Absolute WORST delivery service we have ever had the experience of dealing with. They were supposed to deliver on Thursday, never showed up. We called the next day and they were going to deliver that evening. Never showed up. Never called. We waited around TWO days... they wasted our time and money since we could have been working. I could literally cry with frustration. Then WE had to call yesterday to get an update. They told us it would be delivered today.. I just checked the tracking.. and ANOTHER delay saying it will be delivered tomorrow.. AND THEY DIDN'T EVEN CALL TO TELL US. I had to look. It has been at the San Antonio hub for at least a week!! HOW ARE THERE ANY DELAYS?! They told us that the driver got a late start the first day and then the truck broke down the second day. Not sure how many more excuses we can take. We are also relying on this tool for business and are now going to be delayed because of this terrible customer service. Edit to add.. Pat commented to help, but we ended up cancelling the order and now have to wait another 2-3 weeks for someone else to ship it to us, so now we have to spend $900 on another tool to help us so we aren't delayed 2-3 weeks. WORST COMPANY FREAKING EVER. read more

I rarely review companies, but I cannot say enough bad things about this company. I ordered a vanity through home depot that was delivered over 3 weeks ago. It arrived cracked. No big deal, I understand that sometimes happens. Called home depot to arrange for a refund and pickup and home depot was as nice as can be and said I should be receiving a call soon from the delivery company to arrange a time to pick it back up. A few days later I received an email from NSD, saying that I needed to call a number to scheduled delivery. I call that number and am met with a computerized voice simply saying I will be contacted to schedule the pickup. Called and emailed several times, no response. I gave up and called home depot after 2 and a half weeks of waiting. They got someone from NSD corporate on the line who told me they couldn't reach their local terminal but left a message with them to call me. Another 4 days and nothing. Called home depot again, and they again got someone from NSD corporate on the line, and again they said they couldn't reach their local terminal but left a message. Never had I dealt with such an inept company that can't even reach their own people. Wondering if the whole company is fictional and just a sham to bilk home depot out of money, or perhaps their local terminal is on strike? So unprofessional. Anyway, I've given up calling. I think 5 times and 3 weeks of waiting is enough. I'm off to the courthouse next week to file a small claims action against them. Let their lawyers deal with it. I'll just leave the vanity by the trash cans if they ever want to pick it up, but I don't think they will. They can't even figure out how to use a phone, I'm sure they can't actually operate a delivery truck. Tracking no. R4132270 - 69780248 read more

Great A+ delivery service. The two men were courteous and kind and did not hesitate to assemble my chairs and table.

I'm really tired of rescheduling with this company. They give less than 24 hours notice on delivery windows...I can't just call out of work at the drop of a hat like that, and rescheduling is a nightmare. After the 3rd rescheduling attempt, I finally had a time slot that fit for me...then they rescheduled that time slot on me too! Hoping to get my equipment before 2019 smh read more

Awful. No one there, literally no one, answers the phone, returns calls, or mans their chat. I've spent 2.5+ hours today on hold trying to talk to someone about a delivery and spent hours in the chat queue. I've left my number when forced to wait for a callback, and nothing has ever come. This is unbelievable. read more

Worst service possible. They contacted me to schedule a return but there is no way to reach anyone back. At the time, I did't have a tracking number from Home Depot yet. So, even if NSD send me an email to call them back, you can't talk to anyone about it on the phone. Then, NSD's Web Chat took 10 minutes to get back to me, and told me that they could not help me because their Call Center does not have access to the NSD's systems without a tracking number (even if they are the one who contacted me in the first place). And now that I have received a tracking number from Home Depot, I can't reach NSD's phone number, and instead I get messages that my call cannot be completed at this time!! I am not sure why Home Depot uses NSD. NSD clearly not delivering like their Mission Statement states: "NSD is committed to providing superior customer service, operational excellence, and value added solutions. We do this by continually investing in our team members, our delivery partners and our technology. Our almost 20 years of experience and expertise is built on our dedication to delivering an exceptional home delivery experience." read more

This company is giving JCPenney a bad reputation. We were told on multiple occasions that NSD would provide "White Glove" delivery services. There wasn't anything of a "White Glove" service on this delivery. This was supposed to be a "two man" delivery event. There was one delivery guy ( young fellow in mid 20's) carrying two box springs and two LARGE mattresses. I helped the best I could. But at my age of 75 and having had multiple back surgeries, this probably wasn't the best scenario. Both mattresses were soiled by his dirty hands and one of the box springs had a hole in it. Everything was loosely wrapped in plastic which was very dirty. My wife suggested he go to our bathroom and was his hands. Unfortunately, this was after he had already soiled both mattresses. Why was the plastic so dirty on mattresses that had just been manufactured and expedited to us? By the way, we were told that the delivery would be between 12 and 4 PM and that we would receive a phone call 30 minutes prior to anticipated delivery. Just as we sat down to eat, he arrived at 1:30PM. We would not have started the meal had we known when he was coming. We feel that what JCPenney is expecting for their customers is not what is happening. Time to change to another delivery company! read more

It's hard to review a delivery when it was not even delivered, yet claims it was delivered. I'm not sure if there is a customer service department, as I have not been able to reach a person to talk with, or get an email response. Someone got a new NordicTrack and it was not us. read more

I have been getting the run around on my package being delivered. It was scheduled to be delivered December 8th. It has since been rescheduled 3 times with no delivery. No one answers the phone when I call or calls back. I've emailed twice with no response. I can only reach someone SOMETIMES through their online chat. My package will say out for delivery every day until I get a hold of someone on chat who immediately updates it to scheduled delivery for the following day. I hate leaving terrible reviews and I understand things run slower around the holidays but the customer service is non existent and unacceptable. Home Depot has reached out to them a couple of times and reassured them it would be delivered. Obviously it has not. Update I reached out to the email address given to me and got in contact with someone who seemed like they wanted to help. However this morning I received an email from a different person with a generic response of what I've been getting from everyone else at this company. They rescheduled my delivery for the 22nd!!! This is unacceptable! read more

Waiting on my Amazon scheduled delivery all day and they are a no show. Won't answer phone or chat. Very frustrating.

If your Home Depot order ships with NSD, save yourself the trouble and cancel. The fact that it has 1.5 stars even with all the fake positive reviews speaks for itself. Weeks of calls, emails, no progress. Thought about contacting the CEO directly and asking if he knows that his operations are in shambles. The inability to provide shipping updates for weeks/months has nothing to do with COVID, the economy, the great resignation, the holidays, etc. It means a trash company that shouldn't be in business weaseled into a contract with Home Depot and other upstanding national retailers. Disappointingly, none of them seem to care. My three month old daughter can ship packages as effectively as NSD in 2021, save for the slim minority that end up on a truck destined for a residence, presumably due to a brand new hire at NSD letting their conscience override their manager. read more

Absolutely HORRIBLE!!!! I ordered a PRO-FORM treadmill from Pro form over 3 and a half weeks ago. They said NSD will contact me for delivery. No one ever did. 2 guys showed up at my house a week ago without notice, and without even getting out of the truck the one guy said ' this treadmill is too heavy and we are not delivering this into your house, you will need to reschedule.' and took the treadmill back. Well, I have been waiting now over a week, no one ever contacted me, I keep trying to get a hold of someone at NSD without success. After holding they hang up on you after 30-45 minutes. I have sent repeated emails, nothing. This is very bad business and I will be contacting the BBB next. read more

Took off from work to wait for the delivery my Amazon order that supposed to be on 6/14/2021 between 3-6 PM, waiting until 9 PM, no delivery, no update, no one pick up the phone and no one response to chat! I need this chair for after my surgery. Really disappointed. Maybe the reviews about this business is true. Not professional. read more

No communication whatsoever. I have been waiting 2 months to receive my delivery. They finally "scheduled" a delivery window for me for today, so I was forced to take the day off from work to be here. Guess what? No delivery. I have been calling them, their "local terminal - Sith LLC" but nobody responds or provides any helpful information. All I'm seeking at this point is an updated delivery date and time that will actually be met so I can be done with this horrible company and their scam operation. read more

Beyond frustrated trying to contact someone/anyone in NSD for the past four days to schedule the delivery of my Nordictrack order.  NONE of the options to make contact work: - No one answers the telephone line; after a few minutes, it automatically goes into a call back mode, but no one ever calls back. - No one answers the chat option on the NSD website.  After 30 mins of waiting, the site disconnects.  Every. Time. - I even sent an email to the customer support address; no answer. I FINALLY received via text a proposed delivery time window that works for me, but when I clicked on the link to confirm, it returned that the web address was not valid. Seriously, WTF??  This "company" is a total scam. I'm stunned that Nordictrack would use such a company. read more

The company was supposed to come to our home twice to deliver a large package and both times did not show up. They did not respond when we tried to reach out to them. Our delivery was 7 days late, very disappointing, read more

The 2 gentleman that arrived to deliver our new bed were great. Both of them were in great moods and helpful in every way possible I tell ya there isn't enough people like them two guys. Excellent job timing for delivery was perfect. Great operation. read more

I ordered 3 kitchen cabinents from Home Depot. My first clue was the two boxes were shrink wrapped together, and they dropped them and ran.why ? because that way the completely pulverized cabinent parts would not fall out of course! I had to bring the sawdust to the local HD store to get a refund. so I re-order , The second delivery was also delivered damaged and was refused. A big hole in the back of one cabinent, and a gouge in the door of another. Were they dropped? kicked ? tossed? who knows... I am sure this is mostly about poor packaging , but NonStop should refuse to accept the shipment if it is not up to the task of being abused by their crews. sorry, not ready for prime time players here...... Appreciate the web presence , but it did not help me get an undamaged order read more

Drivers were courteous & professional. Text message kept me updated as to arrival time. Good customer service all around!

I ordered a table set through Amazon and NSD was the shipper they used. HORRIBLE service! Their website's tracking information is never correct. The employees who work the chat service are the rudest people I've ever dealt with in my entire life and the people who answer the phones aren't much better. I was given 3 different dates and timeframes for delivery - took 3 different days off work to be home to sign for it and it never showed. NSD didn't even bother to call me those 3 times to tell me it was being rescheduled, I had to call them. It took almost two months to get my table set. I will NEVER order anything being handled by them again. Also, I read the reviews of a few others on Yelp and I see this Pat guy from NSD is responding with generic verbiage that makes it clear he isn't reading the review he's responding to. It doesn't get any worse than this company. read more

What an easy and pleasant experience. I got an email that the furniture would be delivered the next day between 9:45 and 12:45. That day, the truck arrived at 10:30 and the two gentlemen immediately started hefting the large boxes into the house. They were cheerful and careful and done within minutes. I happily presented them with a $20 tip and my son and I set about assembling the table and chairs. Could not have asked for a better delivery experience. These people are pros. read more

I ordered a Treadmill from NordicTrack on 1/27/2019 and as of today 3/22/2019 and 5 scheduled deliveries later I still do not have my equipment. Overall the worst consumer experience I have EVER had (as bad as the delivery company is NordicTrack has been just as bad and contributed to this experience). I would give zero or negative stars if I could. First attempt - Took the day off of work driver calls approximately 1 hour after delivery window (at least he called) but I already left the house to attend a concert that I bought tickets to about a year before. Second attempt - the following Saturday with much resistance from dispatch. No show no call. 3rd attempt - Another day away from the office and they showed up with damaged product that was refused. Driver claimed box had been on that truck since the first delivery attempt several weeks earlier but the damage on the box looked fresh as there was no dirt or dust around the area of the damage and the damage did not look like fork lift damage. Also the damage was in the exact spot the screen of the treadmill was packaged as if it were targeted so the guys didn't have to carry it down the stairs. Fourth attempt - No show no call. This one I can understand somewhat as there was a snowstorm the day before. My issue lies in that there was never a follow up call (on any of the previous attempts as well) stating that they could not make it can we reschedule. I had to reach out to them to reschedule. Fifth attempt - No show no call. I called just a few minutes before the delivery window closed because dispatch would have been gone if I had waited for the truck that would not have showed up and was told the driver was injured earlier in the day and surprise surprise, the delivery would not be made. I have empathy for the driver (if this is true). Sixth attempt will be next Tuesday, oh yeah, I forgot to mention that they are inflexible on their delivery dates and windows despite the fact they have screwed you over multiple times but my hopes are not high. I would just send it back to NordicTrack but getting a hold of them is like trying to quit a gym. Must be the fitness industry. Also, after the reviews I have read here and on the BBB site, I will not be signing the waiver but instead taking video of the condition of my homes condition before the delivery happens. My current order number for the second treadmill (remember you guys destroyed the first) is 1192713. Tom Duncan Edit 1 and hopefully final dealing of any kind with this horrible company. When talking to dispatch I explained that I would not sign the damage waiver form so they said the best they could do was drop it off even though I paid for "white glove delivery" where they assemble equipment. Have you ever heard of general liability insurance NSD? Or maybe, in reading many reviews, the damage instance is so high you can't get insured. Lessons learned and strong suggestions: Do NOT sign a damage waiver with these folks it could cost you. Do not buy from a company that uses NSD or make sure they have delivery options form other delivery companies. I would also suggest you do not by NordicTrack products. Their service is every bit as bad. read more

Excellent service. Respectful of property. On time delivery. My delivery was upgraded to deliver and assemble. I was not home at the time, and told them I did not need it assembled. They even offered to come back the next day to assemble if I would like. I thanked them and declined the offer. read more

Horrible - broke hundreds of pounds of glass in my driveway which was a Home Depot delivery. Then the driver tried to lie about it, intimidated us into signing for it which we never did then they drove away with glass in our street and driveway. We also think they stole items from our garage. We spent hours trying to clean up the glass and hours on the phone with Home Depot. The NSD manager did call us back but he had more complaints about his own sub contractors than solutions. Not to mention their call center wait time was 2 hours! I escalated the complaint to Home Depot and they are sending one of their SR managers out tomorrow to look at it, clean up the mess and get us a new product. Hopefully this company and their owner Hub Group will never deliver another item for Home Depot again. read more

Hub Group - Hundreds of pounds of broken glass - Couriers & Delivery Services Near Me

I recently had a ProForm 9000 Treadmill delivered. The gentlemen who delivered and assembled my treadmill were professional, thorough, and even walked me through a few of the features to ensure the treadmill was operating properly and to familiarize me on folding and unfolding the tread. Everything was done in an hour and saved me the hassle of trying to figure out how to assemble it myself. Well worth the money and the tip. Thanks guys! read more

I ordered two toilets from Lowes.com and they shipped NSD. After the expected delivery passed I checked tracking to find that "customer refused delivery". After I inquired further I found out (through lengthy hold times) that it was NSD who refused delivery as the packages were apparently "damaged". They couldn't tell me if it was one or both. They also informed me that it was my responsibility to contact Lowes myself and explain the situation. Lowes then confirmed, and said I would have to wait 21 days for a refund even though I paid with a Lowes issued card on Lowes website. Now I'm waiting on a tub and tub faucet, and a "delivery exception" has occurred. If I wasn't diligently checking tracking who knows when I would of been notified. Sure, FedEx is pretty sloppy, but I will take a few days late over broken items and the hassle of chasing answers and remedy's. I wish I could rate negative 5 stars. Also after speaking with a Lowes associate, it seems like the best method for orders that aren't stocked at Lowes and only available on Lowes.com is to physically call or go to the local store and have them place the order for you, delivered to the store itself, as this apparently prevents or at least mitigates these types of disasters. read more

User did not get any resolution and disconnected in the middle of the chat. I was trying to schedule a pickup and got no help.

I paid extra for white glove delivery service of a NordicTrack treadmill. The men they sent could not even lift the machine. I had to get 3 of my employees to help them. They had dropped it so many times before I got them help that it looks as if it is years old - not brand new. No response from NDS. They did not have me sign the Proof of Delivery paperwork where I could have noted the damage. They just left - quickly when they were finally done. read more

See all

i was in shock they didn't even ring the door bell left the treadmill outside the door. This is south Florida and rans often. joke. I called my husband at work so he came by just to help me drag the box inside the house. read more

I ordered a commercial treadmill. They changed delivery time and when the 1 person arrived, he delivered in the driveway, not threshold. There was only 1 person delivering, the box was ripped open and the machine was damaged- dented and obvious with forklift. Very disappointed. Awaiting a replacement, 1 week later read more

It was an ok delivery. However, I was not expecting him to just drop it in the front room without taking off all the paper and cardboard. I had to ask him a couple of times to cut it so I could see it was the sofa that I ordered. read more

Highly disappointed in Home Depot for using this joke of a courier, any courier, especially one that delivers large home appliances, such as bathtubs.. unless you're a handyman or blue collar by trade, most folks have their professional scheduled to start on a defined timeline but due to this incompetent, unreliable courier "non stop delivery aka nsd" my delivery's late scheduled for 17th "rescheduled" (w/out notifying me) to the 19th & has been at the local terminal (1 hr from my home) since the 5th with no movement, whatsoever. No respectable courier would allow a package to sit for weeks with no movement. read more

Updating my review - Vanity was picked up this morning within the provided time window after customer service (Marshall) intervened. Very grateful to have this saga over but hope the company works on its communication with customers in the future. read more

According to NSD's tracking, my order was shipped October 23, 2018 10:15 AM. It arrived at the local NSD terminal October 25, 2018 12:00 PM. They show 'Arrived at local NSD terminal' October 29, 2018 10:51 AM too. It's still there. I contacted them Friday, November 2nd, and they never got back to me. I contacted them today, and they say their terminal is closed on weekends. I'm told they'll schedule delivery next week. NSD seems to be a seriously incompetent shipper. I've contacted the seller to recommend they do not use NSD to ship their products, and I post this review here to recommend the same to anyone else who is thinking of using them. UPDATE: I sent 'Pat L. of NSD' my order number per his request two days ago. My package is STILL sitting in their terminal -- a full week after it was supposed to have been delivered. UPDATE 2: My package sat at NSD's terminal for TWO WEEKS, and there was STILL no delivery date. I drove down to Tukwila, WA and picked it up myself. GIANT pain in the backside. It doesn't quite fit in my car, so it's going to be a chilly ride home. NSD completely failed to meet their obligations. Customer so-called 'service' was strictly pro-forma and entirely unhelpful. My advice to anyone thinking of using NSD to transport their products is to think again. DO NOT USE NSD! read more

The delivery guys were zero help with my NordicTrack. Zero. They threw the box on the curb. I walked outside to sign for it and assumed at the very least they'd put it on the porch, but after I handed back the pen, they got back in the truck and drove off. I'm not weak, but I certainly can't drag the box up the stairs by myself. Thankfully, a neighbor witnessed the delivery and came out to help, cursing the guys all the way out. I can't believe that's the type of delivery you get for $200! read more

They came right on time, called to confirm and even though it's just a drop off, they brought it to the third floor for me when they didn't need to. Nice friendly fellas. read more

I am extreamly disappointed with this company. I had purchases furniture at the beginning of February that was originally supposed to be delivered on Feb 8. I received a phone call the night before and was told it would be delivered between 9am and 1pm. The website updated to deliver between 12 and 3pm. No delivery that day and no call to me stating why. I contacted customer service which was no help at all. They told me the terminal was closed and that they would escalate the ticket. Never received a phone call back regarding this first issue. Next day say that the shipment was supposed to be delivered on 2/9 again no call at all and the truck never showed up. this then got rescheduled for 2/10, again with no call to verify and when I called customer service I was told again that they would escalate the issue. No call... Monday now rolls around and it is scheduled to be delivered 2/14 asked to speak to terminal to verify this and they said they could not contact the terminal. I am at loss for what needs to be done because no matter who you talk to it is the same exact answer with no response from any one. read more

Really too bad. I ordered a treadmill through Amazon and their delivery company for my area was NSD out of Ontario. Very personable driver and even called because I hadn't quite arrived but not okay with the delivery and then no support to help. The 300 pound box was delivered on its side (despite the box saying this side up to the top). When I asked if it was okay to leave it this way he said yes. He left. I'm now trying to open the box while on its side and parts start slipping out (taped in but slipping) and the base is now leaning. I connect with them within 90 minutes, telling them the situation and if there was any way for the driver or another to come back and help turn on bottom. No such luck. Will also be reaching out to Amazon. Avoid this company if possible. read more

Customer service phone lines are not answered during the daytime due to a "phone system error". Customer service via email can not understand that Lowes said delivery was to be in "1-4 business days", they claim it will take them 3+ weeks for delivery. NSD now claims that they have not received the Whirlpool appliance despite Lowes claiming they did. Horrible company to work with. And apparently when you file a negative review against the company, they further delay your delivery. read more

They Deserve zero stars. There is Zero customer service. I have a return that was setup by the retail company and was told via NSD employees that a scheduler will reachout within 3-5 business days to schedule the return freight. This has not happened, no one has reached out to us. I've called and pretty much any options gets them to hang up on you with out any help. I provided my tracking and zip which results in the system thanking me and hanging up... @homedepot, get your shit together and get a better logistics company to make your deliveries. read more