Let me start out by saying that I had been going to Ideal Dental-Euless for several years & was relatively happy. They do try to push extra services but it wasn't overbearing. Everything was going well, UNTIL, they messed up my tooth. I had spent thousands & thousands of dollars on work at this location & had been relatively satisfied. The one thing you do need to watch for is billing. They always ran my insurance & EVERYTIME I got an additional bill. They stated that once they sent in the claim to the insurance company it would not cover everything. It became such a regular thing, getting an extra bill in the mail, I finally called my insurance company & they stated that the business is paid the going rate for those services & a business with any integrity would not try to go after the patient for the additional costs. Well, I just went with it because I was relatively happy. Fast forward to this year and them telling me I need another root canal. I had gone in because I was in the most horrible pain. My face was swollen & I was beside myself. This was a Friday. Dr. Nand would give me no pain meds, instead told me to take ibuprofen. She told me I would have to wait until Monday to call the specialist. The whole weekend I was miserable. I could barely function because I was in excruciating pain. Nothing helped. The pain was so bad my husband almost took me to the emergency room. I can't believe any reputable dentist could not understand how much pain a bad tooth is & would let a patient suffer so badly over a weekend. Monday arrives & I called the specialist. The specialist felt the tooth could be saved & contacted Dr. Nand to tell her that they could perform the root canal & Dr. Nand would just have to re-do the crown. After about a week or so after the root canal I went in to see Dr. Nand to get fitted for my crown. I'd like to also state one of the dental assistants there was always very rough (very nice girl, however) & she would jam tools into my gums. Dr. Nand would constantly have to tell her to be careful with the tools. I assumed she was just starting out in her career so I tried to cut her some slack. This same assistant was fitting me for my crown & just could not get it to fit right - she kept jamming it in my mouth & moving it around. The bite was so way off she kept shaving it down. By the time she was done it looked like a shaved down tree trunk. I kept complaining about the appearance but they were like "It's just your temporary". It was the worst 2 weeks waiting on my permanent crown. The temporary was uncomfortable & sharp. I went back several times to get it filed down. It was the ugliest temporary - it looked fake. Luckily it was in the back. I kept calling to see when my permanent would be in. It came in early thankfully. When I went into get that, same issue. They could not get the fit right. I had to go back for several adjustments. The tooth just never felt right in my mouth. The bite was off. They were so rough with me too. I am sure they probably got sick of me but when I had to pay close to $1,000 out of pocket for this I wanted to make sure it is comfortable. FINALLY, Dr. Nand decided to take an x-ray since we could not get the bite right. She found that the tooth underneath had cracked. Unbelievable! I knew they had cracked my tooth. The assistant & the dentist both were so rough with my temporary & my permament crown. They sent me back to the specialist in Southlake who confirmed it was cracked. THEY at least refunded me by $500 out of pocket I paid for the root canal. My only option now is to have the tooth pulled which is $3,000 out of pocket. Ideal Dental has used all my insurance benefits for the year. Here is where Ideal Dental showed their true colors. I went up there to talk to Dr. Nand about having to get my tooth pulled & how I felt they cracked my tooth. Of course she would take no responsibility (which I understand from a liability standpoint) but did say she would talk with her office manager & billing manager & someone would call me by the end of the week. Did anyone call me? Of course not. I had to follow up & still got no where. I finally reached out to the billing manager & she would not return my texts or messages. She finally had her office manager call me back & her first comment was "So, I heard you've been calling & bugging my billing manager?" I had sent one text and left one voice mail. Is that how you begin a phone call to a dissatisfied patient if you are reputable business? I would hope not. I am a mature, highly educated, professional woman. I did not appreciate being talked to like I was an annoying gnat. After several weeks of arguing, in the end I was told they did not think they were liable & their insurance company can not refund me anything. I was sick and disgusted at how I was treated. After years of being a satisfied patient, paying all my bills, they took no responsibility & refunded me nothing & still send me bills. BEWARE. read more

Great service, state of the art equipment and very good pricing. The staff is friendly and helpful.

I am so thankful for these guys! My dentist is no longer in practice and I had an emergency with the ONE wisdom tooth I ever had. It was killing me for about a week, face swollen and everything. I have seizures and I bit down too hard and actually bent the root of the little sucker a tiny bit. I originally went to Brident Dental on Euless N Main (PLEASE READ MY YELP REVIEW....it was a nightmare!) and they messed up and had no sense of urgency trying to get me an appointment to have it extracted, not only that, but they wouldn't bill my secondary insurance and wanted to charge me $1,099 for the extraction and a CLEANING!!!! WTF!!! Dr. Scottie, Victoria & Jorge were so fast & professional with my extraction, I was expecting to go in, have Dr. Scottie look at it, and have to come back another day to have the tooth extracted but he took it out right then and right there and I felt nothing! AND it only cost me $27. I could have cried with joy. I'm making this team of people some brownies or something ASAP!! Plus....I made an appointment for a cleaning and they are open Saturdays..! Score. I'm so glad to have found my new dentist. read more

When I made appointment this morning, I was told I could get x-rays (they would not accept them from previous dentist) and half deep cleaning done, and would be here "2 hours worst case scenario". I came in 10 minutes early suspecting I would need to fill out paperwork. It took them 30 minutes to even get me back to start x-rays, then by the time they finished x-rays and exam, I had already been here an hour and 15 minutes. I said I would have to leave now because they would not have deep cleaning done in 45 minutes. They asked if I wanted to schedule another appointment. I told them I could come back next Saturday. They said there were no other appointments open on Saturday til May 20. Not sure if I will come back. read more

I went to this place because of a coupon - $29 for x-ray, exam and cleaning. I already knew what problems my teeth have and what treatment it should be if there is any treatment needed before my visit. All I really care this time was to have my teeth cleaned. I told the front desk explicitly after I filled out the form. However, after all the time spent on x-ray and exam, the doctor said I needed a deep cleaning, and some kind of surgery, which I understand will cost a lot more and of course, I was not ready for these services at this time. I told them I will have insurance next July, when the enrollment of benefit start. I could come back then to have the issue fixed. All I need was just a regular cleaning, but they said no, they were not able to do that without a deep cleaning. I argued with them. I asked "Does the regular cleaning make it worse for my teeth under current situation?" They said No. But still, they refused to offer me a regular cleaning unless I agree to have a deep cleaning first. Imagine your carpet is dirty. Will you stop vacuum the floor and wait for several months until you have the available machine to do a carpet wash? Although they waived the $29, I was really mad at them. I had to take half day off for the appointment, and I ended up with my teeth NOT cleaned!!! It may look like a stupid policy, but I believe their really intention is to trick you into more services. It is understandable that the office wants to make more money, but by pushing me like this actually push me away from their business. I do not recommend this place, especially, when you have a coupon. read more

Dr Butler and the support staff at this office were/are wonderful about my care. They were able to provide me with good dental care at a reasonable cost I could afford on my fixed income as a senior. I really do trust Dr Butler and the staff at Ideal Dental to take care of my dental needs. Nice, friendly, trustworthy and v ery capable. Going here for my dental care is the best thing I've done this year for my teeth and my wallet. Thank you Dr Butler and staff for being my dentist and taking care of my dental health. You are all the best read more

This place is garbage. Their website states that they offer sedation dentistry. I set up the appointment only to be told a week later that I would have to go to another location to have the work done by a different dentist??!! Though I liked the dentist I dealt with, their shuffling me off to another to compensate for their misleading advertisement is unacceptable and when I checked the Texas Dental Board, the experience ranged from 1-5 yrs in dentistry. NO THANKS! Had I known that they didn't offer this service, I would have saved my Dental insurance money for a place that actually does it all. These strip mall chains are the worst. read more

The office crew and Dr. And a great team. Always friendly and helpful with any questions. Been go onto then for a couple of years now. Love that they're open Saturday's! read more

They advised me to replace my crown and told me that insurance would cover all but $500 which I agreed to pay. Weeks after the procedure, I received another bill for $1000. I called to inquire why I received another bill after having paid the $500 I was told to pay. Their answer was that insurance didn't cover it. I came to find out that they didn't even verify whether or not insurance would cover it based my insurance history. They just assumed! Then they claimed they would help me dispute it. Instead, I received a call from a bill collector. This is how I found out there was not even an effort made to dispute it. I then called the office to work out a resolution to which I was told that someone will call me back. I never got a call. I have never been treated this way by a Doctor or a Dentist and no one I've spoken to has ever been treated this way either. Moral of the story is that you should be very weary of doing business with these folks, if you do business with them at all - which I don't suggest! read more

I've always had good experiences with the actual dentists but the support staff is pushy. Last time, they pushed me to get invisalign even though the dentist hadn't talked to me about it at all. I was interested and asked for pricing information. The lady opened a credit account for me to start a payment plan! I did not ask for that and only found out that I had a new credit line when I got an email from the creditor. I only wanted to know about the cost. I had to close that credit account, which hopefully will not affect my credit score. She offered to have the dental assistant take the required measurements for invisalign right away, even though I had not consulted with a dentist about the process. When I said I needed to talk to my husband, she suggested I call him. I feel that I was pushed to get something that I may not need and would cost thousands. This place is convenient and I like the dentists but I will not go back. read more