*Edited to add that an updated 5-star review on a business that has mostly negative reviews, one of which I myself left year ago, shouldn't lead another Yelper to 1st randomly accuse me of being paid by said business, then when kindly asked to remove the false accusation, lyingly post that I'm arguing with them to defend the business, all prompted by their own poor experience and dissatisfaction in the business. Gotta say amidst the pandemic and holiday season, LaserShip really has been pulling through in the clutch! Had issues in the past but lately all my packages have been on time and intact which haven't been the case with other delivery services. Thank you to those at LaserShip! read more

Had a negative experience with them delivering the package. They didn't deliver the package as they were suppose to. We've been contacting the company trying to coordinate with them. Packages delivery should not be this complicated. Also, these people need to go out of business or companies be to stop using them for their customers read more

Negative 5 stars All the negative reviews in the world Nordstorm shipped with laser ship the status updated to delivered on Sunday 1/17 but the item did not arrive! We checked the security camera. I filled the form in lasership website about my package was delivered but not arrived !! It is there for a reason!!! All I got was several confused responses to the same email !!! It was from "it was delivered for sure and the go's tracked the Deiver", "there is delays", "they contacted the local store to find out more" emailing them I ordered again from Nordstorm and again Nordstorm used the same company LASG 1LS729502310158 and I expect the same experience! But!! I contacted Nordstorm and shred the reviews on this page and asked to stop using this service. I called the lasership customer service to ask for holding my mail for pick up ! The customer service said they are closed on Sunday and will arrange it tomorrow! Updates I called the lasership number and asked to hold my item for pick up. They called me and agreed to hold it! I drove a 35 minutes both ways to get the item fro their warehouse. They sent it out after me calling twice and asked for my signature. The packaging was teared up !! They still deserve zero or negative starts. Check the reviews! Only one person who gave them five stars !! She messaged me arguing that her experience is different! Fair enough but my experience is this is a bad service. read more

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I am not sure what they are doing with packages The package never delivered even they put in the information it has been delivered on 12/1 at 3:00 pm The thinks I didn't understand that until the day of 12/3 at 5:00 pm the information they put that the package are at their location but when I checked after all the information changed and it shows that it delivered 2 days ago which is not right Now if I know any store using this specific carrier I will never order from them Attached the leadership tracking info The funny part that my package travel from North Carolina to fairfax,Virginia in 17 minutes Lasership after they lost my package they over write the information read more

LaserShip - Tracking information - Couriers & Delivery Services Near Me - Chantilly, Virginia

I live on a 55 mph road with a long drive way. instead of the driver having enough COMMON SENSE to come up my drive way like USPS, FEDEX, UPS and AMAZON does, the driver tossed my box out of their window beside my mail box. it was raining this particular day and everything in the box was ruined. also on the delivery "proof" it says it was left with ashley b. i DID NOT sign this nor was it left with me. read more

LaserShip - Couriers & Delivery Services Near Me - Chantilly, Virginia

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It's a wonder this company is still in business. My package was scheduled for delivery today and after waiting quite a few hours, I get a notification that the driver marked the delivery as Attempted but claimed an access code or instructions were needed to complete the delivery. Problem is I don't live in a gated community! Amazon, FedEx, and UPS trucks drive up and down our street all day every day. However, the LaserShip delivery driver apparently doesn't know how to use GPS. I wouldn't be surprised if he marked it like that and then stole my package. And forget calling customer service. They can only submit a request to the delivery facility and nothing more. They can't even connect you directly to a supervisor, you have to wait at least 2 hours for a callback. They can't answer what happened, but they swear up and down the driver did not steal the shipment. And now I have to wait 1-2 business days for the shipment to go back through the process at the distribution facility and get on another delivery truck, if it even makes it back to the facility. Avoid this company at all costs! If your vendor says they use them, buy from a different vendor because you will never get your delivery. read more

Laser Ship has really stepped up their game and I appreciate their care in delivery to my new home in PWC, VA.

If you're having a BAD day don't take it out on my package! Just horrible! Who does that??? Throws a package at someone's door? This isn't a paper route...LaserShip should train their drivers on how to provide customer friendly services. read more

LaserShip - Driver throwing package at door. - Couriers & Delivery Services Near Me - Chantilly, Virginia

Why would Nordstrom risk business reputation within company? They don't know how bas they are..YET!!!! Ordered specific undergarments for my pregnant belly fir wedding day. SMH I've called, disconnected, tried tracking package, information stops after Nordstrom drops, and called N inquiring about status, sane information. They should be out of business. read more

My experience with Lasership has been a nightmare. They received a package in their Chantilly on July 5th. Delivery date was updated to July 6th. The delivery date has now slipped every single day since. The items I purchased were for our vacation and now we are faced with not receiving them in time. I contacted Lasership via their chat feature and basically was told they are experiencing "delays" and basically could give me no reason for delays and no update for when it would actually be delivered. I live not far from their location and offered to go pick up to which I was told they do not offer walk up any longer. WHAT??? I am going to beg the seller to NEVER use this company again. The WHOLE business is delivering packages...that is it. read more

Ordered a bunch of glass products from bath and body works. We're talking about 20 items made of glass and the delivery driver threw my package up the stairs and broke some of it. It is not the consumers fault that you hate your job and stop taking out on us. read more

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I never thought I'd say this but finally a company worse than usps. You might as well call waste management and throw your package directly into the garbage truck and have them send it to the land fill. read more

Seriously the worst company ever. Why do companies continue to use lasership is beyond my understanding. In April, they "lost" my $300 package in their own facility . And since I live off a gravel road they are constantly choosing not to deliver and put attempted , unable to leave package , which of course it's a lie because I am currently home so if an attempt was made, the package could have been left . This is not a first time thing, it's every single time any company ships with lasership. It's literally a game of roulette, will they loose my package this time??? Calling customer service is also a waste of time as some of them lack professionalism, yawning the whole time I am speaking , sorry to bore you ! But deliver my packages it's literally your only job read more

LaserShip - You never even attempted - Couriers & Delivery Services Near Me - Chantilly, Virginia

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The worse company to deal with. Poor customer service. I never get my packages on time. They keep asking for an update of my address. My address on file has always been correct. I updated it 3 times then they say delivery pending due to unable to access gate without code. They don't need a code to deliver in my neighborhood. It's not a gated community. Customer service is NO help whatsoever. So here I am still waiting. I will never order from a company who uses laser ship. They suck!!!!!! read more

Whenever I place an order with a merchant and a package gets lost or never gets delivered to me even if it says it was. The carrier is always Lasership. They are horrible as well as their customer service with the same generic answers every time you reach out to them. I always have to call the merchant back to let them know that Lasership has lost my package and inform them to resend using a different carrier which always works because they end up switching to FEDEX or UPS. This will be the third time a package has not arrived from 3 different merchants. Lasership needs to shut down and leave it to the real carriers that have experience. read more

They did it AGAIN!!!!! How can this company stay in business???!!! I never received the package AGAIN!!! Tracking number says Loaded onto vehicle at 9:01 am today, out for delivery at 9:02 am AND order has been delivered at 9:03 am. See attached picture. What a joke. Lasership is 10 min away from my home!!! Not to mention we have security camera at front door and NOBODY came at 9 this morning!!!! This company need to be SHUTDOWN!!!! Do not forget to file complain to BBB!!! Lasership rating on BBB is "F"!!!!! Also BBB website says there're TONS of complains about Lasership(See attached picture.) so file complain to BBB so this company will be investigated!!! read more

LaserShip - Couriers & Delivery Services Near Me - Chantilly, Virginia

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This is the 3rd time ordering shoes from nike and lucky me... lasership is the delivery company. I HATE lasership because they always steal packages and marked attempted delivery or lost. This time they said that they need special delivery instructions because they couldn't find my house or something? All they have to do is type it in google maps and its there. smdh. They need to stop stealing peoples packages and get away with it. How is this company still in business? read more

If i could have give 0 stars, I would. One of the worst shipping companies, I wish they could be shutdown. My package said it was delivered, I have a ring on my doorbell and no signs that a package was delivered. I tell customer service, and they do absolutely nothing about it. Worst part is, the driver never even took a picture b/c the package was never delivered. Crazy!!! The driver probably left it in front of the building; which is not considered a secured location. read more

If I could give zero star, I would do this. I stayed at home for the whole day and didn't receive any shit. The funny thing is that the tracking says my package was loaded on vehicle at 12.23pm and was delivered after 2 mins read more

LaserShip - Couriers & Delivery Services Near Me - Chantilly, Virginia

Lasership always dropped my medical supplies packages on the curb, at risk of being stolen. Records say that I signed for the packages, and that each was delivered to me. Photos attached. read more

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I have never dealt with lazier drivers and couriers in my life!!!!!! We use Chewy to order food for our dogs because it's cheaper. Every. Single. Time. I have ordered through chewy and they have utilized LaserShip, I've had a problem. Yesterday I got home from work expecting my normal autoship for one of my pups to be home. What do I arrive to? A 100$ bag of food sitting directly in the sun (without a box) and the treats literally TAPED TO THE EFFING BAG. Mind you, it was also almost 100 degrees yesterday without the heat index. So now the bag of food is useless, as well as the treats. On top of that, everything is crushed and I can't even donate it to a shelter. So, thanks to LaserShip, I had to call chewy and have them resend the food and beg for them to not have LaserShip do my deliveries. LaserShip employs the laziest and worst drivers on the planet who could give a rats ass about the quality of the product they deliver. STAY FAR AWAY!!!!! read more

LaserShip - Awful awful AWFUL - Couriers & Delivery Services Near Me - Chantilly, Virginia

Hello! I would give Lasership -10 stars. I recently move to my new home. Have had many deliveries from ups, fedex, usps and amazon. And has zero problems, maybe a one day delay but my package have made it. I had 4 order sent by LaserShip and all have not been successfull. 1 package was send to the complete wrong house and had the nerve to take a picture and in the picture you could see the house # didn't match the order address on the box and unfortunately the neighbors were loyal to give me my package. Package #2 was delivered no photo so But don't know where it went.3rd package had a picture but wasn't my house again. 4 package was scheduled to delivery a Thursday I was very nervous even contacted them when I saw the lable was created to make sure I get my order and guess what I saw on Thursday at 12 pm they put a hold. I contact them everyday, until Tuesday I got a message the order cant be found at the Chantilly location. So thats a complete smack in my face. Mind you I reported all 3 order and I didn't get any help or true apologizes and were so quick to brush me away. Lasership doesn't care about our orders. Wish companies will stop using them. read more

Once AGAIN my package marked DELIVERED and was NOT. Have filed complaint with you 2 times now for lies of delivery status. I have also filed 2 complaints with the BBB against your company. Your Chantilly delivery hub really sucks. Wouldn't even give a 1 star rating.  On 4/09/2023 the Lasership Co.  in Chantilly said they delivered my package @ 2:00pm. The package was nowhere to be found. This company has done this before stating items were delivered and weren't. They also said they investigated it and found it was delivered and wanted me to send them the delivery photos they took. There were no delivery photos provided. The first package showed up on my doorstep 30 days after it was said to be delivered. read more

I am so frustrated with this company! The driver delivered my package to the wrong address and no one knows where and what are they doing! Just outright thieves read more

Zero stars. Lose your packages and delay delay delay. Do not ever recommend using these people. Stick with ups

Filed a police report; they stole my packages two days in a row. Said they were "delivered" but they never arrived. Turns out, they already have ongoing police investigations for similar package thefts. Sorry y'all but if your package is en route with these thieves, you better have good fraud protection on your credit card. read more

If I could give a ZERO stars I would. This is my first delivery from LaserShip (order is from Old Navy). The package arrived completely ripped Open. Clearly someone tried to check the contents inside to see if it was worth stealing. Guess they didn't want two pairs of toddler jeans. Based on other reviews I see I'm not alone in a bad experience. Unreal!!!! read more

LaserShip - Couriers & Delivery Services Near Me - Chantilly, Virginia

Bad service. My packages got lost.. The driver can't locate my address. Idiot. Would not recommend this company. read more

UPDATE: Even after all the fuss yesterday and the excuse that they couldn't deliver our package because they didn't have instructions on how to get in (despite me calling twice to provide 3 ways to enter the building with various codes AND being home to answer the phone) the dumbass driver leaves the package in the rain. HE HAS THE CODE TO GET IN THE BUILDING. MORONS. Shut this place down. These people are IDIOTS. And this branch if not the whole company should be shut down. Worst customer service ever. Don't even both to attempt delivery if you check the loading times and attempted delivery times. The guy on the phone sounds stoned and was generally useless. read more

THEY LOST MY PACKAGE! Tracking showed it arrived to this facility on 06/10/2020 and I didn't get any updates so I went ahead and called today only to hear the package has been "deemed lost" .... WTF!!! read more

I have no idea why Nordstrom continues to use this company for some of their deliveries. Service is inconsistent, they usually attempt delivery and don't know how to access my building even though other couriers have clear instructions how to. They lose packages and their customer service is horrible. They need to be out of business because this is unacceptable service level. read more

If I could leave negative stars I would! Driver claims to have delivered my package, to my front door. I file a complaint and get a text back saying that the package is being returned to Gap.com. So which is it, did you deliver or did you return. I was home all day 12/21 no one came to my door. So now I have to order up an uber, because I'm disabled and can't drive, to go get gifts for my 6 year old so there is something under the tree for him on Christmas! After 40 min on hold, I get told there will be in investigation, so I'm out $60+ for items not received and was told to go f*ck myself. Great customer service! read more

I've been waiting for over a week on a delivery that was suppose to be overnighted for an event. Our roads have been cleared of the snow for a week now and I'm still getting "could not deliver". I've tried emailing (surprise, day three and still no response from them) They have no call number otherwise I'd call them and go to the facility to get my package. I don't know why wholesale retailers still use lasership. They never deliver expedited items on time. EVER. This will be #75830197 time I have to call a retailer and dispute the overnight charge and refuse delivery because now it's too late to receive said item. Bad for business if you are a formal consignment shop. read more

For the life of me I cannot understand why high end retail STILL uses this logistic company to send anything. Nothing is ever delivered on time for me. Every single item I ever order gets a deliver exceptances OR the drivers claim that delivery was attempted yet I am at home. I have had to update my address a million times. They claim they need a code. FOR WHAT??? You don't need an access code to do your job. And more than one occasion, the driver has stolen my merchandise and claimed they delivered it. I have CCTV cameras proving otherwise. Free People, Anthropologie, Sephora...listen to your customers. Drop this company!!! read more

UPDATE: Please note that just because they respond on here, does not mean they are actually responding to the emails they tell you to send. I still have not received a response. I'm flabbergasted but the lack of horrendous support. At this point I will refuse and boycott any company that uses them as a shopper, write emails to the company explaining why, and encourage friends and family to do the same. This is a joke. ordered a very expensive item with one day delivery, after placing the order I discovered it was through this company. It was supposed to be delivered today. I tried to contact them since it requires a signature to see about when they would deliver in the area or if I could have it rerouted. After being on hold for ages, I then sent an email. Still no response. I arranged to have someone wait at my home to sign. Then I get an email stating the delivery has been postponed and will be delivered tomorrow. I try twice more to contact the company seeing if they can guarantee this since I have to schedule to have a person present or I can have my husband pick it up at their facility since he works in the area. Still no response. I get that the holidays are busy and things get postponed, but the poor level of customer response, especially with a very important package is very harrowing and I would really like for the company to prove all these negative reviews wrong. I just want my package. read more

I normally don't even take the time to leave a review and I never thought that I would do it for a shipping company...but this is the ONLY bad experience I've ever had when it comes to having a product shipped. It makes me not want to order anything from Adidas and any other company that is associated with Lasership. To my surprise, I'm simply looking for a solution - when I google "Lasership", all but literally 3 reviews have the same problem! After calling and speaking with a representative, they informed me that my package was lost and they can't find it. Then WHY would they mark it as "delivered" ?! By far the worst experience I've ever had and if possible, I wouldn't order from any company that uses lasership. read more

DO NOT use this delivery company They will not delivery your package I have several security cameras and they calming they delivered my package . No package been delivered. read more

The sooner this company goes out of business the better for the entire northern Virginia area. Yelp requires you give at least one star which is the only reason I clicked one. Heres the latest issue thats currently still ongoing: Expensive fragile package marked to be delivered on Friday... Driver updates the status as "DELIVERY COULD NOT BE COMPLETED - ADDITIONAL INFORMATION REQUIRED" I got amazon, fedex AND UPS all delivered that day, no one has ever had an issue... There is no way to see what additional information is required via the online system that tells me there is additional information required... I chalk it up to a lazy driver that didnt want to do their job and would rather say "I tried, I dont know how" so the next day, Saturday, I call the Chantilly office and get a lady that tells me the driver doesnt need any additional information, sometimes they get packages on other peoples route and dont know where to go to deliver them?? That didnt make much sense but I couldn't get to the bottom of it, she let me know that the driver took my package home overnight so I couldnt pick it up at the location but will deliver it, probably not today like scheduled, but he will certainly deliver it on Sunday (I was on hold while she claimed to have called the driver and confirmed) Later that day, I get the same status update saying my package can not be delivered because the driver needs more information... I get someone online that says they will hold my package for 24-48 hours before attempting again because the driver could not find my house (never had that problem, the house is clearly marked, that excuse is a complete lie) The online rep said that the driver will call me next time, but they are also experiencing delays due to high volume... Sunday I call Chantilly and get the same lady, she says the online guy did not have the right story, and the deliver guy will absolutely be delivering the package today (Sunday)... (FYI: DHL delivered me fragile glassware on Saturday, no one has a problem finding my house...) Well, its Sunday night, no package, at this point I'm guessing I'm not going to see the thing for a week. I've heard the following excuses: - It went to the wrong driver, who didn't know how to deliver it to my house - The driver just didn't deliver it, but knows where my house is - The driver couldn't find my house and needs more information - The driver doesn't deliver anything but food on Saturday, but loaded my package on the truck anyway - They are backed up due to high volume I was told it would be delivered Friday, then Saturday, then promised over the phone by someone that claimed to talk to the driver that it would be delivered Sunday. This isn't my first encounter with Lasership either, they busted a large projector screen delaying delivery FIVE weeks (after trying to pawn off a package so damaged you could literally SEE the damaged screen through the ripped and bent package) I'm now avoiding any company that ships LS, and advise others to do so as well... Amazon dumped them years ago... I honestly think they know their reputation and get off by trying to live up to it... I expect my package to be damaged, hopefully they don't wipe their butt with it too. read more

First, the tracking showed my package was loaded on a vehicle for delivery on 5 June and then nothing. I emailed LS and the vendor on 8 June and they magically there was an update that said it was not delivered but would be shipped next business day. On 9 June, the tracking showed the package was loaded onto vehicle at 12:09pm and then left at front door at 12:11pm. Chantilly is nowhere near Arlington that it could have been delivered in 2 mins. (I'm attaching the screenshot of that ridiculous delivery tracking). I contacted the vendor and LS. The vendor quickly offered refund or to send again. LS offered up this lame response: "Thank you for your inquiry regarding [tracking number] and I apologize for the delay in response . Our team reports your package has been delivered and should have arrived to your location. We would just like to confirm that you have received your package or additional assistance from your Seller at this time. If you have not yet received the package or assistance, please contact your Seller at this time for further assistance. Thank you, LaserShip Customer Service" Clearly, LS is used to the vendor making up for their negligence. The package was likely lost since 5 June and pretending to make a fake delivery is their strategy. read more

LaserShip - Couriers & Delivery Services Near Me - Chantilly, Virginia

I am super mad because the guy delivered the package to the wrong address. This was gift for my grands special day today. I placed a call to the company and filled out a form yesterday to have the driver go back and get the package but so far that hasn't happened yet. I called this morning and all I keep getting is we are working on it. It saddens me that this happened especially on my granddaughter's special performance today at the school. My granddaughter told me she wanted to wear something nice for her debut in the school performance for kindergartners this afternoon and I made sure that I followed through on my promise, only to have this delivery service mess things up. I'm rating this company a 2 because at least someone answered the phone. V.Kent read more