Apparently, Nordictrack provided NSD with a wrong contact phone number to setup my delivery. I noted that I received a message indicating that I was contacted but did not respond. I sent an email to NSD's extramile team and was contacted immediately with a delivery date scheduled. The delivery arrived within the stated time frame, the drivers were friendly and placed the large box in my garage as I asked. The box arrived with no damage. I am happy with the delivery service that I received. read more

This is the most idiotic company I have EVER dealt with in my life! We ordered a very heavy item from Tractor supply. You have no idea how much time we wasted actually getting this thing delivered! It took 2 weeks at least. I lost about 4 half days of work due to their lies that they would deliver it. FINALLY it came, but was still on the pallet and bolted to it. What a couple of loser delivery guys. They refused to remove it from the pallet and said they would call someone to come out and take it off. This thing weighs 1000 lbs, so it's not an easy task. They are paid by company's to do this, but no they wouldn't. When I called them, I asked if they were coming out, they said they had never received a call from the Moran deliver guy. Then the idiot come IN my house and starts walking around telling me how nice my house is. I felt like he was planning his next burglary. Note to self....turn on security system as soon as creeper leaves. After many calls to this sucky company, I never got any calls back. Tractor supply comes out and takes care of us themselves. For all of these company's using this crappy delivery, it's time to make a change. Thank you Tractor supply for making it right though. read more

I ordered a Nordic Track Treadmill. They scheduled a delivery time frame. I took off work to be there. No one showed up. Finally I called them two hours after the delivery window ended. The agent proceeds to tell me that they knocked on the door and attempted to deliver the package. He also said that they attempted to call me and left a voicemail. Zero of that happened. The delivery drivers basically just no showed and then lied. I still haven't heard from the company about delivering the product. At this point, I am about ready to call Nordic for a full refund. After reading others comments it sounds like maybe I should just buy a treadmill locally or from another company. read more

They provided great service while being very nice and placed my very large product exactly where I asked even though it was quite difficult to do so. read more

Had a delivery of a patio set this am through Home Depot, 3 cartons. Scheduled delivery was 5/7 came early, that's ok but. When I went to tell my husband it was here, the guys put it in my garage and left. No inspection for damage, no signature NOTHING! Now to tell HOME DEPOT of the issue. read more

Home Depot used NSD for online orders - CONSUMER BEWARE - horrible service and they are liars! Ordered cabinets and other items from Home Depot. Items delivered by FedEx and UPS all came without delay and tracking right on schedule. According to my Home Depot online account, I was to receive cabinets on a specific date - April 24. Only 1 out of 7 arrived and NSD is saying that I signed for all 7 cabinets. I called Home Depot who said there is nothing they can do about it because I signed for all 7 - NOT TRUE. I asked them to email the signature page and they still have not. MOST IMPORTANTLY, I have the NSD drivers on my security video footage clearly showing they only delivered ONE cabinet. Home Depot and NSD have some type of scam going - will not order online with Home Depot again and anyone in the future I order through, I will be questioning if they used NSD - stay away from any company that uses this company for delivery service. read more

I'd really like to know why Yelp is deleting negative reviews for this company. I had no respect for NSD to begin with... hence my review... and now that my review was hidden (along with numerous others that were hidden or deleted entirely), I now have no respect for Yelp. Maybe the fact that virtually all of the reviews were negative should say something about the business. Isn't that the point of Yelp? Apparently not. read more

My wife and I have ordered furniture that was supposed to be delivered through NSD. We were told that we would receive a call about 20 minutes prior to arrival. We never received a call, nor did we receive out delivery. When we looked at the tracking, it showed delivered. We called NSD to inform them what had happened. They stated the driver prematurely marked it as delivered and will commence a "DockSweep" and would let us know in about 24-48 hours. This was on the 6th. It is now the 20th and I STILL do not have my package or an update. A manager by the name of Robert Hollis reached out to me and told me he will personally call me to let me know the results and gave me his extension. Everytime I try to call his extension, he does not answer. I leave him voicemails, and he does not return any of my calls. Every time I get a hold of someone on their chat feature, they tell me the same thing, "It looks like the docksweep should be finished by now so I will reach out to the terminal to have someone reach out to you" and I never hear from anyone from the terminal. This is the ABSOLUTELY WORST delivery service/Customer support. I wish i could give 0 stars. read more

DO NOT USE THIS COMPANY: I scheduled the delivery with this company for Wednesday December 2nd 2015. I took off work. First the delivery guys showed up in a Budget rental truck that seemed very shady. Then they decided not to deliver the contents since they only had 2 guys in the truck and they couldnt leave the truck parrallel parked because they would get a ticket. I live in NYC; why would the company only send 2 guys? Where in NYC can you leave a large truck parralel parked while you move a 300LB dining table?? On top of it when i called the Non Stop Delivery, I was told that they couldnt do anything and someone would call to reschedule it (whenever that may be & they couldnt give me a time-frame) and they couldnt reschedule for me. I am also filing a formal complaint with BBB.org. read more

Ordered a patio set from Home Depot on 6-27-2018. Home Depot chose Non Stop Delivery as their carrier. It arrived at the NSD depot (2 hours away from my house) on June 29th. We received an email stating delivery scheduled for July 3rd. July 3rd came and went and we heard nothing. i had to call them, was placed on hold until it timed out and automatically hung up on me. i did this 3 times in a row, each time I was disconnected. I chose to use the Customer Care website address. i received an email stating that the item would be delivered on July 10th, 2018, and that my issue had been resolved. That diddn't happen! I called and left messages, was on hold to no avail, and responded to the email that told me my issues had been resolved. Finally after wasting 3 hours of phone calls choosing every option on their automated system, i finally talked to Robert. An actual human being! Now we are being told that our patio set will be delivered on July 14th "some time in the late afternoon". I have no faith that it will arrive. Not sure why it takes 9 days to come from a facility that is 2 hours away. They could have at least called and told us that they were very busy and would have to change the delivery date. SOMETHING WOULD HAVE BEEN BETTER THAN ABSOLUTELY NO CONTACT AT ALL. I see horse an buggies that could have had it to my house quicker! Not at all happy with Home Depot's decision to use this company and I will be letting my local store know next time I visit. read more

Absolutely horrible customer service. I would give zero stars if Yelp let me, This was the SF end of my small estate delivery from NJ. An endless chain of bad service. First, they called the wrong number to schedule the delivery. They left a message, which I didn't get. They showed up anyway, and left a msg saying I wasn't there. When I finally got the messages I called the office and no one responded, called the truck, gave them my cell, and was told they'd be there in 30 minutes. I took off from work and raced home . . . and waited. When they never showed up I called back and they said sorry, they made a mistake and couldn't deliver that day. After more misses I scheduled a delivery for the next week, and the dispatcher gave me a 4-hour window but assured me that they'd schedule me to be first, to make up for the mess. I took the morning off from work, no show. I called and was told they were 90 minutes out. At that point I had to find someone else to sit at my house so I could get back to the office. They ultimately delivered (2-1/2 hours after they told me 90 minutes); they called me at the wrong number AGAIN to say they were on the way. On top of everything else, the "customer service" people were difficult to communicate with and seemed annoyed by the whole thing. Perhaps they think no one else has a job? I could not be less enthusiastic about this service. If you are contemplating using them, or any national delivery service that uses them (the actual service I used was TSI), just say no. And if it's a national delivery service, I highly recommend that you ask your moving service who is on the SF end and if it's nonstop find someone else. read more

Worst company ever! I ordered a dining set through Amazon. Unfortunately it was shipped through NSD. My husband took 2 DAYS off to be home for this delivery. One day because we got a notification that it was going to be delivered earlier than expected. Well it never came. Amazon changed the new deliver day for this past Monday, 7/6, and at 4:04pm I get a notified that it was delivered....well guess what? It wasn't delivered!! We were both home by then and our cameras didn't notify us of someone being by the door and our 2 pitbull dogs didn't bark like crazy like they always do, even if it's a bird by the front door they go crazy. We call customer service immediately and we're on hold for over 2 hours! I finally talk to someone and they can't get of hold of the terminal because it's closed. Of course it's closed since they had me on hold for 2 damn hours! The lady on the phone tells me that we'll get a call back around noon for an update. Well we don't get a call. My husband calls, again he's on hold forever. They finally answer and it's still under investigation and can't do anything for another 24 hours. I wonder if the guys delivering it didn't take it for themselves. I didn't even get a courtesy call before the delivery. We even drove around our whole neighborhood in hopes that it was accidentally left on someone else's house but that wasn't the case. If you have anything shipped through them just cancel the order and go through someone else. read more

Great customer service. Called before coming. On time delivery. White glove service. Hauled away old equipment - that was very difficult to dismantle! Set up new treadmill - works great! Even received a follow up call to ensure everything was delivered successfully. Couldn't be happier read more

Great service, very efficient & friendly. Mo & Ib set up our elliptical & were great.

9/30 Purchased five-piece bedroom set through Purchasing Power 10/3 E-mail from PP showing expected shipping date - 10/16 10/13 E-mail from PP showing freight shipment order with freight company as NSD and the tracking number, ship date (10/13) and expected delivery date 10/25 10/19 I contacted NSD - why would it take 12 days to drive a truck of furniture from Tx to NC? Customer Service Rep - courteous, pleasant but could only say what on-line tracking showed "in transit" 10/23 I contacted NSD - when will they call to set time for delivery? Customer Service Rep, Mr. Rad - courteous, professional but tracking showed "in transit" - he sent expedited e-mail to Durham warehouse so they would call as soon as furniture arrived there to set up delivery time. I had explained no one would be there to receive the furniture after 10/25 - vacation previously arranged six weeks ago would begin when shift that night ended. I would be out of town for a week. I offered to return two days early if they could assure the delivery on 11/1 or 11/2 - preferably 11/1. Per Mr. Rad, someone would call the next day. 10/24 No one from NSD called 10/25 I contacted NSD - spoke with Ms. Dominique, who was unable to see where the furniture is but promised to try to get more info that morning when warehouse opened (it was before 8 a.m. when we talked) and call me back. When I woke up later (I work nights) that day, her voicemail said she was unable to locate furniture, but left her direct extension so I could call her back. NSD on-line tracking still says "in transit". 10/27 I contacted NSD - spoke with Ms. Dominique around 11:45 a.m., who contacted warehouse and another info link. Furniture not in warehouse but expected to arrive 10/30. Someone would call to set up delivery time. She could see the history of my contacts in the system and that I needed delivery by 11/1 or 11/2 due to logistics of getting old bedroom out, new furniture in, my 12-hour shifts at work and minimum one and a half hour commute each way. Furniture needs to be delivered before returning to work. 10/29 - I checked on-line tracking system - "in transit". Checked transit history to find this: *******October 29, 2017 9:24 AM Order Shipped HOUSTON,TX****** October 27, 2017 12:45 PM In Transit HOUSTON, TX October 13, 2017 9:33 PM Order Shipped HOUSTON,TX October 3, 2017 5:27 PM Order Registered HOUSTON,TX What????? Shipped 10/13 Houston, Tx, 10/27 In transit, Houston, Tx, 10/29 Shipped Houston, Tx - AGAIN???? 10/30 - Today - still in transit - no phone call. Will inform Purchasing Power today when I'm finished here. Will never, ever accept shipping through NSD again in life if I can prevent it. If NSD is the only company to deliver the merchandise, I guess I won't be buying. About 10 years ago, I remember my son dealing with the delivery company for Home Depot for a carpet delivery - it was a nightmare - I do believe it was this company too. I can imagine that the only thing that stops this company from going out of business is it's stellar customer service department. What a shame they can't run the warehouses and drive the trucks. read more

HORRIBLE, awful, terrible. Failed to deliver and lied on multiple occasions. Would not use them for any reason for any job. RUN AWAY.

I would give this company 0 stars if I could. They have messed up two of my deliveries within a two week span. Home Depot should pull their contract with them. They left my first delivery (Marble vanity, $1,300) in road in front of my house when I had a completely empty driveway and did not call to let me know they were delivering it as they said they would. I did not expect them to bring it to my front door but assumed they would at least put it on my property rather than in the road where the garbage man would take it. Lucky no one hit it with their car. My second delivery was scheduled between 10-2. Took the day off of work and it didn't arrive until 5pm. Also didn't call to update me on any changes. Worst customer service I have ever received. Would not recommend to my worst enemy. read more

My experience with NSD was the worst I have ever had with ANY business. It took me over 2 weeks and at least 5 hours of my personal time trying to get a straight answer from them for a return order. Everyday I called and was given the answer that they needed to speak to dispatch and they would call me back in the morning (this went on for two weeks). I spoke to a very nice manager one of these days who assured me she would speak to someone first thing in the morning and call me herself at 9am. It never happened. There was no communication from dispatch until I threatened to call an attorney. Magically they called me back within 10 minutes after that. They tried to tell me that they tried to schedule a pickup on Monday June 8, 2020 but could not reach anyone. That was a lie. I had no missed calls from them ever. Also, if they do try to call you and it rings once and the call drops, they will not try to reach you again. This means you have to start the entire process over again on the phone and schedule another return call. This was a return for an order that they lost half of when it was delivered in the first place. I was unable to buy the product again because Home Depot was out of it, so it HAD to be returned for a refund which consequently I could not receive until they picked it up. This company has no integrity and such poor customer service, that I will never order from anyone that uses them as their delivery service again. So, unfortunately that includes Home Depot. NEVER AGAIN! read more

I ordered am umbrella from Home Depot on April 21 with a delivery estimate of may 8 which I understand due to Covid. I had a tracking number that I used twice on their website May 8th passed and I didn't think anything of it due to everything slowing down. After 2 weeks I emailed the company twice from their listed "contact us" Link on their website and never received a response of any kind. As of may 29th I checked the tracking and the website said my tracking didn't exist. After contacting customer service online chat the only answer I got was nothing they can do the number isn't in their system and Home Depot has to handle it. No resolution for it just it's on Home Depot now. This was really bad customer service. I ended up having to get a refund and then find the umbrella is now sold out. No ownership of their product just a simple we can't find tracking so it's not our problem anymore. Would love a response from them as well read more

This Company is the worst delivery service I've ever dealt with. My item arrived in my city over a week ago but has been sitting in a warehouse/truck since then, so "NonStop" eh? Not even close They've supposedly tried to deliver the item twice, first time they claimed they had bad contact info for me, not true they verified the correct number. 2nd time, wrong apartment number, which had also previously been verified. Then supposed to deliver today, but "ran out of time before close of business." Now they say they'll deliver Monday, although I am very skeptical. Since they've had my item communication with them both through their corporate office and local terminal which as far as i can tell was just some guys cell phone has been awful. They do not return calls, emails or otherwise... Just utterly done with this company. If you have a choice, do not use NonStop delivery. read more

Terrible customer service. We never received any contact from NSD. We had to contact them each time. The first time, they lost our order. Home Depot cancelled it and reorder. We were not happy but felt reassured for the moment. Then, the second order didn't show up. We called and we're shocked that NSD did nothing to expedite our order considering they lost the first one. NSD said they would escalate it and call us back the same day or next at the latest. They never called. When we called back we learned that they lost it again but thought it was in MD and were working on getting it sent back... Could be another two weeks (keep in mind I've waited over a month now for an in-stock item). What an incompetent company, there in logistics but certainly don't know how to do the job. I cancelled the transaction with my credit card company (because home Depot was also no help but that's another story). I'll leave it at this. If you order something and discover it's shipping with NSD, cancel your order immediately! It's not worth the risk. This is a company that should be or will be out of business soon. Check out their BBB complaints too... bad. read more

Ordered a TV as ours blew. Within a few days the TV arrived at a hub in our metro area. Delivery was still for over a week later. No call at all. They said the quickest they could get it to us was 5 days after the delivery date shown. If it's here in town why does it take so long to get it?!?! And, maybe they should allow customer pick up if they are going to take their time doing deliveries whenever they want? Non stop delivery? That name should change as it most certainly doesn't reflect the way they do service. read more

I ordered a TV on the 4th of December. It shipped on the 5th via NSD. According to the tracking it has traveled a total of 31 miles from Jonestown, PA to Harrisburg, PA. The last update I had was the 10th. I have emailed them twice. Once to update some contact information which I finally got a response after 2 days. The second time I emailed them on the 13th to complain that I hadn't received any updates on the shipment. I didn't have an estimated delivery date, and that according to the tracking information my TV had only traveled 31 miles and hadn't even left the state it was shipped from. I still haven't received a response but delivery date has been updated to the 22nd of December. So apparently it's going to take 17 days to get my TV, provided that it's delivered on the "estimated" delivery date. So if I'm lucky, my fiance's Christmas present will be here in time. I'm skeptical. I will update this review once the tv is delivered, but as of right now if I had a choice (in this case I didn't, the seller didn't give me a choice) I would NOT ship anything via NSD if I wanted to get it in a timely manner. read more

This company is amateur and uses poor business practices. They had the shipment for over a month before they called to schedule delivery. scheduling delivery was a call giving less than 24 hours notice and refusal to schedule a time. The time of delivery was dictated NOT scheduled as we paid for and not during normal business hours. They wanted to deliver to a restaurant at 6am and expected somebody to accommodate them. They showed up 90 minutes before the scheduled window and did not give call 30 mins before as per the contract. The driver told me that he fell asleep and didn't remember to call. Once on site, the drivers were polite and curious and made quick work of the delivery although they left bolts and screws in front of our business. we paid for the "white glove service" and did not receive anything close. read more

One of the worst companies I've ever dealt with.. here's a log of their activity on my order. My Home Depot order sat in their facility since May 8th. the original order from Home Depot was on April 22 and ended up having to be cancelled and reordered May 2nd. The online staff are a bunch of inconsistent, incompetent employees who continually change their story. No customers service or credibility. This facility was less than 60 miles away, I could have driven there and back 4 times in the amount of time i spent trying to get my order delivered. Avoid this joint like the plague.. I can only hope their Chairman & CEO Steve Senkus is privy to understand how poorly this business is run. https://www.linkedin.com/in/steve-senkus-7568891a/ Date Time Activity Location May 17, 2018 12:29 PM Customer Cancelled TAYLOR, MI May 17, 2018 11:55 AM Customer Called to Check Stat TAYLOR, MI May 17, 2018 10:57 AM Customer Called to Check Stat TAYLOR, MI May 17, 2018 10:21 AM Customer Called to Check Stat TAYLOR, MI May 16, 2018 2:05 PM Customer Called to Check Stat TAYLOR, MI May 16, 2018 12:34 PM Customer Called to Check Stat TAYLOR, MI May 16, 2018 9:28 AM Customer Called to Check Stat TAYLOR, MI May 16, 2018 9:06 AM Customer Called to Check Stat TAYLOR, MI May 16, 2018 8:53 AM Customer Called to Check Stat TAYLOR, MI May 16, 2018 8:48 AM Customer Called to Check Stat TAYLOR, MI May 15, 2018 9:21 AM Customer Called to Check Stat TAYLOR, MI May 14, 2018 4:38 PM Customer Called to Check Stat TAYLOR, MI May 9, 2018 4:20 PM Out for Delivery TAYLOR, MI May 9, 2018 1:34 PM Exception Occurred TAYLOR, MI May 9, 2018 11:38 AM Delivery Scheduled TAYLOR, MI May 9, 2018 11:38 AM Delivery Scheduled TAYLOR, MI May 8, 2018 12:49 PM Arrived at local NSD terminal TAYLOR, MI May 7, 2018 9:25 PM Order registered read more

If I could give them zero stars I would, or even negative stars. Stay far away and those doing business like Home Depot and Emessagechair should be ashamed of their partnership with NSD. Most of what they call terminals are really two man operations which handle what is called 'White Glove Delivery' - Really crap brown gloves, because they are shoveling nothing but B.S. Ordered a $4K message chair through EmessageChair online and paid for 'White Glove Delivery' The shipping company Custom Companies (Awesome) delivered to the so-called NSD terminal in Romulous, MI. Nobody there answers, NSD main line leaves me on hold for twenty minutes to tell me they never received the chair. Custom Companies provided POD proof of delivery on Tuesday 9/12 at 10:38 PM yet Non Stop Delivery still shows they never received the shipment, even with POD documentation. I can only imagine how many free messages have been had at my expense! No chair, no timing on delivery and no answers.....Stay far, far away!!!! read more

Placed an order through Home Depot for flooring on December 2, 2018. Received notice that it was shipped on December 4. Received a call on December 5 to schedule delivery on December 6 between 6:14-10:14pm. Flooring is shown as "out for delivery" as of December 6 at 4am. So far so good.... December 6 comes and goes, no call no show from NSD. Sent an email requesting information, as chat was closed. Received a call on December 7 saying that they would arrive later in the day. Also received an email on December 7 advising that they new delivery window was December 8 between 1-5pm. December 7, no call no show. December 8 at 3pm chatted with CSR at NSD to confirm that flooring would be delivered today. Terminal was closed, but said he sent an email requesting information. Delivery window passes, no call no show from NSD. Called CSR back. He had no information, but will send an email to his manager. Called Home Depot. They will not help since it is still within the original delivery window that they provided. All the while, the flooring is showing as "out for delivery" since 4am on December 6. CSR can provide no information as to where our flooring is and when we should expect our delivery. Absolutely unacceptable! read more

Unbelievable! I ordered a sofa through a company affiliated with my place of work. I received the tracking information the day that the item was shipped. The item was not trackable until today, ten days after I received the tracking confirmation and tracking number. I was finally able to track my number today only to find out that I item arrived locally five days ago and it was damaged in transit. I called only to be told that I needed to contact the place from which I purchased the item. When I called the place from which I purchased the item they had no idea that the item had been damaged in transit. They put me on hold and tried to contact the shipper. They were unable to reach NonStopDelivery at all and we still don't know what happened or why the damaged item has been sitting there with no action taken. On top of all of this they have to re-order the item and guess who is going to ship it .. you got it .. these incompetent numbskulls. If I hadn't tracked the package and found this out who knows how long I would have been sitting here waiting. So frustrating. read more

This is THE WORST experience I've ever had with a shipping/delivery service. We are in the building industry and have various materials delivered to our job sites on a regular basis. This is the first time I've ever written a review. Because my involvement with NSD is so awful I felt that it warranted my time. My experience is not dissimilar to those complaints posted below and on all the other consumer review/complaint sites. We special ordered an entry door from Home Depot for a new home build. When we placed the order, we were given an estimated shipping date. Once that date came and went we contacted Home Depot and were told that NSD said that we would have it by the end of the week. We never received a call from HD or NSD to schedule. We have been calling Home Depot 1-2 times per week for over a month now. The stories HD has relayed to me from NSD varies from: .... it will be delivered in a few days .... it will be delivered next week .... it is in the wrong terminal .... it is on the wrong side of the warehouse .... they don't have space available on a truck and it always ends with some version of: NSD will call you next week to schedule a delivery - but they never call. **Today NSD is saying that they don't have the door, that they never received it from the warehouse. Per NSD's website they've had it and it's ready to be delivered for over a month.... now suddenly they don't have the door. BULL!!! We would have cancelled this order a few weeks ago, if it were that simple. For example, we have already framed the opening for this specific door. At this point the home is nearly ready to be listed but it's a bit hard to do when there is NO FRONT DOOR! I've escalated this to the point where I've sent an email to Home Depot corporate headquarters, called the door manufacturer and NSD directly. Home Depot should not continue their relationship with NSD. If they do not, Home Depot will be willfully and knowingly failing their customers. NOTE TO HOME DEPOT: Your association NSD makes you look bad and most likely costs you a lot of money in customer service hours. Are they worth it?? Shame on you "Never Start Delivering" for being so inept and not fixing the logistical problems that you have quite clearly been dealing with for a long time. Shame on you Home Depot for not supporting your customers when they need you. To Pat from NSD: While I'm happy that there seems to be someone over at NSD trying to help, but I'm afraid it's not good enough to manage by crisis. This review will be posted on all applicable sites including Home Depot. read more

I ordered an item from Home Depot on April 12th. It was due to be delivered on May 3rd. The item never came. My tracking number says it was delivered to Depew NY which is where their terminal is located, not my address. I have tried contacting NSD several times with no response. Will I ever receive my stuff?? I can't order another one since Home Depot will be using the same unreliable delivery company. read more

I had a simple pick up and got Blue PA Team with Mo and Ibrahim. They called ahead of time like they said they would and arrived 30 min later. They got out of the truck with papers in hand and told me where to sign and load the sofa and ottoman in like 5 mins. Mo reviewed the paperwork asked me why I was returning the items; I mentioned it was just too tall to fit in my place and off they went. Quick, fast and professional service. read more

I'm super bummed to leave a bad review, because I don't ever leave bad reviews. At this point, we're just frustrated. We ordered beds on July 31st, and they shipped August 1st... which is great. It wasn't being shipped from far away.. so it arrived in our state only three days later. The estimated delivery date was August 7th. When that date came and went, I just asked for an update, nothing else, and the first woman with customer service said "It's not an exact date," that's it. That's literally all the information I was given. Not cool. Anyway, I called a few days later, and they were having issues with the local terminal receiving the package. Okay. Then, I called a week later, same thing, so they sent it to a different terminal. Apparently, it never made it, or maybe it did, but no new information was available. Now it's August 24th, and the estimated delivery date was just updated to August 21st... that's three days ago. I was told earlier in the week that I would be contacted directly, obviously that hasn't happened yet. And I just chatted with them online, and apparently the manager wasn't available to update anything. I truly do hate leaving a bad review, but I'm quite annoyed. I just want to know when my things will arrive. read more

I ordered a large Hamilton bay cabinet from Home Depot online over a week ago. NSD delivered this 2 days sooner than Home Depot stated. The drivers were very professional and took great care withy delivery. Would use again for sure. read more

Very bad communication. My item was described as departed from pick up location/in transit on November 29. I called customer service on December 1st to see why the tracking information had not been updated yet. Was told by customer service rep that the item had not been picked up yet. Now I'm confused.. is my item in transit or is my item still at the pickup area. It seems to me that I am joining an extensive list of individuals that have had terrible experiences with this delivery service. I just want my merchandise, sooner than later. Why am I paying 100 dollars for shipping and it has been a week and my item is still not here associated with poor communication and tracking resources? Received a message from John lynch stating he would look into my order but still have not received any additional information in regards to where my item is. Almost to the point where I want to cancel my order...like seriously. read more

Unfortunately there is no option for zero stars. I cannot put into words how terrible this company is. If you have any say in the matter do not use them. Do not order from a company that uses them. You cannot get your merchandise and it is impossible to contact them regarding your merchandise, leaving you just about no-where. read more

I wish there was a 1/2 star as they don't even deserve that! Horrible company. I ordered patio furniture in May 2014 and NSD never ever showed up and never called. After hunting down their phone # (it's not posted on the tracking email they send). found they had lost it. Never called or told anyone about it. Then after a week calling Home Depot and insisting on talking to a supervisor, finally reordered patio furniture with 40% discount for the hassle. She promised it would be handled with their WHITE GLOVE service. Well guess what? My order was supposed to be delivered tomorow - the 2nd time. I called NSD and they FREAKING DAMAGED it and never called to report. They just said sorry and call HD back to get your money back. DO NOT GET ANYTHING ONLINE THAT IS SHIPPED BY THIS COMPANY. They are absolutely the worst and don't care about the customers at all. I HOPE THEY GO OUT OF BUSINESS. HOME DEPOT - wise up and quit using them. I'll never order anything from HD again as long as it is shipped from this NSD delivery company. read more

This delivery company is HORRIBLE and I am surprised Home Depot uses them! I ordered a bathroom vanity that was suppose to be delivered by NSD on 8/6, never showed up and no phone call or email to confirm. I called them only to be put on hold for 45 minutes and have someone just tell me the website will be updated with a new delivery date.....which never happened!! Come to find out after a week of being misled they sent back the vanity to the manufacturer and now the item it discontinued and not expected to be back in stock.....thanks NSD!!! read more

Very inefficient company! My item has been at the terminal for 4 days and has not moved. Called the Virginia office a few times and they contact the terminal in San Antonio. They said they would call and I never hear from them. It was "not checked in and loaded for transport" is what I am told. Delivery was scheduled for August 9th and I had an installer lined up. This has put my kitchen project behind schedule and cost additional $. They will not call me and I have no idea when the item may arrive. I will never order from Home Depot again if they use NSD as the shipping company. read more

I had Theater Seats delivered by NSD and could not have been happier with the experience. Mo and Luis were great. They were so kind and respectful. They called ahead of time to let me know they were on the way. They made sure I was happy with the setup before they left. They seemed happy to be doing their job. I just came off a very bad experience with a delivery service so I couldn't be more grateful for these two guys showing up and being kind and not angry. A++++ service. read more

I ordered a vanity and vanity top from a local company in my area for delivery. I live on a second floor in a condo community, but have my own covered porch that leads into my front door. When I confirmed the order the day before delivery with (NSD delivery location, Robesonia Pa) I made it clear that I lived on a second floor and did ask if it would be delivered to my porch. The customer service agent from NSD told me that it would be placed on my porch and not left out in the open. When I returned from work I found the vanity and vanity top sitting at the bottom of my stairs out in the open with rain expected that night. I called NSD and was told that a complaint would be put in. I never heard back from anyone at NSD to rectify this for me. Because of this I was left scrambling to try and find a store open so I could buy a tarp to cover my items before it started to rain. Sadly the plumber won't be here for another week so now I have a huge box at the bottom of my stairs that I'm trying to keep dry and out of the elements. Very disappointed with the service from this company! I wanted to give this 0 stars, but it wouldn't let me submit my review without a star. read more