Wanted a HotTub for a very long time and visited a few local stores closest to Goodyear( live up in…read moreEstrella ) . Decided to visit Southwest Spas's website and decided to visit in Mesa ( because they have been in business for 40 years ). We were greeted by Jasmine and gave us the tour of their spas with spas with different sizes and options. One of the Spas worked for us and Jasmine gave us a great price . Henry ( Manager ) called us and gave us a further discount( after seeing a picture of our Cane Corso Rescue, Henry loves dogs ) and arranged Nick to install delivery and electrical (220) the next day. Five outstanding individuals delivered and Spa was working perfectly. They took their time to demonstrate chemicals to maintain water clarity. Yes, Nick was outstanding! Always go with a Business that's been there for 40 years!

Pleasant and professional staff. Very helpful and no pressure approach. They are willing to…read morepatiently answer questions.

I promised an update once the spa was delivered…read more UPDATE The area manager reached out to me after posting this review. He was able to give me a timeline of when delivery would happen. The Bullfrog Spa was delivered six months after the purchased date. Delivery was smooth. Install was quick and professional. Staff from the Factory Store were helpful. We have had the spa for a little over two weeks now and we are happy with the purchase. It is working exactly as expected. We would totally recommend this spa with the caveat that delivery date needs to be clearly defined to set expectations.

We have have had our spa since June 2021 and just noticed the tub is warping on multiple areas of…read morethe top and sides. The stairs we have had since November 2021 and they have also warped or poorly constructed? Replaced step once already with the new one which is worse than the first one. Right now It takes 2.5 weeks for them to service their own products. Regretting our purchase. Absolutely the worst purchase we have ever made for $20,000 for their top of the line spa.

Great service. Very helpful in pool maintenance!!! They are always willing to take the time to make…read moresure they give us good information and that we walk out of the store with the right product

Very rude staff on 3/3/25. I will never shop here. Ace Hardware in FH has pool supplies.read more

We had California Pools install our pool in 1999, and they did an excellent job then and enjoyed…read morethe pool for 26 years. We decided to remodel the pool in 2026 and went right back to California Pools & Landscape to complete the remodel. We found the company still had our original plans from 1999, which made the entire process so much easier. Designer, Erich Mack, was the first to respond and gave us a quote and recommendations. He was very professional and thorough. When we went to the design center, met with Erich, and he assisted us in choosing our pebble tec, tile for the pool remodel. He made excellent suggestions and turned out beautifully. Next, we met Stephen Dreher, who was our construction superintendent. Stephen worked with us every step of the way and and answered any and all questions and concerns we had. To put it simply, he was awesome. Our hardscape superintendents, Ron and Alan, also made excellent suggestions on how to landscape the perimeter of the pool. We want to thank them for their insight and expertise on their design ideas. We decided to go with flagstone all around the pool and spa. The landscape crew included brothers Rueben and Randy, and what an excellent installation they did with the flagstone. Amazing. Last but not least was our coordinator and scheduler, Leann. She worked with us every step of the way. Leann constantly kept us informed and updated as the process continued. We always knew what was happening and when. Overall, the entire experience with California Pool & Landscape was seamless, and efficient. We couldn't be happier with the end result, and would highly recommend this company for any and all pool needs. Thank you California Pools and Landscape.

We never had pool before, so this was a completely new experience for us, and we are so thankful…read morethat we chose California Pools. Randy on the sales team did a great job professionally guiding us through the design and sales process. He was always quick to respond to any of our questions or concerns. Jeremiah and Marissa we very professional in their communications and diligently kept the project on schedule throughout the installation from beginning to end. Following the project completion, Kai gave us our final orientation and handoff. He showed us everything about how to maintain and customize the system to our liking. We are in the pool multiple times daily and enjoying every minute. CalPools was a great choice.

Imagine Backyard has a great showroom, strong product selection, and the GM/sales team has been…read moresolid to deal with. But the installation/third-party delivery experience was the worst I've seen. The install manager blocked my driveway while my family was trying to leave, then refused to move/back out so we could get out. When I insisted they clear the driveway, they canceled the install and walked off the job. Great company and leadership on the sales side -- but the install/service side is a major problem. If you buy here, make sure you get clear accountability on who is responsible for installation behavior, escalation, and completion, because that part was unacceptable.

Great to work with and good follow through. The showroom…read morewas easy to see the end product.

Recently the cover for my pool filter cracked. It's pretty old so I went to my local pool guy here…read morein Florida on the Gulf of "Mexico." He didn't have it. But he was able to give me the product number. I went on-line and AZ Pool supplies in Arizona was the only one that had it. I ordered it from them and it came in just a few days. Reasonably priced. 5 Stars Baby!!!

Ordered something online. Month later still hasn't shipped. No updates. Wonder if they're just…read morescamming people for money.

I've used a number of companies over the years and found Chris and Audi Spa last year. They were…read moretrustworthy and extremely personable. When I had another issue come up, they were the company I trusted to come out and get the job done.

Super friendly staff! They fit us in even during a holiday fixed an issue other repair companies…read morecouldn't figure out.

We highly recommend Hot Tub Superstore and Scott, Dan and Brandon for their excellent service,…read morecommunication and commitment to giving their customers the best experience. We love our new spa!

From the owner: Welcome to the premier hot tub store in Scottsdale, AZ. At Hot Tub Superstore, we are a…read morefamily-owned business with a proven track record of success. With locations in Arizona and Nevada, we are your go-to destination for all things hot tubs and swim spas. Choose from an impressive selection of over 60 models of hot tubs and swim spas, each designed to elevate your relaxation and wellness experience. In addition, we offer a variety of spa chemicals, accessories, and professional service. Visit us today and discover the perfect hot tub or swim spa for your lifestyle at Hot Tub Superstore.

Paid cash for a 2023 Dimension One "Amore Bay" Spa. The delivery crew came to measure the job and…read moresaid it would "just fit." They quoted one price for the delivery, then raised it upon completion. I learned there's a known plumbing issue with this particular make & model's "volcano" jet in the center. It finally burst after only 11 months of use & now the spa leaks water daily. I've had it sitting empty for 2 weeks waiting for them to come and repair it @ almost $2K. I'm pretty disappointed in the product & the service, I suggest you buy your spa elsewhere.

Lisa is amazing!! Thank you for listening to our concerns…read moreand being the best! So kind, caring and ready to help with anything

I am pleased to review Crawdaddy Pool service today as I reflect on the…read more great "as promised" service from John and his staff. I have been living in Arizona for 2 years and have been through three services here and was losing hope until I met John. He has expertise and makes his promises happen and we are thrilled at the result. We will not hesitate to call John in the future as well as highly recommend him to anyone when the subject comes up, Good Job Crawdaddy and thank you so much !

I have this pool and equipment for twenty years, Crawdaddy Pools redesigned and installed a new…read morepump, filter and WiFi controller. What a remarkable conversion!!! Electrical usage greatly reduced. Pool has never been this clear. Johnny and his people are on-time, competent, and very helpful. It is always great when you find a company responsive.