I received a phone call the day prior to delivery, the day of delivery, and 15 minutes beforehand. It was the best communication I've ever had with a shipping company. Very easy to work with! read more

Good communication from the delvery company via text and email. Updated on exact time. Delivery people were efficient and courteous. Bed and foundation quickly assembled and they took old mattress and delivery materiall, leaving no stray materials. read more

The guys who delivered and set up my adjustable base bed did a great job. They were supposed to take the old bed with them, but somehow the pick up order didn't happen. However, they very generously offered to at least get it to my garage (too heavy for me alone). They did a nice job setting up the new bed and cleaning up after themselves. Friendly and pretty fast. Thank you! read more

The 2 men that delivered my new sofa were very nice and professional. They arrived early and was very respectful of my property. If I could give them ten stars I would. read more

Now I understand that the majority of reviews will be from folk that have had a bad experience. So I'm here to give mine. My experience with NSD was painless and perfect. My purchase was delivered timely and unharmed. The two gentlemen also went above and beyond to set my package in my house when I only paid for porch delivery. I am very satisfied with my delivery, even if these reviews kicked my anxiety into overdrive. read more

OMG in a world full of angry birds those 2 young men who delivered my table is definitely a bright spot in this world. They were very professional, respectful & curtious. I haven't opened the box yet but from me watching them unload & drop it of at the spot I authorized was done with TLC!!! I rate their service 10/10 !!! read more

AVOID. Days late delivery, long waits for customer service, difficult to arrange a shipping date (even after they didn't show-up on the first day you schedule with them) and Customer (dis)Service will lie about trying to contact you in their online tracking log, even though your mobile phone will clearly show that they didn't call. NSD was picked by Amazon.com for delivery of a speediance home gym with delivery scheduled at the time of payment for Friday, 1/26. Amazon's online tracking shows it arrived at the local NSD terminal on Monday 1/22, which was a good sign that the delivery would go as planned. When I contacted NSD to confirm the delivery window between 11am and 2pm on Friday, they lied and said it hadn't arrived at the local terminal. When I said that both Amazon's online system AND their own online system shows that it arrived on Monday, they switched to saying they'd contact me within 24 to 48 hours to arrange a delivery day. Then, they updated their system (and Amazon's) to say they had tried to contact me but I didn't answer. Total lie. 48 hours later, they still didn't give a delivery window and said they'd have the local terminal (Fort Myers, FL) contact me in (another) 24 to 48 hours. Still hasn't arrived. Horrible service quality and any cost. AVOID. read more

This company should not be in business. I never received a $900 roof top carrier from them. I called them for a week asking were it was when the tracking just stopped and it was in my city. Then they back dated the delivery tracking and said it was delivered, yet when i called in no one could verify it. They could never reach the warehouse to even speak with anyone. I was actually told they were only allowed to stay on hold for 3 minutes! read more

Package was delivered and placed in a good spot. Kept the furniture safe from rain and damage.

I had a bed and adjustable frame delivered. The delivery went great and the guys were professional and nice. The only complaint I have is they dragged mud from their shoes through my house, up the stairs and into the bedroom. It was a mess to clean up. I recommend supplying shoe covers for your delivery guys. Everything else was perfect! read more

Courteous, efficient, great service. On time and communication was timely. Would recommend them .

tracking 39490019 they delivered the dinner table without assembly . horrible service read more

We are in Virginia and ordered a kayak on Amazon. I saw that NSD was the shipping company. I'd never heard of them before. Online reviews were dismal to put it nicely and I was very nervous. Well I then read that they had been acquired by another company recently and I know that usually people only take the time to review anymore when they have a bad experience so I waited to see. I'm so glad I did because it was the best delivery I've ever had. It actually came a day earlier than Amazon promised and was in perfect condition. Every person I dealt with was so kind and helpful. Don't let the old reviews discourage you. They are amazing! read more

Per Pat's request on 5/12/22, I emailed extramile@hubgroup.com for them to send someone to assemble the treadmill properly. It took until 6/14/22 for someone to contact me. The response I received from Brian Roberson is that since my treadmill was delivered on 5/2/22 I need to call Nordictrac about the problem (even though I started contacting NSD since the day it was assembled). Is this the customer service policy, to ignore the customer until the problem has been going on for so long that you feel you no longer have any responsibility to fix the issue??? read more

Hub Group - Both arms on treadmill not assembled properly! - Couriers & Delivery Services Near Me

I wish I could use ZERO Stars. UNPROFESSIONAL. Took an entire day off work waiting for my order. I did this because I didn't want over a thousand dollars worth of inventory sitting outside. They never came, NO update, just a no show. Tried to contact them the following day. They won't answer phone,chat or email. . I tried over and over. How is a business unreachable?? As of now I have no idea where my shipment is or when I'll get it. Edit: my tile came today without notice or call. Two boxes broken open with tile laying around the tuck and pallet. Happy to get my tile. Not impressed with how my ONE thousand dollars of tile was treated. The only positive thing was one of the delivery drivers. He was VERY polite and seemed remorseful. read more

Hub Group - Here's one of the broken boxes. - Couriers & Delivery Services Near Me

I was very unhappy. im disabled and need the bed a certain height so I can transfer into bed from my wheelchair. after asking to take extenders off so mattress was leveled to my thigh, it was then lower than my seat. I had to beg for one of the extenders to be put on and the worker rolled his eyes and looked away and I said ok I won't ask again and went in kitchen and started to cry. they also showed up 45 minutes after the 4 hour schedule. Never felt so much silent hostility.first time doing white glove service and will be my last time. I would not recommend and I will warn my disabled community of this awful experience. read more

The delivery from my castlery order was smooth, safe, and efficient. The delivery guys knew exactly what to do when they arrived, they were polite, and they did an excellent job with assembling my furniture and put it exactly where I needed it. The reason I put 4 stars is because they didn't have disposable shoe covers to walk in, but other than that, the whole experience was perfect. read more

Wow. This company is horrible. Amazon definitely needs to rethink their relationship and allow someone else to compete for this contract. That is the only thing that will hurt them and have them straighten up. If management is reading this review, consider re strategizing , a reorganization or SOMETHING! I was contacted to schedule a furniture delivery a week earlier than I originally chose...i figured why not get my item a week early. I rearranged some stuff and stayed home ALL DAY. I was given a confirmed 6am-12pm window and do you not know it's 8pm and they have never come!!! Wasted my entire Friday that I stayed home. They don't answer the phone or honor the call backs. They never called me back. Not all day.... I eventually called Amazon and they were able to call directly and speak to someone who blatantly lied and said that my window was for 6am- 8pm. Now you know that doesn't make sense!!! A 14 hour window??? Not only that... but their automated phone service, the text confirmation from their company, & Amazon tracking on THEIR site shows the window they gave me. Total liars!!! At 3:30pm they told Amazon they were 8 deliveries away and would be here by 8 and do a 30 mins courtesy call. No call as of this moment (8:00pm) and they haven't shown up. I have never had this level of service (POOR) with any freight/large shipping company. read more

Hub Group - Their own tracking confirming the window I was given. 6am to noon. - Couriers & Delivery Services Near Me

Great Service! They were on time, delivered my new Dream Cloud Bed and Frame. They set up the bed and frame, took all the packaging to the dumpster. They were very professional. read more

Why anyone would use this company for delivery "AMAZON" is beyond me. They suck and it is not the 1st time they did not deliver on time. I supposed to have had a treadmill delivered yesterday between 2-6. I had to come home early because the product is heavy with in house delivery. Opps never came, never called, never provided anything Worse, I have scheduled a person I am paying to put it together today. When attempting to get upsdated delivery information, they direct you to the website. Guess what? There are no updates on the delivery. I have no idea when it is coming and when I can leave the house. You can't talk to a live person on phone, and I been waiting 2 hours with online chat for any reps to respond. read more

Ordered a large item from Amazon, scheduled delivery date not met. Chatted with a rep online and they told me it would be 5 business days before I am contacted for scheduling, no phone call no notification that it was not being delivered today. If you order something from Amazon and they are the selected carrier cancel the order to avoid taking time off work for no reason. read more

UPDATE: in response to the manager's comment... not true! You have had it since Monday! And the delivery was scheduled for today! Again, no one called or texted! My couch was scheduled for delivery this morning. Nothing. If you try calling them, no one answers and the automated service hangs up on you. Can't chat with anyone either! No one answers the chat! After reading all the reviews I wonder if I will ever get it delivered! read more

Hub Group - Couriers & Delivery Services Near Me

I ordered a sofa on 6/1, the expected arrival date was 6/23. I received the sofa on 6/6. Communication between all parties was prompt and correct. I was given a date and time range and was contacted to let me know the sofa would arrive in about 30 minutes. Everything went well, the 2 guys were nice and helpful. Absolutely no complaints, thanks a lot! read more

Super nice guys! They took off the packaging off my new mattress before entering my house, wiped their hands with moist tollets before handling it and brought it up two flights of stairs carefully to not hit my potted plant. Even offered to bring down the old mattress. Thank you! read more

The delivery was perfect, completely hassle-free. They are very accommodating to your timing, and also text regularly for delivery updates. read more

We ordered a bathtub from Lowes; Lowes said it would be delivered in a dry place including but not limited to a garage. Instead, the day before our tub was supposed to be delivered be received a boxed up basketball net left out in the driveway in the rain. The ship to address on the box looks nothing like our address and is about 10 miles away. Good luck calling them. read more

On time, quick and efficient. Polite and respectful workers. White glove delivery was great.

This has to be the worst delivery service. 0 stars if i could! Spent about 20-30 minutes getting in contact with a representative, made the request for an address delivery update - about a week later i wanted to verify that it will get delivered to the correct address and the next representative was no help and that my request is still pending. So the initial representative lied saying it was approved and not to worry. Speaking on the representative i spoke with today... answered my questions with yes or no and followed up with nothing else. Was 0 help. It was like talking to wall. read more

Victor 161 did a great job delivering heavy furniture to my home. He was friendly, efficient, and professional and somehow managed the delivery all on his own. read more

This group delivered my DreamCloud mattress and provided white glove service. They were incredibly kind, professional, and patient with me. This made the entire process efficient and demonstrated excellent customer service. I highly recommend them. read more

Excellent communication, very versatile with scheduling which I truly appreciated. The delivery crew were friendly and professional. could not ask for more. read more

The gentlemen who delivered my Sofa Bed were very professional and put it together in a blink of an eye! And despite bringing the box up numerous outside steps they were nice enough to bring it up to the 2nd floor. I appreciate the service provided and the efficiency in which it was handled. read more

Crew was very good. Unit is beautiful. The electrical was not connected so we will have to figure that out

The delivery men are awesome! Delivery 1 Damaged Delivery 2 Damaged Delivery 3 scheduled for 5pm-7pm - arrived at 8 am. Made me late for work. Communication is horrible and frustrating. No rep to take calls. Just automated that is pointless. You may want to ask if this is the service used when purchasing. read more

Literally the WORST company in the universe and I'm not even exaggerating. I bought 3 toilets from Home Depot and HD unwisely used this garbage company. First, they delivered the 3 toilets to the WORNG unit condo. They just dumped them on the front unit by the street, and our unit was in the far back so we had to carry 3 90-lbs toilets to our units ourselves. Mind you, they charges $55 for shipping and this was the quality we got! And then we found one of the toilets was broken during the shipping and requested a return/replace via Home Depot. HD said someone from this garbage company will contact me for the return pickup. They never called me, only sent me an email asking me to call them, and guess what, they NEVER picked up the phone. So I called HD again and the HD customer service staff admitted to me that NSD is they crappiest company out there and they are trying to cut tie with them. So right now HD is still trying to figure out how to do this pickup for me, still no answer yet. Please stop wasting people's time and just go out of business with your shitty service ASAP, NonStopDelivery. read more

This was a third party delivery service through Homedepot. I purchased a Bathroom vanity with a THRESHOLD delivery that I paid an additional fee for. Per multiple emails vanity was scheduled for delivery on August 26 and driver would contact me with a window time. Well to my surprise I wake up to my bathroom vanity sitting in my driveway on August 20! Several days before the scheduled delivery which I was never informed about! When I reviewed my ring camera footage the driver delivered this product at approximately 5:00 am when I was sleeping. Vanity weighs 160 lbs, too large for me to lift on my own. Customer service agent I spoke with was not helpful and unapologetic. Very disappointing experience. read more

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The delivery service was right on time, called when they were 20 minutes away, very careful with my sofa and courteous unpacking it and cleaning up!!! Very happy with this company!!! read more

Ordered my bed with Nectar for White Glove Service. Received great notifications as to the delivery status as well as updates on delivery day as to the expected arrival. Guys showed up at the quoted time and quickly removed my old bed and had my new bed setup within 15 minutes. Only disappointment I had was they said they could not take the old bed rails even through the rep at Nectar told me they would be able to as part of the "white glove sevice" read more

The people who came in to deliver and assemble our furniture did a great job and handled the situation with care. Worked quickly and put items where we asked them to be placed. read more

How does a company stay in business, literally every place ive looked has been 1.7 to 1 very bad service!! Shipping sucks contact is non existent just all terrible read more