La-la-looooove the team at Ideal Image in Arundel Mills! Henrietta, Maria, and Charlé had me in a deep convo about online shopping before I even sat down. Monique did my follow-up, and she is amazing. Hey Crystal, you're just as fab, girl! I first came here because of the pricing, but I've stayed because the service is just that good. Oh, and right now--Xeomin for $6 a unit?! What! Their specials are unbeatable. Couldn't recommend them more. Wish I could go back every day, but fillers that often would just be weird. Though honestly, I might just park myself in the waiting room just to hang out. read more

Scammmmm don't work with this company they burned my body never gave me an appointment nor i got any results and got burned so bad they are rude and hung the phone up twice on me because i called complaining about my appointment being canceled without a call read more

Ideal Image Arundel Mills - Laser Hair Removal Near Me - Hanover, Maryland

I never got to use my full package which I paid over 3k for PLUS the warranty. they were constantly short staffed and messing up my timeline to the point that I never got all my sessions. I now am fully growing hair back everywhere that was treated. complete waste of money. read more

I love this place and the staff was always wonderful...until I showed up for my apt today and the doors were locked and they were completely closed. I have an confirmation text and email from 4/20 stating no change in location or anything so I showed up as expected. GONE. I called the "sister" location in Canton and the girl who answered was extremely rude and horrible. I would never go to that location just based of how rude and unhelpful she was. I still had apts left in my package but now I just lose my money. I'm not driving into baltimore for apts! I received nothing from the company on the change. I wonder how many others came to locked doors when they came for their apt. The employees are wonderful but this new Face to Face spa that bought out Ideal image sucks!!! read more

The staff here is just so kind, lovely and accommodating! I always enjoy my treatments here!

I went in and got the freezing treatment. There was no loss of inches. Save your cash and go to the gym. I also had a guarantee and called Ideal Image because one of the nurses only massaged one side after the deep freeze treatment. They scheduled me to come in on a Saturday and cancelled the appointment. Do not use this company. read more

Never have appointments! No solution offered other than to try other locations that ALSO have not appointment times. All staff for actual procedures have been nice and accommodating to the best of their ability considering the company they work for. read more

Scam. The cool sculpting procedure did nothing for me. After complaining about it they admitted I was never a good candidate for it, so basically they told and showed me everything I wanted to hear to get my money. After asking me to come in and discuss my issues, nobody has bothered to follow up and they're ignoring my emails. Do yourselves a favor and look elsewhere. read more

DO NOT USE IDEAL IMAGE. THIS IS A SCAM. I signed up in April and was told that I could not get an appointment until June. However, i wanted to pay for treatment as I had them. I was told it was better to use Patient Refinance but i insisted that I would rather pay up front. The badgering continued and I was told that there would be no interest if paid within that period of time and payment would not began until my first treatment which was a total lie. During the month of April, I decided to look at reviews and found so much negativity that I called and requested to cancel the contract. She said she would cancel and for Patient Finance went into my account and took funds out without ever having a treatment. I have now cancel and forward me a copy. To date, I have never received a cancellation notice. I was told that I cancelled the appointment but not the contract. TOTAL LIE!!!!!! If I have to take them to court, I am going that route because I was told that I had to contact Ideal Image in Hanover, MD to confirm cancellation. This is a major SCAM!!! Do not use IDEAL IMAGE for anything!!!! Totally disgusted. read more

I decided to do laser hair removal a few months ago instead of waxing and shaving. If I had known how painful it was, I probably would not have gone through with the treatments. On my fourth cycle, I was burned pretty badly. I've attached only the pic of my frontal area. My anal area is too badly burned and too graphic to include a photo here. I contacted the Arundel Mills location via email regarding my burns and if this would be the norm going forward. I received no response. I called and they advised that I needed to come in so that they could take pictures and then contact their corporate office in order to issue a refund, since I no longer wished to go forward with the remaining treatments. This was last week. I am still waiting for a response. I can't imagine continuing and I have not reached the full potential of heat with the laser. I will update my review once I hear from Ideal Image... Update: I was told that, "a refund is not possible, even in the event of an adverse reaction such as a burn" a burn is not a reaction, my skin was burned because the laser was too hot. I'm going to consult with an attorney at this point since they are refusing to simply refund the money. I'd love to see what a judge thinks about the burns they caused to my private parts. read more

Ideal Image Arundel Mills - Laser Hair Removal Near Me - Hanover, Maryland

Absolute worst customer experience I have ever had, I am baffled how they are still in business and/or do not have countless class action lawsuits. If you were to look up bait and switch, the Ideal Image logo would like appear first. The entire experience from almost beginning to end was horrendous, I'm almost don't know where to begin. The initial Zoom consult with Lori (for laser hair removal) was fine, it was made clear what areas were needed and what the expectation was. The first quote was so outrageously high, it was a big no thank you. Then she miraculously was able to "change some things in the system" to get everything that was wanted but for a much lower price. The price was still too high, so again thanks but no thanks. She came back one last time, again same services but the lowest price they could offer. Before committing to anything, wanted to confirm appointment times and availability as late evening appointments were needed based on work schedule. The sales rep could not offer an actual appointment until the commitment was done but said appointments are available up to 7 pm and clients are able to get in within 2 weeks. Based on all of that information, paperwork was signed, payment in full made. Called to make the appointment - they said they were completely booked until JULY. Is this real life? There was a waitlist for anything sooner, or try another location an hour away. I asked to speak to a manager because at this point I did not trust anything that was said and getting a full refund seemed like a better option. Had to leave a message for the manager (Jennifer I was told), still waiting for that call, Jennifer. Reached back out to the sales rep, once she finally responded she said she was sorry and that she would escalate it to a manager and "see what they could do". Next day got a call from someone saying great news, we have an opening this week at 2:00 pm. Again, cannot be there at 2 pm, said from the start evening was the only free time. Had I known it was not possible, I would never have agreed to anything. Followed up with the sales rep again, still had not heard from the manager. Finally got a call they had a cancellation for an evening appointment the next week. Perfect. So I thought. Get there only to be told that it would be $2500 MORE to get the services agreed upon. What was provided in writing did not match the services in their system, shocker. The sales rep lied and manipulated words to make a sale. Still baffled as to what she thought would happen at the appointment, I guess by then she got paid so it did not matter. Side note, the ladies at the location were very understanding, nice, and apologetic. Apparently this happens often. Interestingly, they also said there were plenty of openings so not sure why anyone would say they are booked until July. At this point, if the services agreed to cannot be provided at the price agreed to, I fully intend to do everything possible to get a full refund. Now if I can just get a manager to call me back. Guess I will have to start going up the corporate chain. In the meantime, buyer beware. Written agreements do not seem to mean much to this company, and the customer experience means even less (if that's even possible). read more

I've been going here since Jan 2017 and have gotten two areas done: underarms and Brazilian. Their techs are nurses l, and I always felt that they were qualified. I was always treated with skill and never got hurt or burned. What's annoying though is that they're always super booked so it's hard to get good appointments. I don't think I've ever had the same nurse twice, it's always someone new, and personally I'd prefer getting care from one person. Their prices are super inconsistent which makes me think they rip people off. And their lifetime guarantee wasn't fully explained to me. I thought it was free touch ups your whole life but it's actually discounted touch ups your whole life. It's still pretty good deal but that wasn't explicitly explained or clarified. Bc there's a new nurse lasering you every time, I feel that the care can be inconsistent. They always tell me to come back next time with different hair lengths, it's like they can't make up their mind about which hair length is optimal. Also for my Brazilian area one nurse did my inner thighs and said it was supposed to be part of my Brazilian treatment and was shocked when I told her that literally no one else in the other six sessions had ever done that area. Price is def high. And it's so hard to tell if their sale is actually a sale...I got my underarms on "sale" but another representative was barely able to hide her shock when I told her how much I paid. But I think they're pretty clean, professional, know what they're doing. They also prescribe numbing cream and I highly recommend using it. Nine treatments didn't work on my underarms so they did two more. The hair still isn't completely gone but I've literally been doing this for two years and am so over it. I remember them telling me that you get what you pay for and that customers come from other laser hair places bc those places didn't work and their hair wasn't gone but I did all my treatments at Ideal and even then my hair grew back and I needed additional sessions. Anyways, don't go in expecting 100% permanent hair loss, expect to to 80-90% temporary hair reduction with the need for touch ups over the course of your life. If they tell you otherwise, they're lying. Good luck! read more

I paid in full for 16 sessions. Never was told that they HAD to be completed in 16 mos. No extentions and could never get an appointment within the recommended 6to 8 weeks. It was always 12 or more weeks...so how exactly am I ( or anyone) able to complete 16 sessions in 16 months? They are always under staffed and over booked. I was told when I signed up that I'd be given numbing cream. That was not the case! I had to contact some POS pharmacy and PAY $40! THEN NEVER RECEIVE IT! The treatments don't work as well as promised and hurt way more than described! DO NOT USE ANY IDEAL LOCATIONS! YOU WILL BE WASTING YOUR MONEY!!! The staff that performs the procedures are nice and are the only reason I didn't give the review a lower rating. read more

I 100% should have read the reviews before going here but I didn't. Not only do I still Have ALOT of patchy hair growth after completing 8 treatments, but now my contract is up and in order to achieve the look that should have been provided under the original contract, I now have to pay more money plus a co pay. I've literally wasted thousands of dollars using this company and got absolutely nothing for it. I did not have one session without noticing multiple spots that the technician missed and most of my appointments were past the recommended 6-8 weeks because they never had availability.....SAVE YOUR MONEY! read more

As far as the service goes, the laser hair removal I have received so far is pretty good. I am BEYOND FRUSTRATED with the management at this facility. I purchased a package in 2018 for full legs, face, and arms - and it was crazy expensive. I took well to the treatment though and I am satisfied with how it has been going. The issue is that I had some personal issues that did not allow me to get to treatments at the exact increments recommended. I spoke to a technician as well as a receptionist about stretching out the treatments and both assured me it was no problem. My last appointment was scheduled for March 2020, and I got a voicemail that it would be cancelled and someone would call me when they were doing services again. Fast forward to last week - I call to find out if they are doing services because I still haven't heard from anyone and it honestly fell off of my radar. She says yes, but my contract expired in March 2019 so she has to send a request to the manager to extend my contract. NO ONE ever mentioned my contract had expired. I know, this is information I should have remembered - but I was still booking services with no issues and the staff told me that stretching out services was fine. I called today to see if the manager has made a decision and they inform me there is no response....after a week. As a side note - I find it necessary to point out that the staff at this location are professional, knowledgable, and friendly. I have always enjoyed going in for my services, and this is the first issue I have had with this location. I honestly intended to have more services prior to this incident but now I'm seriously doubting that. read more

Ideal Image is the worst company collectively and it's starting with the policy. this is not a company you just want to sign with without reading the contract thoroughly and if you actually do, you would see why you should never ever get anything done with them. appointments are extremely hard to come by and if you get even one service with them, you can never leave your contract. I have signed my contract in May 20 24 and only has gotten one service appointment. no one incorporate when you call is helpful or respectful or try to work with you. I was told that payment arrangements and payment situation were going to be offered. No payment arrangements have been offered have not been able to be and I have been making payments every month even though and only had one service appointment. the way the policy is set up is ridiculously selfish and all they want is your money. Basically you should just pay your whole service before you get laser hair removal. This is not helpful to people who have a budget. This is not helpful for people who have pain due to hair on their face and need urgent care. do not go here. I am going to write a review everywhere I can about this place. There is no way I should not be able to get an appointment paying more about half of my balance already. read more

I've been here 4 or 5 times now and they are really good as a whole. I've had a different nurse every time I've gone, but they've all been very talkative, understanding, and nice. They tend to run a little late, which at first bothered me, but they were understanding today when I was a bit late for my own appointment. I like how they're really kind women and they're very understanding. They're very professional and inside is very clean. They are doing a good job! My bikini hair is nearly gone. They try to make it as painless as possible, but it's all up to YOU and your pain tolerance. read more

Ideal Image Arundel Mills - First time laser - Laser Hair Removal Near Me - Hanover, Maryland

I wanted to say my customer service experience here is ALWAYS great, the woman that i have had treat me have always been so nice. I went last week and I had a tech named Emily, she was so amazing! She made me feel really comfortable i told her my story with my hair growth which i normally don't share.. she had such an outgoing personality and just a way about her that was very considerate and kind but still on a professional level. I spent $4000+ for my face a couple years ago, i finished all my treatments and didn't have to go back for 2 years my hair was under control! i had little plucks here and their i had to do but over all the hair wasn't growing back. now all of a sudden it is growing back and in spots i didn't have before.. so I've had to come get the treatments again more. i dont understand... read more

Telephone customer service leaves a lot to be desired. It's really bad and a turn off. Management should pay attention to phone etiquette as it's an important part of business. The ladies at other locations do a much better job. read more

I pay hair removal on araoudels mill on this place them happened covid, they did not contact to me about close day or when they where going to be back on business so I keep going to my appointments, them I got pregnant I couldn't contact to them to let them know I was going to suspended my treatment duringmy pregnancy, so after my baby born w I was trying to continue but they say my contract was cancel, they charged me $2170 and I only got 3 appointments I call them several times, to try they open my case but they just keep saying we will call you back and nothing, no an answer several months pass and they did not give me an answer so I call back and they finally say they can't not to let me finish my treatment and did not give me a reason why. So if someone trying to sign a contract think they are terrible once they get pay they don't care about the costumers. read more

I guess I should have read reviews and did a little more research on this place before I decided to go there. I went in for a consultation about a week ago and ended up paying for services that I didn't need nor want. The consultation I received was with who I now believe was the business manager because all she did was take my money. I didn't feel that she was very knowledgeable about the products that I was inquiring about or the quantity that I actually needed. I never spoke with an actual licensed professional prior to paying for a "special" package deal that the business manager convinced me was a great deal even after I told her that I didn't need Botox and I wasn't really sure how many syringes of Juvéderm I needed. She seem very confident that I needed to purchase two syringes of Juvéderm and the Botox injection would be essentially free. I wasn't comfortable and was hesitant to pay for the "special" package out of fear that I didn't need it but I trusted that she knew what she was talking about. Once I actually went back for the actual service, the lady that did my Juvéderm injection gave me pertinent information that I did not receive during my initial consultation. In addition, she informed me that I only needed one syringe of Juvéderm not two. At this point I was upset. Now I have paid for things that I didn't need and don't want. In addition, after a week of getting the procedure, I had to return to the office due to some minor complications. I wanted to like this place but I'm very disappointed with the service that I received. I would have only given one star but even though I was disappointed with the service received, everyone was nice and friendly including the receptionist. read more

I was beyond excited to sign up. My initial call was very pleasant and smooth sailing. I decided that I would choose the Towson office for my treatment. I called the Towson office to set up my first appointment and not only was the young lady rude, she stated they didn't have an appointment until the end of the following month, which would mean that's pretty much 2 months of treatment I've would've paid for and no service. I said you know what let me give the Hanover location a try. A little out of my way but I'll spare the longer driver for good customer service. I called the Hanover office and the young lady tells me that "I need to call Towson and get my paperwork transferred" honestly I asked why can't you call?! we get past that and I thought everything was okay, and It wasn't. Fast forward- I call into the Hanover office and asked to schedule an appointment for my 6 weeks to follow up and the front desk lady gives me a date for almost 2 months out. I asked why so long you don't have anything sooner and she responds. "I DIDN'T GIVE YOU THAT DATE, THE COMPUTER DID". I'm on the other end shocked. I replied no problem. I tried to reach someone to express my frustrations and nothing. No callback, no reply, no one answers the phone. Today 3/4/21 there's a backstory to them scheduling me for the wrong appointment time but it's already a long post. I go in and there's a payment issue, which could've been bought to my attention. I expressed my frustration and concerns and she decided she was going to tell her co-worker before I left and I overheard her co-worker say "If these patients have a problem they can just not come". I like to respect people's wishes especially when I'm spending my hard earning and now I just want out of my contract. They are rude, not enough staff and I'm over it. read more

I usually call and make my appointment a few days up to a week in advance. I go in on time and usually have to wait about 15-20 minutes which is kind of annoying but I usually plan in on a day where I am not doing anything so I am not in a rush. I have had a "liquid face lift" a couple of times from this place. Dermal filler and Botox. And have loved my results. I have had 2 different ladies complete the needle work. Yes it's unpleasant but it isn't too bad. First they give me numbing cream for the dermal filler area which totally helps but doesn't take the pain away. Botox stings a little. It's really the dermal filler that is the worse of the 2. But still not horrible. It reminds me of getting my eyebrows done. Enough to make my eyes water but bareable. The hardest part is when they have to move the filler in to a good spot. But again not bad. I'm usually bruised for a couple of day on the dermal filler injection sites. But I do bruise very easily. Oh yea I recommend going in with a bare face - no make up- bc it makes their job easier and you don't have to take it of that specific spot. Compared to other places in the area pricing is actually less. I'll keep going back read more

I was called for a free consult. The office manager offered me the prices which were over 15,000.00 and then dropped them to 4,000K. Then started to pressure me to sign up right at that moment. She was throwing in a free area . I had not previous work done so I kinda felt pressured. Please do a work up before you go in. The lady was a bit rude as well. I would not recommend this place !! read more

Yes it is expensive, but what do you expect - bargain laser treatments? It is comparable to other quotes I have received and cheaper than one, maybe I am just going to more high-end and reputable establishments. You only get one body, right? I have had LHR by a dermatologist and had terrible results, there wasn't even a reduction in growth after 4 treatments... I've had one treatment over a month ago and have not had to shave since (different area as before) - It was totally pain free, which my other treatments were not - they were incredibly painful and I left in tears and swollen anywhere I was treated. The staff is nothing but nice and courteous and make me feel comfortable during treatments. If you want quality results, try it on one small area first - don't jump right in and do your bikini or legs which is going to be very expensive...you'll need the 36 months interest free to pay for that. I'm sure the 50 and 60 percent off will be offered again, so don't be a fool and fall for their advertising gimmicks to get you to buy more right up front. Give it a try, you won't be sorry. read more

Ideal Image Arundel Mills - Laser Hair Removal Near Me - Hanover, Maryland

The Area Director Jennifer M. told me that I cannot cancel my contract even though services were never rendered. My PCP told me not to have the procedure done. Just hours after signing the contract I was unable to cancel it. I've reported this poor business practice to the BBB and saw all of the complaints from others who had the same issue with this company. All hard sales and no email response from Debra M. re. canceling my contract. Once you sign, it seems like customer service is out the window. I will warn everyone I know. Please do your research and stay away from this company. The Google Review response that I received stated that someone would contact me to resolve this issue. Someone contacted me to confirm my appointment that I cancelled the previous week. Unbelievable. When I called to confirm that my appointment was indeed canceled, the receptionist was rude to me. She did not confirm who was calling and did not respond to my question - "If i cancelled my appointment, why is someone calling me to still confirm that I am supposed to come in?" Poor management and communication all around. Stay away. 7/4 update: Ideal Image has not canceled my loan. This is beyond ridiculous, especially with the rise of Covid-19 cases. Still disputing my case and hope this company shows a little empathy. See the BBB site which shows their D minus grade and cases exactly like mine. read more

Upon reading the reviews I was so nervous of what my experience would be like here. I had booked an appointment before even reading the reviews and I thought this would be a huge mistake. I was serviced by Nneka and she was like a ray of sunshine. She greeted me at the door and got started with me promptly. She answered any questions I had and was very gentle and took her time with me. All of my nerves subsided because of my interaction with her. Although she was new I felt like I was in the right hands. I'm literally trying to mimick her schedule to just do I can have her every time. I can't speak for management or the financial side yet but I will definetly update if necessary. read more

This place is a scam. I didn't know I had to complete my sessions within 16 months, which would have been impossible given I could only go every 6-8 weeks (which I didn't know before signing a contract), couldn't go if I had been in the sun recently, appointments were never available, and the front desk never answered the phone. The nursing staff was terrific and the results seemed promising at first, but a year after my contract ended I still have significant hair in the areas I had treated. What a waste of money. read more

I am extremely disappointed. The work was done well but I was lied to. I tried to reach the person responsible but it seems they were either busy or they were off. I was told when I applied for the credit plan that it would be 0% financing which it clearly is not. I have syringes there for another time but am so sickened by the lie I was told. I will be seeking legal advice ... read more

I had call two times to make an appointment and they take the information like, everything they are going to do is for free, like I will not pay my money. I used to go to Ideal Image in Hallandale Beach FL, and they treat people with a lot of more professionalism. I did make an appointment for a moth and when it's the day and I am ready to go, I call them and it is when I find out that they cancel my appointment without let me know, and that never happened to me when I used to go in Miami, I am so disappointed of Ideal Image, I am even thinking on go to another place, because with Ideal is even more money and for the money we paid it is not that great. They did not call me, no messages and with no reason cancel that appointment, when I was waiting for it, for more than a month, just because they do not have closer, and after all, the next one will be after February 15th... So nice read more

Probably the worst $3000+ I've ever spent. I have to look at my contract at this "lifetime guarantee"...... but how laser hair removal was explained to me in my initial consult was not how it was explained to me in my second to last session. My hair still grows back, and as the woman that just did my last treatment will tell you... "and it's still growing back thick". I would not recommend laser hair removal by ideal image to anyone! When I went for my initial consultation I was looked at by one of the nurse/technicians to see if I was a good candidate for the laser hair removal treatment for my chest. She did say I was a good candidate and so I proceeded to talk with the manager in the office about the procedure, how everything worked and finally pricing. It was explained to me that laser hair removal was a permanent removal of the hair over the course of the treatments I believe the contract is for 9 total. I was told how it works was the laser would burn the hair down into the hair follicle and more or less closes the follicles by burning them closed. I was instructed not to wax or pull hairs out because the laser needs the hair to be able to be effective. Also during the treatment you can not have sun exposure to the area you are having treated, if you come in tan they can not do the procedure. That being said, I followed all the rules by the book, I was never not able to have a procedure done throughout my contract. The big problem is that at my second to last appointment I was told something completely different. I was concerned about my hair growth at the time and asked the technician why it would be coming back. She stated that it's not a permanent solution to hair growth, that I would have to come back at least 2 times a year and pay to have procedures done to keep the hair growth down. This being shocking news since I spent roughly $3200 give or take, under the pretense that after the contract was up, the removal of the hair was permanent and the hair would not come back. I would have never paid the money to have this done had I been told that truth in my initial consultation. To me this was a complete 100% waste of my time and money and a huge inconvenience to me. read more

Laser treatment is never cheap, but you pay for what you get. We have been treated fairly and the staff is professional and friendly. We have no complaints. read more

Bait and Switch.... The people you speak with on the phone for your consultations are night and day then some of the people who work at the locations. I had some issues with my 1st Botox treatment and the customer service that was provided to me was subpar, non-responsive and/or combative. I then had to reach out to their 1-800 number who surprisingly provided me with a free treatment since they agreed it should have been handled better. They even apologized for this location saying they have received multiple complaints due to management turnover and urged me to go to one of their other locations that were both over an hour away. Since this location was the closest and my original nurse practitioner was very pleasant I decided I would try again. This was a very bad decision! The one I had today was combative off the bat with me saying I had unrealistic expectations after reading why I was there. I don't think saying you want to focus on one particular area (my 11's between my brow) and not my forehead is unrealistic when that is what I paid for and request but did not receive in my initial treatment. When I told her I had come back to have my initial complaints documented that the tech I spoke with agreed with me not to mention their higher ups agreed as well which provided me with this do-over service. Unfortunately today's experience only solidified the fact that Ideal Image Arundel Mills has lost my future business. read more

PLEASE PLEASE PLEASE don't go to these people. ITS A SCAM If you have a similar situation like mine, please file a complaint with 1. State of MD Attorney General Office - consumer protection devision 2. Federal trade commission to report this scam 3. Better Business Bureau I was recently told I have to pay to get sittings because my "contract ended". I paid $5100 for this laser hair removal and they were not giving me appointments. Sometimes there excuse was that we haven't opened future months and sometimes they were closed due to Covid. For instance after winter I didn't get another appointment all summer. The funny part is now that I have to pay appointments are available the same week for me to come in and get treated. When I spoke to the lady on call , she said I have to go in and talk to the manager and she can extend my contract. I asked her to please make sure the manager is available when I go in. Then 2 days before I called again and asked the lady to make sure the manager is in the office. Both ladies said they will email the manager and that the manager will give me a call. I received no call. Of course when I went in Manager confirmed that she had no clue about me. No one informed her of my concern. No one submitted request to extend the contact. When I spoke to the manager she said she cannot extend my contract. I paid 5100 bucks and they are not even giving me the sittings I need. I also bought lifetime warranty that is no where to be applied. Manager also agreed that the management is aware of the issues and that they don't have appointments to give it to people in timely manner and still nothing. Not to mention only few people are friendly rest don't care and even if it hurts and you ask them to stop for a break they keep going. I asked and called 3 different times for refills on my numbing cream, didn't get any. Anne Arundel Maryland location read more

Kudos to Amy, Jazmine, & Rae not necessarily in that order. I'm looking forward to my 3rd visit. All above have made my first visit to the last very positive, all questions are answered! No long waits your appt time awaits you upon arrival and a special shout out to Rae who was concerned that I didn't drive at 71 and asked me to wait till closing to get a lift across the busy hwy to the mall for safety.....how caring is that.....what a team & staff Wilson read more

I have opted for a laser hair removal package which went downhill after my 3rd appointment. The service was promised for every 6 to 8 weeks however, I am being told that the appointment is not available for the next 8 months. I do not understand why are you over selling service if you cannot accommodate in timely fashion. I can understand 1 month delay but it has been 4 months and there are no availability for the next 4 months, this is very disappointing. I contacted 4 location near me and none of them have availability for next 8 months. I am requesting you to simply refund my amount and cancel the contract or give me an appointment which is realistic. read more

This place gets a bad rep and I don't understand why. The wait time isn't long at all and the front desk is so friendly and helpful. My care provider was Courtney, she was so down to earth and she went out of her way to help me achieve the results I wanted. I got 1 syringe of Juvederm and 20 units of Botox. The deal I got was 2 syringes for $1000 with 25 free units of Botox! Those are some of the best prices in the area! And she made just 1 syringe go a long way, and made sure to stop every couple of injections to make sure I was comfortable and liking the way everything was turning out. They gave me some post op cold compresses and ointments. I'm so happy I decided to ignore the bad reviews and check this place out for myself. It was worth it and now you guys have yourself a loyal customer! Thank you Courtney! read more

I am a nice person so they get a 2. I went here in November and it took what felt like 4534543 years to get seen and they ended up having time for only one of my services... Positive? All the other Ideal Image centers I've been to have been excellent. I don't ask for special treatment but I'd like for people to care that I've been a customer for several years... Arundel Mills did not.... read more

I would never recommend ideal image to any family or friends. I'm getting laser hair removal through them and the service I have received is appalling. I spent close to $2,500 on treatments up front. I was promised treatment every 6-8 weeks. They usually only have availability every 12 weeks. Not to mention, they have canceled my appointments the day before twice, and don't help reschedule in a timely matter. People who answer the phone are not helpful and don't care. I'm close to the end of my treatments and I still have hair growth. I could go on and on with more examples of why not to use ideal image. You will regret your decision like I have. Biggest financial regret, I hope people don't fall for their tactics like I did. read more

Worst customer service when you call. Do yourself a favor find another location cause the front desk is unhappy and unwilling to provide god customer service. read more