I wanted to love LaserAway so much, but honestly the experience has been really disappointing. They advertised a referral program where both the person referring and the person referred get $100. I brought three people and gave the staff all their information three different times during my appointments. Every time, they told me they would "fix it," but nothing was ever added to my account -- not even to my friends' accounts. The last time I called about it, the guy literally hung up on me. And now, months later, my friend called for a service and they told her she doesn't even have the $100 credit. It's not about the money -- it's about the principle. If you promise something, follow through with it. read more

They are always 30-60 minutes late on appointments. The front desk is sassy and there scheduling system is completely unprofessional. They dont take accountability in being late, nor their errors. I got clear and brilliant having melasma and it made it way worse. They didn't take accountability and told me I should have known from a dermatologist before. I saw a dermatologist before and they didn't know it was melasma, I had my consultation with a physician and neither identified it as melasma. When it made it worse, they said I should have known... while the consultation pointed to that area of the skin and no one knew. read more

LaserAway - Clear and Brilliant made my melasma worse. They did not take accountability. - Tattoo Removal Near Me - Kirkland, Washington

I would not recommend this business based both on my own experience and honest reviews found online on platforms such as Reddit. Before giving them a cent, please do your research and due diligence before getting scammed and mistreated by this business and its staff. Would not recommend a nurse named Katie and the front desk folks are always passive aggressive and rude...Justin is one of them. Most treatments are done very sloppily here at LaserAway. I've gotten the same treatment done at another clinic and it took drastically longer, i.e. nurses spent more time on areas that needed longer. LaserAway does not care about your wellbeing and the staff doesn't listen. They are all trying to upsell you and get commission out of every encounter. Also they would advertise one thing but once you have purchased a package, they tell you they cannot honor what was said. All the while sounding extremely aggressive and rude. I have the means and resources to make it even but I am too tired to even reason with these micro aggression driven people read more

My appointments have been canceled several times due to lack of a technician. Then when I finally got in, the tech ran 35 minutes late for my appointment, which meant that I had to leave mid-appointment for my next obligation. When I was leaving, I tried to schedule the next appointment and the receptionist couldn't find availability so I left after 10 minutes of waiting. Really waffling between a 1 star and 2 star. If they would call me back to schedule, then perhaps they would get a 2 star. read more

The most comfortable laser hair removal I've had! The CRYO with LASER is game changer and makes process so much more comfortable! Even the most sensitive areas! Clean, professional, timely, thorough with highest quality equipment and technicians! Staff is kind and location clean with FREE garage parking attached! HIGHLY RECOMMEND LASER HAIR REMOVAL! Thank you, read more

LaserAway - Tattoo Removal Near Me - Kirkland, Washington

I had an awesome experience at LazerAway! Harmonie was amazing--she clearly explained which treatments would work best for my skin and made sure I was well-prepped before the procedure. Based on her recommendation...I went with the Potenza + Rejuran combo, and the results have been incredible. My skin looks smoother, healthier, and more radiant. This was my first experience here and I'm looking forward to results after the recommended 3-4. Highly recommend this location and team if you're looking for personalized, professional skincare treatments! read more

NEVER GO HERE. They burned me so badly right before my wedding. This lady has no idea what she's doing, I went to medical professionals who think she should have her license removed. Now I'm scarred from this woman and am seeing professionals to help me treat my scarring. read more

The service is ok if you don't know better. I hardly ever leave review unless the service is super awesome or worst ever. This is the worst ever review. Last year, I bought a package of 2 Thermage services and used my 1st apt. last year. I wasn't sure what to expect but after the service, I asked around including a different nurse who did the hydra facial and I was told that the Thermage service I received was performed incorrectly. First, they said Thermage wasn't painful so no numbing was provided. Which was BS. It hurt like H. and I am tough when it comes to pain. My GF got the same service and she applied numbing on herself and said it was still painful. Secondly, the nurse didn't explain to me the entire session of what she was doing. Turned out she lower the frequency to 0.5 and I could have upto 4.0. I got no result what soever from the level way too low. She didn't do the vector lift toward the end of the session. I then told the front desk and I was told that the manager was on vacation and I would hear back in 2 weeks. 3 weeks went by I didn't hear anything so I called back and told that the manager is not back from vacation. This year, I had the 2nd Thermage with a different nurse. The service was completely different. I had numbing cream so that I can handle the decent level of frenquency of 2.5. The new nurse did the vector lift for my cheeks and jaw lines. I told this nurse that I did complain but got no answer. She told me that Laseraway does that to all of their complains. They told everyone who had a complain that the manager was/is on vacation. In the matter of fact, someone out in the lobby a few minutes ago got the same answer. I then told the assistant manager (Gloria) who was trying to up-sale me additional services, that if she could help replace that 1st Thermage service I would consider continue going to this company. She told me she would raise my concern to upper management. It had been 3 or 4 months with many text messages to her, I got one respond said she still hasn't heard back from them. Unfortunately I have one more service at LaswerAway. I bought this before I had problem so I am going to finish this and goodbye LaswerAway forever. Andrea R. read more

I have gone here for multiple laser services and found the process very easy and straight forward! There are always deals running so you can find a package that works well for you! read more

Thank you LaserAway Kirkland for my amazing services. So happy with my awesome scheduler Niusha Amirkhas! She goes above and beyond to help me get my time on the books for my facials and is so prompt to respond to me and so very friendly and knowledgeable! I am very happy with my services and recommend highly! Love Jenn read more

I love the staff and nurses at LaserAway; they are always kind and friendly. The nurses are amazing and do a great job! My only recommendation is to improve the appointment scheduling, as I sometimes have to wait a bit for my appointment to begin. read more

Clean and modern facility and front desk staff are friendly and welcoming but that's where it ends. The vibe here isn't great, they are constantly trying to up sell you on more treatments and packages and their laser love membership. You might be able to get a deal if you need the service but I was sold treatments that a dermatologist later told me I didn't need. And while they tell you they will refund you if you're not happy, they will find every way to reduce that refund down to nothing. The packages/points/membership model allows them to hide the true cost you can be refunded and the front desk staff give conflicting information with the sales "bestie" I was assigned. They are focused on the bottom line as opposed to the client so if you proceed, do so with caution. I've tried laser hair removal here as well as Clear & Brilliant and both have been fine. Each time has been with a different technician which makes me wonder if they have a high turnover rate as more experienced technicians/nurses move on to higher quality spas. Scheduling is all by phone or by texting with your sales "bestie" - I asked if they were working on an online scheduling system but they said that's not planned - which makes sense now, since if you were able to schedule online they would miss an opportunity to tell you about their latest "specials" and "deals." I hope to finish out the treatments I purchased without too much retaliation after writing this review, but I recommend avoiding working with this company. While the location is beautiful, Skinspirit is opening in the same complex and they don't have the same pushy-sales vibe, and my experience with their technicians/nurses has been far superior in terms of expertise and professionalism. read more

Update: I've finished my laser hair removal package and unfortunately it feels like it was a waste of time and money. The staff, while very friendly is not consistent with their work. Laser away has a policy where all employees are trained the same, and so you get a different person each time you visit. This is both uncomfortable due to the nature of some laser hair removal, and it's bad for business as some employees took their time and others rushed my appointments. Now I've completed my package and my hair growth is basically the same as where I started. Very disappointing. Especially because I don't even know which nurse did her job well and which didn't. Each appointment was a different person. Because of this I'll be going elsewhere read more

Today was my first time at the Kirkland LaserAway location, this is a new location so it was really nice inside. All of the equipment is brand new and there are even TVs inside the laser rooms. I've gotten laser treatment before at LaserAway in the Bay Area, and this one in Kirkland was so much better. Everything was super clean and the rooms were new so everything was updated. The nurse who gave me my treatment was Emily, she was SO AWESOME. I cannot recommend Emily enough. She was super professional, you could tell that she cared a lot about her job, and she made me feel very safe. I would definitely recommend Emily and this LaserAway location. read more

"my future self will thank me"!!! is what i told myself when i finally plunked my dollars down and signed up to get de --fuzzed. Everyone was so accommodating and fun, I never felt pressured or rushed and even after I had signed up I was in a panic as had lost my car keys the morning of my first appointment! They were all calm and not annoyed and simply made me a later appointment. and i found my keys phew. I felt completely taken care of and all my questions were answered before i even had a chance to think of them! am thrilled to be on this journey with the amazing folks at Laser Away. Thanks for not giving up on me :-) read more

This LaserAway location is absolutely fantastic! The front desk staff and nurses are all super friendly. Procedures are quick and painless, and it's super easy to book with them. read more

I am pleasantly surprised by the treatment I received at Laseraway. The nurses were able to see me the same day I called to schedule my appointment. The team was not only friendly but also very professional. For instance, Gabby answered all my questions thoroughly and clearly explained how the program works, including the financial aspects. I am looking forward to my next appointment this coming Wednesday. Thank you so much! read more

I'm a customer that has been with Laseraway from my 20s. Yesterday I booked an appointment for C&B treatment in the morning today. Kirkland called me when I was getting ready that they weren't not able to give me the treatment because of an emergency. Instead they asked me if I would like to get in at 1:50pm today. I appreciated them calling me ahead of time and said yes.  Later in the afternoon I was on my way to Kirkland (about 40mins of a 24m drive), Rihanna called me and we figured out it was supposed to be 1:15 not 1:50pm. Then girl who called me in the morning was in a hurry and didn't even verify the time with me. She then went ahead and cancelled on me. I asked to check my package details and she said there were only 2 C&B left. I was shocked! Because I literally just purchased a Thermage (around $1500) with Rihanna last time! I couldn't believe my ears and asked to be transferred to customer service. She said "I am the CUSTOMER SERVICE!" When I stated the number wasn't right, Rihanna said "That is all I can see in your profile!" Then she started blasting the visits I had from 6y ago. I knew it was impossible to talk to her when she questioned "What help do you want to get from the customer service?!" Rihanna is just impossible to talk with. BTW that was after a nice conversation when I purchased a thermage from her last time.  So I called the call center and the representative confirmed I had 5 serious of C&B and 1 thermage left. That was a relief. They are really unprofessional employees working there. If Rihanna treated me like this, there were definitely more victims than you know. I just want to say everyone who wants to go to this Laseraway in Kirkland that they may pretend to be nice at first, but they will reveal the true rude nature. They don't respect you even if you spend lots of money there. Don't go there if you don't want to end up like me. read more

I completed my first session for Tattoo Removal. The experience was great. Pricing is competitive. While tattoo removal may not be for the faint of heart, the staff made it very tolerable. The office is clean. The process was relatively quick. And there was plenty of moral support - they're really accommodating and cognizant of pain tolerance. read more

I recently visited Laser Away for treatment of my mild-moderate acne, but unfortunately had a less than satisfactory experience. To give context I used to get laser genesis or a signature facial from Skin Laundry that utilizes the ND:yag laser - but there aren't any locations in WA state so I looked at Laser Away's offerings. I thought the instant glow facial was a great option for me since it uses nd:yag, I told the sales lady that I had this same facial at skin laundry so I was immediately upsold to buy a package of 6 before I even had a consultation with their nurse. That same hour I had a zoom call with their nurse, and they didn't have any issue with me proceeding with instant glow. So, I go into their office, and their technician tells me the instant glow facial is only used to build collagen, and she didn't want to go over any active breakouts. She could not tell me what level of the skin layer the laser actually targets, because it's definitely not an ablative laser, but believed it's only for collagen building and nothing else. I was left alone for about 15 minutes and that's when I realized the technicians that use the machines aren't even nurses, they take photos and do some zoom call with an actual nurse while you're left alone in the room. I got turned away twice now for the state of my skin, so I asked for a refund, and I got back $880 after buying a package that was initially marked as $1899 but had a discount so it was brought down to $1329. This means they charged me $449 for the use of exactly 1 facial that didn't even cover 100% of my face. Additionally, I wasn't given the refund emails until I called again the next day. Like the other 1 star comment here, Laser Away will upsell you on packages without actual consideration of your skin, they don't have nurses onsite, and their whole business model is to push packages onto people and pressure buy. I would've happily swapped my instant glow for something , anything at all that could help with acne. Their IPL treatment is advertised to treat active acne, and their technician was not knowledgeable. She told me that it's only good for dark spots or some redness, and it won't treat cystic acne once it's already on the skin - super contradictory to what the website states, and their solution was for me to wait until my skin calms down on its own before coming back to try to utilize any of the facials I bought. read more

I got my laser treatment and was very nervous about the pain, because I've had it done in the past and it was pretty painful experience on some parts. Hailey was so nice and was very honest with me that it was going to feel spicy on some parts, haha she made me feel very comfortable and was easy to talk to, the staff at this location was so sweet! The place was very clean and welcoming. I originally had my appointment booked at the seattle location by accident so I was extremely grateful that they were able to fit me in within 15 minutes! read more

(See my EDIT to this initial review below) I am rounding my rating up, rather than down however I think a 3 or 3.5 is more fair. I have completed all but one of my treatments for laser hair removal and the results for my under arms and Brazilian have been good, but what has been lacking are larger areas or harder to get areas (legs, inner labia, a few more areas without going TMI). I have not had the same technician once out of all of the sessions I have been to which kinda makes the whole process less enjoyable. It's clear they are not all trained the same and this is my main issue. I read a review that they are all trained the same and this cannot be true from my experience. Some people have been really detail oriented, but some go so fast that I'm watching them miss or forget complete sections. If I am paying for 8 sessions, that means I want every area I've paid for to be lasered exactly the same. I also don't want to have to remind them each time "please make sure to get my back side" - shouldn't there be notes in the system for them to know what we are lasering? Half of the sessions they didn't do some of the TMI areas which I don't understand why (admittedly I am usually too embarrassed to ask so I leave feeling slightly disappointed). While half of my results are good, I'm coming into my last session kinda disappointed. My hair & skin type is perfect for laser hair removal, so there's no issue with that. For the price I'm paying and the national brand of Laser Away, I expected more. P.S they are always trying to upsell, so much so, it feels that the business model cares more about quickly capturing someone with a flash sale than the actual service being provided. I would recommend finding a place or individual more local rather than going with this big brand for laser hair removal. EDIT: so I'm now changing my star rating from 4 to a 2 since clearly "Jamie" didn't read my actual review? I was trying to be nice and not affect their overall rating, but once again, beyond disappointed with this company. I highly recommend anyone go to Reddit and read about LaserAway before getting roped into signing up for any service from this company. read more

Good service. However, the reception staff pushes hard to get customers to book more services in future visits. It's uncomfortable!!

Avoid this place if you can! Regret taking a package with them. If you have medium skin, they are not trained to give you a good result. After 9 sessions on my face, and 8 on underarm there is barely any result. They keep saying that some people need more than 10 and asked if i wanted to buy another package. They go so quickly over the face, and not thoroughly on each spot. I have asked if they use the correct setting for my skin type as it seems to low but they won't share the medical records. read more

The staff are amazing and nice ..all people there are so sweet The place is new and clean read more

I started having treatments here a year ago, have visited several locations and I like each one better than the last!! Service is great, this ladies are so friendly and helpful! And the nurse practitioners are super professional and always dedicate a good amount of time addressing your needs and question! read more

LaserAway - Kirkland location - Tattoo Removal Near Me - Kirkland, Washington

The front desk staff is always smiling and so welcoming! They always offer a drink and ask how the service was. They make it very comfortable. The tech you get is usually good, but certain techs rush through services and I get nervous those sessions aren't as thorough as they should be. But overall, I enjoy my experiences here! The sales team is also amazing and helps to find you the BEST deals. read more

First treatment was a fantastic experience at this brand new beautiful facility in Kirkland. I went in on their grand opening day and booked for the following day with Lauren. She walked me through step-by-step what I'll be experiencing and made me feel comfortable and relaxed. The staff was welcoming and helpful to ensure I schedule the appropriate procedure(s) to obtain my desired results. Easy to park and get to, many more visits to come! Thank you ladies! read more

Great crew! Nice people! Professional. This means alot because people these days some few folks in the area can do from some maturity in particularly in business. Always good vibes! read more

First time getting a clear and brilliant laser facial and the experience was great. The staff were friendly and nurses very professional. Everyone made sure I understood what the procedure would entail and that I was clear on post-procedure care. Their pricing and membership benefits are great! (Highly recommend upgrading to their premium membership if you're planning on multiple procedures - filler, laser hair removal...) And, can't say enough good things about my nurse, Nancy; I'll request her for every appointment going forward! read more

I was new to laser hair removal, doing my armpits, and Brazilian, I was made to feel so comfortable and so painless, I can't wait to continue my journey with tattoo removal and my lips, and everything else I can think of!!!! Love this location as well. In a very nice area with great people. The girls at the front desk are super helpful and super nice, I'm super forgetful so I had to repeat things to me a couple times and I felt bad but I'm so grateful they were kind. read more

Absolutely incredible experience! LaserAway Kirkland is gorgeous, is in a super easy to get to location, and actually has parking! The staff is amazing. They absolutely set the standard for customer service in every way. I feel so welcomed and supported as a person every time I call or am in person. And the nurses are so incredible they take such great care during my services, they take time to educate, and they always make sure I'm am 100% okay. If you are on the edge, take this as your sign that this is definitely the right clinic for you! read more

Just completed my first appointment with LaserAway in Totem Lake, Kirkland and have nothing but great things to say about my experience. First off, the front desk staff are incredibly welcoming and very knowledgeable! Any questions I had were answered and I felt more than prepared for the first appointment and the after care to follow. Scheduling was/is easy and they are able to accommodate my busy work schedule with the appointment options available. Secondly, the technicians are very professional and I feel put the customer first to garner the best results possible. In fact, the technician had informed me that I had too much spray tan in a particular area, which could impact results and cause hyperpigmentation, we went forth with my remaining services and I was quickly rescheduled a few days later to treat the area she advised we wait on. I appreciated that she told me as she could've gone forward with the service and not put me and my results first. LaserAway is also a clean, modern and private space! Couldn't be happier to have found them! read more

Such amazing service and the staff is so nice! The nurses are friendly and knowledgeable. They make the whole thing so much more comfortable and help put clients at ease! From inquiry to consultation to treatment, they've been helpful and welcoming. 10/10 would recommend! read more

I have been super happy with my sessions I have had at LaserAway in Kirkland. I saw nurse McKenzie today and she was incredibly thorough with the treatment. I was so impressed! I highly recommend this location for laser hair removal. read more

My husband and I love this place! It goes beyond the fact that our skin and body look healthy and refreshed. The staff is phenomenal. They are so awesome, so welcoming, and great at what they do. From the moment I walk in, I immediately feel better. They welcome me using my name, I've never had to wait more than five minutes before I'm seen. Apart from when I'm doing clear and brilliant (c&b), I'm in and out within 15-20 mins. I trust the products they use and I love that they have promos that allow us to try other services they offer. We've had the c&b, fire and ice (instant glow), Botox and laser hair removal. As a person of color most of these options weren't able to me before and now I can't imagine going without them. read more

So, I had an appointment for laser hair removal and when I arrived, they looked at me like I was crazy. Turns out Google had mapped me to the wrong location, and since I'm unfamiliar with the area, I had no idea. NO PROBLEM! They right away fit me into the schedule and I got my treatment. They're super nice, and the location is PRISTINE. I 100% recommended you check them out for any treatment you might need read more

Beautiful, clean and welcoming office. I had the best experience with my nurse Nancy who exceeded my expectations on my very first cosmetic procedure. She answered all my questions and she gave me exactly what I had envisioned. I will definitely return to the best clinic in the area. Thank you LaserAway Team for making this such a wonderful experience! read more

The facility is clean, staff is helpful and nice. You can tell that they care about the clients and their comfort. I would 100% recommend this location. read more

absolutely love it here! friendly staff and great services!