Such sweet and friendly staff. Facility is in a great plaza with lots of shops and restaurants. I do my underarm area and it is a LIFESAVER. Such a game-changer for no longer worrying about waxing. Definitely check in for specials! Pricing is much more affordable. They usually have different specials running all year long read more

If I could give the LaserAway University Village location zero stars, I would. They have a consistent pattern of running 30-60+ minutes behind schedule, with no advance notice to clients. They overbook and under staff -- you're then left waiting while they work through their backlog. My most recent visit was particularly disappointing. It is my wedding week, and I had a facial scheduled -- an appointment I had confirmed over multiple phone calls in advance, with the details clearly noted in my file. Upon arrival, I was informed that they did not have a technician on staff qualified to perform the service. No prior notice was given, despite the multiple confirmation calls. I have multiple friend who purchased hair removal packages at the same time, and all five of us have had the exact same experience. None of us will be buying touch up packages here. Given the cost of these services, I'd strongly encourage prospective clients to consider a local business instead of this chain -- one that will communicate proactively and respect your time. I would not recommend this location. read more

BEWARE OF LASERAWAY. Sadly, just like the reviews said: I booked a $1600 package, scheduled a session, and they cancelled my appointment less than 48 hours ahead of time. I even asked my point of contact about this exact issue and she assured me this wouldn't happen, but it did! As a busy mom with a young toddler, this is extremely disappointing given that I needed to arrange childcare for my appointment. I requested a refund on my package and wasn't even able to speak to a manager about the situation; they said they'd send an email to someone but there was no guarantee. So disappointing! Update: They still have not replied to me at all for weeks, or since they left a response on this review. Basically they took my money and vanished. read more

LaserAway - Tattoo Removal Near Me - Seattle, Washington

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Filthy!!!! (All 5 tattoo laser appts), unorganized operation, chaotic employees that are consistently late, horribly ineffective treatments (using too low of a laser strength based on my discussion with my dermatologist- VERY minimal change for 5 treatments on tiny black tattoo). Super yucky scam chain of places read more

LaserAway - Tattoo Removal Near Me - Seattle, Washington

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staff was beyond RUDE. Walked in for my appointment with my sister and immediately the front desk staff were making faces at us like if we' Weren't good enough or something read more

Save yourself the money and the headache and find another, more professional and trustworthy salon! After the contracts are signed, you might prepare for a significant change in your experience. You might be left waiting in a patient room during your first treatment for over an hour, clearly forgotten despite arriving on time for your appointment and despite attempts to find an employee and let them know, with no acknowledgment or repair. You might try to schedule your next appointment before you leave the salon (very important to maintain a consistent schedule to get results!), and find that there is no one at the front desk, and no employees to be found at all. And then when you call back later to book, you might be told that you should have tried to book before leaving because now it will be difficult to find a time. No one mentioned this when you scheduled your first appointment, but they are actually short staffed and it looks like they might be for months. You might manage to make one of their limited appointments work, still just within the right treatment window, only to receive a text from the salon the day before that appointment, cancelling with no notice, with instructions to call the salon. And when you do call back, you might be informed again about ongoing staffing issues and limited appointment availability unless you can drive to another location in another city. You might then expect to call their customer support line, and continue to do so for weeks. Despite promises that everything has been recorded in your file and that a representative will be in touch within 24-72 hours, you receive no call. And when you call back yourself, there is no record of your complaint but they can promise someone will reach out in another 24-72 hours. Or you could avoid this nightmare and get your laser done somewhere (literally anywhere) else! read more

Beware!!!!! I had an appointment for thermage that got canceled last minute. I cannot reschedule due to my busy travel calendar (something I specified to the agent when I initially booked my treatment) and I've asked for a refund. I tried to call their 1-800 number and also their agents. They don't pick up the phone and when they do they tell you that you need to wait for 48-72 hours for someone to call you. That's unacceptable and extremely unprofessional. No one even gave me a reason for the cancellation. So now, instead of receiving my treatment, I am stressing over getting back my refund. This is not how I wanted to start my week. Horrible way to do business! read more

I met with 3 very nice professionals today. I did the cool sculpting. Nurse Nahjae explained the procedure beforehand and made me feel very comfortable. Blake (at the front desk) is always cheerful and helps with appointments and other jobs. Lina does appointments etc., is pleasant to work with, and brought me coffee. read more

You'd think you would receive great service for the price you pay. They have cancelled so many appointments...at this point money should be refunded. A $3K package with 3 completed appointments and 3 cancelled. Highly disappointed with this company read more

I have had nothing but issues with this company. I was receiving laser before I moved to Seattle so when I moved I obviously wanted to continue my experience. They pushed packages at me, I settled for one and had my first service. After my first service they have cancelled every single one of my sessions the night before resulting in me having to call and reschedule further weeks out. This latest time has been 3 months out because they are all booked on my limited days I can come. Now when I have an issue and need to reschedule no one will answer the phone. I've really grown to hate this place. read more

Imposible to schedule. I've tried scheduling via the app and directly calling them to make appointments on now 3 different occasions only to be told the day of my appointment that they don't have any appointments on file. I'm beyond frustrated considering I have had to find a babysitter and drive an hour to get to their clinic. Their app and AI agents you get on the phone are completely useless but apparently making an appointment through one of their actual humans doesn't work either. I bought a $3000 package I can't use because I can't schedule an appointment. Please for the love of god save yourself the hassle read more

I had my lido cream on for a bit over an hour and when it was time for my micro needling it felt sooo painful my face was pulsating and tears ran down my cheeks. If I was exaggerating God would strike me now. I would ideally like the treatment within 30 mins of lido. The nurse was also flipping through something and checked her phone while doing my treatment which added to the pain and anxiety. Lemme find out she was reading the manual on how to do it while doing it. knowing it was my first potenza it would be nice to talk me through it at each step. Not a fun experience. It's been 2 days and my skin is still peeling and dry. No results yet, honestly my skin was not even this bad prior to treatment but I'll give it some more days and will be updating! read more

They canceled my appointment 3x in a row with no explanation for it. When you call and email seeking assistance for a refund they only send you an automatic response. Very disappointing and definitely not worth the money. read more

I've been a loyal LaserAway customer since they opened in Seattle, but today's experience was extremely disappointing and unacceptable. Not a 100% sure about the estheticians name I think Rosie* - During my laser facial, I politely asked the esthetician to wear a mask--as I've work travel coming up and, since I can't wear one during treatment, I expected the provider to take basic precautions. Instead of respecting the request, she questioned me in a rude and dismissive way, saying things like, "Is there a reason why?" and "What will you do if I don't have one?" I was told by LaserAway previously that providers are required to wear masks during facials, but she brushed that off with, "That was during COVID, not anymore." She did eventually wear the mask, but returned visibly annoyed. She didn't ask about laser intensity, didn't offer a fan, and when I requested one, she literally tossed it at me while I was already wearing protective goggles. The treatment felt rushed, impersonal, and took less than five minutes--when it typically takes closer to 15. Her cold demeanor made the entire experience uncomfortable and stressful. This kind of behavior is completely unprofessional and goes against the quality and client care LaserAway claims to stand for. I left feeling disrespected and honestly quite shaken. I hope this is addressed seriously, because no one should be treated this way--especially at a facility like this. read more

I've been coming here for tattoo removal because I bought a package and I still have lots of uses left. Since then, they have cancelled my tattoo removal the night before 5 times. Tonight was the 5th time. Their tattoo removal machine is not a Pico laser, it's off brand. So it breaks down all the time and takes twice as long to remove your tattoos as the Pico laser does. I didn't know this before I bought the package. The saleswoman never told me they use an off brand machine. When the very aggressive sales lady sold me the package she never told me what laser they used. They always cancel around 7pm for a next day appointment at 10 am. No exceptions. I've never experienced this at any other location where I got many other tattoos removed before. I normally go to reputable plastic surgeons offices. They have never offered me any refunds, compensation, or complementary services for doing this to me. Sometimes I've canceled work for these appointments, so I ended up losing a full days of pay. Their tattoo machine breaks down regularly, in both the Kirkland and Seattle location. And they have very very very high staff turnover. It's never the same tech or nurse. They don't know anything about your treatment and it's a new person meeting you and your case each time. There is zero consistency. Same with Botox. They offer 8$ a unit Botox, and financing. But it's never ever the same nurse. Each time I get completely different results and units per area. There is zero consistency. Same with filler. They are also not allowed to inject more than HALF the areas other plastic surgeons offices are allowed to. And the aggressive saleswoman never told that. They don't do Botox on many areas, and they don't do filler on many areas a normal place would. read more

They have been 30-60 minutes late to 5 appointments in a row now.... And if I tell them it's upsetting the front desk comes off very condescending. read more

This "company" SUCKS! I have tried calling, emailing any way possible to get answers but nothing. It's stupid how they promote themselves as the best experience and professionals but I agree with the rest of the comments, I also had to wait for long periods of times every time.I started service with them last year and I went to a couple of appointments but laser is about TREATMENTS and you can't just stop treatment or go whenever you wanna go and they would always cancel my appointments or reschedule them to cancel them later on again. I was not seeing results OBVIOUSLY and stopped going but guess what? Somehow I owe thousands of dollars that I already paid and now my credit is fucked up. GO SOMEWHERE ELSE FOR LASER AND INFORM YOURSELF BETTER BEFORE PURCHASING THEIR "packages" through text. read more

It's been 7 weeks after 9 treatments and 80% of my dark hair is regrowing. They'd booked me from the beginning at 5 weeks and it seemed I was getting to only 20% left, I didn't buy more sessions, but the person suggested I could wait and see what I may need touched up. Im glad I didn't buy more...this has been a waste. read more

I detest this place. All sales no service. I'm only on my third treatment and once again there rag azz machine is in-op. This time I rescheduled to the less convenient location only to have that appointment cancelled due to an unforeseen event. Seems unforeseen events are par for the course. Wish I could get a refund and go to the Removery. read more

I would give this place zero stars. They have cancelled four appointments in a row, and every time you try to reschedule, they can't get you in for weeks, even though I scheduled my appointment way in advance. Everything was planned and scheduled. They refuse to answer their phones. I have spoken to several operators, who have indicated they have been experiencing issues with the people at the Seattle location. Recently, my appointment was cancelled, and the area didn't even notify me or provide a reason. I tried to get in touch with them, but they wouldn't pick up the phone, according to the customer care representative. Customer care on three separate occasions put in a request for the location to call me directly, and never once did they actually call. Sad excuse for a business. read more

Appointments are never on time or canceled last minute. Customer service could not even offer me an apology.

Do not go here as they are difficult when you have a problem!! My daughter had a laser hair procedure done and $2000 later, nothing had changed. After months of reassurance that everything would work, it didn't. After 4 months of trying to come to a resolution- they told me to go the Better Business Bureau. I feel the girls that work there know their company is shady and have their hands tied. It's a wild goose chase between the local place and "upper management". It's insane!! I am trying to spread the word of their fradulent ways. BEWARE!! read more

I went to Laser Away for full lower half laser hair removal. I had 8 or 9 sessions I can't recall, and paid over $3k. half my technicians were great and half were rushing, didn't "mark" my legs fully with the chalk and did the full laser removal in 25 mins (the thorough ones took 50 mins and were zapping much more) My biggest issue is that only about 60% of my hair is gone... so that's nice I guess but doesnt reduce how often I have to shave at all. I finished up two months ago and it really seems to be coming back in rapidly. My first two sessions were way too light, which I gave feedback on so finally they dialed it up but I do feel like I wasted a quarter of my sessions with a very light laser. When I mentioned my dissatisfaction with the % of hair gone I was told no problem, I can book more sessions for 55% off. read more

Love Laser Away! I've had 2 amazing treatments done and I love the results I see or actually I should say I don't see. I don't see wrinkles that were there before! I'd totally recommend Laser Away to anyone who's looking to get pampered and the results are beautiful skin. read more

Thank you Blake and Jasmine at the Seattle location. I had my elderly mom come with me and Blake was so welcoming and offered her an extra blanket and chair while I got my laser facial. Jasmine was a complete joy and expert while doing my laser facial. Very caring honest staff. Love you all read more

This place is the biggest SCAM of a company EVER. Hate is not a strong enough word. DO NOT GO HERE Not only will you get zero to extremely minimal results after paying thousands and thousands of dollars, but you also will need to hand over money to them FOREVER because their scam (which was told to me by MULTIPLE disgruntled employees/nurses there) is that the laser nurses are ORDERED to use an insanely LOW laser frequency treatment level because they don't WANT you to get great results because they need you to keep coming back every other month way after your package is used up. When you're signing your contract, they promise you the sun, moon, and stars in incredible results, and tell you how much of a "perfect, ideal candidate" you are. Then after you sign away THOUSANDS AND THOUSAND OF DOLLARS TO THESE FRAUDS, and you get little to no results after over a dozen treatments, they tell you, "oh well everyone is different and most people need follow up treatment..." They outright LIE. Their nurses told me they are forced by Corporate to use very weak and low strength with the laser on people because they don't WANT you to have great results, because it's less money for them in not just one or two follow up visits, but pretty much forever. Their own STAFF constantly vents about how Corporate treats their employees like garbage, and does not want clients getting results within their package time. The EXTREMELY HIGH turnover rate there (literally multiple new employees at EVERY visit, and the old ones are gone to greener pastures). I've never been to a business in which the employees openly discuss with clients just how big of a SCAM their place of work (Laser Away) is. They have told me when my package runs out, to go to a dermatologist who does CORRECT AND APPROPRIATE laser hair removal where you actually get results, and not scammed on some super old, ancient, purposely weak AF laser technology so almighty corporate greed can suck patients dry of time and money on weak laser treatments. I've also asked for Corporate to call me at LEAST a half dozen times because of endless issues I've had there, from barely any results, to them completely screwing up my appointments. Do they call? NOPE!! But they sure stole my money, and continue to do so. To top it off, they scammed me into paying WILD INTEREST on the loan by checking the box that was the MINIMUM PAYMENT EACH MONTH, so now I owe over a thousand dollars to them, primarily in interest, when EVERYTHING I have ever done through them was promised to be the maximum payment each month so I won't have to pay any interest, and it would be paid off at 0% interest in a year. THAT is what I agreed to; however, someone screwed up on their little iPad where the contract is, and put the MINIMUM payment with MAXIMUM INTEREST. The majority of their positive online reviews are FAKE AND PAID FOR by a China/India bot farm company. Nobody who actually goes here EVER says how great it is. I mean, just start reading the 5 star reviews. It's SO OBVIOUS they are fake, computer generated/paid for reviews that Laser Away's giant greed machine paid for. The Corporate Greed and HORRIFYING "Customer Service" here is truly unbelievable. Go ANYWHERE FOR LASER TREATMENT BUT LASER AWAY AT ANY LOCATION. This chain is the MLM scheme of Laser places with manipulative sales tactics to steal your money, and the moment you have an issue, they just ghost you. Ghosting is what they do best. They just ignore you because they already have your hard earned money, and don't give a damn about doing the right thing, OR standing by their lies they told you to GET you to sign up in the beginning. The ONLY positive experience in any of this is Elizabeth, who at least does her best, and is kind and professional, despite having to work for a company that gives zero f's about their clients who pay thousands, OR their employees. She's at least tried to get Corporate to call me back, yet they never do. She serves a raise for all of the complaints I know she must have to deal with on a daily basis. read more

Believe it or not, laser hair removal can be quick painless and easy, as long as you have the right person doing the job. I'm letting you in on a little secret, Taylor at the U District LaserAway IS the right person. She is a no nonsense type who knows what she's doing. Taylor has the quick and gentle touch that left me anxiety free and got out of there in no time. I'm sort of disappointed that I didn't have her do my earlier appointments. (I hope she teaches the other technicians her methods) Additionally, I have been going to Laser Away since 2014, but I recently moved to Seattle from San Diego and had to continue my treatments without interruption, and this location is the ONLY location that has treated me with a kindness I have not received at their San Diego locations in La Jolla, and in Hillcrest. For example, I never knew they had an app which includes giveaways! I've been missing out for years! Also, the San Diego LaserAway locations never shared the before care and aftercare instructions like this location does. I have received an extensive education regarding sun block usage, and best practices to avoid sun exposure to protect my skin (Thank you Taylor). As a woman of color it was greatly appreciated as I want to maintain my melanin. Since Taylor taught me how to properly care for my skin post treatment, I have seen a great improvement. Here's a tip for those who may not know this, but you get discounts on maintenance after your full treatments! Something I was not informed about from the San Diego locations. I could have saved hundreds of dollars and possibly more. Shout out to Missy for keeping me informed and saving me future money. Thanks for making my experience actually enjoyable. I look forward to my appointments now. read more

Mandy was amazing ! She helped me with face and neck hair remover! You are professional everything went smooth and didn't get hurt at all !

I love this location! Always friendly and on time. As a single parent, they're also very accommodating when my daughter comes in with me :)

Professional, Clean, Comfortable! I've had Botox for 10+ years, and this is the first place that did a medical evaluation, and mapped out injections prior to injection. I felt very comfortable as everything was explained step by step. With injections cleanliness is very important and you can tell LaserAway takes it very seriously! read more

LaserAway - Map out of injections after a serious of face movements to trigger muscle movements. - Tattoo Removal Near Me - Seattle, Washington

So far the best LaserAway staff and location I've ever been to! The front desk associates are super professional and on top of it and the nurses have been great at answering all my questions. read more

LaserAway - Tattoo Removal Near Me - Seattle, Washington

This was the worst experience I've had in over a decade. Customer service was very poor. The front desk staff left the numbing cream on my face for over an hour and then ultimately told me that they nurse had not organized her time well enough and that it might be even more time before my facial. I asked for a refund and was declined. They canceled my laser hair removal appointment same day without an offer for compensation. They apologized via text but then said nothing could be done without talking to a sales representative and I subsequently waited on hold for over 30 minutes and then the call was disconnected. Overall a very poor experience, disorganized clinic. read more

It was overall a good experience but I wished that they would have better directions and parking. Also no one never told me that I would be seeing someone that I never met before because the other gal was out in medical leave . I understand things happen but I feel that they should have given me a heads up just because I've had bad experiences with Botox and it think it's important that the injector knows what she is doing Especially when your spending a lot of money you want a good experience. LB read more

I'm getting my armpits and bikini areas treated. I have less to no hair growth. I've had 5 treatments for armpits and 2 for bikini area. If you're on the fence, do it. Treatments are quick and painless. I wish I'd done it sooner. I would do more, but my hair is blond on my legs. read more

Bait and switch. I purchased 50 units of Xeomin with the intention of spreading out the treatments between two sessions. I made that clear to the receptionist and told the lady treating me that I usually get 20-30 units at a time. Well, she disappears after marking up my face and comes back and places a syringe on a plate behind me. First of all, she doesn't show me what I purchased, but then begins administering injections all over. At the end she tells me she used almost the whole damn thing and left me like 5 units; of course now forcing me to buy more when I come back. I was like, wtf?! It's unfortunate too, because they come off as very friendly, but now knowing they practice this kind of sneakiness, I can't see myself going there again, nor recommending their business to any of my friends or family. I rated two stars for the friendly demeanor, but come on...don't decide what to do with my money. Furthermore; don't text me and tell me I can't go in to your business and make a package purchase, because I did just that and had an appointment the day of. read more

If you're thinking about getting any service that they offer, don't hesitate to visit LaserAway - especially not this location. That's it. That's the review. I started my treatment at another location in a different state, and I was initially afraid to go here as it was the first? (One of the first?) LaserAways in the Seattle area. I'm so happy I got over that and decided to continue my treatment here because the front desk ladies and the nurses are simply amazing!! Big big shoutout to the ladies that work the front desk because they always reminded me to make my next appointment (otherwise it would have probably taken me years to finish it). And huge shoutout to Simran who completed my laser treatments at this location. It's not always fun to get zap zapped, but she made the experience pleasant and is simply a blast to chat with. She also made sure that my skin was reacting well with the laser and worked around my nose piercing (tip: ask for tape to cover it!) read more

I showed up crazy early, because I was nervous (see: spent the whole night previous reading success and horror stories about laser hair removal). Not only was the staff friendly, but they were able to get me in early! The removal took like 2 seconds, my nurse was friendly and a wonderful distraction. My pain tolerance is pretty high, but she offered me a squeeze ball just in case I needed it while she worked on some pinchy areas and I loved that gesture. They get 10/10 alone for having friends playing in the background but overall I felt at ease, I feel no discomfort, and I was in and out in two seconds. read more

DO NOT try and use this company. this is the time share of laser treatments!! they force you to sit through a "consultation" - which is NOT a consultation and they don't care about what you want or what your answers are-- it is simply a way to lock you into buying a WAY OVERPRICED service that includes things you don't even want. If you kindly refuse and try to move on with your life you will then begin to get numerous texts and calls every single day from individuals who don't even know other people are doing it too! save your time - save your personal contact info - and SAVE YOUR MONEY. I wanted a small area lasered. Got 3 esimtates for $70. Took one and that was that. You are not getting out of laseraway without giving them $3,000 and treatments over half your body that you don't want. i haven't experienced anything this bad since the 90's. really don't do it read more

Definitely LOVE getting laser hair removal!! I absolutely love my results so far and the process is so fast and easy. They have great package deals and even have payment plans available through a third party that allows you to make monthly payments with no interest. The prices are much more manageable this way. I love Laseraway, but the employees do chat a lot up front in front of customers, which often includes talking about other employees and what not. I tend to just tune this out as it's kinda uncomfortable to listen to. This would be the only downside I could think of. Another than that, they're great! read more

I always have the best experience here! The nurses are top tier & the girls working the front always have the best energy. It's a treat to come for my laser hair removal appointments & my results are amazing. If you were thinking about getting laser hair removal this is your sign! It is a life changer. I also love that they have a membership program/point system. I used the points I acquired from my laser hair purchase towards Botox and I love it. Next time I'm going to try some of their facials. I can't get enough of this place, it's a one stop shop for all things beauty! read more