1. Monogram Logistics

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Alexandria, VA

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Monogram Logistics

5.0 (1 review)
Open • 9:00 am - 5:00 pm

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3 years ago

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All State Courier

All State Courier

(4 reviews)

Old Town Alexandria

I was in a bind because I had set up a service that didn't work out. All State Courier came through…read moreand picked up my package within 30 minutes. They were easy to work with and provided a very quick delivery for my company. Sam were very communicative - he let me know who the drive was and confirmed when it was delivered.

Whereas we have used All State Couriers previously, and received wonderful service, this last…read moresituation has prompted me to write a review. We sent an email requesting service from All State with explicit instructions as to what to pick up, where to pick it up and where to deliver the items. After 2 "no-shows" by the person they were picking up from, the items were finally retrieved (FYI, all no-shows are paid by us because we know that everyone's time is valuable and it's not their fault that some people don't adhere to their commitments. Plus, the job was prepaid, as is the policy of All State.) The person gave All State the box with old UPS shipping labels on it. After the package was rejected by FedEx bc of the old shipping labels, and instead of contacting us to see if there was a change in the instructions we emailed to them, the driver took the items to UPS, who used the old label and sent the package back to the person they had just picked it up from. Once we saw the receipt, we tried to stop the shipment but were too late. Upon contacting All State to find out what had happened, Sam told us that it was our fault because we didn't tell them that the old labels were on the box ( a detail we had no knowledge of whatsoever) and was hostile and rude to myself and my colleague, who had called All State immediately once she found out that the shipment had been sent incorrectly. I don't know what's happened to this company, but we will not be using them again. We now have added expenses to recover the equipment, again, and ship it correctly back to our client.

Federal Express

Federal Express

(15 reviews)

Landmark

I've found this FedEx location in particular to be very helpful - I've even gotten follow up phone…read morecalls to ensure my package was delivered appropriately. Not from a call center, not a text confirmation (although I do get those in addition), but a phone call from a real person at this actual location. I never expect that sort of proactive service from FedEx, but regardless, it's appreciated. Just remember: it's very easy to jump on Yelp and write a 1 star review when things go poorly with a service company, but when it goes positively (or just normally) our first thought isn't usually "I should write a review about this company". Since I have a minute and the site already pulled up, I thought I'd share my good experiences with this location. Cheers.

Kudos & thanks to Armani Johnson of FEDEX's customer service in Lorton. If a nobel prize were given…read morefor customer service, she earned it. Courier did not deliver 3 packages properly at different times & one was lost. Dreaded the thought of having to deal with Customer Service. I was soooo wrong. She stepped in right away & took over: contacted driver's supervisor, spoke with driver to advise proper delivery mode. When another incident occurred, she again took over to see that problem did not recur again. She was always in touch with me via email & explained situation at length. I was grateful & relieved to deal with such a competent professional who quickly understood the problem & was really "on my side." FEDEX is fortunate to have this exceptional employee.

Monogram Logistics - couriers - Updated November 2026

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