How horribly unprofessional can a company be? After I called multiple times to schedule my delivery I'm now being told , we had a guy quit, so sorry you took time off today, how about Saturday". Mind you this call comes at 3:30 my delivery window was 1-5. But wait, I get a call from a random person who a buddy of the NSD driver that's going to help him out? NSD can't bother to call me. I'm waiting for a call from the only manager in today. Oddly she's in a meeting at 4:30 on a Friday. I'm disgusted with How I have been treated today. If you make a large purchase and you see, NSD run away! read more

I made my first online order from Home Depot & NSD was the freight company to deliver. My delivery showed up in less than a week, with no reschedules or issues. I had to follow up 2 times to confirm the delivery day/time, but that is fine. I worked in shipping logistics before & understand how things work - but was pleased my shipment delivered when it was supposed to with no issues. I believe that sometimes you can not meet everyone's expectations, but when receiving free delivery for an item, you can't expect the 'white glove' service - I would expect to pay extra for that or a guaranteed/expedited delivery. read more

UPDATE - PAT VP of customer service was incredibly helpful and contacted me almost immediately after the yelp review to schedule delivery. i did receive the item.hope NSD reps and end point delivery service people are aware of how frustrating it is to a consumer to have to go to such lengths just to receive a proper response. changed my review to 3 stars. read more

This company has lousy service. Completely unprofessional and unreliable. The local terminal JK Trucking in Milwaukee WI is just as bad. They have had my order since Wednesday may 25th and it was finally scheduled to be delivered on May 31st, after they took a week long holiday break of course. Then after waiting half the day and no phone call or delivery I called them only to be told there was a mistake in dispatch and I would have to reschedule. Delivery should be free but I was told they don't have any control over the delivery charges. Still waiting for my stove...I would not recommend this service to anyone. read more

I am extremely disappointed with the way the staff handled me as a customer. Every time I called it was another story on where my item was. It took two weeks to leave the warehouse and three more weeks to get to me. I will forever remember this name as someone never to use or recommend. Still waiting five weeks later. read more

Ordered a treadmill/incline trainer from NordicTrack and apparently it was too heavy for me to move it from the curbside into my room after the delivery, so I paid an additional $250 for white glove in-home delivery and assembly service, which is handled by Nonstop Delivery. You would think that this would be easy and quick because the item is already at the location and all I need is the labor to move it 50 feet or so and assemble it. Nope, after 3 weeks and many phone calls, I still haven't been able to get an appointment set up, all I was told was that it has been escalated to their management, and that "I will be contacted within 24 hours" or "someone will call me back today", and of course I heard nothing at the end of the day, even after I left them two contact numbers just in case. read more

They suck. I actually sent an email last week to the VP of Customer Relations and have filed a complaint with the BBB. First ting they delivered to me was damaged but fortunately cosmetic and could not be see. The second was a tv to be delivered between 12:30 and 5:00 with a thirty minute call ahead. No delivery and no call after 5:00 so I had to start tracking them down. I reached them by phone and they were 15 minutes away. Still no call. The box with my tv was damaged when received after 6:00. I opened it after taking pictures and said if it was damaged electronically lots of people would know next day. Third delivery has been a disaster. The box was totally destroyed but my son, who was there for delivery, hoped for the best but took pics before he touched the box. When he went to open it he could see the frame was bent and the mattress the was supposed to be compressed was not. Sevendays later I have heard nothing from NSD or the place I purchased (Purchasing Power). The box is still in my dining room and a danger to my two little granddaughter that are 2 and 3. Both of these companies are a JOKE. No more business with either. I am DONE. read more

I would not recommend using this carrier, they're are way better LTL carriers out there. They definitely do not live up to their name "Non Stop Delivery" since my shipment sat at their warehouse for two weeks. No one called me to set up an appointment, I contacted their customer service three times, the first time they said they contacted their scheduling department and someone would give me a call to set up a delivery appointment, next day no call. I contacted them the next day and said no one contacted me and they said they sent a "high priority" email out to their scheduling team to have someone call me, next day still no call. the third time i asked to speak to a manager as i needed this shipment delivered on a certain day so that i could be able to sign for it. the manager contacted me and said someone would contact me, still no one did. after the first week my shipment was there, still no one contacted me for a delivery appointment to be scheduled and the window of when i would be home to sign was gone. Now what? The manager finally said a delivery appointment was scheduled for the end of the week, which now my shipment would be sitting there for two weeks. i specifically told the manager that if it wasn't going to deliver when i would be home to sign, which it could have, i wasn't signing for it. They previously offered me a waiver to sign so that i could have it deliver without signing since i wouldn't be home, this was now off the table due to liability. Instead was offered a "courtesy" phone call 30 minutes before the delivery which i was highly doubtful i would get since i never received a phone call in the first place for a delivery appointment and i would also be at work at the delivery time they gave me. i sent the manager a lengthy email about how NSD was negligent about scheduling a delivery appointment that was convenient for me to be able to sign and i wasn't signing for the package and they could either deliver it without a signature or deliver on saturday. finally the manager said they would deliver without a signature. I had to go through two weeks of trouble for my shipment over a signature. i almost was going to have to take time off of work to spend all day waiting for a driver to show up and take 3 seconds to sign for a package. I have never experienced this much trouble over a shipment and next time i need a LTL carrier to deliver i will be looking elsewhere. read more

We ordered a barbecue grill from Amazon using our Prime Membership. A few days later we get a message that says NSD was unable to deliver our grill because they came by our house the night before at 11:00 pm and nobody was home. First of all, who delivers merchandise at 11:00 pm? Second of all, we WERE home, and I was up doing some paperwork on my computer which faces my front door and no delivery trucks even drove down my street that evening. We called them the next day and they said this message was a "glitch in their computer system". A few days after that we got a message from NSD that someone should be home on Thursday between 3 pm and 6 pm because someone had to be home to sign for this delivery. We rearranged our schedule to make sure someone was home. They called us that evening to say their truck broke down and that we would have to reschedule. The man that we were talking to was very rude, and had a bad attitude. We told them to figure something out but that we didn't want to reschedule, there was too much difficulty with this delivery. Anyway long story short, they finally showed up that evening around 9:30 pm but they were not nice about it. I would not recommend this company for multiple reasons. read more

This company has not delivered my $3,000.00 + item though it arrived at their terminal in my city 8 days ago and was purchased 15 days ago. I have paid an expensive fee for their "White Glove Service". They scheduled a Saturday delivery between 9:00 am and 1:00 pm. I waited at my business for this delivery even though Saturday is not my usual work day. By 12:55 on Saturday I had not received my order. When I called to check they affirmed the wrong call back number which was an error on their part. (I checked my purchase order and the call back number I had given was correct.) Now it is Tuesday and they hadn't even contacted me for a reschedule. When I contacted them they said they will deliver tomorrow between 9:00 am and 1:00 pm -these are not my normal work hours as we are a community center and work in the afternoon so it is another inconvenience. I will never again this company or recommend this service to anyone. read more

I wish I could give no stars! Whatever you do, do NOT use this company! All they do is LIE to customers. I was tracking a large vanity and it kept saying in transit. Then I was told it was being delivered. Still never received it. Contacted them again and was told it was being delivered the next day. Again nothing. Contacted them again and was told it was lost. Contacted them again and was told it was being shipped to next warehouse. Was never sent. Contacted again and was told it was lost. They kept trying to avoid the situation delaying me even more and continuing to lie. I reordered the vanity. This time they informed me the bottom was received but not the top. They lost the top. Then I complained. How could they lose 2 deliveries in a row. I received a phone call telling me they found the top and it would be delivered with the vanity. The vanity arrived (DAMAGED) and no top. I called and spoke to someone named Robert. I informed him and asked why they continue to lie. I tried contacting the company today to get a tracking update. I requested a call back then I checked online. I used the online chat and was told they never received the top. So once again I was lied to by more than one person. I told them I was going to Yelp. As I am writing this I received a phone call from Marshall. He said he read the chat and wanted to contact me and let me know he looked into it himself and told me that the top was in transit to their terminal and I should have it in the next couple days. Told him that its hard to believe because I continue to be lied to and everyone tells me something different and the same thing happened previously. read more

Mo G.delivered my vanity. Call ahead prior to arrival and truck arrived as scheduled. Mo was friendly & courteous. He's an asset to your team. read more

I've never had such a bad experience with a delivery company and will never order anything from Home Depot on line. We were scheduled for a patio furniture delivery today between 9-1 and were told that we'd receive a call 30 minutes prior to delivery. 1:00, 2:00, 3:00 ....no delivery. When I called to inquire, Nonstop told me that it had been delivered. My husband and I have been home all day checking the driveway for our delivery and it definitely hasn't arrived. They obviously delivered it to an incorrect address or are not being honest with us. Supposedly, the driver is turning around to retrieve the delivered furniture. I don't believe anything they tell me at this point. What a fiasco and totally unnecessary. At this point, I'm wondering if we'll ever see our new patio furniture. Never, ever again would I use Nonstop Delivery. read more

If I could give less than a star I would. Home Depot uses them for delivery. I ordered a vanity. It got shipped broken. I returned it and ordered another. I was told I would get a white glove service to install it in appropriate room. It got shipped 5 days early and just left in front tipped on a pallet, broken. Stupid me ordered a kitchen set which arrived in broken boxes and the driver actually handed 2 legs out of the box to me. When it was opened it looked like they must have dropped it on the side. Cracked all the way down the side. I call to return. I'm told I will get a call in 3-5 days. The next day I email with no response. I keep emailing and calling. I am told everyday the terminal is closed and they are sending a high priority message and assure me someone will call me the next day. I call and wait for a rep during day hours but as I'm stuck on hold for 20 mins I leave my number for call back ( I have to work too!). Never any callback. They respond to my emails saying they are working on it and someone will call me and promise I will get a call by 6pm when they close. 545pm no call so I call them and it looks like they scheduled a day without me knowing. I'm lucky it worked out and I'm free. I ask to speak to a supervisor just to voice my frustration. He could care less. This company is HORRIBLE! If you can avoid using them please do read more

I was forced to use NSD by purchasing a portable washer from Home Depot on line. They do not give you an option to choose carries or type of delivery, Guess what on the day of my scheduled delivery. I never received my washer yet, NSD claims it was delivered per instruction. I have not received a phone call like I was told I would 30 minutes before the actual delivery. I have take half a day from work waiting for the washer just to find out that now its missing. I took initiative and called NSD the day before and spoke to the rep regarding delivery option and even confirmed my number. AS far as I am concern the driver never delivered the washer as there is no proof that he did. I want me money back!!!! I will not leave this matter unresolved. I have been ordering items small and large for last 5 years to my address in Chicago never to experience something like this! Never hire NSD and DO NOT PURCHASE FROM HOME DEPOT ON LINE! IF anyone from NSD will read and care to replay to this review my tracking was 13908424 read more

By far one the worse experiences i have dealt with as a PAYING CUSTOMER! I would never refer or stand behind anyone using this company. I spoke with a HUMAN being and confirmed my delivery between 10-2 Friday. After i noticed the time was passing and i wouldn't be getting my items today. I called the company and was advised that since i didn't confirm through the automated system it canceled the conversation i had with a HUMAN confirming the date and time of delivery. The Freight Crew/Bros or whatever the name of the company is, is the ones at fault here. I call today and was told they just today received my products at the terminal, more lies, because if they just got them today, who confirm the order with me Friday verbally. I have been given the run around for sure. They come, claim to knock and leave. The people at home advise they heard or saw nothing/no one. My next review will be written under the BBB site for sure. My items had better be delivered tomorrow or I will cancel the order all together! read more

Ordered a new TV from Purchasing Power on 4-9-17. Got my tracking number about 2 day later and checked the status of my order. It gave me an estimated delivery date of 4-20. I've looked up the tracking status everyday just to check the progress of were it was. I check the status on the evening of 4-17 and it said that on 4-12 it was at their linehaul terminal in Ft. Myers, FL, roughly a 30 minute drive for Lehigh Acres, FL were I live. So I called Yesterday at 9:15 to find out were it was and why nobody has called to schedule delivery. Come to find out that they had the wrong contact number,I checked my order information for this order with Purchasing Power and they had both the old and current numbers. I gave them the correct number and was told someone would contact me later in the day to schedule delivery and nobody called. So today I checked the status and it say it didn't get to the local terminal till 9:58 on 4-18 when I had been told by the service rep I talked to the day before that it was there on 4-13. They also tried to call but used the wrong number. When I spoke to the dispatcher to confirm that my TV would be delivered on 4-20 i asked him why he didn't call the corrected number and he said he didn't read his email till after 3pm. I find it unacceptable that they wouldn't/didn't update the tracking information until after I called them on 4-18. Had they updated this information I could have called them on 4-13 or 4-14 and had my TV already. This is not the first time I've had to follow up behind them. I've even gone so far as to call Purchasing Power and strongly recommend that they change to UPS or FEDX freight. Not updating tracking information till after a customer calls and not doing your job right, waiting till C.O.B. to read emails, is just piss poor customer service. If I were in charge of shipping I would not use them. read more

i will never order anything in life that requires delivery through nsd!! i had to call them over 4 times in one week for my furniture i ordered through purchasing power, only for them to send my furniture through a terminal that doesnt deliver on the weekends or after 2pm. i called several times just to get the run around. nsd never contacted me when my actual furniture arrived to them in the first place, i had to call them. I HAD TO CANCEL MY FURNITURE AND SEND IT BACK TO PURCHASING POWER BECAUSE MY FURNITURE COULDNT BE DELIVERED IN THE EVENING WHEN I GOT OFF WORK OR ON THE WEEKEND!!!!! read more

NSD is the sub contracted company used by JC PENNEY. We ordered a very expensive mattress and the glitch had to do with our address. I updated our new address prior to ordering the item, however the shipping order still had our old address. NSD stated they didn't have the authority to re-route the delivery despite the store telling us otherwise. I made several phone calls, went back and forth between reps from JC PENNEY and NSD (Julie) for days, Julie asking me "did I write down who I talked to and the dates/times?" After getting no where and feeling critiqued from NSD/Julie we decided to cancel the order and purchase a new one in the store. About 10 later NSD/Julie (uggh) called to ask about an order?? Long story short she cancelled the delivery of our new (2nd mattress). After a much heated phone call. The issue was resolved, Julie scheduled a delivery for 4/20/19, however I received a phone call on 4/10/19 stating delivery men where at my house with the item and if I didn't accept delivery within 10 minutes they were moving on to the next location and I would have to reschedule. I called NSD for clarification and Julie (yes) stated a text message and phone call was sent to me and I confirmed the date of delivery change. THIS NEVER HAPPENED! I regret buying from JC PENNEY due to having to interface with NSD. Worse experience of my life. NSD touts themselves as a company that focuses on superior customer service and operational excellence to drive value-added results. Far from the truth! read more

I placed an order through Home Depot on March 21st, on March 27th my package arrived at NSD local terminal (which is 1 hour from our business). The transit history was not updated until 4 business days later, but it was updated to "delivery scheduled" (although I never received a call to schedule it). On April 5th it was updated to "Out for delivery", only to be changed back to "delivery scheduled" 2 hours later. I have contacted customer service through NSD's website chat feature THREE separate times. Each time I was told the local terminal could not be reached (this was between 9am-11am)at that time but the logistics manager has been notified and someone would be calling me to schedule delivery. Cut to today, April 9th,still no package and still no phone call from NSD, the transit history has updated to the same "delivery scheduled" 2 different times today. This time I asked the rep on their chat if I could have the local terminal's phone number since I have still not gotten a call from anyone and I asked for any updates on my delivery. She stated that the local numbers can not be given out and that, AGAIN, the management have been notified of my delays and someone would be calling me. She also said delivery depends on when the drivers are in my area. The run around, no real updates, and lies that I will be contacted are not acceptable. This order from Home Depot was for our company, and as a company we would be out of business if we treated customers this way. Home Depot will be losing our business if they want to continue using NSD as their shipping partner. read more

One of the worst experiences that I have had with a delivery company. When the bed was being setup my wife and I heard a popping noise when the delivery persons flipped the frame over. When we asked, what was that, we were told nothing had happen. I signed off when they left. When we turned on the TV later that evening, we discovered that the screen was broken. Since it was Friday evening, I called NSD on Saturday morning and was told that someone would contact me on Monday. Didn't happen. I contacted the company that sold me the bed and was contacted almost a week later. We then waited almost 3 weeks only to have the claim denied. The reasons given were that we waited too long to file, we had signed off and when the delivery persons were interviewed they denied that they caused the damage. I had promptly contacted them within 24 hours and they ignored me. I had no way to know of the damage to the TV until we turned it on. These tactics used by NSD are pathetic and anyone thinking of using this delivery service should go elsewhere. read more

I wish I could give zero stars. These people are unprofessional and inept. I had a treadmill delivered by them, and asked them to wear shoe covers while in my house so as to not get my carpets dirty. I have a 10-month-old baby, so having a clean floor for her to walk on is important. They said no problem and put them on. The problem is that they went outside and came back inside several times, NEVER removing the shoe covers, so they basically brought in as much dirt as they would have without the shoe covers. Then when I follow them down to the basement, I see the carpet on several of the stairs was dirty. I was confused until I saw that one of the guys had taken off the shoe covers so he wouldn't slip while holding all the weight of the treadmill on the stairs. Fair enough. I ,didn't want anyone getting hurt. It pissed me off, though, that the guy didn't even make an attempt to clean up what he did. He just left it like that. Worse yet, when they were leaving, I noticed that they SCRATCHED THE HARDWOOD FLOOR in the entrance to my house with their dolly! To top it off, they took my shoe covers and simply discarded them on the street in front of my house. STAY AWAY FROM THESE PEOPLE IF YOU CAN! read more

I dont understand how this company is still in business and why merchants like Home Depot would want to be affiliated with them. First delivery attempt came on a weekend when we specifically said we cannot accept on weekends. Sometime during the 2nd delivery attempt they lost the item completely (250pound item, not a small box). After having to place the order again with Home Depot, NSD decides to deliver without notifying us so I had to reschedule them. They didnt bother telling the driver though who still showed up only to be turned away. While waiting for our newly scheduled delivery, the mysteriously vanished package was delivered with no notice. Took me 3 days to reach someone to cancel our scheduled service and yet the delivery guy still came to deliver. Something is completely amiss at this company. They lack any attempt at normal communication. Good luck if you're expecting anything from them. read more

I ordered a bed through amazon, shipped by NSD. I've spent a lot of time typing and talking on the phone lately with all the issues I've had so I do not feel like making an overly long review here, in fact I made a Yelp account just to put this info out there. The long story short version of this as follows. ETA shipping was extended about 2 weeks longer than initially setup, that alone was extremely aggravating. When I finally received my bed today, the handler placed it on the wet muddy road, my package was not even in the original packaging as it should have been (there was only plastic wrapped around it, there was no box to help protect the mattress.) When I got the bed inside my house, the delivery person said if the bed is damaged in any way to contact the seller! Why the hell would you even say that right off the bat, big red flag there. While looking at the dirty, muddy plastic wrapped around my bed, I came across some cuts/gashes. Immediately enraged thinking oh great, my brand new bed is going to be covered in dirt, mud and who knows what else. Oh no but that's not all. The cuts/gashes were deep enough to penetrate through the plastic and into my bed. So here I am with a new $500 bed that's cut open in a couple spots, and dirty as well. I have never ever received such poor handling on an item from everything I've ordered online, especially with something as pricey as a mattress. I will NEVER EVER EVER buy anything that is being shipped by NSD in my lifetime, and every single person I know will know about this piss poor quality. There were more problems in depth with this order, these are just the major points of situation. If you see NSD shipping, look elsewhere. read more

Items delivered to their local warehouse on May 31st. Today is June 25th. We missed the single phone call they placed to us on June 5th. Since then, we have called almost every day and emailed multiple times. They give us the same thing every time..they say they have to call the warehouse, then they put us on hold, then say that no one is answering but that they left a message and someone will call back in 24-48 hours. They have said the same thing 13 times. Via email, we were told the issue was "escalated to management" but still no word. We got the JCPenny managers involved and they were lied to as well. They were told multiple times that they were going to contact us within 30 minutes and never called. NOW, the corporate JCPenny staff are hounding them and that team is being lied to. They PROMISED that we were going to get a call today to arrange delivery tomorrow...and of course, nothing. Cheats and liars! read more

After reading all the reviews I said to my self "No way this can not be for real", I was in the trucking business for more than 20 years, just to let NSD know what I was talking about, got hung up on, etc etc. Just to let some of you know it was a bathroom vanity top, arrived broken and the box it was in looked like it had been through a war. Some had ask if they could come to the dock and pick up said items and was refused. I did the same thing and was told that they can't give out that information, that was when I did a little looking into the address I got by accident, one was a residence and the other was a small storage facility. Was delivered by a courier service. Looked back at my tracking number it still said it was delivered. I reordered item and it is being shipped to the Home Depot store, they said they will deliver it for free because of the H--- I went through. DO NOT USE NSD DO NOT USE NSD. I could go on and on but all of the other reviews fill in the blanks. read more

I was told on January 31st by online chat operator that I would get a call the next day to schedule a delivery time, didn't hear from them. On February 1st I contacted NSD online chat operator and was then told I would receive a call on February 2nd, and guess what? I didn't hear anything. My package is sitting at a terminal 40 minutes from where I live and now I'm being told that I will be contacted at the latest by 2/6. Yeah, right!! I am not happy, and this service is unacceptable, to say the least. read more

What terrible communication this company has. I would leave no stars but you have to give at least 1 star to leave a review. Ordered a hot tub through Amazon on 12-18-2018 and was forced to use NSD as the delivery company. Our delivery was scheduled for today, 1-7-2019 in AZ between 9-12. Tracking of our item showed it in WA state on 1-3-2019 and no other updates, so I started a chat with them. They couldn't tell me ANYTHING other than "I apologize, unfortunately I am not able to reach the local terminal currently. However, I can send them an email and request they contact you directly as soon as possible. " That was several hours ago and no call. We then check the tracking again and lo and behold it shows that it made it to the closest facility to us which is Las Vegas yesterday! Still no call from them, so we call the 800 number and are told that it HASN'T made it to Las Vegas and where did we get that idea??? Don't expect it until the 10th or so"!!!!!! Amazon tracking shows it in Vegas, NSD tracking shows it in Phoenix so apparently they don't know where it is. It's a little hard to lose since it is a HOT TUB. Terrible customer service with this company as many others have stated. Our tracking number is 9188435 so the nice man who replies to all of these terrible reviews has everything he needs to facilitate the delivery of our order that we took time off work today to receive. read more

If I could give them no stars, I would! I purchased a piece of fitness equipment online, and NSD was contracted to deliver it. The first delivery date it snowed, so completely understand they weren't able to deliver it. The second delivery date - it started showing it was going to deliver at 9:30-10:00 PM. They didn't let us know anything. The third delivery date - they never called and never showed. We reached out to their corporate office regarding the issues. The first response was we don't have any information about your shipment. We told them that had to be wrong because it had been on a truck within 30 miles of our home twice now. The gentleman looked again, and provided an answer of some issues at the terminal level. We told them then we need to have an appointment set up for delivery prior to Monday. On Friday morning, we received an email stating we would receive a call on Friday to set up an appointment for delivery. No one ever called to set up the appointment - no real surprise there! It has now been a month and we still don't have our fitness equipment. This company is absolutely awful at delivering goods as promised, and even worse at communication. If hear "NSD" is delivering your order, cringe and hope you get it a month later. We still don't have ours. read more

This is the worst company I have ever dealt with in my life. We ordered an outdoor table and chairs set online from Home Depot on April 21st, who unfortunately uses this completely unreliable company to make their deliveries. This was due to be delivered on Monday, April 30th. It was not. It was finally rescheduled to be delivered today, Friday May 4th. Guess what shows up? ONLY PART ONE OF A TWO PART ORDER. After dealing with them all week and seeing how they operate, I do not believe this was an accident. They are THAT vindictive. I immediately sent a chat to them, 2 minutes after their drivers leave, and they can't get ahold of the terminal because they're closed for the weekend (it was 1pm on a Friday...) and they have no numbers for the drivers. I have been dealing with NSD reps all week. They are rude, untrustworthy, lazy, and vindictive. I have had THREE Home Depot reps tell me that they "have nothing but trouble with NSD and they are all rude and lazy" - direct quote FROM HOME DEPOT EMPLOYEES!!! So it's Friday, I have my chairs but no table, and they are off for the weekend. At this point I'm not sure if I'll ever get the rest of my order, but I assure you I will never order from a company that uses Nonstop Delivery ever again. This company deserves every bad review they've ever, and will ever receive. read more

I am not happy at all , it seems I keep getting the run around regarding a tracking order , when I ask what is going on they keep telling me it's in Carrolyn Tx and have no expected date , but yet in my order from Home Depot I have two different dates , the first being between the 8th thru the 12th and the other the 14th which is December and todays date is December 12th, I look online at this companys reviews and they aren't looking good and seem I'm falling into this same uncaring service of delivering on my merchandise, I was told it shipped on December 6th , so I need to really know what the problem is , can someone tell me or help me get my problem resolved ? Sincerely Ms. Vikki Butler read more

I am completely frustrated at this point! Home Depot (who we ordered a large order from) used NSD to ship our items. According to Home Depot (spoke to them yesterday) our outdoor furniture is supposed to be delivered today, which is the delivery date we were given when we ordered the furniture. Home Depot gave me the tracking number and phone number to NSD yesterday to schedule a time today for delivery. Both me and my husband work an hour from home but on Fridays my husband is home early afternoon and I took the afternoon off to be there when it is delivered. The furniture needs to be placed on our screen porch in the back of the home. That is the only "first dry area" to put it. I called NSD twice yesterday about our delivery for today. I was informed that our furniture is at the Pensacola facility which is 20 minutes from our home but NSD could not reach them by phone and would have to email them and ask them to call me to see if we could get an idea as to what time they would be in Milton. I have heard nothing!!!!!! I called NSD this morning and received the same response!! But on top of that as of this morning our furniture is still sitting at the Pensacola facility and delivery could possibly not take place until Monday when neither one of us will be home when it is delivered as I stated we both work an hour from home!!! I will be contacting Home Depot Cooperate and let them know the experience I have had so for with NSD!! read more

ouch! what a terrible experience. Impossible to get your phone call returned. Even the supervisor dropped the ball. My dining table was destroyed. crushed corners and scratches. Do everything you can to find another delivery service!!! read more

Nonstop Delivery is the poorest excuse for a delivery company I have ever seen. I ordered a vanity top that was shipped on 4-20-2012 and it arrived at the terminal on 4-26-2012, est. delivery dat was 4-30-2012. It is now 5-1-2012 and still have not received the vanity top. It has been less than 30 miles from my home since the 26th of April. I called the company, TWICE, and each time was given a different answer. The last time I called I was told that "I MIGHT" get it by Friday May 4th or Monday May 7th. Delivery was supposed to be by April 30th. Called the manufacturer and complained to them, to no avail, they sent an email to NSD who is supposed to call me back by 5 PM with a scheduled delivery date and time, like that's going to happen. I called Home Depot and their response was a curteous "Sorry about that." I certainly hope she was happy when I closed my account on the spot. Lowe's will get the rest of my business from now on. I certainly will not do busniess, in the future, with any company that uses Nonstop Delivery as a carrier. read more

Same situation here when I order a shower base. These guys are idiots that do not know how to take care of merchandise. Box had a big hole in it with a scratch on the surface of the shower base. Not interested in ordering bulk items from Homedepot anymore. To think I almost ordered a toilet bowl. I happened to find out the delivery was made from a Budget rental truck. Are you kidding me?! A budget rental truck. read more

My experience with Nonstop Delivery is easily the worst commercial experience I have ever had. Not only did they destroy my one-of-kind travertine table and lost all the chairs ... FIVE MONTHS LATER we still have no resolution on the matter. If you see their name RUN THE OPPOSITE DIRECTION!!! read more

What a nightmare. Was to have received a five piece patio furniture set on 7/15 between 12 PM and 4 PM, according to their own tracker page. At 6:15 an unmarked white van pulled up and the driver got out and placed two boxes in the street. Upon seeing me he stated my delivery was not on his vehicle but it was supposed to have been. I waited for an update on their tracker the next day. None came. It was finally updated on 7/17 to show a delivery between 10 AM and 2 PM. Nobody ever showed. I placed a phone call to them and was placed on hold behind 11 other customers. I waited my turn only to be sent directly to a voice messaging system asking me to leave my tracking number and a contact number and they would get back to me. I have still not received a phone call from them. After numerous emails to them and Home Depot, I returned home on the 23rd of July to find two mutilated boxes sitting next to my garage door. They were apparently delivered sometime between 7:30 PM and 9:30 PM. I really wish I could attach the pictures I just took of them. Busted open, smashed, and lots of rattling going on inside of the boxes. Issue still not resolved as I am awaiting disposition from Home Depot. read more

On 2 separate occasions I was forced to use Nonstop Delivery service. 1st time for a furniture delivery that was impossible to schedule because they never showed up at the proper time nor called ahead. 2nd time, I was leary and called several times to request I be allowed to pick up my own item from facility but it was not a public warehouse, my 60" television was cracked when I opened the box. The drivers did not call ahead as paid for, the paperwork was missing so I was asked to sign a blank sheet of paper, and the workers were late, showing up at 6pm instead of between 11-3. read more

Worst Delivery company by far. I stayed home all day for there 9 hours window they gave me. Never showed up never got a phone call never got a responds to reschedule just another 9 hours window. When I called after I did not received my Home depot order they had no idea what was going and told me the driver is going to call to reschedule. This never happened either. Its not even a free shipping item I paid $100 to have it shipped to my home only to get the worst service ever. Still waiting for my phone call nonstopdelivery!! read more

I'd give negative stars if I could. My best advice would be to never order from Home Depot online unless you can pick up in store. Have always had good experiences with Depot until now. Ordered 19 cabinets from HD. Only received 14, 9 of which were damaged. Customer service at HD knew exactly what happened - asking immediately what the cabinets were wrapped in to confirm my shipment was tampered with. I had to re-order all new cabinets, minus a couple in okay condition and wait another 2-3 weeks with kitchen on hold. No kitchen for Thanksgiving. Will never place another order at HD for delivery and if I find any other company uses this service I will promptly cancel my order. read more