I set up auto payments for $182.21 I couldn't have been more excited to finally treat myself! This was something I had wanted to do for years and finally felt like splurging. I specifically requested the Northgate location and repeatedly mentioned Mondays are my only day off. The sales rep assured me I'd be added to a "VIP scheduling list" over and over, and they would call to book my sessions, ASAP. I didn't hear from anyone that day as promised, (I was anxious to schedule and begin sessions, finishing up by summer), so the next morning I took it upon myself to call Northgate directly to schedule all 6 sessions. A very nice young lady answered the phone and explained to me that Northgate doesn't offer laser hair removal services on Mondays. She told me I could get in at the Tacoma location (which is a little over an hour from my home with no traffic) I told her that wasn't an option, and unfortunately I would need to cancel my agreement. This was around 24 hours after signing the contract. She transferred me to a woman's voicemail where I left a detailed message, (which has still to this day, never been returned) I called several more times, each time given the run around. No direct numbers, no call backs and no returned emails. *I disputed the $1,000 charge with my bank. In November my first payment came out ($182.21) even though I hadn't had a single treatment, had never stepped foot into an Ideal Image and no one had bothered to respond to me or call me back. So I called again, and sent another email. These were also not returned. *I disputed this charge with my bank. December, I was charged $182.21 again. *I disputed this charge with my bank. *Still no call back, no reply. Finally on January 5, 2021 I was able to get the name N___L____, I sent her an email and forwarded my original email from October 2nd. Two days later, January 7, 2021 I FINALLY got my first reply from Ideal Image *3 months and 6 days after signing a contract* N____ explained that the fine print in the contract I signed (which was dozens of pages long, all electronic) explained I will not receive a dime back that they've already collected (down payment of $1,000 + 3 payments of $182.21) She then told me I can use that money towards other services if I wanted to. NO, I DONT WANT OTHER SERVICES!! I wanted laser hair removal. She told me the second I signed that contract I was on the hook for the money, wether services begin or not. I immediately responded via email, and called. I left her a lengthy, detailed, voicemail which has never been returned. And I have gotten ZERO response to my email. I have disputed every automatic withdrawal through my bank, as well as the down payment. Having to do this each month is exhausting, frustrating and infuriating!! Most recently, I received an email letting me know that their last attempt at an automatic withdrawn did not go through, and they wanted me to update my account. So I called. This time I was told "there is NO WAY TO REACH N____ DIRECTLY, SHE IS BASED OUT OF FLORIDA, SORRY." So, I went to their Facebook page and left two comments explaining MY experience and warning other consumers to proceed with caution when financing anything through them..... both comments were removed almost immediately. I am disappointed and upset. I was lied to, bottom line. It's not like I had buyers remorse or changed my mind....what I was promised, wasn't actually possible. I deserve a FULL REFUND and TERMINATION OF MY CONTRACT AT NO COST TO ME WHATSOEVER. Use extreme caution when signing a contract with Ideal Image. If you need a specific day and/or location- call directly and check with them FIRST!! Then decide if signing your life away to a company that has literally no customer service is worth it to you. I found another place two days later that was open Mondays and able to schedule me out for 6 sessions, 6 weeks apart. AND not only was this other place a little less expensive , I even added another area of my body to the list~and I'll even be done just in time for summer. PROCEED WITH CAUTION! read more

I get laser hair removal and the main girl I go to is Suki! She's fantastic and amazingly fast!

I had an amazing experience with Katy & May for my Botox and Filler appointment. They both were extremely patient and knowledgeable on what/where I wanted to get treated. They didn't rush the appointment as a lot of injectors do from my experience. There are also alot of perks if you sign up for the yearly membership!!! read more

My mom went through two sessions of coolsculpting months apart for $7000. It was money badly spent she lost 0 inches, pounds, or whatever metric you want to use. Between the first and second treatments, she lost no weight but was told that the second one would have more results. When she went to her second appointment the technician told her she should have done liposuction because that was more effective and that had worked for her mom. Then at her post-procedure checkup, she was asked if she wanted to go through more treatments, which given that they knew and could see the procedure didn't work is just ridiculous. They said that she had lost inches but had gained weight so she couldn't tell, so maybe doing more of the procedure would magically be effective. On reflection, we feel mislead and that a lot of money and time was wasted on something useless. Honestly if one of their own technicians felt a different procedure would have been more effective I feel strongly that they knew my mom was a bad candidate for coolsculpting and they should have said that rather then take a substantial amount of money for something that was 100% ineffective. read more

It honestly makes a lot of sense why this location has such a low rating. Why would you reschedule my appointment without my knowledge or consent and rebook my original appointment for someone else. Very shitty customer service indeed! read more

I have spent over $9,000 for 6 treatments + 3 touchups on my full legs, full bikini extended, underarms, upper lip and chin. I still have a significant amount of hair growth and have been reaching out to management for several months about extending my treatment and I have yet to hear back from a manager. Every time I call the manager is either on vacation or out of the office. I am promised a return call but it never happens. Not only this but during the course of my treatment, I would show up to my appointments and they would claim to not have me on the schedule and would have zero explanation for it. This happened to me on three different occasions. Extremely disappointed customer :( read more

Service was great, I have no complaints there. My complaint is with how expensive the service is, to not have results. I paid a few thousand for my area, did all 8 with still 70-80% regrowth. Even the tech on my 8th session mentioned how I still had a lot of hair & she would dictate that in my chart so that I would be given a complementary session. Nope, not happening. They won't do that. So I paid for two more sessions(what was I thinking) after my package ended. I still have the same amount of hair after 10SESSIONS! Don't waste your money, go somewhere else! I am so bummed and wish I read more reviews on this place before I spent so much money! read more

Stop saying you'll follow up with the people who are calling you out. I never did hear from you people. That fortiva bill you stuck me with will eventually fall off my credit because I'm not going to pay it. You can eat it. read more

The sales people make the services sound great, but are not truthful. They conned me into purchasing the lifetime guarantee when i first bought my package. Just finished my last treatment, and was not satisfied with the results. They said I need additional treatments. I found out I still get to pay for ongoing services, even with the "lifetime guarantee" I paid for. They now offer a second "lifetime guarantee" I could buy for one free service a year...how about you sell your original package to actually do what it's supposed to? What's with all the extras I pay for when I already spent thousands on the first round. I am quite disappointed and their customer service department is no help. Guess I get to resort to reviews to warn others. read more

The people who work at this clinic are great. But the lack of availability here is kind of a joke. Why are you even accepting new clients? I bought my cool sculpting package in mid September. They asked if I had anything coming up that I'd want the results for and I said January. That's a good 4 months away and the woman was like "Cool sculpting can take up 6-12 weeks for results, so if we get you in ASAP, you'll be good to go". We did all my measurements and decided that I would need 8 treatments for X amount of money. I'm like "okay great, let's do this". Cross the T's, dot the I's. After the contract is signed, they tell me that their first available time slot isn't until December. So no, I won't see the results in time. I was annoyed, but I already signed the contract, so what other options did I have? They told me to wait a week and call the Mill Creek clinic to see if they had any sooner availability. Mill Creek is about an hour out of the way, but they were able to get me within a week of calling. I drive all the way up there and the clinician tells me that my chart from Northgate is "unclear", so she wants to measure me again. She tells me that they did it wrong at Northgate and I actually need a few more sessions for X amount more money. Naaaaaaahhhhhhh. It already costs an arm and a leg, I'm not paying more because your two clinicians aren't on the same page. I did 6 treatments in my first session, which took about 4 hours. We didn't have time to do the last 2, so they told me to just schedule another session. The last 2 sessions should only take about an hour, so I called the Northgate clinic thinking they'd have something, because its not as long a session and I don't want to have to drive all the way up to Mil Creek again. But nope, still nothing until late December. So unfortunately, I'll be driving back up to Mill Creek. This whole process has been expensive, frustrating and time consuming. I don't recommend the Northgate clinic for cool sculpting unless you're prepared to wait until 2020. read more

UPDATE: I then continued on to get my entire legs done, and again couldn't be happier. Yes it does hurt like HELL even with numbing cream but it's worth it, and by the time you leave you're fine. They were extra patient with me in my first 2 sessions as they took longer than planned due to my low pain tolerance. They then automatically made my appointments as longer to accommodate. I read others had issues scheduling and with the staff being rude, but I haven't had those issues. Scheduling can be challenging but that's why I book out in advance and don't adjust it. But I have never found the staff to be rude. The staff has actually changed a lot since I first started going years ago and some weren't quite as warm and inviting but I didn't find them to be rude, and since that one instance I've had a great experience with the new staff. (I'll admit I've got fair skin and dark hair that takes EXTREMELY well to laser hair removal to the point of at 4 appointments in I have basically nothing to remove.) This clinic has awesome and friendly staff, they're always inviting and friendly! I've had my underarms done and it's been truly one of the BEST decisions! I used to have a 5 o'clock shadow in my underarm area and now I don't! So amazing! Couldn't be happier! read more