I called and email NSD multiple times trying to schedule a pick up, nobody answers the phone and nobody responds to my emails, I just get an automatic email back saying to contact and still receive the same without being able to talk to someone. I tried to do chat online and nobody pops on and it very infuriating, it ridiculous and feel like it shouldn't be this hard to talk to someone within a company and I almost ready to call home depot to which I ordered the item to tell them not to used this company as they a very unprofessional. read more

I would give negative stars if I could. First, our door was delivered Thursday night. I heard them outside but by the time I went out they were gone. I have on video and photos of this piece of trash that the delivery men consciously decided to leave leaning AGAINST OUR VINYL PICKET FENCE. It has scratches all over it, the pre hung wood is broken, and it wasn't wrapped in anything except a broken piece of plastic. They left it out in the rain, and my voicemail from this company stated they would leave it in a dry area of my property. I have a covered front porch. Either way the door was so damaged, they never should have left it in the first place, let alone leave it leaning against my fence. I'm not sure if that is damaged yet, I'll find out when they pick it up on Monday. I've never experienced such disrespect from delivery people. read more

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Far far far far and away the absolute worst shipping experience of my life. I paid for white glove delivery and set up of a treadmill to assist my wife in recovery from a torn knee ligament and was assured on multiple occasions I would be called the next day to set up delivery. Here I am, another week later, for a product that was delivered to them almost a month ago, with no date or delivery set up. I had to call the original product company (Nordictrack) and have them call the shipping company directly to set up delivery. Amazingly they were able to get me a delivery date but I never heard from the shipping company itself to set up this delivery. I just got off the phone with nordictrack and was assured I'll be called tomorrow to set up a delivery time window... I'll be surprised if that happens. Bottom line, theres much better out there. Places that have their ducks in a row. This isn't one of them. I would avoid them at all costs. read more

Truthfully, it did not exceed my expectations at all. Firstly, me bedroom is a few steps to the left of the doorway and even though I requested, the delivery guys refused to put it there. I understand, but that is not above and beyond. More importantly, they dented my wood floors!! When they put down the box they didn't do it carefully and now there are literally dents in my brand new wood floors. I am very disappointed with the service!!! read more

NSD never called me to make an appt for delivery. They dropped my new dining room set off in the snow in my driveway. I was home all day. They made no attempt to contact me the day they delivered or even ring the doorbell. I found the furniture the next morning covered in snow. Im 66 with a broken arm. I cant move this stuff by myself. I had to pay people to come bring the furniture into my home. read more

The worst experience I have received. Ordered from proform with a 200+ delivery fee to deliver to specified room. These men were unprofessional, they scuffed up my wall, this was prior to covid reopening, and I'm a nurse who experiences it head on. They came up with no masks, and dirty shoes, when asked to place shoe covers on, they denied, and I had to provide them with masks to which they were very unhappy to oblige. My box was damaged after delivery, and my home was scuffed in the process. read more

I needed to return pallets of hardwood floors and Home Depot put me in touch with NSD shipping to schedule a return. They informed me they will reach out to me to schedule a pickup time. This all happened on Thursday. Friday morning at 6am, I received an email saying they tried to contact me to schedule a return, which according to my call log is false, and who would call me earlier than 6am on a Friday morning anyway. In the email was a phone number that I had to call. When calling the number, I was prompted by an automated answering machine that asked for my return number and my shipping zip code, and upon entering that information the automated voice message informed me that someone will reach out to me to schedule a return. It is not the following Tuesday and have not received any phone call from NSD. I called Home Depot to see if they can switch the shipping courier and NSD is all that was available. The person on the phone offered to call NSD and the front desk person said to call back during business hours after 9am. This all happened about 10 minutes before 9am, so I told the Home Depot representative that I'll stay on the line until 9am so that he can call NSD back and get this all sorted so I can start my day. After a few minutes I was disconnected and redirected to the Home Depot survey :( I have limited space on my property and these pallets of hardwood floors need to be moved before I can receive any more shipments for my home construction and NSD logistics is pushing back all my timelines. If you are given an option of couriers, I highly DO NOT RECOMMEND NSD. It is so hard to get any human on the line to schedule anything. read more

Marked my item as delivered last week then admitted it wasn't. Won't answer phone in which it hangs up after 15 minutes, no call back, no response to email, online chat reps just disconnect chat. I'm starting to wonder if I will ever get my order which is quite large and expensive. Definitely don't choose these guys by choice. They say customer service is their number 1 priority but that couldn't be any further from the truth. read more

Companies like Home Depot should be absolutely ashamed to be using NSD for delivery services. I worked for Home Depot, as a District Auditor in the DC Metro Area in the early 2000s, and we would have never let a company like NSD tarnish our reputation. Home Depot needs to take a long hard look at the vendors they are using. I've had nothing but horrible experience working with NSD. Long story short: 1. The initial delivery included three vanities that were over 400 pounds each. I watched them flip each one end-over-end off their truck and then be mishandled onto a furniture mover. I only accepted the delivery because the boxes looked in good shape. I opened the boxes that night and all 3 of the vanities had broken tops and broken frames. ($4,000 value) 2. Called Home Depot to get a return setup, which I was told would be scheduled in 2-3 days by NSD. They would not refund or reorder the vanities until the broken ones were picked up. 3. Waited 5 days and didn't get a call from NSD, so called myself (waited on hold for 1.5 hours). I was told they would be picked up on a certain date between 4-8PM. 4. That pickup date came and by 7:30PM they hadn't called, so I called them (waited 50 minutes on hold). I was told, by Candace, they were behind schedule and I was 2 pickups away. By 10:00PM they still hadn't called and their phone system was closed for the night. (no show) 5. Called NSD the next day at 8:30am. They answered, but said that the terminal was closed and they'd call back soon. (never called) 6. Called Home Depot and they called NSD and setup a new pickup date/window. 7. Pickup date came and still no call. Called NSD (on hold for almost 2 hours) and asked to talk to the manager. The manager (Brian) had no care that NSD broke the vanities, missed the first pickup or second pickup. Then claimed that the first pickup was never confirmed by me, even though I talked to Candace that night and she told me they were 2 pickups away. And, told him that I did confirm the second delivery when Home Depot set it up and patched me in on the call. Brian went on to say that they don't get out to our area often and we'd be on the next pickup (6) days out. 8. The day before the pickup, I called NSD (on hold for 3 hours) and I was finally told that our pickup was confirmed between 4-8pm for the following day. 9. The next day, NSD actually called and said they were on the way. 30 minutes later, they showed up and wanted to pickup 1 vanity (don't forget, there are 3 broken vanities). I told them that they are picking up all 3 and I'm not going to do this any longer. The poor guy didn't know what to do or say and called his manager. The manager told him to pickup all 3 broken vanities. I documented notes on his pickup slip, because I had a feeling this wouldn't be the end of the problem. (Oh and by the way, they left me with all of the boxes, packing material, trash, etc. Told me that they didn't want it.) 10. The next day I get a refund email from Home Depot. Shocker, it was for only one vanity, because NSD is too stupid to do their job (ever). 11. Called Home Depot (again, on a Saturday) and told them all of the information. They said that they'd have to call NSD during a weekday to figure out the refund. 12. I got the refund for the other two vanities that Saturday. 13. NSD continues to call me to pickup the 2 additional vanities that they already picked up. I keep telling them that they already have them. 14. Today (1/23) they stopped by to pickup the 2 additional vanities and I told them, again, that they already have them. The guy thanked me and left. Hopefully this is the last time I hear from NSD, but I have a feeling they are too ignorant to communicate their failed pickup today and will be calling me again soon. I hope someone from Home Depot will read this, and the 100s of other negative reviews on Yelp/Google/BBB, and stop doing business with NSD. Home Depot you are better than this and there are better shipping partners out there. NSD has no respect for service level agreements and they are tarnishing your name. NSD, you should be embarrassed. Your customer services is absolutely horrible. Customers have to wait on hold 1-3 hours just to confirm/check-on deliveries/pickups. You don't call customers back. You don't have any follow through. Your managers don't show any sympathy for customer's situations. Your delivery team has no respect for property. You are lacking communication between departments. I honestly don't know how your leadership sleeps at night. read more

I take back what I said about NSD as they didn't keep their word and the drivers just threw my stuff on the curb. Luckily my neighbor was home and notified me then stated that they didn't even use tools; instead, rolled my cabinets on the ground which was totally unacceptable. No courtesy call nor able to sign for my $1500 goods really is not the professional way to treat customers; especially, those that serve our country! read more

Hub Group - Couriers & Delivery Services Near Me

My TV is scheduled to be delivered Wednesday the 26th but I'm off work today and tomorrow and was trying to request getting a earlier delivery. I've called and emailed NSD a half dozen times to get it rescheduled or just talk to a customer rep and no one has replied back or called me. My TV according to the tracking number is in my town 5 miles from my house and I'm willing to go pick it up but I don't even know where they're at. NSD is the worst delivery company with zero customer support that I've ever dealt with. I've called Amazon and let them know I will refuse any packages that will be delivered by NSD and will take my business elsewhere to avoid getting stuff delivered by them. I do recommend to anyone out there ordering and having packages delivered by NST to avoid them they do not have any customer support and you will be very very disappointed. read more

Hub Group - Pat , your tracking shows it's in Durango-La and I have not talked to anyone at your company cause no one calls back - Couriers & Delivery Services Near Me

Tracking gave no updates or timeline. I was contacted by the company the day before requesting delivery. I did not realize they would be coming at 7 am but the time window did say 7-11 when I looked back.7 am is way too early for a delivery. They showed up at my doorstep, but never confirmed my name. They tracked dirt all over my yoga mat and apologized for the early hour. I went back to sleep and they came back 30 minutes later and woke me up again because they delivered the wrong package. The men delivering were very polite, but I think they were in such a rush they didn't pay attention to details like tracking in dirt all over my yoga mat or leaving the wrong package. read more

Excellent communication, efficient delivery & assembly. I would not hesitate to use this service in the future.

My delivery was quick and they installed the treadmill in less than 30 minutes. the automated calls were not ideal but it worked for me. read more

Ordered a RV slide topper from Amazon and it was sent to me starting in Kansas City . I live in Northern California and the topperwasoit ten days but apparently lost my topper somewhere in Colorado. My topper was 13' x 9".... how do you lose something that large? It was stolen! . Someone had to pay for that because I didn't. So I ordered another one ( through Amazon). It's supposed to arrive in another10 days yet the tracker says it's in Chico, a town only 58 miles from me! I guess it will continue to sit in their facility for the next 9 days, then run it out to me the last day? No one ever answers their phone. Good luck if you got an order. read more

Is this even a real business? After a combined 29 minutes of sitting on hold and/or listening to nonstop ringing as NO ONE picked up the phone over the period of several days, I finally reached out via email, as instructed by the phone tree. Surprise!!!! Those emails got bounced right back to me. After FINALLY reaching out to me after three weeks of phone calls and emails, they have already had to reschedule on me after one confirmation. I'd try to stay positive about this, but after looking at all of these negative reviews, why bother. I pity anyone who has to deal with this sham of a company. Bust out the ibuprofen, you're in for some major stress headaches. read more

I ordered a massage chair from Amazon before Christmas & scheduled delivery to my business for Friday 1/7/22 between 8am to 12pm. On 1/6/22, a woman called an rescheduled it for 1/7/22 between 12 -4pm. They never showed. On Monday, 1/10/22 I attempted contacting them by phone - only to have their system hang up on me after 20 minutes with the claim they'll call back when it's my turn in line. Spoiler alert- they didn't. I attempted chatting with them 3 different times during the day- no one ever picked up. I also tried calling back the number that called me to schedule delivery - it just rang & rang. No voicemail. I finally get a phone call mid-morning 1/11. Not with an update... asking me if the chair was delivered. When I said No, the girl seemed surprised and said she'd call back later that date with an update. She never did. I am certainly understanding the serious issues facing our delivery people in the time of COVID but, communication is key. If the delivery wasn't going to be made, I should have received a phone call not been left hanging for several days. I'm glad I had the foresight to deliver to work... I would have been seriously ticked had I been sitting at home & stopping all my plans to wait for them. A short phone call would have done a world of good in this situation. I wound up contacting Amazon customer service Monday evening since I couldn't contact NSD at all. As nice as Huda is, she hasn't been able to do much more than me. At least she's keeping in touch though. NSD FINALLY called back yesterday afternoon, 1/12/22, to reschedule delivery for today 1 - 3 pm. We'll see what happens... Based on what I'm seeing in other reviews, I seem to be lucky its only been a few days. :/ I will update post-delivery. read more

I ordered my treadmill from Amazon on 12/13/21. It was delivered to the NSD Loris, SC facility (40 miles from my home) on 12/15/21. I was told it would be delivered 12/21/21. Perfect - since this was a Christmas present. NO DELIVERY. Next tracked for delivery on 12/27/21. Received word it was "out for delivery" between 10:00 and 1:00 PM. Tracked again and it was "delayed" until 4:00 PM. NO DELIVERY and new tracking says it will be delivered 1/13/22 - four weeks after delivered to NSD Loris, SC. I have called several times - no response. I have used the NSD message page - no response. I have tried the pop-up "Chat" - no response. Do I declare this stolen by NSD and initiate a lawsuit? read more

It first started with a call on January 5th with a call to schedule a pick up of a snowblower that was shipped (not by NSD) with damage to it as well as the box looking like it went through a tornado. I told the gentleman on the phone that no one would be home until after 4pm on the 6th. They said they will schedule it for the last one for the 1-5 time slot and if they can't make it after 4 that they would call. While at work at 2 pm I received a call from a driver that they were 10 minutes away. I told them no one is home until after 4pm. They told me to call dispatch to reschedule and hung up. After speaking with the "VP" I was told that he lived near by and was receiving a delivery on Sunday, Jan 9th. "Great" I said. "What time?" and was told the same time, between 1-5. At 5pm I called 833-744-7673. After being on hold for 16 minutes the automated service stated they would call me back at the number I called or could leave a different number and after that disconnected. At 8:19pm I received a call from the 833 number and the representative stated she was returning my call. I informed her what happened on the 6th and the 9th. She said that she sees the scheduled pickup for today but doesn't know what happened and obviously their dispatch or central (cant remer what she calle it) was closed and that she can call me tomorrow to find out what happened. I said, it's fine to call me tomorrow so we can just reschedule a pickup since Home Depot won't issue a refund until its picked up (which I understand). At 8:44pm I receive a call from their worker telling me hes 10 minutes away. I was confused as I received the call from the 866 number. When I paused because I was a little thrown off the driver instantly yelled "YES OR NO" and then proceeded to hang up on me. His number is 347-624-8428 It was completely unprofessional and without a doubt, uncalled for. Why would I not question receiving a call about a pickup that was 4 hours and 50 minutes late without any form of communication about being delayed. The kicker part, they pulled up to my house thinking I was gonna let them in to get my package. Without a doubt the WORST courier service EVER. Homedepo PLEASE STOP USING THEM. Disgruntled and Annoyed David B read more

Still no call from anyone at NSD to schedule delivery, despite assurances that someone would reach out to do so. Ridiculous. read more

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2/23: I been having issues since the start with this company. I ordered on a Monday 2/15, on Wednesday 2/17 they switched my delivery date from 3/25 to 4/2. The following Monday 2/22 it states its at the local warehouse ready, but still a week to deliver? I contacted customer service the next day and they said it be deliver today 2/23. I leave work to make sure I am home for delivery. What do you know, no one comes. I wasted half a day waiting for a package. 2/24 - Update: I have contacted NSD to find my package, they have no idea where it is. They said it wasn't delivered due to "Weather delay" but It was sunny yesterday, so instead of being honest, they lied. They told me I can pick my item up and to call the office to set a pick up time to get it. I have called and left multiple voicemails. No answers or call backs. Does this company even exist? I feel like I am being lead on a wild goose chase. I shouldn't have to do this to get my package which is 30 minutes away sitting in a warehouse. read more

I had excellent service today from NSD. I was freaked out over the negative reviews, but besides a change in delivery date due to weather, and some last-minute changes in delivery time on the day of, it couldn't have been better. The 3 delivery guys were friendly and strong! They had to get two, 200lb vanities up 2 flight of stairs with 2 turns. I actually had to convince them to remove the boxes first. They were afraid of drawers coming open and damaging the walls, but it took 6 in off the width, which gave them more room to maneuver. Draws were screwed shut, so no damage. I did give them each $20, since I'm sure they only got a fraction of the $60 delivery charge. We never could have gotten them up the stairs on our own, so it was worth it. They also cleaned up quickly. I only had to vacuum up some small styrofoam bits. read more

WORST. COMPANY. EVER! I cannot overstate this. NSD is the absolute worst delivery company I have ever encountered. My package was a slide for the playhouse I am building for my daughters' birthday party on Saturday. I ordered the slide on Jan. 9. My package was scheduled to be delivered on Jan 23. It arrived at a local facility on Jan 18. On Jan. 23 the online tracker showed that it was "out for delivery." It never arrived. I tried for days to get information from the company about the location of my package. I spent hours on the phone just trying to talk to a live person. When I finally got through to their call center in India, they said they would have someone call me back within 24 hours. They never called me back. On Jan. 27, the online tracker showed that the package was BACK at the local facility where it had been almost 10 days before. Finally, I just called the company (again waiting forever on hold) and told them I would pick the package up myself. They said I would have to get pre-approval from Amazon before they would allow me to do that. So I called Amazon and went through their customer service to get it approved. Amazon approved it. THEN NSD CALLED AND TOLD ME THAT THEY ACTUALLY COULD NOT ALLOW ME TO PICK IT UP MYSELF AFTER THEY HAD TOLD ME THAT I COULD. NSD is now telling me that they won't even have an UPDATE for me on my package until Jan. 29. Because of the delay, I couldn't dry in the playhouse and part of it was ruined by rain. On top of that, the playhouse will now not be finished in time for my daughters' birthday party. Thanks, NSD. I will never buy another product if you are the courier. read more

Delivered my items a d pla ed in room. Had to wait for his assistant but arrived timely. Picked up and Removed packaging

Been trying to get ahold of anybody about my item they are delivering and can't get ahold of anybody.

This carrier is the worst one I have ever had to use. Their delivery date continues to change to later and later dates, and it is impossible to speak with anyone at NSD on the phone or using the live chat. Not even Amazon can reach NSD to tell them to let me pick up my package. I finally was able to figure out where my item is, it is very close but they will not deliver it for another week and will not let me just swing by and pick it up. Stay far away from this delivery company if you can. Update: A rude woman from NSD called and basically said they have 48 hours before they have to deliver a package and that the website tracking information wasn't to be trusted and that I made up everything. Still can't get my package, and it's going to be over 48 hours of them sitting on my package down the road from here. If you get something from Amazon, and it is shipped with NSD, I highly suggest you cancel the order till a reputable delivery company can bring it. It looks like that is what I am going to have to do. read more

If I could rate the service less than 1 star I would. This company has scheduled the delivery of my product twice now and I still do not have the item. The first delivery date they did not show up nor did they see fit to communicate they were having issues. They contacted me via text to reschedule delivery for today. The driver was late, they walked the drive (which I made sure to shovel completely clear of the recent snow), got back in the truck and left without any explanation. I have tried on several occasions to contact the company via phone, email, and live chat. It seems impossible to get a response. Needless to say, I have now missed two days of work I still do not have my product, and I have no idea what is going on. read more

the two gentleman that delivered my treadmill were polite, kind and communicated what they needed and did a wonderful job. They laid blankets down on my floors and were careful not to damage lights or walls with the box. read more

The drivers never called to let me know they had arrived, I only found out because I heard the loud humming of their truck. My packaged arrived with a few holes in the box because of poor handling. You could clearly see through to the inside. The size was about the size of my fist. Upon delivery, the delivery men requested an additional $100 dollars each, so about $200 extra dollars for them to delivery my treadmill to the door of my condo. I told them I only had $60 in cash and if they would accept it for 5-10 minutes of their time. There seemed to be a disconnect because they kept on questioning me and asking for more money. I would have venmoed/paypalled them the cash but they refused and then stayed parked in the parking lot for about 30 minutes before ultimately leaving. Ultimately disappointed in the level of service. read more

I wish I could give them zero stars. I can't believe Home Depot still uses this company for delivery but it has officially made me stop ordering anything from Home Depot. My latest delivery with them took over a month and there was no tracking information on the number. After an hour on hold with Home Depot they got ahold of NSD and told us the item was "on a truck that was not yet docked" and had been for two weeks! Somehow, the next day, our snow blower showed up at our house in an OPEN box and was missing parts and the handle was broken. Now I have to wait for NSD to call me and schedule a pickup to return this broken piece of junk AND had to drive an hour to get one actually in stock now that it's snowing and they're all sold out. This has been an absolute joke. read more

Hub Group - This handle is missing parts to tighten the bolts and is broken. - Couriers & Delivery Services Near Me

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This company actually deserves a negative star rating. My shipment is over a week late. They do not answer phone calls, return phone calls or emails. Customer service is non existent. This company was chosen through Amazon for me but I would never use this company nor wish this headache on anyone. Do Not Use...... read more

UPDATE - package was finally delivered on 8/31. Updating to two stars as I can tell the customer service team is doing their best to make these deliveries happen - it just seems as though the local distribution facility was either being uncooperative or otherwise opaque in their responses. I'd originally had a delivery scheduled from NSD on Tuesday 8/23 between 11am - 2pm EST. This delivery did not occur. I was informed that it has been rescheduled to yesterday, 8/25, between 8am - 11am EST. That delivery did not occur. I emailed yesterday (extramile@hubgroup.com) and was informed the 'package didn't make it onto the truck' and that someone would be reaching out to me via text message yesterday, to schedule delivery for today. That message did not arrive. I reached out to chat help last night after not receiving this message and was told someone would call me this morning. This call did not happen. I replied to the email thread from yesterday 5 hours ago asking what was going on. No reply. I tried emailing extramile@hubgroup.com again two hours ago. No reply. There's a theme here. At this point, I just want my package. Not sure what is going on with this company. Tracking Number:6711922 PO #:XkHH4XbXL REF #1:1045963154603001 read more

In full disclosure, I missed my delivery on the first go around, so I contacted them for a rescheduling. The rep told me I'd be contacted within 48 hours and that was that. It's been over 2 weeks, 5 calls, each time, "You'll be contacted within 48 hours to schedule your delivery," I have not received my order. I wish I could choose a different carrier. I'll be canceling my order outright today with the primary vendor. ---------REVISED--------- After posting this issue, the company responded immediately and got my delivery sorted out in days. Much appreciated and everything turned out alright in the end. I do wish I could have avoided the whole situation, but tip to anyone who is having difficulties, they are listening here. read more

Worst experience I ever had in my life with the delivery of a NordicTrack treadmill! They silently missed the original delivery date without any notice or explanation. Then I had to call numerous times and send emails to be able to at least know when they are actually going to deliver my item. Even then the new delivery date was almost a month later and what they finally delivered to me is a wrong item! Now I have to call the store, explain everything, return the wrong item and wait again for the right one. Why you just can't do your job correctly? If I worked like that I'd be fired very soon. Bottom line, if you see this company is handling your delivery, your best bet is to cancel and make sure somebody else is doing it. These folks should absolutely be out of business. read more

We have to return a defective fireplace to Home Depot. NSD sent an email that they tried to contact us but they hadn't. They said to call or email them back which we did immediately. We've tried to call for days with no answer and no return call as promised. They don't answer their emails either. I've had to put a dispute on my credit card with Home Depot till they figure out how to get this picked up. I can't pay for a defective item not knowing if it's going to get picked up or not. Edit: Amazingly just minutes after I emailed PLynch(at)nonstopdelivery(dot)com with my complaint I got a call scheduling our pickup. I'll edit to let you know if they actually show up to pick up our return. read more

I ordered bulky items that were shipped in multiple boxes. I was told I would get a call 30 minutes before delivery. I never got a call and my order was changed to "Customer Cancelled". I called and after 15 minutes on hold the system claimed I would get a call back and hung up. Every time I called, I never got a call back. I then tried the web chat and kept getting disconnected. I finally was able to get in touch via the web chat and after that I only got a partial delivery and the site was updated to "Delivered". I tried to get the remaining items and just kept getting a generic "we will look into it and call you withing 24 - 72 hours". It has been over a week and the issue still has not been resolved and nobody can tell me what happened to the items. read more

I wish I could give this company zero stars. I ordered a tool box storage set from Home Depot and they used this sham of a shipping company to deliver it. No delivery whatsoever! Can't even contact this company through phone or chat. Home Depot couldn't even contact them. No updated tracking information. Nothing. I legit think this business is stealing products from customers. There is no way that this raggedy ass business should still be in service. You guys are thieves! UPDATE: Changing my order status to "out for delivery" does not change my mind about this sham of a "company" or my review on Yelp. read more

I would give negative stars if possible! Unfortunately, Amazon chose NSD to deliver my large package, and it has been the worst experience! So much has gone wrong starting with Amazon saying to expect a delivery on a certain day when I was at work, so I had my parents wait around all day, but no delivery. I did online chat with so-called customer service only for them to have no info to provide and just say they would have someone from the location call me in 1-2 business days. Despite this "Lucky" person saying they would make my issue a priority, the company never called back and instead updated my tracking status (that I had to look for, not that was sent to me) to having the delivery scheduled for 5 days later. Scheduled with who? They never called me back to make that arrangement, not to mention it's going to come late now and on a day that will be harder to have someone waiting for it. On top of all this, I figured out during this process that Amazon led me to believe that my delivery would just come to me when expected (like all other shipments), but it turned out that if I didn't hunt down the NSD delivery company's customer service info by Googling it, I would have never known I had to schedule the delivery, and it would probably continue sitting around in their warehouse. In the meantime, I have a living room without furniture and growing irritation. Delivery hasn't happened yet, but based on my experience so far, I anticipate more problems and terrible service. AMAZON, STOP USING THIS SHIPPING COMPANY! They assume they don't have to work for customer satisfaction since their shipping is designated and not an option, so they don't even try to provide good service. Despite what the company says on this Yelp page, customer service is the furthest thing from their priority! Attn: Pat L - you are clearly not doing your job well since low ratings (1 1/2 stars overall, and I am at a loss for how you even got above the lowest rating of only 1 star) and terrible service with similar trends keep popping up in these reviews. I see you continuously apologizing and saying that you will pass concerns along, but this has not brought about change in an extremely flawed business practice. If I were you, I would go to sleep at night ashamed of the company I am representing and inability to make positive change. read more

Packaged showed up a week later than when they said it would. It was a Ping Pong table for our son's Christmas present. It came after Christmas. The box was completely torn open on the side and the metal legs were bent and one was broken. The back of his truck was disheveled to say the least. Every single package in the back of his truck was torn in some way. Nothing was holding them down, they had all slid around the truck which is what caused the damage to our package. One package was completely open just laying on the bed of the truck. The driver pulled up smoking and was smoking while taking our package out of the truck. I refused the shipment and had them return the package. Never, ever ever under any circumstances use this shipping company. read more

My item was shipped by Home Depot. It has been over two months and is still stuck in transit. No response from email, chat, or calls.