I am amending my review to reflect the personal assistance I received from Pat Lynch. He contacted me via telephone and email and personally made sure my delivery was made ASAP. Thank you Pat! read more

my item set on the dock 4 days so they could fill up a truck going to Kansas city any reputable truck line would of had it filled in 1 day maybe 2 then they told me it was on its way too olathe ks which is a one day point from were it left that was 2 days ago now they cant find my item read more

I received a delivery from Mo and his team on 9/20/17. They were professional and courteous and had no problem placing the furniture in my desired room. The team was on time and that meant I wasn't late for work. Thanks Again! Mo and team!! Great Job! read more

Can we not give zero stars? Like many others, it seems, I scheduled a delivery with them only to have them fail to show up or notify me in any fashion. I phoned and emailed them to get a status update that began a miserable experience with their so-called customer service department. It was clear after several frustrating conversations that they had absolutely no idea where my packages were and no intent to deliver. I'm quite sure that if I had not continued to pester them, they would have happily forgotten the issue entirely. In the end, I was forced to cancel the order. I firmly believe that the world will end before those packages will be discovered. It's rather surprising that they are listed as a shipping company, since judging by my experience and those of so many others on here, any actual deliveries made look to be sheer accident. I have little doubt that if I had not canceled the order, they would be content to give me the run-around for years to come. Avoid this company at all costs! read more

Just had this company make a delivery for me today and paid to have them deliver my package and assemble inside the house. Started assembling outside which I didn't really want on the concrete but they continued. Then it started to snow which was more like a light rain but then it was coming down a little more. I wanted them to move my equipment inside as there were electrical components. I asked nicely four times with no response and that he continued to work outside. Finally I got pissed off and told him I wanted it in the house. He basically threatened to walk off without finishing the job. He wouldn't listen to me after nicely saying four times to bring it in the house because it was getting wet. I called the company and told him I was calling they finally brought it in. If this is the kind of customer service you're providing I would never do business or pay for any service through these people again. If the person who's paying for your service is requesting you to do something which you ignore anyway and then continue what you're doing instead of doing what the customer asks, you shouldn't be in this line of business or dealing with people. I don't know anybody that's buying expensive equipment with electrical components and having it assembled outside when it's beginning to rain and snow. Basically avoid these people at all costs or just have them deliver and assemble it yourself. I spoke with Marie on the phone and she directed me to their website and I sent a message with the information through the website. Also I forgot to mention the one guy who refused to move indoors, my equipment came with screws and bolts and Allen wrenches and he walked off with the Allen wrenches. read more

I placed my home depot order on December 18, 2016. NSD called me on January 4,2017 at 8:52 pm to schedule delivery (after the estimated delivery date window), for Thursday January 5, 2017 (yesterday). My appointment for delivery was between 11 and 3. At around 4 pm yesterday I still had not received my order and contacted them through their online chat. The only information they were able to give me was that the order was out for delivery and that it would get to my house at some point. At 6 pm I still had not received my order, so I called the delivery company. A woman answered my call and asked for my order info and placed me on hold for 5 minutes so she could check on it. Then a man picked up the line and asked for the same information and then placed me on hold again. When he returned to the call, he informed me that the driver of the truck my order was on, quit his job that morning and the truck never left their facility. He said he was sorry and that it will be delivered Friday January 6, 2017 and that someone would call me to schedule the appointment in a little bit. When I asked why no had called to tell me, even after I contacted them at 4 pm, after waiting 6 hours for them to show up, the man raised his voice and yelled at me that he had already told me that it would be delivered the next day and that he was sorry and "What do you want me to say ma'am?". I have never in my life been treated so disrespectfully. As of 10:55 am this morning, I have not received a call to schedule delivery and when I contacted NSD at 9:07 am this morning, I was told that they couldn't get a hold of anyone to check on the order. This is completely ridiculous and unacceptable. I'm also very upset about how long it has taken for this delivery company to actually deliver my order. I placed my order 19 days ago and it has been sitting in Texas, 45 minutes from my house, for 16 days now. Really disappointed and frustrated, as they clearly don't seem to respect the time of their customers. UPDATE! A manager from NSD finally got a hold of someone and the delivery was confirmed as on a truck to be delivered today. It was just delivered at 6:25 pm 1/6/17. Delivery guys were great! Upping to 2 stars but only because the business manager responded quickly on Yelp and the delivery people were great! They still need to take a close look at why orders are sitting at the final line terminals for so long. read more

NSD deserves -5 stars. The absolute worst delivery company ever!!! I ordered 10 fence panels from Home Depot 5/9/18 and delivery was to be 5/24/18 coming from Tennessee to Washington state. Their tracking site showed it arriving at the "linehaul Terminal" on 5/15 and their local NSD terminal 5/18, both just a few miles from my home. On the afternoon of 5/24 after not receiving a call to setup delivery, I called customer service and sat on hold for 40 minutes before someone answered. They proceeded to tell me that their terminal rejected the delivery (I'm guessing it was destroyed in transit). I was also told they were having computer system issues and were unable to provide me with any further info. I sent a request for info from their website and they sent me an email stating the same thing on 5/29. I had also emailed their Extra Mile customer team and received no reply at all. That was the last I heard from them and today is 5/30/18. I emailed and called Home Deport customer service and strongly encouraged them to discontinued their partnership with NSD. read more

They have pushed out my delivery 4 times!! I've been tracking it and it has been sitting at there Union City Ca terminal for 2 weeks! I live 139 miles from there! Horrible delivery company! read more

This is the worst shipping company I've ever had to deal with. We ordered cabinets through Home Depot for home delivery and this is the delivery company. They only brought 5 of our 17 cabinets, and all 5 were damaged. Home Depot customer service had us refuse delivery, which the delivery driver said was not allowed, but we did anyway. He said he would be back the following day with the remaining 12, and that was 13 days ago! Home Depot gets a different answer from this company every time they call, and finally today we find out they can only find 9 of the 12. They told Home Depot that they called us to set up delivery and we told them not to deliver because we weren't home- an absolute lie. They have lied repeatedly to Home Depot about this and even marked all 17 cabinets as "successfully delivered" in their system BEFORE they ever even got to our house to deliver the 5 they had on the truck. This has been an absolute nightmare. Do not use this company!!! read more

This has to be the worst shipping company I have ever had the misfortune to deal with!!! How they stay in business I have no idea. My item has been in their local terminal here for 3 days now. Since I purchased the item the delivery date has always been the 21st but the minute it arrived locally it was pushed out. Every other single shipping company would have it out and delivered the next day but not NSD (which should mean Non Stop Delays!!). I called them the day it got here locally because it showed the 24th not the 21st and also 12am to 4am who delivers at those hours? Never once out of 2 days calling did they ever pick up. By chance I was looking at the tracking info and saw they had a chat option so I did that and it sucks as bad as the company constantly disconnected from the agents. Had to repeat my story like 5 times. Said I needed to contact Amazon in order to pick it up myself at the local terminal. Problem is I didn't buy it from Amazon!!! So I called the company I purchased it from and they called NSD then ncalled me back to say that the local guys would call me today. Am I shocked that these jerks at NSD have never called, NO!!! I think all us customers should start a social media campaign to put this pathetic excuse of a company out of business!! Hep Pat the business manager are you getting tired of working for such a sucky company? I mean you must spend every single day having to respond to all the negative reviews that are posted her and at BBB!! I would find a better company to work for. read more

I purchased a 65inch TV through another company on 11/21/16. The vendor of the TV uses NSD for the delivery service for freight orders. NSD received the order on 11/29/16 it is now 12/20/16 and I still do not have my TV. I've been given the run around by this company. The latest is the TV arrived at the last terminal so my delivery can be scheduled and when I called I was told there was a mistake in the information on their website when checking the status of my order and the TV has not arrived. What's confusing to me is each order has a unique identifier called a tracking number so how could my package be scanned by a scanner stating it's at a specific location but when you call you are told it's not there. How can you lose a 65 inch TV? So now it's 5 days before Christmas and I still don't have my TV I ordered a month ago but I'm being told by the phone agent he can ASSURE me it's not lost or stolen. How is that possible when you don't even know where the TV is located. What's also frustrating with this company is they don't return your phone calls but you can get an IMMEDIATE response if you use Yelp. I would not recommend this company as a delivery service because of the POOR communication and because they lost or stole my TV. Update as of 12/20/2016 the COWARDS at this company updated the status when I check by the tracking number to stat "delivery exception occurred please email us at customercare@nonstopdelivery.com" and when I called they say my 65 inch TV was lost in transit. How is that possible when they picked the item up from the vendor. THEY STOLE MY TV AND WANT ME TO CONTACT THE COMPANY I PURCHASED THE TV FROM. They couldn't even pick up the phone to contact me. Fucking cowards and thieves. read more

My first experience has been horrible!! The dispatcher called and scheduled a date of 12/17 8-12p and then rescheduled it to Monday 12/19 without any notification and refuses to answer the phone . I plan to take this complaint as far as I can. Mistakes happen but it is your responsibility to communicate. read more

I placed an order for a bathroom vanity from Home Depot website 5 weeks ago, to be delivered to the nearby store. I was given 3 delivery dates. I called Home Depot on the given date to check if my order reached the store but I was informed that it was not. After re-checking with NSD, they re-assured me that my order was delivered to the store indeed. They gave me the time of the delivery & the name of the person that signed for the package. Home Depot store was searching for my order for 2 days but couldn't find it. It was clear to me then, that the NSD simply lost my order. After calling them and confronting them, of course they were sticking to their story that my order reached the destination. After an hour long conversation w Home Depot & NSD I re-ordered the same item but this time to be delivered to my house. I was at first given Dec 9th delivery but it was moved again to Dec 14t. The order was actually delivered today. In my experience, when something as big as vanity is delivered to your house, you will get notified. Well, NSD did deliver my order however just left it by the front door of my bldg. I live in a Co-OP and there are regulations that I have to follow when it comes to deliveries. The driver didn't ring a bell, they didn't call, they didn;t email. THEY JUST LEFT IT THERE!!! . And I wouldn't even know if it wasn't my neighbor. Non Stop Delivery, I really hope you read these reviews: YOU ARE THE MOST UNPROFESSIONAL COMPANY I HAVE EVER DEALT WITH. YOU DON'T CARE ABOUT CUSTOMERS AND YOU SURE DO NOT CARE ABOUT YOUR REPUTATION EITHER. SIMPLY: YOU ARE THE WORST OF THE WORST! You are giving Home Depot bad name. I hope they will end their contract with you because you are not worthy anybodies time. read more

I have been given 2 different dates for delivery. Now I am being told they have no idea when my order will be processed for a delivery date from the Sacramento location. My order has been sitting at the Sacramento office for almost a week only maybe 30 min from my home. But hey " someone will contact you when your order is going to be delivered." So basically I have a family that includes 2 children ages 5 and 3 in a week and no kitchen to cook in because NSD can not get the dates right and my kitchen was gutted expecting delivery of my cabinets.... read more

This was hands down the absolute WORST company I have ever dealt with, and after reading other customers responses it is abundantly clear to never, under any circumstances, work with NSD unless you want frustration, disrespect and deceit. I cannot advise strongly enough to NEVER work with them or their third party deliverers. I ordered a mattress and frame from DreamCloud (who uses NSD as their third party delivery company), and after the first few days of hearing nothing from NSD (even though I received my confirmation emails saying my items had been delivered) no one reached out. Similar to other clients, I was then passed around from phone call to phone call, only to be told different things by every single person. I still do not have my mattress, and they told me I need to call back tomorrow at 10:30am, because they do not get into the office until 10am. It is unfathomable that a company who is in the service business and whose only job is to receive and deliver packages, loose/misplaces/cannot keep track of an object the size of a car. On top of that, dealing with employees who are deceitful is unacceptable. Terrible, terrible, HORRIBLE company. After reading all of the other reviews, I would now like to callout ANY company that uses their services. After reading the reviews, why would ANYONE willingly engage in business with NSD? My next email will be to Yelp to create a category for 0 stars, so that this company can be appropriately rated!!!!!! read more

I never thought I would be writing another review about this company but they are the worse and it shows. I've had this same issue with this company as they have told me back in December 2016 when I ordered a 65in tv with a sound bar from purchasing power that my package was "lost in transit". I ordered a sectional couch through purchasing power on July 24, 2017. I got a call on 08/02/2017 about setting up a delivery for 08/03/2017 to my mothers house, I had my brother receive the package on 08/03/2017 and it was suppose to be 3 boxes for self assembly. I ordered a u-haul to move the packages to my new home. I finally opened the packaging today to come to find out that this was still 3 boxes but it was a king size bed frame. NSD tracking history for my order is telling me that my package was delivered today 08/04/2017 at 5:20 pm and I don't know where that could possibly be. Anything you order requiring freight I would check to see if they go through NSD as I have had not one but two experiences to show that they still can't get it right. I do thank Pat for resolving the issue involving my tv but this is ridiculous. read more

I ordered a bed frame that was suppose to be delivered by this company. It shipped from the original location on July 7, 2017 in Southern California and arrived at the LineHaul Terminal in Sacramento, Ca on July 12, 2017. I live within 30 miles of just about any location in Sacramento. This website showed a estimated delivery to my house of July 17th. When I had not heard anything by July 17th of a actual scheduled delivery I contacted NSD. I was told the item was still at the linehaul terminal which was a check in point and would not be scheduled for delivery until it reached the Last Mile Terminal. The lady on the phone stated that would happen on July 18th and after that it would be a 48 hours processing time to call me to arrange delivery. However the item actually was transferred on July 20th and now the estimated delivery date shown July 24, 2017. On July 24th I contacted Purchasing Power to see what they could do to find out what was going on. The gentleman I talked to called NSD and was told that 1) 48 hours processing time does not mean 48 hours but 48 working hours which translates into 6 days and 2) that such deliveries could take up to between 3 - 6 weeks. Yesterday a man named Juan called me for an after delivery survey and when I told him I had not received the bed he said he was going to walk the warehouse and find out where the bed was. He called me back to tell me that he could not find the package. Today is August 4, 2017 and a young man came to my door to inform me that my item was delivered to his house on August 3, 2017 and the item he was waiting for which the tracking website shows as being delivered is no where to be found. I called NSD and spoke to a receptionist who will pass my message along and someone will be contacting me but has no idea when that will be. Purchasing Power needs to either find another delivery company or start holding this company responsible or they are going to end up losing the contract they have with the State of California Worker's Union, CSEA Local 1000. read more

I ordered Hampton Bay cabinets through Home Depot. My cabinets have been sitting at the Brockton, MA terminal since 12/2/16 it is now 12/9/16 and I can not get anyone to return my phone calls to let me know when I can expect my cabinets. I have been calling since 12/7 and each time I am told "you will get a call back, the dispatcher for your area is unavailable." This is unacceptable and terrible customer service my cabinets are about 1 hr away from where I live. All I want is my cabinets so I can finish my kitchen remodel. I am extremely disappointed and will never order anything online from Home Depot if it is being delivered by this company. read more

I have NEVER had an issue like I have with NSD with any other company. I have been getting the run around for 2 months now. First order placed, I was bullied into a delivery date that was NOT convenient for someone to be present. After rearraigning schedules I was able to have someone present for the delivery. NSD lost my order that morning, and NEVER notified anyone. Instead, I had to call asking when they would be there since they had 10 mins until our window of delivery was up (1-3pm). That's when I was notified that they lost my order. I was told I would receive a call once it was tracked down. Every few days I would call back to check in and nothing. 3 weeks later, I called and I was advised to cancel my order and RE-ORDER! This was their mistake yet I needed to do their foot work. Finally close to a month after initial order I received my new order. When the product came in, it wasn't what I had expected. So rather then keeping it, I am planning to return it. THATS A JOKE. Both with the company I ordered them from, and NSD. I received an email 7/12 stating I would receive an phone call within 72 hrs to schedule a pick up. 5 days later I responded to the email, by mailing their customer service and was assured a manager would take over this case and contact me immediately. Well here we are 2 weeks later, and I have now received a second email stating I would be notified within 72 hours for a pick up date. Now try to call the 703 number listed in this email./ I have waited on hold for over an hour. I am beyond unstratified with this company. If anyone is getting a large delivery please make sure the company does not use NSD. If they do, shop somewhere else. read more

I placed an order for a very specifically sized washer from Home Depot on line on October 27. I was told to expect delivery between Nov. 12-14. I did not hear from NSD by the 13 so I called and told them that if it was not delivered on that day I would not be able to get it until Nov. 26th because of the holiday and my work schedule. The woman I spoke to assured me this would be "no problem". I looked on line Nov 25 to see the status of my delivery only to discover it was CANCELED. I called and was told I had received the answering service but someone would be in touch in the morning. Morning came and no call. I called and was told that the order had been canceled on the 21st by Home Depot. He reiterated this several times sighting Home Depot as the cause of the cancellation. I called Home Depot who assured me that if they had canceled they would have contacted me and given me back my money. She contacted the company and we spoke to the same person who lied through his teeth stating he NEVER told me it was Home Depot who canceled. I was livid. I could not believe he lied. This was all Sunday so I needed to wait until Monday to get it reinstated. Monday came and I ended up having to work but on my breaks made the most frustrating calls I have ever had to make. I was told it would be Wed or Thurs before I would be able to get the washer. I told them I would need to have it delivered by Tues. because of my work schedule. I called Tues. and was told that they didn't have a truck and it would be another 2 or 3 WEEKS!!!. I told them I would go to pick it up which I had to get permission to do. In the mean time I called around to Ollies stores and found a washer that would fit the space I have available. I called Home Depot and cancelled the order completely. I now have my washer from Ollies. It is a better washer and I paid less. I waited a month for a washer that I never got!!! read more

This company (NSD) is ridiculous, My package started out in my home state, in a different city less than 2 hours away, no one can explain to me why on earth it takes 2 weeks for it to be delivered, I've called customer service multiple times and tried chat, and the best response I've heard thus far is "I'll pass along your request to someone who will call you back" when I definitely thought I was speaking directly with the company, and even still no call back. No one has called to schedule delivery but their website says the est delivery date is tomorrow, although it's still showing as in transit. Chat was no help, I've been promised that someone will reach out to me to schedule delivery and it has to sit at some terminal for 24-48 hours, fine..... but still, no one can explain what the hold up is or why it's taking so long, even with a 2 hr drive and sitting for a day would be ok, but 2 weeks is just insane, especially with no type of explanation, but a lot of empty apologies. Thanks for nothing..... I would've driven to pick it up if the company I purchased through would allow it. read more

Home Depot needs to reconsider who they are using for their deliveries. On the website for Nonstop Delivery Inc, it says their basic delivery service places the item in the "first available dry area (eg patio, garage etc.)". I live in south Florida and on my driveway next to the garage is not a dry area. It rains everyday during the summer. I had opened the garage door, and the man was walking to his truck when I called to him. He acted like he couldn't hear me, got in his truck and started it. When I said Sir, we need to talk, he got out and said asked me what I needed. I said I was told the day before that my items would be placed in a dry area, and the driveway doesn't qualify as a dry area. He just shrugged and got back in the truck. I wanted him to move them about four feet into the garage, but he said no, he wasn't allowed to come in the house. Didn't ask him to come in the house. Just the garage. Of course, it rained within two hours of him being here. I have never been treated so poorly by a delivery person, and I have had a lot of deliveries to this house, as we have been renovating it. Luckily, the very kind irrigation man saw what happened and moved them into the garage for me, as my husband doesn't get home til late afternoon, and the items would have gotten wet. Not good for cardboard and wood. It is a sad commentary on how some people view their jobs, that your delivery person could not take 5 extra minutes and move the boxes to a sheltered area for a 65 year old woman. I sure hope that this is not the experience of most people. read more

**Update** On the day that I wrote this review, I noticed other reviewers received a response from a Pat@ Nonstopdelivery.com. I decided to reach out to Pat myself. Turns out, that was the right thing to do! Pat (Patrick Lynch) is apparently the VP of customer service at this company and made things happen right away! He replied to my email within minutes saying he would get his team on it. I received two calls that evening. The first stating a delivery would be setup and they would reach out to me. The second call was from the same person checking to see if the delivery was setup. When I said no, he let me know that in his records it was setup for 2 days out and even was able to give me a window of delivery. The next day I received an automated call confirming my delivery date and window. 20 minutes before delivery, the driver called to state he was 20 minutes out. I received my item...finally! And all because I reached out to Pat. If anyone is having trouble with this company, contact Pat for assistance. He made things happen! As a family of soon-to-be 6, we shop online often from multiple websites and companies. I have never had this kind of (terrible) experience with any kind of company. We ordered an entry door from Home Depot, as we have redone the flooring in our house and concluded water is leaking under the door. The simplest solution, or what we thought would be, was to replace the front door. I was a little taken back the first time we were lied to and now, we have been lied to multiple times, by multiple people, including a "supervisor". We have been told it had a new delivery date (because it was 11 days late), it takes 24-48 hours to update. Really? 2 days to update anything is absurd. This was the first clue. We have been told there is problem at the terminal and they are way behind (yet they don't work weekends or holidays). How far behind can you be then? We were told it is out for delivery to the last mile service and that will take 1-3 days to update (again multiple days to update a website) and the update has never happened--it still has the original date currently. We were told, it's not to the "last mile" delivery service so they can't set an appointment for delivery yet and even though its two hours away and weighs 400 lbs. we cannot pick it up ourselves. We speak to a "supervisor" who can literally tell you absolutely nothing about when it will be here or even where it is. Uses lots of what we deem "shipping catch phrases" to confuse you. Not sure how that's possible with computerized inventory. We were told it's not lost, they just don't know which truck it's on. So, you don't know where it is? I'm pretty sure that's what lost means. We have involved home depot multiple times.... they call the same 800 number we do and must wait in line (just like we do) to speak to the same lying reps (just like we do). Hilarious for a Home depot rep to come back on the phone line and say "we have 3 other people in front of us, shouldn't be much longer" How does Home depot not have a direct line to speak to someone in charge? Home Depot has been accommodating. Providing compensation, and refunding shipping...but I still don't have the door! I was willing to pay what I paid, I just want the door already! I can't finish my flooring until I replace it. In addition, there is nothing custom about our order it shipped 6 days after we ordered it. It has been sitting 2 hours from our house for almost three weeks, without any updates! We are well over a month from when we placed the order. We are paying credit card interest on a door we have yet to receive. We have received emails from Home depot to review a door we don't have, give feedback on a door we don't have. Today, the tracking number is unavailable at Home Depot's website and when I enter it direct on NSD's tracking feature, it shows no such order. Customer service said their website is down. But other reviews show that this is a bad sign... We will NEVER order anything from Home Depot again as this has completely soured our thoughts on Home Depot. They should be ashamed for using this company and the way they treat customers. As far as ordering anything large online, we will first check to see who the company uses as a shipper and will order elsewhere if the answer is NSD. BUYER BEWARE: NSD is a company full of liars and not-very-nice reps. You might not EVER receive what you are waiting for. read more

I ordered 6 heavy duty shelving units for my business in two orders from Home Depot with free delivery. Within a day, Home Depot web-site indicated that they had shipped my shelving units and provided carrier (NSD) and tracking numbers. I have called NSD 6 times in a week and a half with each time a commitment that I would receive a call later that day scheduling the delivery. They never called back. I did see a tracking notice on the Home Depot web-site indicating that the orders were in Knoxville and that NSD had damaged one of the orders. The last stop before delivery is Knoxville. My order has been in Knoxville for over a week. My 6 calls to NSD included several phone numbers they could call in case they called in off-hours, but they have never tried to call. I will never order anything from Home Depot again that has to be delivered. Whatever department at Home Depot handles the contracting for delivery has got some big problems. With all these complaints one would think Home Depot would cancel their contract with NSD and find a delivery company with a good reputation. If I were in Home Depot management I would investigate the very likely probability that somebody in charge of contracting the delivery company is getting paid by NSD on the side. I will not be ordering from Home Depot or any other company that I discover uses NSD. If I could select zero stars for NSD I would! read more

****AVOID AT ALL COSTS***** Home Depot is using this company to pick up a patio set that I am returning. I was given a pick up date and was told I would receive a call a day or two prior with the time window for the pick-up. They never called. I called the day after the day I was told they'd arrive, they didn't offer any reason for the no-show and no apology. They just gave me a new date and told me they'd call the day before with the time window. Again, no call and no-show. I called again and explained what had happened. They assured me they'd show up the next day between 1p and 5p and call me 1/2 hour before arrival. I checked my tracking number on their website throughout the next morning and it showed a 1p-5p time for the pick-up. I checked again at 1:30p and the tracking number was suddenly not found. I called again. Again, no explanation and no apology. They said "We'll be there on Friday". I told them not to bother and called Home Depot to come get my return. STAY AWAY FROM NON STOP DELIVERY read more

not a good service....was called the day before delivery and told they would be there between 11 and 3....so made arrangements at work to be there, at 4:30 no word so I called them they said the driver was running behind and he was finishing a delivery then I was next, I asked why some one didn't call to let me know all I got was you are next....so waited..at 6:30 still nothing so I call again they inform he he is helping on a delivery in Frisco then he would be there, I informed them I have been waiting since 11 and now I was missing my sons football game that started at 6 and he was still an hour away from me. so we made arrangements to get it the next morning after taking off work and missing most of the football game I had to take off another whole day.....was anything offered...nope not even I'm sorry....poor customer service read more

to bad home depot uses this company!! checked my email this morning. my 400lb. $1500.00 wooden vanity was to be delivered on friday 7/7/17. just walked out my door to my garage 7/6/17. and surprise!!! here is a 400lb. box in my driveway. garage door was open could`nt roll it in the garage...nope just leave it in the driveway!!!!! no phone call!!! no email!!! they could`nt even ring the doorbell!!!!! i was in the house!!! now how do i get 400lbs in the garage??? i will make sure if i order from home depot again they are not involved do not use this company!!! read more

This is quite possibly the worst shipping company on the planet. I have ordered a total of 7 doors from Jeld-Wen over the last 7 months. Each received additional packaging to prevent damage from Jeld-Wen. NSD was the delivery company Jeld-Wen used for every door. All 7 doors were hurricane impact rated exterior doors. I have never received any of those doors. Once the tracking number stated delivered, I called NSD each time. Every time the person on the phone said that the item was damaged in transit and would not be delivered. I wrote an email to NSD complaining after the 4th door was damaged. I received a call from NSD which was incomprehensible. The woman tried to blame Jeld-Wen saying that they must have damaged them before giving them to NSD. When I said that they were in NSD's possession for 2+ weeks every time, she said it was my fault because I should have requested additional packaging. When I stated that I did request additional packaging, she said another carrier must have damaged them even though they were the only listed carrier. The company sucks plain and simple. 7 orders, 7 damaged. read more

Absolutely the worst EVER! Do not order any large items from homedepot.com because you run the risk of dealing with Nonstop Delivery. I've had the same experience as everyone else who has reviewed - ordered from Home Depot and then couldn't get the items delivered because of this POS company. They've scheduled the delivery twice and still, no patio furniture. For the love of god Home Depot, get it together and dump this company! read more

I ordered a patio set from Home Depot and it was shipped NSD. It's been 14 days now and nothing. They've missed their delivery date, they don't answer emails or phones (I waited through 13 callers in front of me to get a VM, yet to be returned). They absolutely SUCK! read more

Unfortunately, Home Depot has a contract with this carrier. My shipment from Home Depot has been sitting in their local warehouse for 8 days now. When I called last Wednesday, I was told it would leave their facility on Thursday. When I called on the following Monday, they told me it would leave their facility on Tuesday. When I called today (Tuesday), I was told it would leave their facility next Monday. They are holding my shipment hostage and I have no idea when I will ever receive it. This is very poor servce and I won't buy from Home Depot again if I have to depend on this service for delivery. read more

I purchased an item from Home Depot that was shipped using Nonstop Delivery. I was given an estimated date of delivery. This came and went so I kept emailing the company to have the give me a new estimated day of delivery and to up date the tracking page. they never responded but the page was finally updated. Yesterday was the new date of delivery and the page said, "delivered" but then said "item not available". I called and was told they shipped the paperwork but NSD did not load the actual item onto the delivery truck so they are calling in "lost in transit". There was no remorse or apologies or further explanations. This is the worst delivery service and customer service I have ever encountered. I'm sure someone from the company is enjoying my item right now. I would encourage people to look carefully and if this company is being used, think again before purchasing read more

Astonishingly bad customer service. I ordered a patio set from Home Depot that took over a month and a half to get delivered. It shouldn't take anything that long to get anywhere in this country. The original timeline said 7-10 days which was continuously backed up. According to the online tracking, the set would get checked into a location and then sit for long periods of time. Obviously this company just waits for the truck to fill before moving to the next location. Which makes the name of the company pretty ironic. When I called HD, they referred me to Non Stop Delivery who couldn't have been more useless on the phone... if you can even get through to them. I called a total of five times but only spoke to someone once. The automated system seems great at first because it tells you how many callers are in front of you, but then each time I got to one caller in front of me, it would kick to a voicemail system instead. Which apparently no one ever checks. And as others have noted, the actual delivery process is ridiculous. They expect a signature but then give you almost no warning that they are in the neighborhood. Thankfully my wife is a teacher and was home, but for folks with traditional 9-5 jobs I have no idea how this could possibly be successful. This wouldn't have been so annoying, but I purchased this furniture for a BBQ I was planning and the set did not arrive in time. Apparently over a month lead time is no longer good enough. read more

I am in the exact same situation as everyone else with this NON delivery company. They could care less what customers think of them proven by the fact that there is not even a response to all of these complaints. Now we know why amazon is so successful. All I can say is that the head of Home Depot's online dept should be fired because that is who is ultimately responsible for this. They are well aware of what this company does and are still contracting with them. It is a shame because Home Depot has worked hard to turn around their service in their retail stores and this is very reminiscent of their old style of service. If anyone knows in advance that a retailer is using this company for delivery I would stay as far away from that retailer as possible. It is incredible in this day and age that non stop delivery is getting away with this, they need to be put out of business. read more

Had a horrible time scheduling delivery with these people. then they didn't show up!!!! this is the worste delivery service ever.

Home Depot uses this delivery company for all its deliveries and they are terrible!! I've been waiting since August for 1 kitchen cabinet that they said would take 2 weeks. Very hard to get someone on the phone. For this reason I would say don't buy anything from Home Depot that needs to be delivered. read more

Wow! I really thought that the horrible reviews for this company had to be misguided or overreactions. Much to my chagrin, they are not! This is the worst, most disorganized freight carrier I've ever seen! Purchased a TV a week and a half ago and have been tracking it constantly. I am in St. Louis, so it never takes longer than 4 days to deliver freight. I'm in the business myself. When I found that my TV was at the local terminal last Friday, I called to see why I hadn't been contacted for a delivery appointment. I was told that it takes a long time to unload the trucks and to expect a follow up on Monday. No follow up! So I called again, and tracked online, only to find that my TV was now in Charlotte, NC!! I contacted them and got this response, "Whoops, there must be a problem here. We will check this out and get back to you by tomorrow morning." No call this morning either. Now I look online and my TV is in Nashville, TN! This thing has traveled more than I have in my whole life! I will be contacting Purchasing Power to let them know that the carrier they have selected are not up to par with industry standards. No reason anyone should pay for this kind of service. read more

I have placed orders through purchasing power many of times. I have received all of my products in the time frame they provided from NSD. This purchase however has been a little different. I have the tracking number on my account and it shows when and where it is. It showed on my account that I would be receiving my order on 03/02. I was very excited as it normally takes longer to ship larger items. It did not show up. I figured that it could have been a truck issue or even that it was delayed due to having a lot of stops. However I get on my account the following day 03/03 to find that it was delivered. I thought well maybe they dropped it off. I went outside and no product. I was afraid that it was dropped off at the wrong address. So I called and spoke to a lady told her who I was ( I apologize that I don't recall her name) I explained my issue. She looked up my tracking number given to me on NSD site ( I took a screen shot as proof) asked if I was said person that signed for it I said no ( she didn't recall my name either makes us even lol ). I am not upset that it was not delivered as it showed on my account. However I am upset that she said I don't know where you got your information from.The tone in which she said it was implied that it was my fault. After she looked up the exact information I had. She repeated the times and also asked if I was said name that signed for it. How else was I to get this information in less it was provided? She gave me a new tracking number and said that I will get it sometime next week. I feel like the way they choose to word things could use a little polishing to provide better customer service. Minus today I have had no issues and everything has went as scheduled. The delivery service members have always been nice and have delivered my product in new condition. Tracking number provided on site 10717730. Second tracking number 13091733 provided over the phone. read more

HORRIBLE customer service!! If you can avoid using this company for delivering anything, trust me, do it!! I have been waiting for over a month for a mattress set that was ordered through US Mattress on 2/22/16.I was originally scheduled for delivery between 3/8 & 3/15/16. Still no mattress....UGGHH!! Every time I speak to someone in customer service, they tell me the same thing "it has been escalated to management." I'm a little tired of hearing it & have begun the dispute process through PayPal for a full refund. This company shouldn't even be in business with all the negative feedback they've received...the least they could do is try to improve what has been commented on. NEVER AGAIN will I go through this company!!!! read more

So pissed with these people. I am part of a purchasing club thru my union and reguarly purchase items from them. I have never had an issue with any of my items from the delivery time to the condition of the items up until now. I placed 2 orders for tvs on March 8th. I received the first one within a week no issues no problems. Unfortunately this company was responsible for the 2nd item and not only did it take up until March 21st to receive it but when I opened it the screen was shattered. The condition of the box made it apparent that there was no care taken in the handeling of such an item. Unfortunately I have to have the replacement shipped thru the same company so im crossing my fingers that the next go around will be different. The one star is for the nice gentleman that assisted me in their customer service department when i was trying to find out why does it take a week and a half to deliver from long island when I reside in lower manhattan... read more