If I could give a ZERO or minus number I would. Unfortunately Neiman Marcus has chosen FEDEX as their ground delivery vendor. BIG, HUGE, BIG mistake!!!!!!!!!
The driver( FEDEX) CLAIMS that he attempted Thursday, Friday and Saturday to deliver my package. He claims he rang the door bell and also knocked. LIAR, LIAR...we have 4 Labradors and a Sheltie...if you do either the bell or knock...WE HEAR IT.
Add that my husband, a visiting nurse, myself and our cleaning lady were all here...NO ONE heard anything.
Meanwhile, Amazon delivered an item, UPS delivered specially ordered water, a Saks package was delivered, the Postal service delivered bathing suits from another company and my husband had his medicine delivered (intravenous supply), and a package from Lafayette 148 NY were all successfully delivered in this same time frame...NOT from Fedex. We got such a runaround via customer service, tracking numbers, case numbers and spoke with polite CS fedex people from Killeen Tx, and Georgia...none of which could get any help from this lame office right here in Alexandria Va. Marcello supposedly a supervisor there, offered for us to go pick it up FRIDAY night if we could be there at 6 PM...since the lame driver left at 4:30PM. Oh yes, this was offered to us at 5:28 PM on Friday night from Mclean to Alexandria Va. I don't think if I had a helicopter ready we could make it there in that time frame. What a joker...that is like offering ice to an Eskimo in winter!!!
We now have Neiman's involved and believe the package was lost or stolen by this Fedex location and this horrible driver...he should be FIRED!!! I don't know what kind of game is being played here, but I do believe it starts at the top of this Alexandria location or even higher in the company. Once a good company...now the pits...sell your fedex stock, don't buy it again, and ship with anyone but Fedex, whenever possible. Let us NOT reward the bad and wrong behavior. If it is this ONE location (I doubt it) Maybe someone else would like to earn the $78K the manager of the P&D location earns...or actually just collects at this point...not EARNED!!! (P&D stands for pickup and delivery FYI). Maybe Jeff Bezos could straighten out this company. At any rate, 'DON'T SHIP OR SUPPORT FEDEX'. Once a good company...now the bottom of the barrel!! DR read more