So we hired Hunters Home Builders to do a few small projects around the house. Darrel came out to look at the items. The things we wanted fix were to re hang a few doors, tighten up a few faucet handles, install a Wine Fridge to our island and a pull out garbage tray in same island. We also had a landing that had a riser added to it causing one step to be two inches. We asked can you take this out and retile the Floor. Darrel stated these were all easy things to do and he and his son could take care of it. Although while discussing the work he started to tell us how un reliable his son was and that should have been the first red flag.
So they were supposed to show up on a Wednesday but about 20min before they were to arrive my wife got a text saying that he had to help his son get ready for his Final test for HVAC certification and that they would be out the following day. Second Red Flag!
So Darrel, his son and nephew arrived the next day and proceeded to get items, they seemed to bounce around on different projects, the demo on the stairs did get done first then it was off to other projects. They did not finish the first day and after they left, we noticed that there was a mess left everywhere they had worked, it was like they didnt care they left a mess. I was always taught, when working at a customers property, leave it better then you found it, apparently these guys never learned that.
Friday came with them back on time bouncing in-between projects. Darrel worked on the install for the wine fridge and pull out while his son Brandon worked on the landing. At one point Brandon had to go to Home Depot for something and was gone for well over two hours to which we heard Darrel complaining about it. It looked as if nothing had been done to the landing.
I noticed that the landing between the stairs seemed to flex in the middle of it and we made mention to Darrel about it. I was worried that with the flex that the tiles would pop or break. Darrel said it will be fine, he is a big guy and you wont have any issues. His son finely returned and started cutting and laying the tiles. He got everything laid down with a this set and then told us not to walk on it for at least a day. We said are you kidding? All the bedrooms are upstairs, he then said well you can walk on it. Once again I voiced my concern about the give in the floor and was told once the thin set is dried, it will be solid. Also once again they left a mess in the house.
Saturday came and Darrel said they were almost finished, just had to do the grout work and finish the slide out for the trash can. Well it took all morning for them to complete the grout and when they were done around 1:30 they were ready to get paid and leave. We paid them and they almost ran out the door. What we then found was trash left behind from the flooring and just a general mess where they were. Now we also had another contractor here doing a build out on a wall, those guys were a night and day difference as they had paper rolled out for the floor and plastic up to cut down on the mess and cleaned up nightly.
Well Sunday afternoon as I went waking up the stairs, as soon as I stepped on the landing, I heard a loud Pop sound and froze, knowing I poped a tile. I looked around and nothing else happened until later Sunday night as I was going up to bed, I stepped in another place other then where I stepped earlier, and heard another loud Pop on a different tile! And now the landing feels mushy and I can tell that three tiles are giving way, caused by the floor flexing under weight.
I totally regret hiring these guys, while Darrel was nice, his craftsman work and sub standard work has made me second guess my decision and we will not be going back to them to fix our issues, which they should which they should be doing.
Edit, so in the light of day, the tiles did not pop, they actually cracked, and the poor quality of work is making me ill looking at it.
Update, now 6 tiles have cracked and we found a leak on one of the facets in the bathroom they "fixed" read more