I am BEYOND frustrated with this company! I ordered an item and received a text stating that there was a problem with my order as they were unable to get a hold of me. They never called. I emailed the customer care as requested, waited three days. Received nothing. Called three different times and had to "leave a message", not a return phone call. I called on Monday, spoke to a live person who had me on hold forever to call the warehouse. Got back on the phone to give me a four hour window for this Thursday. My schedule changed and I need to get the item in a two hour window or I won't be able to get the item delivered until May. I spoke to a man who was very hard to understand and he kept me on hold another ten minutes. Only to tell me he couldn't get a hold of anyone and he didn't see my item scheduled for delivery at all. I asked for the number to the warehouse. They cannot give it out. I asked what he planned on doing for me. He was basically worthless. Then I get online to try and get the issues resolved. Same thing. I canceled my order with the vendor due to the inadequacy of the delivery service. The WORST company I have dealt with in a very long time. read more

NSD, inc was terrible. Told my wife they'd deliver our dining room table on a Friday between 2pm and 5pm with a 30 minute courtesy call. We planned on that time and they ended up coming at 10:30am without a call. Since no one was home they ended up not making the delivery. My wife called customer service and the lady on the other line was just nasty and rude. She then told my wife they'd deliver Monday. My wife took off of work for that Monday only for no delivery. My wife called customer service again and once again the person on other end was terrible. We finally received our table the following Friday and on our directions it said to open the boxes and check for damages while the delivery team was still there. Except the delivery team argued with us and said they didn't need to stay and left. We opened the box for the table and there was a giant hole in the middle of it like it was dropped on something or it was stacked on something when the box clearly stated it can't have anything stacked on it. Terrible delivery and terrible customer service. read more

The pick up of the item was scheduled for today between the hours of 12 and 4pm. It is now 8:29 pm and the shipper is a no show and no one called to explain or reschedule. If I could give 0 stars, I would. This is ridiculous. I can't believe that a) a large company like Home Depot would tolerate this from a vendor; and b) that NSD can stay in business with this abysmal record of customer service. I don't have any more time to waste. read more

NSD just doesn't deliver. Upon ordering from Amazon, I was asked to select a delivery date. Since someone was required to be present for the delivery, I checked the delivery status the night before the first scheduled delivery date, and discovered that NSD had changed it from 6/28/19 to 07/01/19. We rearranged schedules and worked out for one of us to be present on the new date. I checked the status the night of 06/30 and it still indicated the shipment was coming 07/01. According to the website, NSD would call 30 minutes prior to arriving. On the morning of 07/01/19, the status changed to "Was scheduled for 07/01/19". I reached out to NSD and was able to talk to them via the chat feature on their website. The representative informed me that my shipment was not on the schedule for today, and they were unable to reach the terminal to get it scheduled. I decided to do some research on NSD and discovered that many customers reported a terrible experience trying to get their shipments from NSD. I sent an email to extramile@nonstopdelivery.com explaining that my delivery date had already changed twice, and I would like some help getting it scheduled before the situation turned into weeks of frustration. We received a phone call within 20 minutes from someone named Dale Lavine, and he told us he would get us on the schedule for tomorrow (07/02/19) and we would be getting a call soon from "Jasmine" to set up the time. We waited most of the day, and I emailed Dale again and told him we still had not received a call to set up the time. Dale's response was that he would "send another email asking his terminal to call us". Hearing nothing from NSD for the rest of the day, I tried to track my shipment again on their website. My delivery status was now flashing red and said "Unable to contact the customer". This was maddening since I had given NSD two cell phone numbers and an email address and we had received no communication from them. I tried to chat with a rep again, but was cut off as soon as I asked about the change in status. I emailed Dale again to inform him that we were never contacted, and now NSD was indicating it was our fault! I called Amazon customer service on the morning of 07/02/19 to see if they could help me get this delivery scheduled. Amazon was able to get a representative from NSD on the phone with me, and this person set up a delivery appointment for the next day (07/03/19) between 10:00AM and 12:00PM. I agreed and made arrangements to be home for this new date/time. Later that evening, I received a text from someone claiming to be from NSD. This person said they had a delivery for me, and wanted to bring it on 07/03/19 bewteen 3:00PM and 7:00PM. I responded that I already had my delivery scheduled for 07/03 between and 10 and 12, and I preferred to keep that schedule since I had already arranged my schedule to be home at that time. This person seemed to have no idea what I was talking about, so I sent them the screenshot of the confirmation email from Amazon which clearly stated that we had all talked with NSD and agreed on this date/time. The person texting me said that really didn't matter, they were going to be in my area between 3 and 7, and that was it. I agreed to be home for this new time, and rearranged schedules and plans again to make sure I was there. On the morning of 07/03/19, Dale Lavine finally returned my email from two days ago and said he had been out of the office, and now he was unable to reach his terminal. I informed him that I had been able to set up a delivery time yesterday morning, but that NSD had already blown that one off and was now supposed to be showing up today between 3 and 7. Since he (again) couldn't reach anyone from his terminal, he was unable to confirm that they would show up. At about 6:30PM I had still not heard anything from NSD indicating they were on their way, so I texted the number that had messaged me the night before asking if they were still going to deliver by 7:00PM. I got no response. I tried a little later calling and leaving a voicemail, but no answer. No response. By 8:00PM the scheduled delivery window had again come and gone with no communication from NSD. If I count Dale's phone call assuring me that he would get me on the schedule for 07/02, that would make 5 times that NSD blew off my delivery. According to NSD's website, they were still "Unable to reach the customer". Since I was unable to get anyone to respond to me, and went back to Amazon and requested a refund. I had to go through the whole explanation with them again, and they tried to reach out to NSD again, but ultimately refunded my money. Hopefully Amazon figures out that these people are not reliable, and they find a more reputable carrier for large items. For this case, I was forced to buy from a different supplier. read more

they suck! they have yet to come and this was scheduled over a month ago and they never called from the "dispatch center" to confirm no matter how many times i called headquarters, and the items are still here! seriously terrible service, they won't give out the dispatch centers number for "privacy reasons" the fuck?!? i wouldn't even be dealing with them if they were contracted by home depot for pickups - they should have just picked up the broken item themselves when they dropped of the replacement! i wouldn't even given them one star, but i had to in order to post this review - which is stupid and bad on your part yelp, i want to give a rating of 0 out of 5 please! http://www.reviewstalk.com/complaints-reviews/nonstop-delivery-l32481.html Seems a whole lot more people know exactly what I'm talking about read more

Update. Pat L of NSD says the drivers assured him that they called 3 times on the day of delivery. Maybe they called someone but they didn't call me. No phone calls. No missed calls on my phone. I had it in my hand the whole time waiting for a phone call. He did acknowledge that they did not attempt to knock on my door and that is unacceptable. He apologized for them. Now for the delivery day. Yesterday. My delivery window was from 4-8 pm. At about 1:30 I got a call from the drivers asking if I was home and if I could accept delivery because they were in my neighborhood. I said no and that I was at work. They asked when I would be home. I told them 4 pm. The beginninWorst customer service experience in my 49 years on this planet. Their online tracking service is spotty at best. Finally arranged a delivery time and date. I see an Enterprise Rental truck pull into my neighborhood, driver gets out, takes a picture of my house, and leaves. Five minutes later I get a text message that delivery was attempted and the owner was not home. I immediately called the company and asked if the delivery person was driving an Enterprise Rental truck. They said yes. I asked how I could know that if I wasn't home and didn't see the truck? They described my house from the photo the delivery driver sent to them. I said, "Are there two cars in the driveway?" "Yes." "That's because we're home. No one called. No one knocked on the door. Call the driver please and ask him to turn around and deliver my item." "We can't sir. We don't have his phone number." "Then try the number from which you received the photo of my house!" And on and on and on. Four hours on the telephone getting transferred, hung up on, on hold, etc. That was Saturday. Monday and I still don't have my item. Supposed to deliver it tomorrow. I'm not counting on it. And this is the short version of the story. It doesn't include all the details of the first time they scheduled delivery without calling me. Here's the history. Notice all the "Customer Inquiry" notes Saturday. That's when I called, they took my tracking number, and I was disconnected or hung up on. The "3:03 PM DispatchTrack shipment status" used to also say Delivery attempted, customer not home, or something to that effect. I can't copy and paste it like I did with the rest of the history because the comment is no longer on the history list. The "Unable to reach customer" statuses baffle me because they have my correct number but my phone never rang and there is no indication of a missed call in my phone history. "Customer requesting storage." No, I didn't "request storage." The truck was out for delivery without calling first to schedule a delivery date and I had to reschedule the delivery date so they wouldn't show up when no one was home. Apr 2 - Mon 9:49 AM Delivery scheduled 9:49 AM Delivery scheduled: 2018-04-03, 4:00 pm - 8:00 pm Mar 31 - Sat 5:37 PM Customer inquiry 5:33 PM Customer inquiry 4:54 PM Customer inquiry 4:38 PM Customer inquiry 4:32 PM Customer inquiry 4:10 PM Customer inquiry 3:03 PM DispatchTrack shipment status 8:33 AM Out for delivery Chantilly, VA Mar 30 - Fri 6:35 PM Delivery scheduled 6:35 PM Delivery scheduled: 2018-03-31, 2:00 pm - 6:00 pm 6:11 PM Customer inquiry 4:47 PM Unable to reach customer - please email Nonstop Delivery at customercare@nonstopdeli... 4:47 PM Unable to reach customer - please email Nonstop Delivery at customercare@nonstopdeli... 4:13 PM Customer inquiry 1:53 PM Customer inquiry Mar 22 - Thu 1:59 PM Customer requesting storage 1:57 PM Customer inquiry 1:40 PM Unable to reach customer - please email Nonstop Delivery at customercare@nonstopdeli... 1:40 PM Unable to reach customer - please email Nonstop Delivery at customercare@nonstopdeli... 10:22 AM Delivery scheduled 10:22 AM Delivery scheduled: 2018-03-23, 0:00 am - 6:00 am 6:00 AM Out for delivery Chantilly, VA Mar 21 - Wed 12:20 PM Weather 9:25 AM Delivery scheduled 9:25 AM Delivery scheduled: 2018-03-22, 0:00 am - 6:00 am 6:00 AM Out for delivery Chantilly, VA Mar 20 - Tue 9:32 AM Customer inquiry 9:25 AM Delivery scheduled 9:25 AM Delivery scheduled: 2018-03-21, 0:00 am - 6:00 am 6:00 AM Out for delivery Chantilly, VA Mar 19 - Mon 11:46 AM Delivery scheduled 11:46 AM Delivery scheduled: 2018-03-20, 4:00 pm - 8:00 pm 10:55 AM Arrived at local NSD terminal Chantilly, VA Mar 14 - Wed 11:52 AM New order information electronically received If NSD is delivering your item you should immediately contact the company from which you ordered your item and cancel your order. Whatever you ordered, it is not worth the headache. read more

DO NOT EVER USE I have never in my life had any dealings with a company this bad!!! JC Penny should definitely find another delivery company to use. My spouse & I purchased a bed from JCP and it was to take 7-10 days to make and then would be shipped to Houston for delivery. We waited 15 days and called JCP. They researched and found out that the order had been in Houston to be delivered for 5 days but no one had called us. So after JCP got involved we were called and delivery was scheduled. On the day of delivery we moved the mattress & box spring out of the house. We waited 4 hrs & finally called & we were told that they were running late so we continued to wait, finally at 8:45PM we rec'd a call saying that we would need to reschedule for the following week and when questioned as to why, we were told that they were busy and the lady hung up on me!!! So we moved everything back into the house and on Monday I started calling again and getting JCP involved. Finally I got a call back wanting to know why I was bothering them they showed that everything was delivered! When I asked who signed for it I was told not to worry about it!!! I contacted a manager that located the mattress and set up delivery for yesterday. Surprise!!! No delivery!!!!!!! So I started calling all over again and spoke to a Stephanie, then a Terry and finally a Bezel at the Houston depot. Again we were lied to and hung up on and they would not return our calls. I contacted JCP and cancelled our order. I am going to file every compliant with the PD in Houston and any fraud agency that will take a report about Nonstop Delivery.........I would advise to never ever use this company!!!!!!!!!!!!!!!! read more

This is the worst delivery service I have ever used. Tracking services are useless since they are not updated with current info. Delivery dates are not met. Customer service is poor. I ordered doors from Home Depot In August and I am still waiting for them to show up. First order was lost and I was not informed until I inquired about the missed delivery. Absolutely NO outreach from NSD. Second delivery is pacing to be approx 1 week late (per the customer service rep) but the tracking info still shows tomorrow! Given the number of bad reviews this company has I'm shocked that Home Depot continues to use their services. I'll no longer order from Home Depot if NSD is the carrier of choice. read more

Well I'm writing this review pretty early, but from what I seen from other reviews. I most likely will have a bad experience too. My tracking number is 13286286. Hopefully it will be fixed before I realize it's broken. I will change my review if I have a better experience. Only time will tell. Update 12/6/16: order says it was shipped out the 29 of November. I call to checked the status of my order, and come to find out it hasn't even been shipped yet. They told me it might get ship between today and Thursday. Then take another 7to10 business days for my order to be delivered. Worst experience ever. read more

Horrendous service! I received a call on a Wednesday to schedule the delivery of my chair the next day during a four hour window. So the next day I waited the four hours at my apartment, and no delivery. I finally called NSD, and they let me know my package was still on the dock and probably didn't fit on the truck. They made no attempt to let me know about this. We re-scheduled the delivery for the next day. The delivery person came by themselves with my oversized package the next day, and they absolutely should have had two people with them. The delivery person was struggling to get the package up my stairs and finally when they got to the top of the stairs, the box fell back down all of the stairs and the chair exploded out of the box. She brought the chair and the base up the stairs to my apartment, and then took away the packaging. She left me with the chair and the base in my apartment, but with no instructions and no hardware to assemble the chair. I asked her if these items could be in the packaging she just took away, and she said no without even checking. So now I have a chair in my apartment that I'm not able to sit in, because she threw away the hardware. The delivery person also mentioned to me three times that it was her birthday and that she went out the night before. I don't know if she was hungover or just terrible at her job, or a combination of the two, but she should find another line of work, and I hope NSD goes out of business. read more

Same as the above except after reading those reports, I suspect my journey with Nonstop is just beginning. Home Depot told me that the vanity top I had ordered would be delivered today (4/16). No delivery by 3 PM, so I called Home Depot's misnamed customer service (God, how I hate listening to that music forever and forever). When I finally spoke with a representative, she told me to call Nonstop; at least there I got a live person -- for what it's worth -- in a matter of minutes. She told me that Home Depot only promised "anticipated delivery" on 4/16 and, anway, they would not deliver without first scheduling delivery with me. She assured me that someone would call today to schedule delivery. It is now almost 6 PM and so far no call. To be continued...I fear. read more

Excellent company. Saved me lots of trouble by speedi up the delivery date after i called them last minute. Flexible with customer's various last minute requests and changes. Esp want to thank Maili who was very helpful and made good arrangement for me. Reliable service. I'm glad Home Depot has partnershipped with them for online ordering. Great people! read more

This is the worst delivery experience I have ever had. A $300 item from Home Depot was to be delivered day one between 10 - 2. On day one I was called at 1:30 to tell me they were running 2.5 hours late. I instructed them to leave it at the door and put a note to that effect on the door. I left to get to an appointment. They didn't deliver the item. I tracked down someone at the customer service (?) department. I was told it would be delivered on day two between 10 -2. At 2:50 on day two I received a call that they were again running late. If you value your time a zero dollars, do business with this company. I have wasted more than 6 hours waiting. I will never again buy anything that involves delivery by this company. This is the first time I have ever Yelped a company. The nonperformance by nonstop delivery is so bad I hope it is a family owned business; share holders will suffer if this performance is the standard. read more

NSD was supposed to deliver my patio dining set purchased at Home Depot by 5/19/16. On 5/20 they delivered only the chairs because, Ephsn6:1get this - they lost the table somewhere in southeastern NM! Home Depot was able to contact NSD for an update and now I'm told that it is supposed to arrive by 5/25. Not a word from NSD. I selected "free delivery" when I made the online purchase at Home Depot; lesson learned - you get what you pay for... read more

I placed an order for two cabinets through Home Depot which they shipped via NonStop Delivery. We were depending on these cabinets arriving within the timeframe stated on Home Depot's website due to the fact that we needed them to be installed so that we could pass our township's housing inspection. The cabinets were shipped and NonStop Delivery's website showed a delivery date of 06/23/2016. That day came and went and the cabinets had not arrived. I called NonStop Delivery on 06/24/2016 to inquire about the status of the cabinets, and they said they were refused at the terminal upon arrival in my state due to damage. Home Depot were not able to have a replacement order expedited to us, and now we are left in a huge bind. NonStop Delivery didn't even make us aware that the delivery had been refused until we reached out to them for the status. With so many complaints about this delivery service, I don't understand why Home Depot continues to use them! read more

I am going to be polite. My loft beds arrived at their destination warehouse on a Thurs, I called Monday, after no communication from them. They said I would get a call later that day to schedule a delivery time and date.............I never got a call. Its is now WED, I had to call them, again. They've managed to schedule me in for next Tuesday, I hope to do. My issue is not only my beds sitting in a warehouse but the lack of communication from this company. SAD! read more

This company is unresponsive and brutal to work with, not sure why Home Depot continues to use them. They have had my item for 2 weeks and have yet to deliver. After multiple calls to HD, and NSD, promising I would have it delivered..nothing! Good luck if you ever had to deal with this company. read more

Mo and George called 30 min away, were on time, and took back a piece of furniture quickly and easily. Highly recommend NSD, and especially this team. read more

I have been trying to get my Amazon order delivered for a week. The delivery time was set on 2/20/2020 from 9am-12pm. Got a text on 2/18/2020 that said they had attempted to deliver the item on that date and been unable to contact me. They never tried to reach me. Then on the actual delivery day, no delivery, but a text once again saying they tried to reach me, but could not contact me. Once again, nobody tried to reach me. So I called and was told that the item was on the truck for delivery that day and they would let me know if the item wasn't being delivered that day. No delivery and no call. I called again and was told that I was given incorrect information, they had never tried to deliver the item on any of the dates or to contact me at any point. Also, that they would escalate the issue and I should hear back from them. Gave them my cell number and said to call anytime. No call by the 25th. I then contacted Amazon and they contacted NSD. NSD said that they couldn't figure out how to deliver to my location and had tried to contact me. Complete lies as we have multiple shipping companies deliver to us daily. I was told by the Amazon rep that I would hear back from NSD today regarding my delivery, once again, no call. At this point I have no idea what to do, they are refusing to contact me or deliver the package. read more

Updating to express appreciation for a manager at NDS and an Amazon Rep who went above and beyond to help us. They each deserve a 5-star, but NDS still needs to fix their poor communications with customers. We were able to get a Saturday delivery date to avoid more time off work to receive it and were told to expect them between 10 am and 2pm. No show by 2:30 (and no calls) so contacted the company who claimed we were slated for 3-6pm (WTHeck? We had the automated voicemail with the earlier time slot; don't think the problem was on our end). Anyway, spent all day waiting only to have to wait some more. After 6:30 pm when no one showed or called about the delivery we called Amazon who contacted them. I was on hold for quite awhile and when the Amazon Rep came back he apologized for the hold as well as the aggravation (apparently he had a frustrating experience with them on the phone too!). He said he was told we were still slated for delivery but it could be as late as 8pm. He also arranged for them to email us (calling not being their strong suit) and said he would track the progress as well. His customer service skills were great and I will be following up with Amazon to express our appreciation for his efforts. At 7:25pm we received a call from a manager at NDS, (Mr. Reed I believe?) He apologized, noting his driver had returned our treadmill to the distribution center (presumably with no intention of delivering it this evening) but stated that he was going to pick it up and would deliver it himself. He then called a little later to let us know he was on the way and gave us his ETA. It was a simple thing but we really appreciated him keeping us updated. He was as good as his word and a little over an hour after his first call, he delivered our item. It was almost 9pm on a Saturday night, he was in his personal vehicle, and probably had to wrestle the thing by himself to make the delivery. We truly appreciate everything he did to help us and hope the company does too. If every employee at NDS had the same dedication to customer service and work ethic that he does, the company would be getting great reviews. Good customer service is simple: treat people the way you want to be treated and go that extra mile if you need to. Don't waste people's time and be polite. One of the women that answered the phone for NDS was difficult to understand and then she got rude when asked to repeat herself. We were also told there was no way to track the trucks or the drivers so no way to tell us anything about the delivery. You're telling me in 2018, a delivery company with trucks hauling hundreds even thousands of dollars worth of people's packages has no way to keep track of them??What if the driver gets carjacked, in an accident, or just goes missing along with all those packages? NDS needs to get its cr@p together or it will go out of business. I hope the gentleman who made things right for us tonight gets the recognition he deserves, and also gets an opportunity to teach others in the company the way to treat customers. read more

Non Stop Delivery lost my rug and doesn't care. The rug is no longer in stock so I'm out of luck. They are the most incompetent company I have ever heard of and I can't believe Home Depot uses them. read more

Worst customer service! Told item would be delivered for 2 days and they say they called and no answer!! It is a cell phone with caller ID HELLO!! And now they say it can't be delivered till maybe next week or the week after!! Oh yeah and they have had the item for 3 weeks already!!! If I could rate a 0 I would. read more

I ordered a table on September 17th it arrived at NSD on October 2nd. They stated they called me for a delivery and they lied. I received a call on October 5th to schedule a delivery for Monday October 8th between the hours of 10-2 pm. I explain to them that I work and cannot be available during that time. I told them that I available after 4 pm. I was told they will put it in the notes that I need a delivery after 4 pm. On Sunday October 7th I received a call from NSD Delivery and spoke to Pam. She asked me is there any way I can be available Monday October 8th for the delivery between 10- 2 pm. I explained to her that I work and cannot take a day off for a delivery. She stated well, You will not received your delivery this week. we only deliver once a week and I would have to wait until next week which is the week of the October 15th. Then she hangup on me read more

I purchased a NordicTrack treadmill on the 16th of February. My confirmation said estimated time of delivery would be two weeks. I purchased assembly and delivery of this treadmill in addition to the treadmill itself. the tracking information said that NSD picked up the deliver on the 28th was received in Chantilly,VA on the 28th of February. As of yesterday, I hadn't received a call regarding scheduling of the delivery. So i called nordictrack and was informed that no contact information was sent to the delivery service. Not my fault because I had given all information to nordic track. They gave me the choice the sending the information to NSD and wait for them to call me or they could provide me with the number to call the delivery service myself. I chose to call them directly and was told my treadmill was just sitting there because they didn't have contact information. So the delivery service couldn't call nordictrack to get the information? What if I hadn't called to inquire? Would my delivery that has already been paid for just be sitting there? The person I talked to at NSD still wouldn't give me an estimated time as to when expect delivery on my purchase. they said that will re-start the process of scheduling and call me when they had a day. I however have no idea when that will be. As of today I have not heard from them and they gave no time frame of when I would. There was no apology for the delay or inconvenience. When I complained about this to NordicTrack, they told me that the product was shipped out already and it was beyond their control. Nothing they could do. That doesn't sit well with me either. Just an bad customer experience all the way around. UPDATE: I wanted to update my review because Mr. Lynch at NSD was able to resolve my issue very quickly. My treadmill was delivered the very next day. Adam did a great job of getting the treadmill assembled quickly. I appreciate how very responsive Mr. Lynch was. Thanks! read more

The worst of the worst shipping experience. Package was promised on Sept. 12. Then changed to Sept. 27th at between 12am and 4am. Called and they said that "well that would change". It was listed as arrived at their facility 100 miles away on the 13th. Sat there for two weeks and then finally received a recorded message only half recorded on my machine that they would deliver on Thursday the 27th. Never knocked on my door and left heavy package in my breezeway as a danger to foot traffic. Of course the well packaged item was damaged as they must have hired two ten year-olds to beat it with hammers. Would not give any stars but that is not available. No customer service- DO NOT USE THIS COMPANY read more

I have seen a lot of bad reviews about this company so when I ordered my television from Purchasing Power I wanted to really make sure this went smoothly. I received an email mentioning the instructions on how to communicate with the company. I checked my tracking at least twice a day just to make sure everything was on point, I communicated with NSD through their chat just to make sure I had a full understanding on what to do and I was just patient. The TV arrived at the final terminal less than a week from when I placed my order, the guy called me the following day (its takes up to 48 hours for them to process everything) unfortunately the time he was available, I wasn't but I didn't want to play phone tag with them to try to figure when they can deliver everything to me so I asked if I could just pick it up. He gave me an address with elaborate directions and when I arrived they helped squeeze my big ol tv in my little Corolla. I honestly feel like the bad reviews are just from lack of communication. I am very pleased with my experience and look forward to working with them again. read more

I ordered a bathtub from Home Depot. Estimated delivery date was 9/11. Tracking info from Home Depot shows that the package was delivered to NSD on 9/7. I've chatted with both NSD and HD 3 times. NSD would only agree to perform a dock search after HD contacted them. HD provided NSD with the delivery receipt via email but NSD said they did not receive it. Since nobody at NSD was interested in searching for my package, I had no choice than to cancel my order with HD and make other arrangements. Terrible service all the way around with both HD and NSD, and the two companies can't find a way to communicate with each other. My tracking number was 2000138633. read more

I read these reviews after experiencing my own issues with NSD. I purchased some items from Home Depot which arrived damaged (I don't know if NSD delivered them or not.) I requested Home Depot to exchange the items, and they told me to expect a call from NSD within a couple days. After 7 days of not hearing from them, I called Home Depot, who emailed NSD, again telling them to contact us. I waited another week, and then called Home Depot again today. This time they spoke to someone at NSD and were told that they were having trouble getting drivers to come to my area. EXCUSE ME????? While this is partly Home Depot's fault for contracting with such a negligent company, this is absolutely the most ridiculous excuse I have ever heard! There are three large Home Depot stores in my area and I live 30 minutes outside of a large city. If they indeed cannot get drivers to come here, then they need to pay them more. These are expensive items that need to be exchanged, and I cannot finish my bathroom remodel until the items are returned. Meanwhile, the charges are still on my credit card accruing interest. read more

If there could be a ZERO star rating, this company would win hands down. I ordered a new TV on 12/17/17...a Christmas present. Tv was in transit on 12/19/17. I've waited and waited checked the tracking number. I was told by the company I ordered the tv from it would be delivered on the 4th (took the day off from work and waited) by 4 pm and no delivery I decided to call their customer service number. The gentleman I spoke to said it would be here on 01/08/18. Took another day off from work for it to not show up AGAIN! However I felt it could show up as it was at a terminal 30 mins from my house. I called the co I ordered the tv from and was told it would be there on friday, 01/12/18 as they spoke to their dispatch. Took 01/12/18 off from work AGAIN..,,and AGAIN no delivery! 3 missed days from work, a tv that has been in transit for almost a month, and they take it to a terminal further away from my house than where it was on 01/08/18, and remember this was supposed to be a Christmas present! Spoke to another customer service agent who told me it would be delivered on 01/17/18. Told the agent I would come and pick the damn tv up from the terminal and was told that wasn't allowed. So here the tv has been sitting at the company's terminal for over a week with no progress...no movement! DO NOT USE THIS CO...HORRIBLE HORRIBLE HORRIBLE! The funny thing is, I order another tv less than a week ago and UPS Has already delivered it with no BS excuses. This tv would've come quicker via the PONY EXPRESS!!! Not a happy customer!!! read more

If I could give less than 1 star I would. I rarely write reviews but this has been quite a ridiculous experience with this company - the worst experience I have ever had with a delivery. They send you an automated time window late in the afternoon and you have until 5:30 to confirm it. If you don't it is canceled. I tried to make an appointment for delivery that actually worked with my schedule. First agent I (finally) spoke with said I could not. Called again and spoke with another agent on a Thursday and received a confirmed delivery window for Saturday. Late Friday, I received another text saying my delivery was Monday - no one called to explain why my confirmed appointment was not honored. I tried multiple times to reach an agent without success. Finally was able to reach someone by chat in their central operations but they could not help. Then, I received a "confirmation" for delivery during a window on Monday that I am unavailable. Have been trying for 2 1/2 hours today to resolve this (still have not). In a venting effort, I am now writing this review. Truly, a very poorly run delivery company. I am alerting the exercise equipment company that I ordered from as obviously they must contract with NSD. Obviously you may have no choice on who delivers your order, but if you have a similar experience, contact the seller. YIKES. read more

It has now been 9 days at the terminal which is 20-30 minutes away. Received a call yesterday stating it will be delivered between 11:00 am and 3:00 pm today. It is now after 3:00 pm and still no call stating they are coming. I called toll free # and they said the lady that schedules deliveries is setting up deliveries for tomorrow and can not come to the phone. This would have been solved if they would have let me go pick up the item last week at the terminal. read more

Do not utilize them. I ordered a TV dec 11th it arrived in Duluth GA the last mile 12/19 and it is still there. Called daily, emailed daily with reps. They updated my tracking saying they couldnt reach me and provided an email address to reach out to them I politely forwarded all the emails that I had shared with a NSD rep over the course of the week that they stated they attempted to contact me not once did she mention they had tried to contact me she verified my address and my phone number and she stated somebody will call you by Friday nobody called today is Saturday I was being told again on Friday somebody will call me on Saturday it never happened I was given their direct contact number and doulas when I called them on Friday they stayed in nobody ever tried to call me and they don't know where NSD got that information from. Needless to say im canceling my order Monday. read more

Horrible Horrible and terrible. NSD lost part of our first order from BuyBuy Baby so the lost items had to be re-ordered and now NSD can't track their own delivery. The items show to be in Miami for over a week now yet no one knows where exactly they are or when I can expect them. After numerous calls to them still nothing except for rude service from its employees. I would never order from a place that uses this joke of a business. read more

DO NOT do business with NON STOP DELIVERY or ANYONE that does business with them. I ordered a changing table from buy buy baby in early November. I have been waiting to be contacted by non stop delivery to SCHEDULE the white glove service I paid for $100. On Saturday, some random person/number sent my wife a text message, with her name spelled wrong, stating they would be in our area on Monday. How unprofessional!!!! My wife responded this day would not work for us. The person never responded back. On Sunday, I texted that same number with a list of delivery times that would work for us, the person responded not in the office. Monday, my wife received a phone call from the delivery man that they would be dropping off our item in 20 mins. We were not home. My wife said that wouldn't work. The delivery man said he would contact his boss and call us back. Never did. Yesterday, we waited an hour on hold to speak to a customer service representative to tell them our entire story. We still hasn't been appropriately contacted to schedule the delivery service. She sent a few emails and said to call back today if not contacted. My wife just waited 1.5 hours to speak to someone about our TeRRIBLE customer service experience and was disconnected twice. We still have not been contacted or able to set up an appointment to receive our order. Such a joke. Btw... my wife is 7 months pregnant!!!!!! DO NOT USE this company. You will end up totally disgusted and frustrated. read more

How this company stay in business is beyond me. Originally I tried to reach out to them to find out what happened to the ETA of 10am-1pm, it was already 2 and the tracking status was exactly the same as it had been all morning "Out for delivery". First I tried via the chat option but after 10 min. and not one agent to assist I gave up. The second time I stuck with it longer, constantly asking if there was anybody out there. Finally Ali came online, said he would find out where the driver is and get back with me. Never did. Called the phone number but that is just basically just for show. Third time I got on the chat and the phone simultaneously, 20 min just hanging out in limbo. Once I mentioned on the chat that I would locate the upper management and let them know how the company is top dog in the Customer Service Desert is when - surprise, surprise - I had a live agent on the chat and on the phone!!! Jessica (on the phone) was great and truly helpful and Ali did have the driver call. The driver said he may or may not make it by 4 when our business gates close, I told him after 4 he would have to take the shipment back with him and redeliver. He was very, very rude and belligerent. Ali was still online and when I informed him about it he was nonchalant and said he did his part, now it's not up to him. I have located the CEO of this company and will be reaching out to him shortly. read more

If I could give zero stars I would. My package was picked up on 12/1/17, and as of 12/19, package has shown out for delivery 3 times, and yet I have not received anything. Was guaranteed delivery by an operations manager from the corporate office, but obviously customers and deliveries mean nothing to these people or company. Customer service is BEYOND terrible, as no one ever has answers, everything "will be escalated" and when they "try" to call the local terminal they are supposedly either closed or no one answers a phone. If this doesn't say coverup for a lost or damaged package, then I don't know what does. DO NOT use this place to ship anything. read more

I purchase a Nordic Track eliptical - This company is AWFUL! Nordic track charged me for over a week and i have still to hear back from this company. When am i getting my machine. At this point i'm going to cancel my order. Disgusting customer service by this company and by Nordictrack. read more

Wow really unhelpful phone folks. Called because the mattress I ordered online has been in my area for three days. They informed me it is actually going to a distribution center further from my house for delivery, and there was no way to arrange pick-up. Just really difficult to deal with. I will update if/when I actually get the mattress. read more

I purchased a TV through Home Depot. Home Deport shipped the TV through NSD on 12/9/16. I was supposed to receive the TV by 12/15/16. As of today,12/20/16, I still have not received the TV and there is no information for my tracking number on the NSD tracking website. I emailed NSD last week to find out the status and never received a response. I called NSD on Saturday 12/17/16 and again on Monday, 12/19/16 and they have no idea where my TV is. This TV is supposed to be a Christmas gift, but at this rate, it doesn't appear that I will receive it in time for Christmas since NSD doesn't even know where the item is currently located. read more

Had a very positive experience with the Blue team (Mo and his partner). Delivered on promised date within the 4 hr window. Blue team even helped me set the 280 lb oil on its legs and placed it where i needed it, exceeding my expectations even for room of choice delivery. read more