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I genuinely wish Yelp allowed negative stars because this place earned less than zero. From the second we walked in, the experience was hostile and uncomfortable. Our server, Samantha D., vaguely told us to "sit at this table" with absolutely no direction or professionalism. We sat at a nearby table that seemed more accommodating, and instead of handling it politely, she immediately became rude, loud, and dismissive. Her attitude throughout the entire meal made us feel unwelcome and uncomfortable, like customers were an annoyance to her. The food was just as terrible as the service. The fries were drowned in so much salt they were practically inedible. The "salt and pepper" wings tasted nothing like advertised and were completely covered in Old Bay seasoning. Every sauce we tried was awful and tasted cheap and bland. What made the experience even worse was the cleanliness and several plates brought to our table were visibly dirty. There is absolutely no excuse for serving food on dirty dishes. Between the rude service, uncomfortable atmosphere, filthy plates, and badly prepared food, this was one of the most disappointing dining experiences we've ever had. We will never be returning, and I would strongly recommend people spend their money literally anywhere else. Especially since this place will automatically close out your tab and give your server an automatic 20% tip.
The breakfast sampler was $26.50 (added bacon for $4.50). The eggs are powdered eggs. I'm not sure any of it was edible other than the English muffin, maybe. The service is slow. You'll scan a QR code to order, but you do have a server. He was fairly attentive to our drinks/refills. Our kids got a breakfast sandwich, which was $16 and because we substituted bacon for the candied bacon it came with, it was another $4.50. There's not many options in the C gate sections, but I would walk to another area before I ate here again. Seating is fairly tight quarters with limited charging available.
Another 2hr layover. Another desperate hunt for a halfway decent spot to kill time. Enter Humble Pie. I've been using "traveling" as an excuse to eat garbage, so I decided to reel it in a bit and look for something healthy. Scanned the menu saw lots of temptation, not much in the "virtue" department until I noticed the chicken wings came with carrots and celery. So I asked for just a side of carrots. Simple, right? But they were actually good. Fresh, crisp, and DELICIOUS. I ended up eating plates of them like it was a personal challenge. Then, because moderation deserves a reward, I ordered a skinny margarita. It hit the spot, light, tart, and knocked the edge off for my next flight. All in all, Humble Pie was a solid layover win. Chill spot, good vibe, and they didn't act weird about me basically ordering a mountain of carrots. Would definitely come back for round 2. Major props to Elizabeth for making my carrot dreams come true:)
Waited a bit over 30 minutes for my pizza (Pepperoni), but the pizza itself was actually really good! The dough was fluffy and the cheese reminded me of lunchables pizza (which I absolutely love). I was pushing my boarding time with the wait but glad the pizza came out delicious
Nice venue. Convenient to the C1-9 gates. Convenient QR code menu and ordering. Lovely breakfast sandwich with candied bacon, scrambled eggs, cheese and spicy mayo with crispy potatoes on the side. Excellent service by Jennifer. It took a while to be seated, but all good after that.
Needed to get some food before our flight. Not much in the C terminal. Picked this place. Really busy. We had to wait for a table. The server was nice. We both got pizzas. She got the cheese one and I got the Margarita. Both were just ok. Nothing special but made us full. Airport food...
Had an early flight out of Phoenix and my husband wanted to get breakfast before our long flight. Humble Pie was one of the few places open in our terminal, so it was pretty packed. We had to wait a little to get seated, and they weren't letting anyone sit at the bar since it was still breakfast time. Once we finally got a table, we noticed there was only one server handling the whole place. She was really friendly and hustled hard. The breakfast menu was pretty limited. Since I don't eat meat, I went for the carnitas hash but asked for it without the carnitas, so it ended up being just eggs and potatoes. It was okay, but I bet it would've been tastier with the meat. The portion was huge, and I couldn't even finish it. I can't remember what my husband got, but he said he liked his entree.
5 stars for service however 3 stars for food. Seats need to be changed out, not a good feeling to fall deep in a wooden hole and scratch your legs on torn up rough pleather. The floors were extremely slippery so be careful.
James the bartender is fast- but you can tell he's done it forever and he's over it. I said hi first. He didn't bring me a water until the second time I asked. He was just efficient and on the slightly quick/short/rude side to all guests. The pizza was barely ok. Marg add mushrooms felt very underwhelming. Mich ultra was obviously fine in a bottle. Maybe the qr code on the bar to order should just be the only method of ordering if the bar team isn't going to be welcoming. I don't think I'll sit at the bar here again- and I travel weekly. I say thank you and he says nothing. He does say sir and ma'am so at least there's manners in the robot. DiBummer. Oh and an update. He's on shift change and made sure to close us all out- which is Normal but like... you could've given better service if you were going to claim the tip. He wasn't happy I asked for a separate ticket for food. Had to get a manager who didn't exist the entire visit. The new bartender is bummed "Sam" left him alone last night with a dirty restaurant fyi. Hope he's enjoying his Starbucks cup behind bar while he's oblivious. Bummmmmer.
Headed out for some business meetings and decided to grab a bite to eat for breakfast. I ordered their pork carnitas & eggs, that is served on top of home fries with various potatoes. The waitress to served me was very friendly, quick and professional. Everything was prepared/served quickly and tasted good. If you are lucky enough to have your departing gate in this area and you are hungry, check them out. The do offer their pizzas for breakfast too. It's about a medium size location with a good amount of bar seating, along with table tops & counter style seating.
Overall, pizza is pretty good - especially for airport food. Service was friendly and the to go pizza came out within 16 minutes and was steaming hot. Price was $19.01 for a personal margarita pizza only, not terrible for airport food (but still high way robbery like all airport food prices). I could have split the personal size pizza with another person but not likely doable for a hungry grown man. I will say, the pizza had a lot of cheese - too much for my liking but was easy to pick some off. I can't speak to the ambiance as I took mine to go and didn't eat in the restaurant.
7 years ago
No prices on the drink menu!!! Buyer beware! Just stopped at Humble Pie I in the terminal 4 on the way out of town. I always enjoy a glass of Pinot noir, and was shocked to see that my tab reflected a 27$ glass of wine, for a pretty regular Pinot noir that I buy at the liquor store for less than 20$ a bottle! I noted the menu did not have any prices at all and asked the bartender Jenna to please provide a menu with prices. She told me "yea- we don't do that, but that is the glass of wine you are drinking." Not impressed by the Humble Pie - or the attitude. read more
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3 years ago
Now I know why this place has relatively low stars. I've been waiting for lunch for about 40 minutes with a waiter who obviously does not care. Please ask for someone else if you get "Ginger". Not only I did my wine arrive in a dirty glass, wait for the picture, but the coveted signature meatballs were cold upon arrival. Maybe they were warm when they first arrived on the line but even the "sauce" looked like it had set. To make matters worse, 3 parties sat around me, all received food before I did. They may have a chance when I return to Phoenix, but for right now, thumbs down all the way!! read more
4 years ago
3 years ago
7 years ago
Soooooo I know what your thinking 5 starts for airport food?! Yes 5 starts for airport food! Lets start with John my waiter wow was hands down amazing! He was pleasant and had the most AMAZING energy! I originally ordered fries because I didnt know what I really wanted... But when he brought my drink (Capitan punch) I thought I'm gonna need more then fries for this... So when he came back to check on me I was like "can I get...the mushroom pizza?" As I vaguely remember a pizza that had mushroom on it on l the menu and he says "the one with prosciutto?" And as we ALL know, ya girl don't eat the meats! But with out missing a beat and most likely seeing the disgust on my face he said "but we can just do cheese and mushroom if u'd like" I said "just surprise me (I'm on Vacation so I'm down for whatever)...anything just no meat" and off he went...as I waited I made a new friend....who I quickly converted to yelpism (don't goggle it I made it up)...and convinced him to also try the Capitan's punch he ordered the buffalo pizza minus ranch! When my pizza came I was like WOW! 1. This is huge 2. There is no way I'll be able to eat those fries... But fires never came! So I asked if he had cancled them he said "yup"...like clearly John's a mind reader as well! So my pizza came and I kid u NOT... it looked like something I would have ordered at one of those 'add your own toppings' joints! Like just go look at my reviews and you'll see this thing was crafted from my own mind! Needless to say it was delisous and HOT like I had to blow it a few times HOT and still had to make that O shape with my mouth as I chewed... So anywho if your flying out of PHX stop by..try humble pie and ask for John and tell him I said "hey boo!" read more
4 years ago
4 years ago
Terrible. Ordered to-go, we were told 15-20 min. It actually took an almost an hour, so got our food just in time before our boarding started. Got to the gate, checked the pizza, .... Instead of the $17 sausage pizza we ordered, they gave us a cheese pizza that looked like it's from the food court at Target. Raced back, guy at the counter said oh sorry, the person after you got it. 100% recommend getting a sandwich from the convenience store across the way instead. read more
7 years ago
I had a good experience along with enjoyed my mimosa and breakfast pizza. All staff members were super nice. I was seated right away and my water was delivered super quickly. The mimosa could be 1/2 oj and sparkling or mostly sparkling. I asked to be seated by a plug and was able to do so. I'd go back if passing through PHX read more
Garbage food (see pics) The blonde man who took my order was funny and a joy at 5am but the food was so sad for eleven bucks and made me sick to my stomach allllll day. I would have gone back for a refund but my flight was leaving- worst 1- bucks I've ever spent... the open box is how it was handed to me with the potatoes and fruit liking half eaten. RAWR. read more
2 years ago
3 years ago
I've had airport food before. This was terrible. Basic personal cheese pizza, $13+. Hardly any cheese, sauce plopped in center of dough. They advertise fancy cocktails but only the most basic drink is delivered. Don't waste your money here. read more
3 years ago
I can't remember the last time I have gone to a restaurant and had the waiter ask all of our names and REMEMBERED it! Matt went above and beyond serving us. He made my morning! The world needs more people like you Matt! Thank you for taking care of us! read more
11 years ago
I can't speak to their pizzas, but the salads are decent to average for the pre-packed airport variety. The chopped salad in particular is a good portion for ~$10, fresh and with a lot of chicken and salami. I did not care for the actual taste of the salami, which seemed a bit funky. I picked it off. They also offer an extremely-average caesar. My main complaint about this spot is their slow service: I understand a pizza would take a while to get, even in a quick-burn oven, but the woman at the register was making excessive conversation as a line got larger and larger. TIP: as of mid-October, the area directly in front of this restaurant is undergoing flooring construction, so foot traffic really bottlenecks up right here, making the line look even longer than it is. read more
Pizza was very good. Came out relatively quick, which is good to know in an airport setting. Problem was that although it looked and tasted pretty good, it was a mess to eat. A lot of the topping came right off the crust when you tried to pick up each slice. It was also a bit pricey for a 10in pizza. But it's an airport.... Nothing is cheep! read more
This is the not place to go if you have just 2 1/2 hours before your flight (well, in my experience). I ordered the strawberry gorgonzola with chicken salad and my co-worker got the patty melt with a side salad. It took approximately 40 minutes to get our food. There was a table next to us where they asked for to go boxes even before their food came and they were seated before us! Finally when our food came, we swallowed everything. I remember it was good but not good when you're eating in a rush. I will probably go there again only if I have 4 hours before my flight. In translation, NEVER. read more
2 years ago
5 years ago
7 years ago
Decent pizza but coming from NJ and really ~knowing pizza~ I wouldn't say it's the best thing I ever had - especially for the price! But for airport food, it was good. Bonus: they apparently slice their own pepperoni for their pep pie! Heads up: takes about 15 minutes for your order since they cook it fresh! read more
Horrible customer service and a total rip off! I do not recommend coming here in fact I would strongly encourage people get their food else where. I definitely have concerns for their cleanliness and prevention of contamination. I saw the lady at the register with gloves on handling money and using the same pair of gloves to touch food items. read more
3 years ago
Extremely rude staff! I was here very early in the morning, before the airport was crowded. I first ordered my food from the "To Go" side of the restaurant, but decided to sit at the rail closest to the airport gate. I sat on the far end in the corner of the restaurant, and was eating my breakfast while on a conference call. A server approached me, and seeing that I was on a call, stood in my face until I acknowledged her. She said "Do you want to order a drink or something with me?" Realizing that I'm seated in her section, I replied "Sure, I can do that." Her condescending response was "Yeah, because this is a dine-in restaurant." I immediately turned her down and said I'd leave because I didn't appreciate the attitude. Their sign clearly states "Reserved for Humble Pie patrons only," which I was. I can understand if they were busy and needed the seating, but it wasn't that busy, tables were available, and I wasn't there longer than 10 minutes. The attitude was unnecessary, and the approach was simply to make me feel stupid for sitting there. I will never patronize this establishment again. This was a horrible approach to trying to educate a customer on their seating policy. read more
3 years ago
My beef is not with the service here but I would have liked a little more (beef) on my burger. Kenneth was on top of it and read the room impeccably and was very prompt and friendly. The food was exhausting. These chain restaurant folks really just leaned into the dystopian universe of sit down shut up take this 18 dollar lunch lady sandwich and 17 dollar beer or gtfo. My sourdough hamburger was dismal and the fries eluded to this seasoning of the gods on the menu. I've had better meals in prison and didn't get screwed so hard either. As if a $18 dollar half oz patty and two slices of sourdough toast wasn't justified the extra 3 bucks for my fries really was the icing on the cake. Your options are slim in terminal 4 PHX but I'd rather take the $100 bucks I spent at Humble Pie and eat 30 bags of lays plain potato chips instead. (Or 3 bags in airport prices). Good luck safe travels eat elsewhere. read more
3 years ago
2 years ago
5 years ago
three times i have been here---three times. get only one thing to eat. meatballs. was suprised that the the ones yesterday were a bunch of smaller ones, as before you used to get three pretty good sized ones. actually had them for breakfast one day. what is really irritating is the place is crowded, packed, and they have a great sign up that says please wait to be seated--but people ignore the sign, just go in and sit down, and the people working in the place dont seem to do anything about it. they do have rye at the bar, so no, i didnt have that for breakfast that day, but it is nice on the way home after a crazy day of traveling and working. have not tried anything else on the menu, but the grille is open to view and it appears that everything is freshly made, which at an airport is a plus. read more
8 years ago
Located inside the Phoenix airport, this is a decent choice for food while you wait for your connecting flight. It's airport food so it's not the greatest but my margarita pizza was edible and it was relatively fast to get. read more
5 years ago
3 years ago
By far the worst place I have ever been served a drink! To top it off prices of drinks are outrageous!!! read more
4 years ago
3 years ago
More info about Humble Pie
3400 Sky Hbr Blvd
Phoenix, AZ 85034
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http://www.humblepieusa.com/
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Ask the Community - Humble Pie
I need to call them for a copy of a receipt. Do they have a phone number? I can't find one anywhere!
I cant find it either, maybe try calling one of their other locations (Chandler restaurant is not far from the airport one- 480.307.9412) and they might have it? I do see a Customer Care # at the bottom of receipts too you could try 877-325-8777
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