Horrible company I have been waiting for a week for my package I have called 3 times and I get the run around saying tomorrow. We received a phone call on Sunday telling us that it would be tomorrow/Monday between 10:00 a.m. and 2:00 p.m. here it is 4:00 p.m. and still nothing. I have read multiple reviews and I love all the negative ones this place should be out of business. read more

Ongoing issue. Have left multiple messages, have called multiple times. Tracking # 31079957. Item has been in terminal less than 3 hours away for over a week. Horrific ordeal. on Nonstop web shows item should have been delivered 3/22. I can't even get anyone to tell me anything. Customer service is terrible and they just try to pass the buck. read more

Non Stop Delivery is the worst-NEVER use them. My vanity was supposed to be delivered between July 3-12th. I have one bathroom in my house so it was important to get the bathroom done in the small window of time I had with my kids out of the house and my contracter. The vanity never showed up and I never was able to speak to an actual person at NSD. I sent three emails to customer service, did the online chat July 22nd and 23rd, went to Home Depot customer service who tried to contact them and was not successful, I called and waited for 45 minutes and finally chose the callback option which then sent me a generic reply that there would be an update in 48 hours-in 48 hours never heard anything. I finally called Home Depot customer service and they figured out that the vanity is indeed lost. They recommended cancelling and ordering another which I did. If NSD had just told me it was lost two weeks ago I could have ordered another and have my bathroom completed. Now my contractor is on vacation. I understand these things happen and a good customer service team could have straightened out this situation. The customer service at NSD is the worst I've encountered. Bottom line, never use them. read more

Although there was a slight hiccup in the beginning with my treadmill delivery that I ordered via Proform, the representative of the company was quick to correct the problem and was on top of my case until it got resolved to satisfaction. The delivery/assembly people (2 of them) were tremendous and did an exceptional job with delivering, assembling, testing and taking away all the package materials. Thanks for your help!! read more

I would like to say THANK YOU to Luis & Mo, for their professional & excellent customer service when contacting me about my delivery:) The estimated time frame I was given for my delivery was from 12noon to 4pm, I receive my furniture @ 2 PM exactly. They assemble the furniture @ no cost to me. Both gentlemen made sure remove all the debris from my home. Thank you again for the exceptional customer service today!!!! read more

Very poor service. I am one week past the estimated delivery date and still have no packages. I have sent several emails and received apologetic repsonses but still no packages! I have even offered to drive to the terminal and pick them up myself but have not received any info for the terminal. No phone number, no address. I have sent them my contact info 4 times! If order anything online again I am going to insist that the company I order from does not use this company or I am not ordering! read more

Worst shipping company I have ever dealt with. I don't have the time to sit here and go over all the incompetent mistakes they made. Just read all of the other negative reviews and they pretty much cover my experience. I've waited a month to get my cabinets I ordered from Home Depot. I'm still trying to get them to deliver them to me. Ridiculous!! read more

OMG. Where do I begin. I ordered a sofa set that was in its own a horrible experience. The vendor couldn't have picked a worse company to do the delivery. I called the vendor and they gave me the tracking number and telephone number for Non Stop Delivery or non delivery. NSD said they were waiting for the vendor to set up a pickup. When I viewed the history, the vendor had set up a pickup a week before I even called. When I told the NSD customer service agent, Louie, he said the vendor had not communicated that the shipment was ready. Meanwhile, the shipment had been ready three weeks before they setup the pickup. I knew this because the vendor had told me. Excuse me, but if the vendor schedule a pickup, isn't it safe to assume the shipment is ready? Today is 21 July, 2017. Louie told me my shipment would be picked up ASAP NTE this very day. Well, their offices are closed and my sofa's still haven't been picked up. read more

My order was sitting in the terminal since 2/15. Everytime i called NSD, i was advised the terminal would call me or an email would be send. Nobody called me! when i called on Monday 3/12 and spoke to a customer service representative named Adriana,she explained to me that there was a confusion with the terminal that they had assigned me with the wrong terminal and that she was going to work on my order.Adriana gave me her extension number and called me back the same day to schedule my delivery for the next day.Thanks to Adriana i received my order yesterday 3/13. if it were not for her, my order would probably still be at the terminal. Thank you Adriana! read more

I was asked by Pat to forward over the tracking number so that he could look into what has happened. I receive an email back saying they apologize and they are trying to find out where the shipment is. I find it amazing that this shipment was in the my town of Tullytown two days before the delivery date. Why didn't they call and ask to drop it off early? I only chose the date that I did because it was the earliest available. Later that afternoon the customer service writes back and says they found it and I should receive a call within a few minutes to schedule the delivery. I waited two hours and still nothing. I wrote the girl back and told them that I was going to report this item as lost or stolen by shipping company. Twenty minutes later, I get a call from some Philadelphia shipping company who said they want to deliver it the next day between 4 & 7 pm. Hello, in our shipping address it says M-F 8:00 am to 5:00 pm. So they said fine, will 9 to 12 work? I told them that is fine. Well here we are again with no show again so I had to make the call to Amazon. Amazon refunded me the money and told me that if I order another they will ship it UPS freight or FedEx Freight. Thank you Amazon for taking care of your customer's unlike NSD Shipping! read more

I would have rated it a zero had that been an option. Home Depot should NOT be using this contractor. They never returned one of my 4 calls. Gives Home Depot a bad name too. DO NOT USE THIS CO and if you order from Home Depot, make sure this is not the delivery firm they contract to deliver it to you. read more

I used NSD last year to deliver a tv the service was prompt and on time I placed an order for another tv this year and this has been the worst experience ever! It's been sitting at a terminal since the 19th! No updates not even an estimated delivery date! It was supposed to be a Christmas gift!!! read more

Wow...seeing NSD overall rating of 1 1/2 stars, I now see why. I ordered door from HD, delivery was suppose to be today 2/17/20. Get call on Thurs.13th, it'll be delivered on Fri. 14th b/t 1-5pm. Wow, great couple days early....NOT! I call company on 14th @5:30pm. Oh, he's running late but he'll be there, 6pm still no show. I call and of course everyone went home. No courtesy call. So I call Monday 17th to get a time for delivery, now it's not until Tuesday 18th, and I had to call them! If I didn't call, I would have never known. So round and round I went w/ CSR, then a supervisor, Katelyn and then another supervisor, Robert. Who all told me the same thing, "we're sorry, but we don't have any deliveries in that area today." Excuse me, how about mine...!!! "It'll be Tues. 18th." So, now I lost time and money, and can't do anything about b/c I'm the little guy, who is only waiting for a door. They offered me to drive over an hour away to pick it up myself. I said if I had the vehicle, I would have picked it up at HD w/ free delivery. The response was ridiculous. Long story short, my opinion of this company is crap. And if I could give no stars I would have. I hope this is the last time I have to use this company and endure this horrible service. If you have to use a delivery company, I would suggest, in my opinion, to find someone else. And the other reviews I am reading, I can see I'm not the only one feeling this way. read more

Worst customer service for a delivery company. Text from the company indicates delivery today, yet the link provided by the text indicates delivery tomorrow. New text update says there's a problem with the delivery...unable to contact me. Funny - they had the number to provide the text...when I finally got someone on the phone, they verified they had the wrong number. Doesn't make any sense. I would feel bad for making an entry on a one-time-only experience, but this is a similar run around they gave us the last time they tried to make a delivery nearly 2 weeks ago. Repeat poor performance. You would have thought they would have corrected their business practices. We'll be sitting around our phone yet again tomorrow waiting for a call...we're not holding our breath. read more

What a headache - lack of communication, lack of consideration for people's time, making promises they cannot keep, poor phone etiquette, the list goes on and on. This is a company that you should do your 'utmost best' (see below) to avoid. I was first called on Monday June 12 to schedule a delivery of a desk I had ordered from Bed Bath and Beyond. The person who called me did not identify her name nor company - I only knew I was dealing with nonstop delivery because when I had tried to check tracking info on the Bed Bath & Beyond website, I was told I would receive more tracking information once the item arrived at the NSD center. (No more tracking info ever appeared.) It turns out, this conversation would set the tone for the (many) conversations I would have with NSD staffers over the next few days. I was supposed to have a delivery between 8 AM and 12 PM on Wednesday, June 14, and the driver was supposed to call 30 minutes before arrival. When 11:00 had come and gone, I called to confirm that the delivery was still going to happen that day. (I called the number that had called me on Monday, having been provided no contact info during that call or from Bed Bath and Beyond. Thank goodness for cell phones!) I was told by the person on the other end (who mumbled his introduction so that I did not catch his name nor company) that the delivery was still on. At noon, when I had no word from the driver, I called again, only to be told that the driver had a "mechanical failure" and couldn't deliver that morning. I concede, if a truck breaks down, there is nothing much the driver can do, but NSD SHOULD HAVE CALLED ME, rather than letting my ETA come and go with no word. I was assured by the person on the other end that they would do their "utmost best" to get the desk to me that afternoon. Again, my interlocutor mumbled his introduction so that I did not catch his name nor company. Are NSD employees trained to do this so that no one realizes they are working with NSD and no one leaves bad reviews? Nothing would surprise me at this point. Also, who uses the phrase "utmost best"? Later that afternoon, I still had no word from a driver. I called to ask whether I should still be expecting a delivery that day. I was told by 'Mark' that they had lost contact with the recovery truck, but that they could reschedule. "How about the 8-12 window tomorrow?" Mark asked. I agreed and was assured that they would make my delivery the first thing on Thursday morning. Thursday dawned. No word from a driver. 11 passed, 11:30 passed, 11:50 passed. I called. The 'utmost best' chap informed me that the driver had some delays with deliveries that happened before mine, which was quite confusing since Mark had promised that mine would be the first delivery on Thursday. Nevertheless, he assured me that they would do their 'utmost best' to get it to me that afternoon. I finally got a courtesy call at 2:07 and about 20 minutes later the driver finally showed up. To summarize, the company's drivers missed two delivery appointments with no word to me - I only found out what was going on by calling them and speaking to people who could not properly introduce themselves. I finally received my merchandise - over 24 hours after I was originally supposed to. read more

Terrible, terrible company. Ordered a patio set over two weeks ago and it is no where to be found. How do you lose a patio set??? Very irritated that no one can answer my question as to where it is or when (IF) it will be delivered. Do not order from anyone who uses this horrible company!!! read more

Home Depot needs to stop using these guys. They say 5 - 10 days, but it's been 14 days since my order and still nothing. Via their web site, my order was in Tampa which is 30 minutes away from house SIX days ago. And of course, you can't talk to them and it's not the fault of the gal at Home Depot's customer service line; she was nice. Please fire this service!! read more

Wow. Horrible delivery company. Ordered a $600 crib from BuyBuyBaby and paid for the $99 White glove" delivery. First delivery attempt - they call 2 hours 40 minutes after time frame. We weren't home. The 2nd delivery they didn't show up at all or even call. Didn't even contact us the day after. Absolutely ridiculous. DO NOT USE THIS COMPANY. But buy baby should be ashamed for using this company. read more

NDS delivered order from Home Depot this morning 1/24/2018 sometime between 9:00am-10:00am. This was a bathtub & tub surround in separate boxes. The delivery men from NDS did not even ring the front door bell & left the boxes near the garage door & sidewalk. My wife and I were awake & did not notice that the delivery had been made & looked out the front window to see the boxes. We checked the door bell & it was working & sounded loudly. Each box had a label that asked for certain information & check boxes. Most important was the signature of the customer for delivery & signature of the delivery man. These were not signed by either parties. One of the check boxes was if we had been called 30 minutes prior to delivery. We did not receive the call & the night before from NDS headquarters said we would be notified before the delivery the next day. We opened the boxes with our contractor who would install said products in the bathroom. The bathtub was good & no damage, however the tub surround (3 piece) had severe damage to the back panel & one side was severely damaged & could not be used. We called Home Depot and they said to return both items . We are still working with NSD on the pickup & hope to get credit from Home Depot for the purchase price of the items. We paid a $100.00 price for delivery & will not pay for any charges from either company as we did not receive what we ordered in condition to install. Home Depot said both the tub & surround had to be returned. I do not know if the damage was done by NSD delivery services or not but they did not allow us to open & inspect before they left. This bathtub & surround came from California & was shipped to Wyoming, MI by a different delivery company & I assume that there were several different handling of the items during delivery from manufacture to our house. Needless to say , we are not happy. The bathtub & surround were good and what we expected before the damages to the surround in transit. read more

UPDATE: Their tracking information on their website is completely inaccurate. Do not rely on any delivery dates that they tell you. Don't take off work because you will be wasting a day waiting at home for a delivery that never comes. read more

Terrible costumer support... spent 30 minutes waiting to speak to someone and once i got a person to check where my package was cause the site had not updated in 4 days all they would say is it was in transit and to wait.... I'm trying to see the expected delivery date for the package so I can take off work to sign for it. and I cant even get that... read more

Delivered my 135lb farm sink to the WRONG HOUSE, and we had to rely on others to move it. Hubby is disabled. Was on hold 17 minutes waiting for a supervisor before they got back on the phone to tell me she was on break. And, at 35 minutes, the chick "checking with the delivery office" never came back at all. I finally hung up. If you use them, make sure you have lots of patience and time for their run-around!! read more

I have had a HORRIBLE experience with Non Stop Delivery myself. We ordered bathroom vanity cabinets late June 2014 online from Home Depot to be shipped via Non Stop Delivery to our home. We tracked the package to see it sitting on their delivery dock for over a week. We began calling and calling after our delivery date came and went (while my husband waited around all day for 2 days mind you). We left several voice mail messages since that's really your only option with that shipper. Never got a call back after 4 messages. Finally called Home Depot and asked them what was going on .. we needed these vanities! Apparently they were damaged and no one was going to tell us. I asked to cancel that order and reorder but this time I wanted to pick them up in the store to avoid this horrible shipper (I Googled them at that point and saw they had a terrible reputation). Well, the Home Depot rep made a mistake and didn't click the right box in my form (so I've been told) and they ended up getting routed to my home via NSD AGAIN! Great! Now they sat on their shipping dock very close to my house for another week after they received them. When we saw our delivery date, my husband stayed home and waited for them as you would for most deliveries. They backed up silently in my driveway, dropped our WOOD vanity (I say vanity because although we ordered 2, only 1 was actually delivered) without so much as a knock on the door or a ring at the bell .. just sneaked in and dropped them off the back of the truck. These boxes were marked fragile and were just dumped in my driveway. I live in Florida and it's summer .. it RAINS EVERY DAY! I called Home Depot immediately to tell them that despite the bill of lading saying all way delivered, only 1 vanity was dropped and I was missing the other. They said they are going to ship the other with another shipper that has a better reputation and to expect it in about a week. It is now Aug 12, 2014 and I only have the one vanity the other should arrive by Aug 20 (hopefully) .. I will NEVER purchase anything from Home Depot online again .. and I am going to rethink shopping in their store period. read more

Worst experience ever! I will never order anything from homedepot.com again because they use non stop delivery. This delivery service is incompetent! read more

Avoid this service at all costs. We have been given the runaround for days. Customer service is terrible. Use FedEx!!!

I ordered a couch on April 20th off of amazon, and was told the couch would be delivered between April 25th-30th. I received an email that the couch had a scheduled delivery May 2nd. Not a big deal, just a couple more days. I took the afternoon off to be home for the delivery; it was scheduled between 2-6pm. Well, the couch was never delivered that day. When I went to track the package, it says it was delivered. I went outside to check, and there was nothing on the porch which is where I specified to have it dropped off, and there wasn't a signature required (even though I would have been home to provide one). I called NSD the next day, and they told me their information says that the couch was delivered, to which I told them it was not. They said they would contact the local terminal, and let me know the location of my couch in the next 24-48 hours...Well they did not. I then called again, only to be kept on hold for hours and was told the same thing. When I told them they already told me this, they said there was no more information they could provide me. I then live chatted them, where they told me they have sent an express request to the local terminal and that they would contact me by the end of the day today (May 6th). Needless to say, there is still no contact with me, and it is now 4 days after my scheduled delivery, which was already 2 days after what I was told it would be delivered. I am lost for what to do next because I am loosing over $300 on this couch if I never receive it. Please let me know if I can do anything to further contact about my delivery. I'm getting pretty annoyed and disappointed in this company. I never review companies, but this one is hands down one of the worst I have dealt with. If you have an option to pay and ship with another company...DO IT! read more

I'm from Venezuela and it is no secret to anyone that we are undergoing a major crisis, which has also affected our electric system due to the inefficiency of our government. This has reached a point where our cities are experiencing total blackouts for days and there are places that are only getting a couple a hours of electricity/day and that's it. I am talking of a tropical country, where is summer all year long (Yep, VERY hot)! Well, I ordered two of these generators to use them as power supply in case of emergencies or at least to keep our AC on at nights and the fridge running. I placed the orders on April 11th, and I even paid for the prime subscription hoping that I would get my generators sooner. The plan was to deliver them to Miami, from where they would be shipped off to Venezuela by air with another company. When placing the orders I noticed it said they would take 2 (business) days to ship and 4 days to arrive, and that I would get them by April 19th, or in the worst case, I would get them by April 23rd. April 19th came and orders statuses had not been updated, which I thought was weird (since it originally said they would be shipped off 2 days after placing the orders). April 23rd came and no change of status in the orders yet so I called Amazon and the reason they gave me is that the items were out of stock and they were waiting to have them in stock to ship them (which they did that same day). I understand that, but the fact that NOBODY had the decency of sending me an e-mail about this in case I wanted to cancel the orders and order them from somewhere else, was infuriating. Also, when I tried to cancel them they said that was not possible because the items had already been shipped at that point (the same day they originally were supposed to have them delivered to Miami). The gave me a new delivery date: April 29th. However on April 26th (last friday) I logged in to see the status of the orders and it said the generators where in Miami, so I called them to see if I could have them picked up instead of waiting for NSD to deliver them. They said that even if it was true that the items were at their Port in Miami, they would have to wait a couple days before delivery. So I let it go and waited until April 29th (the second alleged delivery date). I never received them so I called the delivery company (NSD) and they said the items have not even been received at their Port in Miami (even though their website said otherwise ?????), so they could not help me at all and their solution was basically to wait (I ordered these items on April 11th). Only yesterday (May 1st) I received ONLY one of the generators. I am still waiting for the other one to arrive in order to ship them both off to Venezuela so my family could have at least a good night sleep and prevent our food from going bad. I tried calling NSD and waited for them to pick up but nothing happened. Then I tried using the ''call me back option'' TWICE, leaving my phone number on their system and tracking number too, but I never got a call back from them. This whole situation has been a nightmare because I must return to my country and I need those generators to come with me. If I had known this would happen I would have never ordered from Westinghouse or used the NSD delivery service. Again I placed these orders on April 11th and spent $2000 on them. It is May 2nd and I am still waiting for my products. read more

Never will I deal with this company they was suppose to deliver my television between 1-5 tell me why it's freaking 7 ish in so freaking mad they got my blood pressure up I'm mean seriously I never in life want to deal with this company ever ever agains smmfh read more

Purchased a propane grill from BedBath&Beyond on April 5th and was provided shipping via NSD. Tracking information has not been updated since the 8th. Called BedBath&Beyond on April 19th as my order was to be delivered no later than that. They told me they had no idea and have to get in touch with NSD. NSD was to then get in touch with me as to the status of my order within 48 hours. It is now April 24, 2017 and NSD has not provided me with any updates as it is clear they dont know where my order is but have not admitted as such. I had to contact them again on April 24th and have been told to wait another 48 hours (I am hoping this time maybe they will get back with me). Very dissapointed. read more

Do not order from NordicTrack as they use NSD their carrier. NSD doesn't deliver as scheduled, does not communicate with customers, and will reschedule your delivery without confirming your availability. Customer service is a joke - long hold times without resolving the issues. I have been scheduled for CONFIRMED delivery twice - NSD did not show up. I still don't have the treadmill and will have to start paying for a product that I don't even have. Worst company and customer service I've ever experienced. Based on their reviews, treating customers this way is standard practice for NSD. Check the carrier before ordering large items and do not place the order if NSD is the carrier. I only gave them 1 star because negative stars weren't an option. Nordictrack needs to be held accountable for using such a poor carrier. I would rather have purchased another treadmill to save me from dealing with NSD. I hope this review serves as a warning to all who are considering a NordicTrack. Think again as you will be subjected to dealing with this unprofessional carrier. read more

Thanks for all of your help Pat! I did receive my treadmill on the day you said. Awesome dealing with you!!!

NEVER should you EVER deal with this company (or any business that uses them). When you call, you are reaching a call center, who can never get anyone at the terminal to answer the phone. In the meantime you are holding (15 minutes at a time). They tell you that no one at the terminal is answering, but they will call you back when they reach someone. No one has EVER returned my phone call. I called the company that I purchased the damaged item from, which was to be picked up by NSD, and even they weren't able to get in touch with them. Finally after a week and a half of my calling them every day (several times a day) a driver called me and said he was on the way. He asked me if he could carry the item by himself. Well....I think not...since it weighs 520lbs. and I know this because it's written on HIS paperwork! Why is he asking me? Unless he's the "Incredible Hulk" why would he come to pick it up by himself? MORONS!!! With all that being said, NSD is holding up a $2,000.00 credit I should be receiving from the company when the damaged item gets returned. It has been going on two weeks now, and the item still is sitting in my garage. Today I get some random email from NSD saying "Do you still need us to come and pick up your item?" DUH!!!! They don't even know if they've picked it up yet? And, of course I still want them to come and get it. I don't know how I'll ever get this resolved. How these jack asses stay in business is beyond me. Please do yourself a favor and NEVER deal with this poorly run company. Update to my original post from yesterday: As soon as I posted my negative review above, I received an email from a manager named Pat asking me to email him my order number. I AM DONE WITH THE EMAILING. I had decided I'd sooner drag my merchandise down the interstate by a rope to it's destination than keep dealing with these people. I called Home Depot and spoke with an amazing customer service rep, who, given all the BS I've been dealing with through NSD, was able to have a truck come from my local store and pick up the merchandise. Thank God for her, otherwise I'd still be dealing with these incompetents and their absurd way of doing business. And BTW, NSD.....you'll be receiving a bill from me for my time that you've wasted over the last two weeks, because dealing with you has become like a part time job. read more

I ordered a sofa September I was told that the item was lost in transit from Texas with no explanation what so ever. So I re-ordered again in Oct 17, 2017... keeping track on NSD delivery it say November 21 changed to November 20, 2017. So I decided to call them yesterday I was told that the SOFA was lost again...I don't understand why and what's going on with this company. I was told to call PP and re-order it again. I NEED EXPLANATION!!!! Frustrating with this company. read more

ETA: Pat reached out to me to rectify this situation and he is taking care of the situation. Kudos to Pat for his exceptional customer service. I finally received my treadmill two days after speaking with Pat; overall 2.5/5 for NSD because there is still some major work to do. This has been the most stressful experience ever. I ordered a treadmill from NordicTrack at it arrived at the NSD terminal on Tuesday, March 28. I called to check on the status and I was advised by a customer service rep that I would be receiving a call by end of day or first thing Wednesday morning to schedule delivery (no later than 24 hours). Thursday, March 30 arrived and I still hadn't received a phone call. I've had discussed this with several (non)customer service reps and they stick to the script by telling me my treadmill is just sitting on the dock because they are trying to plan a route but I will get a call. I asked the last rep if he could tell me who he spoke with at the depot or provide me with an address where I could come pick the treadmill up (at this point I don't even care that I paid extra to have it sent to my home). He tells me it's company policy that I can't release the name of the individual and he can't release the location due to liability issues. He supposedly escalated this to the routing department and assured me that I would get a call in 24 hours from the person with no name. So my treadmill suffers and just sits on the dock until they come up with a route (trust me it's not that hard; find a 5 year old and they'll help you work a GPS if that's the problem). NordicTrack can't help because they show it was delivered to another freight company, NSD can't help because they lack a portion of common sense that most people actually possess; why haven't they called to schedule a date? If the treadmills lost, they need to tell me. If they don't know how to get to my house, they need to tell me because I can drive them there with my eyes closed. I was finally transferred to Stacy and advised that I would need to leave a message because she was away from her desk. I know I won't hear from Stacy regarding this and I also know I will never order from a company that works with NSD because this entire ordeal has been a complete nightmare. I wish I could give this company 0 stars because that is what they deserve. Needless to say, I will never order anything that ships through NSD again and I can't wait to cancel my current order because we all know I won't hear from them today. read more

After trying to schedule a delivery for a week, I spoke to someone on a Monday and scheduled it for a Fri between 10-2 and I get a phone call Thurs at 430 pm to set up a delivery date. It wasn't even set up. They put me on the schedule for Fri, but never showed and never called. I finally got a hold of someone at 230 and was told 'they wouldn't be delivering today, they would be there too late'. When I asked why, she said, 'I don't know'. I had to demand an answer and was finally told, 'Massachusetts has traffic'. They set it up for Sat between 8-12 and again never showed or called. I called at 12pm and after waiting on hold for 30 min, I was told the truck broke down. When I asked why I wasn't notified (no one had called me all day) and what that meant (another truck would be picking up the items? An ETA when someone would be arriving, etc.), I was told, I don't know until the driver checks in again. So I was left hanging. At 3pm I called back and was told, 'oh it's not being delivered today, the truck broke down' - I said no one called me to tell me / update me. Meanwhile, the supervisor I was dealing with at Buy Buy Baby (where I purchased the baby furniture) had just spoken with the same person I spoke with earlier in the day (at NSD) and he told her they had attempted delivery and I wasn't home! The blatant lies are unacceptable. So now it's 430 on Sat and I have wasted 2 full days, have no idea when my furniture is coming and am annoyed beyond belief. This company should be put out of business. Awful. read more

Review for delivery from Indianapolis Terminal: I am so thrilled to be an exception in this sea of negative reviews! In all honesty, I was expecting to leave one myself after some frustrating automated misinformation on our delivery date, chat agents who were unable to schedule or confirm my delivery, and several voice messages to customer service that were never returned. That's when I decided to check out the reviews here and, after seeing them, began preparing for the worst. However, once I finally received a confirmation notification of the correct date and specified time window, my anxiety levels abated as I was able to actually track the progress of the delivery truck and get real-time updates. But the bulk of credit has to be given to the delivery team for saving this review! I received a call from them approx. 20-30 minutes prior to their arrival. This team was professional and respectful in every way. They assisted with moving what we wanted to keep into our garage and then removed the remainder of old bedding that needed to be discarded to make room for our new bed, which arrived in perfect condition and was placed onto our bed frame with the utmost care. Thank you, Lance and Kyle! You guys are the reason for this 4-star review because the delivery part is ultimately the most important aspect of receiving an item, even when there are some hiccups on the administrative and communication end of things. read more

I wish I didn't have to give this company 1 star. Nordictrac scheduled a pickup of a treadmill with this company. I waited 2 weeks then called Nordic back because I never received a call to schedule the pickup. After calling back I received a call from a young man scheduling a date for pickup. He advised that I would receive a call the day before the pickup to schedule the time. Well the day before I did not hear anything by 3 pm so I called Nordic back and asked if they could contact the company to confirm the pickup. I was told that they were making calls at that time and I would hear back by 6 pm. The Nordic rep then gave me the CS number to call in case I didn't hear anything. At 5:48 pm I still had not heard from the company so I called. The NSD rep confirmed that the pickup would be the following day between 1-5 pm. I called on the day of pickup around 2:30 pm to confirm the pickup, only to be told that there was no scheduled pickup and I would have to schedule another day. At this point I was irate considering I had to move the treadmill outside for curbside pickup. I told the young lady that I was in no position to move the 200+ lb treadmill back inside and I need someone to pickup today as schedule. She put me on hold, in the middle of my sentence, (without notice) and left me on hold for 25 minutes. I called back on another phone to speak to a manager while still on hold with the young lady. The 'supposed' manager, trying to resolve the situation tell me that they may be able to pick the machine up but it would be later around 8 pm (but they can't confirm). He then asks if I would be avail the next day between a window of 10am - 2 pm. I explain that there should be no window but an exact pickup time considering they pickup did not happen when it should have only to be told that he would do the best he can. Worst experience ever with a company that specializes in delivery/pickups. I would never use this company for my personal deliver needs. Unfortunately, I have to use who Nordic selects. WORST CUSTOMER SERVICE AND SCHEDULING EVER read more

I ordered a glass door from Home Depot and paid the extra charge for it to be delivered to my home and then brought up to the room that it would be installed in. NSD Union City was given my cell phone number so they could text me when the item would arrive. It was clearly written on the manifest the instructions for the driver . Not only did the driver not text me before he delivered the item. He left the 500 pound crate in my driveway unattended and blocking anyway from my taking my car out of the driveway. When I called and asked NSD to have the driver come back they said it would take them a week before they could arrange to get the package brought upstairs. I had to deal for three hours with Home Depot to figure out a solution. Finally Home Depot sent someone to take it out of the crate and remove it from my driveway. They were not able to bring it upstairs for insurance reasons. I srill need to find someone to move it to the room. Worst experience. Home depot should not use this company. read more

We ordered special order doors from HomeDepot. Waited a long time for the doors. I received an email how do I rate the doors. I never received the doors. I called HomeDepot finally found out the driver tried to deliver the doors. The person who answered the door said they did not order any doors. So the doors were sent back to the vendor. No one was at our house to turn down the doors the driver was at the wrong address. No one called me when the doors were rejected. Their driver for NSD had previously been to our house three times delivering doors. Their driver had been there just recently for all those deliveries. I have asked why didn't the driver double check what house he was at and why didn't he call me when the doors were rejected. I can not get any answers from HomeDepot I am only told by them they are waiting to hear from NSD. I have emailed NSD about this but did not get a response. I have to reorder the doors and wait again. I have no assurance the driver will take them to the correct house or will even call me before he delivers them or would call me if they are rejected because the driver is at the wrong house. I never received a phone call or an email from NSD that they had tried to deliver the doors but were rejected. I only knew the doors were in because I received the review to rate the actual doors. read more

Mo & Team did a great job delivering our baby's crib this morning. They called and gave us a time frame and were right on time. They were very professional and careful not to damage anything. read more