This is the worst company I have ever experienced in my life. It doesn't even deserve a 1 star rating but a -1. I ordered a bed from Furniture Crate.com on July 20, 2015 for my new home I am building. It is now September and my 16 year wedding anniversary is in 3 days. I called NonStop the first time mid August after I saw that is arrived at the local facility in Denver on August 12th. The first gentleman I spoke to said the paperwork is on my manager's desk and you will receive a call tomorrow to schedule delivery. Of course no call and days go by. I call on August 24 and Helen tells me yes you will receive a call to schedule delivery tomorrow. Again no call, so I call again on August 25th and speak to Stacey on why I haven't received a delivery call yet. She said Denver is having issues with deliveries to my area in Fraser however they are working hard to get the bed delivered to me by my Anniversary and they will call to set up delivery on Friday, August 28th or Monday, August 31st. On August 28th I call Furniture Crate and tell them that I haven't received the bed I ordered and have them research it. They received the same story I did that it being processed and I will received a call the next day to schedule delivery. On August 31st, I spoke to Vanessa who assured me she would call me back before she left for the day to find out when my bed will be delivered. I have asked for the Denver location because if they can't delivery by September 4th I will drive to Denver and pick it up. She did not give me this information and she did not call me back as promised. Today is September 1st and I spoke to another gentlemen I did not get his name because at this point my nice personality is fuming. He put me on hold and said your bed is lost and they are preparing a lost document and to go back to the company I ordered from and call them to issue a refund for the bed. Every phone call I was on hold for about 5-10 minutes and then placed on hold again and told I would be called the next day. I rarely write a bad review but this company should not be in business. This experience is unacceptable. Do not use this company. read more

If I could give this delivery service 0 stars I would. My package has been sitting in their Knoxville warehouse for 3 weeks. Every time I call cooperate they say hey have "expedited" my package and it still hasn't arrived. I have called cooperate a total of 3 times and even talked to their "Live Chat" people about getting me my package. Every time I speak with someone they say that the Knoxville Warehouse can't be reached. I finally asked if I could pick it up myself, and I am waiting to get approval to pick up my own package. How sad that a "Delivery Service" can't deliver one package that has been sitting 30 minutes from the destination for 3 weeks. read more

Home Depot uses this outfit - and they could care less who they sub the work to. They have customer service which operates on East Coast time, they don't have any local contact numbers, and the sub they used to deliver my order dropped - and I mean DROPPED the package in the driveway, crushing one end of the box - and ran - they didn't even ring the doorbell. TIme to start shopping with Lowe's - or get a promise from Home Depot that they won't use these worthless people. read more

12/16/15 - After making my complaint, the business contacted me quite rapidly. They were able to locate my item with in the day, and then called to schedule delivery for the next day. I felt as if I received some sort of special treatment, or specific interest in making sure I received my order. I was contacted by two different people from NSD, and a third from their local contractor. The item arrived, was placed in the room of my choice and set up. This was the type of shipping expected. Thank you so much for such a prompt response. And thank you for such a good delivery process after the item was located. I would rate a solid 3.5 stars. However due to restraints of Yelp I'm choosing 4 stars. I believe when wavering about an extra half of star, just give the business the next level up. Definitely a satisfied customer at this time. 12/15/15 - Ordered a bed through Purchasing Power. The order shows it was shipped from Houston Tx on 11/30. Arrived in Tampa on 12/04. NSD is suppose to contact me about delivery. They still have not contacted me. I finally called them after waiting for 10 days and no contact. They placed me on hold. I received this explanation from John at NSD. "I contacted our terminal in Tampa, and your item did not arrive there. They will investigate this and get back to you. This can take three days to attempt to locate your item. If they do not locate your item, we will contact Purchasing Power and let them know. And Purchasing Power will refund you." I purposed a counter offer of finding my item in 24 hours. They are not interested in finding my item. I can't believe a company this bad, can stay in business. I have contacted Purchasing Power myself and requested they also contact this shipper. Even if the item does arrive (hopefully undamaged, after reading all of the other reviews), I will begin a long and hard fight to reverse delivery charges. I don't feel anyone should pay for a service that was not provided. This delivery costs plenty and should be a "white glove delivery". I wouldn't recommend this service to anyone. In fact I will do everything in my power to let all know that Non Stop Delivery, actually stops and doesn't deliver. After reading reviews, I noted the company responds often. Often in the tone of writing seems to accuse the customer of some misgivings. So let me head them off at the pass. The tracking number is 13032630. I am the receiver of the item. I did not choose this delivery method, it was the delivery method offered or chosen by Purchasing Power. I have contacted Purchasing Power to let them know the item is still not received. If the item is received in a timely manner, I will of course edit this review. My idea of timely manner at this point is by Thursday December 17th. This will have my item with NSD for deliver a total of 18 days. I think this is more than ample time to ship any item, anywhere in the contiguous United States. Within minutes of posting this review, and a complaint with BBB. I received a phone call from NSD. The caller identified himself as Pat L. I did not write down his title. It however was a high ranking corporate position with the company. Pat offered a sincere apology and assured me they are working on rectifying this issue. I hope that I soon can change this review to something positive. read more

DO NOT USE THIS COMPANY. We ordered a bathroom vanity online. This company was supposed to deliver it within 5-10 business days. After 2.5 weeks, the vanity had been still in transit and not delivered. We called them and they said they lost the vanity. They never notified us that they lost the vanity, either on the tracking page or by email, or by phone. It's laughable that they claim on their website, "Detailed and consistent communication with you and your customer to ensure 100% satisfaction throughout the delivery process" read more

NSD is not the worst company out there...BUT they are by no means the best or even good. My package has been "in transit" for 2 days from Irving, TX. That is about 2 hours from the final delivery location. I used the online chat feature and got "okay" service from them but no definite answer to why it is taking so long. I was informed that it should had been at the local terminal by now, they said that they sent an email to the terminal in Carrolton, TX, not sure what good that will do though seeing that it has already left there and moved on to the next town (Irving) and they would hear back with 24-48 hours so I will update if and when I hear back from them. It is still within the "estimated delivery time" so I can't complain that they have gone past that, i just don't understand how it takes two days to make it to a town 2 hours away UPDATE*****It finally moved locations. It traveled the 15 miles back to the town it came from. They called me this morning to schedule my delivery for Tuesday or Wednesday next week. I checked the tracking again...It has left Texas completely and went to Columbia, IL December 8, 201712:01 PM Arrived at local NSD terminalCOLUMBIA IL December 7, 20176:04 PMArrived at local NSD terminal CARROLLTON, TX December 5, 2017 5:53 PM In Transit IRVING, TX December 5, 2017 5:52 PM In Transit IRVING, TX December 5, 2017 5:34 PM In Transit CARROLLTON, TX December 4, 2017 6:18 PM In Transit STRAFFORD, MO December 4, 2017 12:27 PM Order Shipped DAVENPORT,IA December 4, 2017 12:27 PM In Transit SAINT LOUIS, MO December 1, 2017 11:25 AM Order Registered DAVENPORT,IA read more

absolutely horrible. ordered a generator off of Amazon. delivery was supposed to be August 1,2022. the delivery guy stopped and backed in the driveway and showed my wife the purchase order, but the generator was not on the truck. he promised to get back with us at the end of the day and we haven't heard anything. Now tracking just says attempted delivery. Spent all day trying to call NSD Shipping to no avail. Tried calling, emailing and even the online chat but no one will respond. i can't even get a hold of someone so I can so their job and pick it up myself. Worst shipping company I've ever seen. read more

Customer 'service' is non-existent! I've tried for two weeks to get in contact for a return pickup with this joke of a delivery service and get NO return calls or emails. I paid for 'room of choice' delivery through Home Depot which include the removal of packaging material. They tried to leave the 1000+ pound pallet on my driveway and said they don't put it where I want and they don't take away packaging. When I showed them by payment for the delivery they said, too bad we don't do that. Had to spend 1/2 hour on the phone with their boss to have them put it in my garage. It arrived badly damaged with dents and automatic indication on the box that the package had been mishandled. And now trying to get them to pick it up is the biggest hassle I've ever had with a delivery company. No response at all and the worst automated voice system gives NO opportunity to speak with anyone! Stay away if you have any choice in the matter! read more

After writing about my experience with NDS on Yelp, I was contacted by a NDS representive later that day....I recieved my pakage two days later....problem solved... read more

AWFUL !!!! There is a reason they get a 1.5 star rating out of 5 stars and 1,244 reviews - who does that ? Then all the reviews that are bad, management posts a response that says "I am sorry" but they must not do anything to get this low of a rating. I ordered a dining room table with 6 chairs from Amazon and NSD was the selected shipping company. Like many of the other reviews I had a notice on their tracking that they were going to deliver and that the 5 boxes had left their local terminal. Stayed home Saturday and Sunday no delivery. Monday tried to call them - no one wants to talk to you, they want you to fill out a form on their website - did so. Next weekend website says same thing - boxes out for delivery from local terminal. Waited all day another Saturday and Sunday and no delivery. Called Amazon to see if they had a back door way to talk to NSD and Amazon started a ticket on it. Monday while I was gone these guys had a last mile subcontractor deliver to front door. Got a text instead of phone call saying they would be there in 15 minutes instead of promised phone call saying 30 minutes. Boxes left on front porch as per policy in the rain in the Northwest and damaged. Lucky I was close buy and could get them under cover before everything became rain soaked and further damaged. My security cameras show a couple of clowns making the delivery. One trying to push 4 boxes on a hand truck up stairs instead of pulling upstairs - go figure. Then they leave laughing with one guy riding on the hand truck. I don't begrudge anyone from having fun and enjoying life but this video sequence was like watching a Laurel and Hardy movie. There are a few positive reviews for this company and I am happy for those that had a good experience. If you have a choice of companies just ask yourself if you want to roll the dice on this company ? read more

I've never left a review before but felt compelled to write one for this horrible company. If there is zero star rating i would give it to them. They delivered a vanity damaged and after 2 weeks of trying, only then I managed to get someone to schedule a return pickup which ended up as a no show. They did not even bother to call to say they are not coming. Calling their number usually ends up with a long wait and if you leave a message no one bothers to return your call. read more

Ordered a snowblower for my mother-in-law for her birthday. It's been sitting in the Seattle warehouse apparently for three weeks now with no change that I can see on it's tracking. Seems pretty ridiculous that it hasn't moved at all. I will be contacting Amazon to tell them of the poor service, which seems to be the norm after reading other reviews on this site, and hope they find a new business partner. read more

I ordered a vanity from Home Depot and they chose NSD for their delivery service. I'm writing this review after being on a Chat with them because I have yet to receive delivery of the vanity. So far they have only communicated with me through text notices and voice recordings. The voice recordings happen whether I let the call go to voice mail or answer. After leaving the message they give you a phone number to call if the "scheduled delivery" won't work, but then the answering message puts you on hold. Eventually another message comes and tells you they will call you back, but they never do. The web site is nearly as bad. The first time I tried a Chat, the site hung up. The second time it took 30 minutes for them to respond, and since I didn't immediately notice they'd finally replied, they disconnected. Today they were supposed to deliver between 7:30-11:30. At 1:30 I started trying to reach them again. After 3:30 I finally connected on the chat, and was told delivery was supposed to between 12-3. I pointed out it was now 3:30 and they said it's now scheduled for 2 days from now. There's also an incorrect house number on the order - probably my fault when I ordered online - but they won't let me change it. Home Depot has to change it. And HD said they would - 2 days ago - but that's not done yet. All in all a miserable experience. If I had to choose NSD, I wouldn't, but Home Depot is now also sullied because this is who they chose. read more

NSD is a Very disappointing delivery company. I was supposed to get a package from Amazon through this delivering company. They said they will deliver the package on a specific date and I waited the whole date that day but they never showed up, they didn't even care to send update for any change of plan. I've tried to reach out using the phone provided and even online chat option, no answer. Tried to track the package using the tracking number provided, there was update for more than 7 days. After being patient for a while, like more than two weeks, I had to contact Amazon and canceled my order. I wonder why Amazon works with such delivery company? I've a loyal customer with Amazon for more than 13 years but I never had any issue of getting my package delivery, but this NSD may impact Amazon's good reputation negatively. Amazon need to check out this NSD performance and take action to avoid Amazon's customers frustration due to such delivery company inefficient less. read more

I ordered a nordictrack treadmill that was around 300 pounds. I did not experience any issues with scheduling the delivery and received an automated courtesy call before the delivery. My delivery window was from 7-11am. It called at around 7:06 and the the two delivery guys came at around 8. The two delivery guys were very professional and courteous. I did notice that there were minor tears in the shipping box, but the actual treadmill was not damaged. They managed to cart my heavy treadmill down a steep decline to reach the back, and managed to get it in to my house very easily. They assembled it very quickly, took about 30 minutes. I noticed later after they left that they did incorrectly assemble one of the handles on the treadmill slightly, but I didn't mind as I easily unscrewed it and re-screwed it in. The couple delivery guys were very good and made sure that the treadmill was placed exactly where I wanted it and worked properly before they left. They also took all the packaging and did not leave any mess. I would work with them again if I was serviced by the same 2 delivery guys. read more

To quote "Patrick L." on 11/9/15, "WHAT A CLUSTER F**K" One star only because the item was actually and finally delivered! I ordered a mattress and box spring from dealbeds.com. (dealbeds.com was actually very helpful... I will suggest to them not to use NSD anymore because of my experience...) I ordered via dealbeds.com on a Monday because they ensured that the delivery co. (NSD) would be able to deliver to my home by that Saturday... They ensured NSD would receive the mattress by Wednesday and then call me to set up the actual delivery of the mattress. That would give NSD Thursday-Saturday to deliver. I never heard from NSD on Wed. I checked the tracking and saw it had arrived at NSD on Wed. On Thursday morning I was going to call, but saw an online chat option, so I decided to try that 1st. I chatted with someone from NSD. She advised they had the mattress and that the schedule for the next day is set after 4pm . She said someone would call me after 4pm. She provided a number for me to call if I didn't receive a call. I received a call at 12:45pm. My fault for not answering, but, in my defense, I wasn't expecting a call until after 4pm. I called back within 10 minutes. Apparently they guy who called was the person that schedules the deliveries, and the number I called back (which they provided) was a main number. They advised that the guy who called had stepped out and would call me back. Needless to say, I didn't receive a call back. I called at 5:30pm. A different person now answered. I had to explain what I had previously been told. They must have a system where they keep notes because the guy told me, "It says here you missed their call.." I told the guy I missed the call because they called when I wasn't expecting it and I called back and never received another call back which is why I was calling. He asked if I was available Friday for the delivery. I said I was anytime except between 10:30a-2p. He said he would "let me know" if that worked. Again, I NEVER heard back. I called again on Friday morning to see if they were still planning on delivering that day. I spoke to yet a different person who told me that they weren't in my area that day. I told the lady that the previous day they called to schedule it for this day and was confused. I explained that I needed the delivery by the next day (Saturday) because I wouldn't be at the house for another few weeks and when I returned, I needed the mattress there because of family that was coming into town... She said she couldn't confirm they would be in my area the next day and someone would call me after 4p.... I then asked if they weren't going to deliver it by the following day, if I could set a day 10 days away on a specified day once I was back home. She said she would check and call me back. Do I even need to say that I didn't receive a call back. I called again that afternoon to see if they would be in my area on Saturday. They were not. (Of course they weren't!) They asked if Monday would work. I told them, yet again, that I wasn't not going to be there after Saturday for 10 days. I asked to set that specified day again 10 days out. They said they could call the day before. I tried to explain again that I NEEDED it on that day. They obviously didn't care. I considered canceling the order but then I would be back at square 1 in trying to get a mattress by the time my family came. So, I let it be hoping that I cold set the day when I returned. By Monday, I thought about it more. I thought maybe my neighbor could just pop over to meet them when they arrived. I called them back to inquire when the next delivery was. They told me that the "notes" said not to deliver until "after" the 11th (which is the day I needed it by). I told them it shouldn't say "after" it should say "by" the 11th. He put me on hold for a really long time and then cam back on the phone and said they would be in my area the following day (when I wasn't in town) and that someone would call me after 4pm to schedule the time.... I didn't hold my breath for the call back. WOW, they finally learned to actually call back. They "told" me they could come between 11a-3p the following day. I wasn't about to say no at this point because who knows when the next time I would get someone on the phone. I just said yes and hoped that my neighbor was available during that time. I called my neighbor and he said he had a meeting at his daughter's school at 12:30. Of course he did. I just hoped for the best at that point.... Luckily when they arrived, my neighbor was back home and able to let them in. Since I haven't actually inspected the mattress yet, I don't know its condition... To be continued when I return home!! read more

This is my second review ever. I ordered gym equipment from amazon and was supposed to be here last week but the truley worst ever courier service (nsd) did not deliver it. The next day I get a call rescheduling for today. I was extremely upset to say the least because I've been waiting for a while from amazon and now this. It was supposed to arrive today between 4-7pm and it is now 7:57pm and nothing. I called nsd 888 number and was on hold for soo long that the messaging system says it will call me back when a rep is available and still nothing so I go to nsd site and hit chat. I finally talk to a jennifer which makes me wait 20 minutes to tell me that its closed now and they have to call me back tomorrow. A Pat L originally emailed me when the first incident happened and said he will help asap and to email him my order number which he has done nothing as I never heard from him again. This is thee worst courier service I've ever known. My tracker says it's out for delivery since 4am this morning. I hate the fact that they force you to leave atleast a star because they are not worth a negative 15. I will most surely will make sure that anyone I know does not fall victim to these frauds. I have filed a complaint with the better business Bureau and suggest that you all do the same as when i read a great handful of reviews and they were all negative. It is unfair how we spend hard earned money just for this company to keep our items hostage and for others missing items or damaged. How can an item be out for delivery and not get to its destination? Was it stolen? Damaged? Misplaced? read more

Hub Group - Couriers & Delivery Services Near Me

Everything about the delivery was delayed, from processing to transit, to estimated delivery date to actually delivery date to the actual delivery. Days turned into weeks which turned into months. Hours during the delivery process turned into whole day affairs. I would never us them again and never recommend them. Stay away read more

Not only did they forget one of my packages, but they delivered the 170lb box to my elderly neighbors house and leaned the box up against their front door so they could not get out. read more

This review is for NSD in Indiana. After having a delivery problem with Non Stop Delivery (they came at the wrong time with the wrong item), I looked at the 99 complaints lodged against the company on the BBB website. The complaints were similar to each other and just about all of them were very detailed and very lengthy...written by very frustrated people. There were 2 positive reviews and 99 horrible reviews. My complaint is similar, and I am frustrated. The pattern of behavior with "customer service" matches many of the other complaints. I bought a dining table and chairs from JC Penney to be shipped to my son in Indiana. I was told (by the delivery service terminal) that the window of time for delivery would be [7/20/2018] from 2:00pm to 6pm. Taking time off from work is strongly frowned upon where my son works. This 2-6pm window was supposed to help with the "no time off" situation. Today, 7/20, my son received a call from the delivery truck at 10:50 AM saying they would be there in 1.5 hours. My son was there to meet the driver and they told him that they had delivered the wrong item and that he would have to get another delivery time. I called NSD. After waiting on hold for 15 minutes, I spoke with the customer service gal for an additional 20 minutes. The bottom line is that this company doesn't want to be responsible for the mistakes they make. She told me to call back in an hour. She even gave me her extension number. I did call her back and guess what? I have called three times now...the first time I was disconnected from her extension, the second and third times I got her voice mail. I left my phone number and asked for a call back. I don't really expect her to call back sad to say. Their website says that they deliver from 8am to 8pm from Monday through Saturday...but the customer service gal said they don't deliver in the evening and not on Saturday. When I text-chatted with the customer service gal on their website and asked about this information she replied that delivery hours depends on which location. It is my experience that when companies have this kind of consistently irresponsible track record, that the employees are probably paid very little for their work...mainly so that the owners can make as much profit as possible. The owners have little to no ethics. Shame on JC Penney for using a company with such a totally horrible record and shame on NSD for failing to care anything about the people they supposedly serve. Edit in response to NSD Manager's comment: What percentage of Yelp reviews are negative? It's actually not as bad as many might think. According to the latest factsheet released by Yelp, 67 percent of the 71 million reviews on Yelp are 4- and 5-star reviews. This high percentage is probably due to the "social media" aspect of Yelp. read more

Terrible company, they can not handle any reroutes or requests, they will simply cancel your order and will keep no communication with you or amazon. Had an order that got pushed back cancelled within 2 days of delivery for no reason. Waste of money and 2 weeks. read more

NSD is simply a non-functional company. After getting the response to my yelp review from a company Rep. They reschedule my items for delivery 5 days later. Then on the scheduled day they never shows up or contacted me. I don't know how they are so poor at something as simple as driving a truck and dropping off boxes, but avoid them at all cost. read more

What a joke. Worst delivery company I have ever used. When I called to ask where my product was they said they brought it, this was 3 days late by the way, after I had already taken a day off because a signature was required, they never brought it I had been home all day. They claimed no one was home so they sent the delivery to god knows where. They said they would reschedule delivery the following week. When I said that wouldn't work they said "then cancel your order" and hung-up on me. I can't believe Amazon uses this service. read more

This company has the absolute worse customer service EVER! I ordered a mattress from Wayfair and did not like it and they said that NSD will contact me to schedule a pickup, they never called me it has been over a Week and nothing! I called about 6 times in that week to only be told the same thing we can't reach the terminal. Are you kidding me who can I talk to then!?!! I finally called Wayfair so they can handle the situation and even the rep was having a hard time getting a hold of them. I do not know how a company with this many negative reviews is still in business. I will not order from companies that choose NSD as a third party. It's been stressful and I still have this mattress here in my living room!!! Going on week two, it's ridiculous! read more

I have called numerous times, no one ever answers the phone. I got one call back very late around 9 pm. I didn't care at that point I just wanted to make sure they had my right address with my apt number. By then I have emailed, text, called, and went on their website to get ahold of someone and nothing, so yes finally to hear back from them was great even that late. The customer service said they can put my apartment number in the notes for the delivery that was happening the next day. I asked her to repeat my address just to confirm it was right, she did and left out again my apartment number and couldn't repeat it back. So to me, the was another red flag I'm probably going to have issues with my delivery. But I was hoping for the best. The delivery was set for November 17 between 7:30 and 10:30 at night! never have I ever heard of a delivery so late. this delivery date and time had changed a few times by this point, so another red flag. but I waited kept myself up for that 30 min call before delivery so I can be sure to tell them my apartment number. I got nothing, it's 11 pm at this point, no call no delivery, and I still can't get any answers on what's going on with the product that I am paying for. If this is their way of customer service and making sure clients are happy then they failed miserably and from the reviews going back years they have not learned anything. The contracts they have with big corps like Home Depot etc. Need to be looked at and changed to a different carrier. This makes them all look bad. WHAT IS HAPPENING TO THE PACKAGE?..... I'll keep this posted with any updates. read more

There is a reason for all these 1 star reviews. I ordered thru nordic track. The first day I get a message at 5PM saying I have to confirm delivery for the next day by 6PM. Missed it and was unable. Same thing the next day so I confirm for 4-8PM today. They say I'll get a courtesy call 30 mins out. I aim to get home by 330 (left work early). While I'm on my way I get the call at 320 saying they're 30 mins out.... They show up at 328 and are gone by 330(I have video). I get on the phone immediately and am put on hold. I get home around 340 which is when I finally get thru on the phone. Clearly they were running ahead of schedule but still would not send the driver back, did not offer any concessions for their mistakes, and seemed generally disinterested. They must get these calls a lot... I paid $250 for white glove service... read more

How is this company still in business. They should change their name from"NonStopDelivery" to DeliveryWillSitAtLocalTerminalForever" because that is what's happen. My item has been sitting at the "local NSD terminal" for over a week before they scheduled a delivery date. When I was tracking my item on their site on July 9, the last update was "July 6, 2020 2:20 PM Order In Transit". It's been in transit since July1!!! I talk to their customer service agent thru their chat function, and the agent said they will look into it. July 10, the tracking was updated with "July 8, 2020 11:24 AM At local NSD terminal" WTF?!?! Couldn't get a hold of anyone on Friday thru chat or phone, so I waited until Monday July 13 and the chat agent said they couldn't get ahold of anyone at the local NSD Terminal that has my item, but left a message for someone to call me back. 6pm, I get an automated call saying that my item will be delivered the next day July 14 from 8am-12pm. It's now pass 12pm and still no call, I tried to talk to the chat agent again and they said someone will "call me" and ask if I can leave a review here on yelp. SO that is what I am doing now. This has been a little over 3 weeks and I still don't have my item. UPDATE: I emailed that special ExtraMile email and got a reply back a hour later. It's ridiculous that Customer Service couldn't provide me with help or answers but I have to leave a damn review here for Pat L. to tell me to contact the "Extra Mile" team. Well this is what I got back from the Extra Mile team: "Thank you for your inquiry. I deeply apologize that your order did not deliver today as scheduled. It appears that your item did not go out today and is still at the warehouse. This service failure has been reported to management, and we will make sure this order gets promptly rescheduled. I apologize again for this inconvenience. Please let us know if you have any further questions concerning your order." I'm still disappointed and angry Update: The local NSD Terminal called me and said they will try and get me my order by tonight depending when their turck returns or tomorrow morning. Will update again by tomorrow. 7/14/20 Update: Got the package this morning at 8am with a little hiccup. driver delivered the item in my garage. I close my garage and started opening it to find out it was not the item I ordered. I open the garage door and lucky the driver has also realized the mistake as he was unloading my correct order when my i re-open my garage door. Good lucky to everyone else. read more

I am very pleased with the performance of the Blue Team when the delivered my NordicTrack bike. All team members were professional, courteous, and efficient. They brought the equipment in, assembled it, verified its function, and provided me a tutorial. They collected the packaging and trash and removed it. On a scale of 1-10, my satisfaction is at 10+ read more

If I could I would give this company zero stars. My husband ordered me the Mirror-workout mirror. I am currently pregnant and due next month and I was looking forward to using the prenatal workouts. It was scheduled for delivery in June-we spent our Saturday at home waiting for said delivery. Nothing-crickets, and forget about getting a hold of someone. At the end of June my husband receives a call saying our delivery will arrive on a Wednesday. So he stays home from work to receive said package and again nothing. I went ahead and got on yelp to see if anyone was having issues, and by no surprise there were so many similar problems. I read the Managers response and gave my husband the email address that he suggested on reaching out to. We received an email as well as a call yesterday from someone from the company. They said we would be scheduled for delivery for today, but again someone had to be home to receive it. My husband stayed home AGAIN from work and no delivery. This is absolute bullshit. Not only has my husband missed two days of work to accept the package-they have been no show. As a family expecting a baby we cannot afford to miss days of work-and forget about me being able to use The Mirror until months later anyway now. It will be interesting to see what kind of response this gets especially since we have emailed-using whatever it is that the Manager suggests we email. And God forbid we are told that they will show up such in such a day, bc that will be a lie, and we can't afford to miss work. Beyond livid. read more

DO NOT DO BUSINESS WITH NONSTOP DELIVERY! Here is a copy of the email I sent to Amazon regarding a recent order which is supposed to be delivered by this company: Attn: Amazon customer service and Nonestop Delivery (NSD) I am writing in regards to my recent order of the Cosmo dual fuel range purchased on 11/9/19. I have had the worst delivery experience of my life in dealing with nonstop delivery and still have not received my order. The company failed to call me once they received my item. I had to contact Amazon and get their number and call them. It then took them 15 minutes to find the location of my item. I was then told my item would be delivered on 11/15/19. I took a day off work and waited and waited. I called them twice regarding my delivery and both times was told someone would call me back. Well, they never did. Finally I gave up and decided to request Amazon contact them, assuming Amazon would get results. Well, they gave the Amazon rep the runaround as well! They blatantly lied and stated they tried to contact me numerous times then said the delivery scheduler was gone for the weekend! They actually told the rep they would call me Monday OR Tuesday. I have had countless items delivered to my home and never have I had such difficulty receiving a product I purchased nor such blatant disregard of my time by a delivery company. I will never work with nonestop delivery again. Matter of fact, when making any purchase which requires third party delivery, I will refuse to order from any seller which uses this company. Amazon should drop this servicer in a heartbeat. They will do nothing but cause an uptick in customer complaints and returns. I plan to post a review of nonestop delivery on every consumer site I can find. read more

How did we survive before online shopping?! I was less than 2 weeks out from my handyman being scheduled to install my new bathroom vanity and sink BUT had not ordered them yet and had zero time to get to the store. EEK! I quickly went online to Home Depot and boom - order placed, delivery set. We all know how that "window" of time can be so I was dreading delivery day. WOW - these guys were AWESOME. I was told between 2 and 5 PM. At 2:05 they called to let me know they were en route. 30 minutes later they phoned again that they were at my building. My place is rather small ... not only did they bring the vanity and sink in, they took them out of their huge boxes, placed the pieces in the bathroom where they would be installed by my handyman as to not crowd the living room AND took the boxes to dispose of. They were very professional and courteous, and very funny too - while people seem to use Yelp as a place to complain I wanted to share a very positive experience and would absolutely use them again. read more

Spoke with company on 5/18, 5/19, 5/20 regarding a delivery scheduled between 5/10 and 5/17. Company refuses to provide status or reschedule shipment with no escalation path. Company will not confirm or deny shipment is lost. Shipment is currently causing a delay in project and monetary loss. Spoke with company representatives who were neither apologetic nor helpful. UPDATE - I have to say, Pat was incredibly helpful and contacted me within 1 hour to schedule delivery. It however is certainly frustrating as a consumer to have to go to such lengths just to receive a proper response. Changing review from 1 star to 3 stars (going to give them the benefit of the doubt my order will arrive as scheduled, undamaged). read more

NSD should stand for Never See Delivery. I have been waiting for 2 weeks for my delivery. It has been sitting at the original warehouse since the 1st of November. Now no one at the company can tell me where my package is or when it will actually arrive. I have been hung up on 3 times when I ask to speak to a supervisor. I will not be ordering through Home Depot if they continue to use such an incompetent company for delivery. read more

Home Depot apparently contracts with this firm to do their online order deliveries, at least in our area of the country (Wash DC/MD). I ordered a large, heavy, pre-hung french entry door from HD. Got an email on June 30 saying "It's on its way." No show. July 2 I called HD to ask what's up with the delivery. They put me on hold while they called NSD to ask about it, took about 10 minutes and he came back to tell me "It'll be there today between 1-5PM. They'll call first." Great. 6PM a truck pulls up (no phone call), 2 guys cart the door up my driveway and lean it against the outside wall of my garage. I first notice them as they're walking back to their truck. I ran out and, as they were halfway down my driveway, called to them and asked if they could help me get it in the (open) garage door out of the weather, as it was too big for just me. "Not in our protocol" they yell and keep walking. "C'mon guys, it's just 10 feet more." They get to their truck, one of them turns and says "F*** you." They drive away. I don't know why HD relies on these buffoons but they can say goodbye to any business from me that requires a delivery. read more

I am frustrated with the lack of communication from this company about a delivery originally scheduled for 12/13, but as I was checking the tracking to see if I could view the history, I saw that the window has been changed to December 5 between 7 AM and 10 AM. I called a friend to cover receiving the delivery, but 10 AM arrived with no shipment. I contacted NSD through chat (a great choice to be able to get a record of the information exchanged - as opposed to phone calls that might result in "we never said that"). I was assured that the item was on a truck currently delivering in a city 1.5 hours from me, and they should be at my location in an hour. (Hmm. Warp speed, I guess?) I had someone else cover the next slot (since my volunteer had to do another service to the community at 1 PM), but I arranged to leave my work to meet the truck at 2 PM (the generous expected time since I knew how far the other city is). I was told to CALL NSD in one hour if I had not yet seen the truck. I waited the 1.5 hours to be realistic of the travel time, but I was on hold for 18 minutes before the call was disconnected. I called again and waited for 15 minutes before being put on hold for another 12 minutes. At 3:30, I got back on chat, but the employee "could not get in touch with the driver nor the local terminal" - hmmm... terminal is in the same city 1.5 hours from me. The item was listed as "Out for delivery" at 4 AM that day, but it never came. At about 4:10, I was told through chat that "we will have to reschedule." When I contacted NSD on 12/6, I was told the delivery window was from 1 PM - 4 PM. Still - no show. [The tracking site has never been changed from the 12/5 originally scheduled window.] Each time, NSD's chat folks (I assume at the home office) have been unable to reach the local terminal. Enter the snow storm... now let's blame it on weather that appeared on the 5th day after the missed delivery, but I'm okay with the 2-day window for weather. ...My last question: Can you actually confirm that it is AT the terminal 1.5 hours from me? I couldn't even get that answer. "We are working to find a route to deliver this to you." What?!? It's an easy entry on the GPS! Not ONE contact from them (email nor phone) to update me on these complications. It has been solely on me to contact them (almost daily) to look for an update. I have spoken to my supplier to explain my dismay and dissatisfaction about this situation. Maybe I'll get an answer on Tuesday or Wednesday (now we are at 12/19 and 12/20). Imagine if I were a business requiring this equipment to operate? I was assured a 3-day delivery time when I ordered... and I am beyond frustrated. I have been told 3 different times that this has been referred to "upper management" with no change in the status. Now, I want to know WHERE is the thing? Can I come get it from you?? This is beyond ridiculous. I didn't get to choose my carrier, and I hope that the business from whom I originally purchased this (fully-paid) item will make a change for future customers to avoid this hassle. read more

They lost my dining room set. How is that possible? It showed they received it...but they told me that was incorrect. Then they told me they found it and we set up a delivery date. I even got rid of my old set. Imagine my surprise when we only got the living room set. The kids who delivered it had no idea what I was talking about. I ended up calling back. They did a three day investigation. Allegedly. They came to the conclusion that they never actually received the set but someone must have accidentally signed for it. I can't believe anyone would be that careless in a place like that. I ended up having to order a whole new one. The entire experience was incredibly disappointing. read more

Negative 5 stars! Ordered a dishwasher, after a few day I received an email stating I would receive my delivery in 3-7 days, called the store I ordered from 12 days after receiving the email. They called NSD to find out what was going on. The store has to "provide proof" to NSD that NSD had the shipment in their possession. I was then told NSD would contact me by the next day to schedule delivery... No call, ended up calling them and only then was I scheduled. The showed up but the dishwasher corner was smashed in (taking several hundred pounds of force to do the damage that was done). But another dishwasher ordered and again, no call from NSD... I had to contact them and even though the local warehouse has had my shipment as of Wed. noon, they say they can't deliver until Fri. Thanks to NSD, it will have been a month before I get the dishwasher I ordered... And that's only if I get it Fri. and undamaged! I've worked for a freight company before, this one is full of incompetent people! Avoid if possible. ****Update**** Dishwasher was delivers a day early (good thing I was available). Once again, NSD damaged the dishwasher. They must have clumsy apes running their forklifts...it's not difficult to not damage a shipment. Sure hope NSD goes out of business. It would save people so much time and hassle. read more

Terrible service from this incompetent company. My delivery was cancelled on multiple occasions after they claimed that they called and left messages to set up a delivery which was absolutely not the case. It took over 2 months and daily calls to finally be resolved. I would never recommend using this company and if you place an order with Home Depot, make sure that this company is NOT the delivery service being used. Save yourself the headache. read more

I had a delivery date of 11/1/17 for an item I purchased through Direct Buy on 9/29/17. I called NSD and they have no record of my tracking number or order number. Direct Buy will not refund my payment as they say delivery is underway. read more

It was really bad. I was scheduled for an NSD service person to assemble and set up a new treadmill at my house. The treadmill had been previously delivered to my room of choice by another company. There was ZERO communication response from NSD. Their online tracking site had my service in a 7:30 AM to 11:30 AM window. No one came. I spent the entire day trying to get in touch with the person who texted me regarding my service man arrival time. No reply to numerous phone calls, texts, voicemails. After 1:00 PM on the scheduled day of service, NSD did not answer my many phone call inquires, did not respond to my attempts on their "chat" online tracking site, never even got in touch with me to tell me that no one would show up. I made many attempts asking them to get in touch with me to tell me what the problem was. They NEVER ONCE responded to any of my inquiries through phone call, text, chat line, or email. I find their customer relations behavior totally inexcusable. My service was prepaid and they dropped my situation into a black hole as if it didn't even exist. To this date, they haven't gotten in touch with me and their online tracking page indicates that my services were "delivered." If you ever deal with NSD Shipping, just B-E-W-A-R-E...they are truly worthless in my eyes. read more