Kindest people, always on time, fair prices! Couldn't recommend this dentist or staff any higher!…read moreGreat people.

So glad we found Dr. Solis and his staff. Everyone is welcoming and kind and prompt. Would highly…read morerecommend this practice!

I received osseous surgery and an extraction in April. The surgery went very well, but they grossly…read moreunderestimated my insurance coverage, and thus I have overpaid out of pocket by $1400+. They also billed my insurance for 2 line items that were NOT included on my treatment plan and I have no idea if they're a legitimate charge. I have tried to reconcile this a couple of times and was told their billing department is hard to get a hold of and was not provided a number. Upon follow up, I was informed that Amar in billing would be calling me shortly. Three days and I never got a call. In addition to the overpayment, they charged $299 for a post surgery 3-month perio maintenance on my treatment plan AND billed my insurance for it. Why in world would you charge me (and bill insurance!) for a service you haven't yet provided? That should have been my first red flag because I also paid that $299 at the actual appt in July. I believe that's what's referred to as "double-dipping" on their part. I have at least 3 more procedures (sinus lift/bone graft/2 implant placements) to get things as I'd like. When I met with them last week for the sinus lift treatment plan, they calculated my insurance at $0. Zero. Nothing, when I know they will at minimum cover most of the IV sedation, even if none the surgery itself (nor did they include any credit for overpayment from April). This puts me paying out of pocket for 100% of it, thus effectively being over-billed again once my insurance covers their part. Add in a billing department that refuses to engage with patients. I fully believe this business is dishonest in their billing practices. Dr. V is a great surgeon. He really is. But I don't trust them with my money, so I am no longer trusting them with my mouth. I am already seeking a new periodontist. I encourage anyone whom has/is doing business with ToothHQ to please check your insurance EOB against their treatment plan for any discrepancies. I sincerely believe this periodontal clinic is deliberately engaging in unethical financial practices.

I had a tooth extracted that had an infection under the crown…read more Dr. A and staff are excellent.

Today was my first time at Mason Dental after recently relocating to Texas from California and I…read morehad the best experience with Chandra and Dr. Mitchell who both made me feel at ease. I have a fear of the dentist like most people and I recently broke a tooth so I came in today before it got to bad and they were able to save the tooth and crown it which was amazing! The level of professionalism and excellent customer service have been outstanding and I highly recommend Mason Dental. They also have the latest technology and are able to make crowns onsite which means you can get it done all in a few hours. Remember the hardest part is getting in the chair, once you are here at Mason Dental they will take care of the rest!

Be very cautious - all about money, not the patient…read more I visited Mason Dental for a new patient exam after calling ahead and confirming that my insurance will most likely be covered. I was told that insurance would be verified and that they would submit everything for a coverage estimate prior to treatment. After my exam and X-rays, I was informed that I had periodontal disease and would need scaling and root planing. I was also told I had approximately nine cavities and was strongly encouraged to proceed with laser treatment that was not covered by insurance. At no point did I feel I was given clear, conservative options or a breakdown of urgency versus elective procedures. The initial visit resulted in a $200 charge, and I was quoted approximately $800 for the recommended deep cleaning. Because the diagnosis felt significant, I sought a second opinion as I've never had periodontal issues and receive regular cleanings (I worked in the dental industry for years). At another dental office, I was told that I do not have periodontal disease and do not need scaling and root planning cleanings. Their review of my X-rays showed no signs supporting that diagnosis, aside from two isolated pockets near areas where my wisdom teeth had previously been extracted. Then was informed I have two areas on my molars that needed very small fillings on the occlusal areas. They were shocked my Mason Dentals treatment plan! Based on this second opinion, I'm concerned about the difference in diagnoses and the treatment plan I was given. I would recommend getting a second opinion before proceeding with Mason Dental.

I ran into a delay at work and was 10 minutes late. There is only a 5 minute grace period and then…read morethey just went home and didn't even call me. I ended up having to reschedule and can't get an appointment for two months. I find that unprofessional. I understand I was late, but really I'm the last patient of the day. If they would have called me to say they needed to reschedule I would not be so mad - but to just leave and I'm still racing to get there - unacceptable.

This is strictly about office "policy". I missed an appointment and was charged $60 for a no show…read more When I called to get a copy of X-rays that were taken previously, I was told the balance had to be paid prior to then releasing my X-rays. ????? So you mean to tell me that you are holding my x-ray that were already paid for by my insurance hostage because of a no show balance! I can understand not scheduling future appointments but not withholding something that has already been paid for. This seems unethical and money driven. If they had a website to pay the balance it would not be an issue. I don't give out my credit card info over the phone. Regardless that should not be a prerequisite for sending something that has already been paid for by my insurance.

Nice people at the front desk and very knowledgeable & caring providers. The only downside is they…read morealways seem to be running behind. Appointment can be at 2pm and you're not going to back until like 15-20 minutes later with long wait times in the chair afterwards. If they can improve their time management, this would be a 5 star experience. Come here with plenty of patience, or else it can be frustrating for some people. Great service otherwise!

Alright, so... This…read morereview is based on the billing, nothing more or less. As I reviewed below, the customer service, the cleanliness, and the staff are all wonderful. The care they put into their patients seems genuine, just as the type of care; or maybe that's where it gets questionable. With what I'm here to share, it may sound as if, I'm contradicting myself. Now, billing. I'll say this, now. I'm very grateful I understand medical billing, even with this being dental; some things follow suit. On: 10-28-2023 - They took over my treatment (my braces were already on, I moved and needed to find a new Orthodontist) X-rays were taken at the same time. Nothing needed to be corrected or changed, I picked up from where I left off. Meaning, that being charged for services as if I was starting as a brand-new patient, wasn't necessary. 06-2024: My braces came off - I had a full cleaning. At that time, they wanted to do another complete set of X-rays. I mentioned, that I had them done in October of 23, and the insurance will not cover another set within the same year. They said that would not be a problem and if so, they'll take care of it at that time. I will have to deal with that on my own, I should have asked for that in writing and I didn't. Needless to say, the insurance did not cover those sets of X-rays. I was also, looking at what was submitted to the insurance and what was billable/paid. From the dates above 10/28/23 - 06/20/24: They billed my insurance a total of $9,094. $76 - Oral Hygiene Instructions: This is something I was billed for, but I'm a grown adult, I know how to take care of my teeth and should not have been billed for this. My insurance did not cover this and I will not, either. $22 - Flouride: This is something I get once a year and will pay for out of pocket, but this is something I was not told would not be covered by the insurance. However, I already knew this. I am faithful to getting my teeth cleaned every six months, with my prior dentist, I've never had this issue. I always knew what my costs were before my cleaning and my costs were only for my, fluoride. If you choose to visit this office, I'd suggest you get the procedure codes for what will be done, YOU, call your dental provider and get the coverage information for those codes. When it comes to Orthodontics, I would suggest you look elsewhere. Again, their staff is wonderful, and the customer service is excellent; but when my money is being mishandled, that cancels out everything else.

I absolutely LOVE this dentist. I bring my 4 kids here as well and they are so so good with kids!…read moreMy last dentist told me I had 3-5 cavities every time I came in and I finally went to get a second opinion here and they told me I had zero cavities but pointed out (the same spots my last dentist told me there were cavities) and said that we should keep an eye on those spots and to remember to floss in those places better and sure enough 2 years later and those spots are still good! My old place just wanted $$ and I am So glad I found a dentist I can actually trust! When my little one smashed his teeth up into his gums after tripping and hitting his mouth, they fit him in right away and were so good with him! My daughter gets super anxious with all things dentist and doctor and she loves the staff here! 10/10 best dentist ever.

Very knowledgeable and empathetic dentist and staff! They truly care about what is best for you and…read morenot just up selling you. I felt well cared for and comfortable as a patient. Also, they have only the best, top-of-the-line equipment- highly recommend!

Dr Roland and his staff are amazing! The office is clean and organized. And the wait time was very…read moreshort! I am terrified of dentists but they made me feel comfortable and relaxed from the very beginning. They explained everything so I felt informed throughout the process. I look forward to being a regular patient here.

Chipped my tooth and Dr Limosnero squeezed me in to accommodate my schedule. Not only did he fix…read morethe chip but he also retouched my bonding! He's amazing! Quality care, wonderful staff, and overall a pleasant experience. I would highly recommend getting your dental work here.

Insanely long wait, took an hour to be seen regardless of the appointment being at a set time. Then…read morefinally went back and had to wait more.

I will start out saying the man working the front desk was nice and I think his name is Alex. He…read moretried to be helpful. I went in for a denture repair and the person who took me back took me to do X-rays. When I told her it was a denture repair she said she had to x-ray first. That was obviously to rack up my bill. She said she had to do them and the she would "see if the lab tech could fix my dentures". I told her so needed to know IF he could fix them first and she rudely told me to give her my dentures. She came back and said it would be a week because they had to order the tooth so I could go somewhere else and maybe I would not have to wait a week. I left very upset and decided to go back in because I didn't know what to do. Alex was super kind and told me the tech might have a close match. While I was waiting my daughter found someone who would send my dentures to the lab and have them back to me the same day. I hope my experience was because of one uncaring person but the fact they wanted to do x-rays for a denture repair tells me they are all about the money.

I have had a wonderful experience here. Dr. Basta and the entire staff have been so kind and…read morehelpful with everything I needed. It had been awhile since I had been to the dentist due to a number of reasons, and even though I need to get a decent amount of things fixed, they have been really helpful in working with my schedule and maximize the time I am there. The office is spotless, lots of cool technology, and I appreciate being able to watch and listen to Netflix during my crown and filling to ease my nerves a bit. I will be recommending this team to my family and friends!

I took my husband, who suffers from dementia, the day his mouth started hurting on a Friday. They…read moresaw him the day I called and were all very kind and understanding with him. The doctor explained that he will need an oral surgeon rather than removal in the office due to his medical condition. He was given antibotics for infection and they will find an oral surgeon for us as a soon as they open on Monday. I couldn't be happier with this place. We have been going there the last 2 years.

This is one of the few places I've given 5 stars to that I hope to not return anytime soon . I was…read morereferred here by my dentist ( Gateway Dental which I highly recommend) for the second root canal I've ever had . My first root canal they were able to do at the dentist, but this one I was referred to a specialist. It was an emergency and I was in a lot of pain . Dr. Saunders and the Essential Endodontics crew made the pain go away in less than 2 hours . I also received a call the next day to make sure I was okay . If your dentist sends you here don't be scared, the worst part is when when they numb the area as they are going to work on , you will feel close to nothing during the procedure. If you have had a cavity you know what I'm talking about. They also did a great job to make sure I understand the cost before they started.

Office staff, techs, and doctor are all friendly, helpful, and answers all questions. 2nd Root…read morecanal being done and came back here to have it done. I would recommend coming here to everyone. Was referred by my dentist office - Dr Megan Elam in Bedford.