The staff is awesome. Even when it gets a little busy. Professional all the way with a sense of…read morehumor. Even with rudly customers at times,they still aim to please in their profession. Making a living doing what they enjoy & dealing with the heat.Thank you all. Sincerely,Mr.Rice

Sydney, Robert & Ethan are fantastic and efficient! Sydney…read morewas kind to explain and show the parts that needed to be changed. Robert did a fantastic job under the hood and Ethan did a fantastic job under the car and skid plate area. Will definitely be coming back. Highly recommend!

Massive thank you to Ashley & Team for taking care of our vehicle today. Super quick, checked lots…read moreof stuff, and I was in my way before you could say Take 5 Oil Change is the best!

Quick service! Workers went out of their way to make sure I was comfortable and taken care of…read more This place does extra just to make sure everything is good. (Added some coolant and replacedmy oil filter. This all came with a oil change). Thanks!

Ryan Hillage ...A huge THANK YOU!! I had an issue where I…read morehit something on the highway, causing my bumper and the support plastic underneath the hood to separate. I called Brakes Plus, and the store manager, Ryan Hillage, told me to bring it right in so he could take a look. Not only was he able to put the piece back in place, but he also noticed my oil light was on, checked my oil level, and topped it off for me! I am greatly appreciative of the outstanding level of professionalism and service I received. Thank you, Ryan--you are top notch! I will definitely be telling all my friends and family to bring their vehicles to you.

I called before hand detailed explain my car issues and how it needs a manual inspection i asked…read morefor a full diagnostic. I said I'm having car towed I can come in person to they said we don't need you to be here we can just call you I'm trusting this i send my car no calls nothing next day i around 10 asked if it was seen they said no they will and call me back then they call and tell me they did a compressor test on the motor honesltt not making sense vague passed me to a manger and made sure one a manager spoke with me I asked that was it ? they made no offer to even fiz OR OFFER me a diagnostic report the man like okay good luck bye I asked arent u charging Me he said no need bc they really did have TO DO ANYTHING? Yet the jump or test they did would take work !!! told me I didnt need a whole diagnostic bc no use engine is dead .. I asks them can I have a receipt still they then say es they will get it to I feel they did the lazy thing didn't do what I requwsf Seems like they did not want to do the work they SHADY AND LAZY I towed mh car there and back for nothing How do you say no fee need we dodnt do much yet the psi. Numbers are not easy to get ... I called before hand saying the serpemtine belt to check along w full diag. they did 1 thinf and they arent right bc if my engine or motor was so dead or bad NO starting sound would Come thru the way it does!! giving me vague answer with no result or recorded anything is shady Never again and dont come here either their lazy ans lie. Thanks for no charge but Thanks For nothing & not doing what I requested and needed

Had something hit the under of my vehicle while driving yesterday. The car started making a weird…read morenoise. Had my wife call Firestone. The gentlemen that answered was super nice and friendly. We were able to get scheduled for their next available time for a diagnostics check for the car. They even checked the alignment for free. It is 9.99 for a diagnostic check. After all said and done. The gentleman upfront let me know that the noise that my vehicle was making was from the heat shield getting loosened. They were able to fix it for me at no charge since it was an easy fix for them. Not only was the gentleman up front was super helpful, friendly, respectful, patient and funny. But the team also did a great job and were very welcoming as well. I would recommend this place. They definitely gained a loyal customer after today's service.

DO NOT TRUST THIS LOCATION - REFUSED WARRANTY & PUT MY CHILDREN AT RISK!!!…read more I went to Firestone Complete Auto Care - 51st Ave & Baseline for a tire issue that was clearly covered under my Firestone tire warranty. One of my front tires had exposed wires, and the other front tire was beginning to show wire as well. I was within the warranty timeframe, and I also had a nail in one of the tires. Despite all of this, they refused to replace the tire. I explained to them that I have children who I transport to school in this vehicle, and that driving on tires with exposed steel wire is dangerous and unsafe. They did nothing to help. Instead, they performed an inspection and tried to scare me into paying for unrelated services, making recommendations for other work on my vehicle which is already in good condition while completely ignoring the actual safety hazard right in front of them. Let me be clear: * Exposed tire wire is a serious safety issue * Firestone advertises tire warranties for situations exactly like this * Refusing to honor that warranty while allowing a customer to leave on unsafe front tires is irresponsible and dangerous I left feeling dismissed, unsafe, and shocked that a company would jeopardize the safety of a parent and children while still trying to upsell other services. This location failed to honor their own warranty, failed to prioritize safety, and failed as professionals. I will never return to this Firestone, and I strongly warn others especially families to go somewhere that actually values safety and stands behind their warranties.

Our trip was saved with an AC issue they fixed . Quick & wonderful service!! Would definitely…read morerecommend.

They responded quickly. They let me know what t e price would be for fixing my car. I got my car…read morefixed the next day.

Thanks you peaches and Oscar for your professional and help. I came looking to sign up however you…read moreneed your physical card (which I like to travel lightly) Anywhom as a courtesy-- I was helped and we got half the job done. I'll be back for my membership peaches. Thank you for going over and beyond!

They say the ultra package is supposed to have full service vacuum, wipe down the windows, and use…read moreconditioner on the interior sides/dash but none of that was done. I asked the attendants before each car wash at two different locations and they confirmed this but nonetheless, at the end of the wash I had to ask why they didnt vacuum, or even wipe down anything with a simple wet rag and not even conditioner. The manager lied and said he watched them do it. Lol i was speechless. There was literally crumbs on my door rail, on the floor, and still smudges on my dash and around the outside of the cupholder. He said that needs a full detail. Something that two attendants confirmed were included in the service they just sold me a day prior actually needs a full detail... amazing. I tipped the attendants but I regret it. Anyway, they are a complete scam. They also won't give you the online price so beware of that when shopping around. The prices are actually $15 a month more than advertised. Also, if you're the customer service team and you're reading this. Please don't comment to email in. We all know that takes forever and the person who replies doesn't care.

I went here for a brake inspection on my high mileage vehicle. I was prepared for the news that I…read moreneeded a complete brake job, front and rear. Instead I was told my brakes were fine and that the fluid was also. This was a great surprise. I really appreciated the great customer service and totally honest evaluation. I will be back here for work I would have otherwise taken to the dealer. Highly recommended.

Highly recommend getting your car serviced here if you are in the South Phoenix area. Service was…read morequick & will be a returning customer! I originally went in with a list of services the dealership insisted were needed on my car, but after inspection at Brake Masters found out a lot of those were unnecessary and my car was in way better condition than expected. The customer service from Loc was the cherry on top for me. As a young woman, getting your car serviced can be intimidating and not a good experience, but I felt welcomed and was spoken to like a human. I very much appreciated the honesty which ultimately saved me a lot of money!

These guys are always taking care of me and making me feel like I'm priority and taking good care…read moreof my car very confident and won't scratch my new wheels Jaden and Dean are some good hard workers and if you want work done have them do it

Good service. They actually did a great job doing my alignment. Not many other shops do it…read morecorrectly or actually want to do it since I've got a 6 inch lift and bigger tires

I had a great experience with this mobile mechanic. He came out to me and replaced my A/C…read morecompressor, and the whole process was smooth from start to finish. He was on time, professional, and clearly knew what he was doing. He explained everything in a way that made sense, didn't try to upsell anything unnecessary, and made sure the job was done right. My A/C is now blowing cold again like it should, and the car is running perfectly. You can tell he takes pride in his work and cares about doing a quality job. On top of that, the convenience of him coming to me saved a lot of time and hassle. I'd definitely recommend him to anyone looking for reliable and honest mobile mechanic work.

I never got a reply for estimate or whether they had a way of towing my car or if they were a…read moremobile mechanic they didn't seem interested

muy buena atencion de la muchacha de la ofina te explica muy bien lo que tu auto nececita. te hace…read morelos estimados y te manda fotos de lo encontraron mal. y tambien la forma de pago se puede pagar con targeta de credito o zelle o efectivo pero al final me financiaron una parte. la otra la pague en efectivo. de hoy en adelante llevare mi carro para problemas mecanicos y mantenimiento de mi carro siempre lo recomiendo al 100

Great Service all the way down to Great Customer Service. The actual technical was great as well…read more I thank these guys for the excellent work that was done on a complete replacement of rotors & brakes I purchased off of Amazon. I wanted performance brakes & rotors, so I went with drilled & slotted brakes w/ ceramic brake pads. Pina's Auto Repair quoted me a reasonable price & told me to be there at a certain time. I pulled up & immediately they took the keys & got straight to work. Amazed at how quick & precise technician was. I will definitely return w/ any other services needed. Thanks Again! A++++