Missed delivery with no call and no follow up to reschedule. Tracking also not updated.

Order something on amazon and NDS changing the delivery date without notifying the customer.

Do not use this company. They delivered our grill in a crate and left it in our driveway and took off. We paid for threshold delivery and they dumped it in the driveway, didn't even knock on our door to let us know. We will be notifying Amazon about this terrible company. They never answer the phone either. Terrible service. read more

Worst company EVER! to use for shipping! I'm determined to ask lowes for a refund because I can't seem to get anyone at NSD to answer! All they can tell me is someone will contact me in 24-48 hours and its been OVER a week!!! read more

Finally package was scheduled to be delivered today, July 7th between 1:30 and 2:30pm-well it's now 7:07pm and NO DELIVERY- NSD as a joke of a company read more

This is by far the worst shipping experience I have ever encountered. I had a scheduled delivery for 2 days ago. I have spent hours trying to contact anyone from their company and cannot get a hold of a single person through E-mail, Phone, or chat. DO NOT DEAL WITH THESE PEOPLE! read more

Uhmm yelp - why can't I give a 0 star review cause these people sure deserve it. It is amazing to think how far we've gotten in 2020 in which ordering packages is so simple - and how amazing it is that we can get an exact location as to where our delivery is. Oh wait, whats that? You ordered through NSD. LOL forget about that. This "logistics company" has absolutely no idea what is going on. We were suppose to have a couch shipped this week and their website said that it was "out for delivery". Well three days after it was out for delivery I still don't have my couch. Checked the tracking and it says its in Brooklyn out for delivery.... customer service confirmed it was actually in farmingdale - which is an hour away. I wont even begin to discuss trying to reach them by phone because I am sure if you are reading this review you have already waited on hold for over an hour listening to their heinous hold music. I was finally able to reach them with Amazon being the middle man (they must have some sort of secret number that actually works). The customer service person from NSD said that she would reach out to the terminal that had my package and find out why it wasn't delivered. Wow could this be? Some solid customer service? Just kidding, it turns out the driver that day was just a no show. Just decided not to do the delivery. And that the next time they will be able to bring my package is in a week. So I sit here in my sorrows, dreaming of my couch - will I ever get it? Are the employees at NSD laughing at me whilst hanging out and watching TV from my couch? Did the driver just drive away with it on Tuesday June 30th? We shall see. They claim it should now be delivered on July 7th - I am pessimistic that they will come through. Best, Sad Couchless Fellow :( Read less Update they delivered the set! Just kidding, they only delivered 1/2 boxes so only half the couch set is here. Am I shocked? No read more

I couldn't agree more with all the negative reviews that have been written about NSD. I have called them 7 times (and spent a total of 2-1/2 hours on hold trying to get through to an actual representative). I have also requested a return call 3 times and emailed them 4 times to schedule a Wayfair return pickup. Of all these 14 attempts to contact NSD, I haven't received a single response. The Wayfair representatives that I spoke to told me that they constantly receive complaints about NSD. I have yet to be able to get through to a human being at NSD. Their "automated" telephone system provides an option to request a return phone call but this is an absolute scam; it is just a way to get you to hang up. I really do like Wayfair but it is a huge red flag that they are dealing with such a shady and useless company as NSD. I'll never buy another item from Wayfair at the risk of having to return it and having to deal with NSD. read more

Supposed to have a delivery on Dic 30 and they never show up or call I have to call them and Know have to wait another 24 to 48 hours for an answer. Really hope they call as they said I doubt it. read more

Very professional. Very quick in assembling our item. Took all the trash with them when they were finished. Would highly recommend.

Supposed to receive my delivery two weeks ago and no word from the company at all! I finally got someone on the phone and all he could tell me is that the warehouse phones have been down for two weeks and there's no timeline on when I might be contacted for my delivery. I have been in circles with these people and I am just disgusted by the incompetence. Update: NSD replied to my review but is STILL unresponsive after emailing the provided email address. I am at a complete loss here. Update #2: I have now had three reps from this company give me their email and a promise to help. I have emailed several times with no replies. We were unable to BBQ on the 4th of July because they have my BBQ at some warehouse with no end in sight! read more

I placed an order with Lowes on September 14, 2021. My order was supposed to be delivered on September 21, 2021. A week went by I did not hear anything from the company. You cannot call and speak to someone because they have an automated voice system. The online chat does not work & no one replies to email! Today is October 14, 2021 and I still do not have my $700 order. This company is a damn joke & should be out of business! They do not care about customers. No other company should hire them as a third party! read more

Impossible to get in touch with, no one picks up the phone with well over an hour waiting. We got a call confirming that the items would be delivered the next day and that we need to be home for the delivery and they never came. Couldn't get in touch with the company for 3 days! Finally was transferred to them by amazon, couldn't reach them directly! Then they tell me they have no idea why items aren't delivered and that it'll be delivered next week, so now it's basically waiting with no guarantees that this won't happen again. Meanwhile we have nowhere to sit in our living from for another week. Absolutely garbage customer service, representative got us in touch with a supervisor and the supervisor HUNG UP ON US. By far the worst experience and customer service of any shipping company. read more

Delivery service was good. The driver called me about 20 minutes before they arrived. They were supposed to deliver 2 but only received 1. They left me with a phone number that just goes to voice mail. I was able to call the lady that scheduled my time and she is looking into it. Day 4 day and I still haven't received my 2nd recliner. read more

My tracking number for the damaged one is R5912548. The new one I purchased is 14864015. I purchased a vanity online from Home Depot. It came damaged to my house. I called Home Depot immediately. A Home Depot female told me she would put in an order to have NSD contact me so they could pick it up. At that time, I had to purchase a new vanity as the builder needed the vanity to install it. I did so. 1 1/2 weeks later..... I contacted Home Depot after 70 hours of trying to get in contact with NSD (via phone, CHAT, and email). I left voicemails, CHAT never responded and I never received a return email from them. I told Home Depot all of my attempted contacts. Home Depot said that I could take it to our local store for a refund or wait until NSD called me, which could take up to 3 weeks or so. My husband and I could not lift the vanity to put it in his truck so taking it to our local Home Depot store wasn't an option for us. I have yet to hear when the damaged vanity will be picked up so I can get my refund. (This was not a cheap vanity)! Unbelievable. I think this is terrible! Home Depot was not helpful at all. They were a problem too!!! Who do I contact about this issue? Can anyone help me? I sure would appreciate any help. 810-577-2240 or debbie@chetsauto.com read more

Communication is in need of improvement. I was given two different delivery times that were not correct. When I finally got a delivery time my items were delivered an hour before I was told. I never got a 30-minute call-ahead like I was told. I wasn't there at delivery due to this and the delivery was missing pieces and some were damaged. I had no choice in shipping companies and I was stuck with NSD due to the retailer I bought from. Even scheduling delivery was a headache. They didn't even have the right phone number to contact me at and their call-back numbers never got me to the right person. If I had a choice in carriers I would never have picked NSD. Now I am waiting over 2 weeks to get everything resolved. I honestly don't know how this company is still in business. read more

The service promised was not given. I was supposed you be contacted 24 hours before the delivery of my Mirror Gym and get a four hour window of expected deliver. This did not happen. I got a text 30 minutes prior. With delivery was supposed to come installation. They just left the item on the porch and left. I've been trying for a week to get them come back and install the Mirror all to no avail. I have spent 16 minutes holding on the line to talk to customer service and they just hung up on me. This is trash customer service. read more

I ordered a large item from Amazon. NSD was scheduled to deliver it on a pre scheduled day, with a 30 minute courtesy call. I waited all day. It was not delivered, nor did I get a phone call letting me know it wasn't coming. I contacted the company via phone - no human interaction whatsoever - despite their message saying they would call back, they never did. I used their online chat tool. They re-scheduled for another day, between 12 and 3. As you guess, it never arrived, and I never got a call. After doing some additional digging, I ended up on the phone with a human, by calling their parent company, HUB. The humans that I spoke to there were very helpful in obtaining a real human for me to speak with, at NSD. I ended up speaking with the voicemail of the VP of operations. I eventually received an email - still no return call. The email said the driver failed to put it on his truck. it would be delivered on a particular day, between 12 and 3, I would get a 30 minute warning phone call, and required an adult. I was an hour away from home, at 9:30am, when I got the call - the driver was sitting in my driveway. What a cluster-fudge way of doing business. Yes, I have screenshot evidence of these allegations. I'm guessing that I'll never choose to use this company, and I wish Amazon - or the company that I bought this from- would stop using them! read more

I ordered two pieces of fitness equipment and both set of delivery teams were professional. I got updates on the site.

With this review I'm not suggesting that NSD is the best delivery service there is, but my service was good...better than some other delivery companies I've dealt with. Anyway,I wanted to write this review to let others know that not every transaction with NSD is substandard. The only issue I had was with "timing". The website said delivery would be November 8 to 12. I got a phone call on the 4th that said the delivery would be the 5th between 10:15 & 12:15. On the 5th at about 8:30am I got a call that said they would be there in about 20 minutes. And the guy in the truck got to my house at about 9 am. While english was certainly not his first language he communicated well and was very polite. He delivered my approx. 280# Home Depot package right where I asked him to. The box was on a pallet and was is perfect shape, no damage to it at all. The pallet was kinda banged up and broken on one end, but the box and contents were fine. Other than odd info about dates and times, the interchange went well for me. read more

They delayed my order for nearly a month. After contacting them several times they told me My 65 inch tv was "lost in transit". How do you lose a 65 inch TV? One of their employees probably has it sitting in their living room. Worst shipping experience I have ever had. Never again. shame on Amazon for shipping with this company. read more

Ordered A Package through an online service. It's a gift. I was unable to reach any talking person in customer service to update a valid number for delivery. It shows my package has been here for 2 days. I would like it ASAP. Hell I will go GET IT!!!! I tried calling customer service 5 times today waiting 15-43 min each time and have yet to speak with a live person. Tracking Number:20206691 PO #:MI9625198 REF #1:M000556366 The company I ordered with also attempted to reach customer service and was unsuccessful. I got an email saying the package would be here tomorrow from the primary company I ordered but have not communicated with anyone from NSD. read more

I have a vanity that was suppose to be delivered on June 16, 2022. I can get no one to answer the phone at nsd. When I look up my order online it still shows out for delivery on June 16. Today is June 22. When I call and put in my info it says the vanity will be delivered today between 11am-3pm. I have paid for the vanity but can not find it. It shows it made it to Knoxville. So frustrating. No one answers their phones. read more

I wish I could give zero stars. I usually don't write reviews but the service provided by NSD is so awful it felt necessary.

If I could give 0 stars I swear I would. I ordered a stove from lowes. The stove has yet to arrive to me. I'm not sure what's going on, I have been calling for days and still I have not gotten any answer from these people. I have also emailed and still nothing. This is truly absolutely ridiculous the kind of service that they are giving people. Truly I am usually very understanding and know that they may have tons of orders and be overwhelmed but oh my god. Are the phones also disconnected too? This is by far the worst shipping company I have encountered. There is absolutely no Customer service at all! read more

Product was delivered but not assembled. When I reach out to the delivery company they told me to call the company of the product. I paid an additional $199 for this service and I was completely brushed off. Very frustrating!!! read more

**second update** They will attempt to deliver tomorrow. So while today was a waste they at least are trying to make it right which I appreciate. Moving to four stars for trying to make things right. **update** After waiting on hold and talking to multiple people who all blamed me for not answering my phone (lie) and not being home (also a lie) I was rudely hung up on by a member of their "escalation team". But eventually a light appeared on the horizon when the manager of the site called me directly from his work phone and told me he would try to organize a later delivery for me today if possible. I'm upgrading my review just for that and that exceptional dedication to the customer. **Original review** Delivery was supposed to be between 10-1300 today, got a phone call at 1240 letting me know they would arrive in 30mins. It's now 1500 and no sign of this truck. I'm on hold with them and am working with Amazon to get them black listed. If you ordered something of Amazon and it was sent this through this carrier make sure to call and give carrier feedback. Hit this unreliable business where it hurts so they'll learn! My dog is sleeping on the floor because of this. Screw me but make my dog wait, oh you've got another thing coming. Oh and it gets better, after waiting two hours on hold I finally got what I assume is either their only person or one of the army they have dealing with their cockups. He decided that it was my fault for not answering that call I got at 1240 even though I did. Amazon really dropped the ball on this one. I decided to file a BBB complaint against them and the carrier feedback. I hope this company learns how to perform its job before they are put out of business. Even better, I now have a recording of one of their people saying their policy is to not care about people. Seriously Amazon, why use these people? read more

Unskilled driver! The driver called ahead of time. I carefully explained that our driveway was long and curvy, but there would be plenty of room to maneuver and turn around once he got up to the house. We have regular deliveries from UPS, FedEx, and our local propane provider without problems. He ran over half of our plow markers, and then got himself stuck and really rutted up our grass. I could tell by his tracks that he wasn't making wide turns, which is essential in a large truck. He evidently hasn't had training. Highly disappointed. Not recommended. read more

I bought a few pieces of furniture and NSD was supposedly delivered 2 packages. They marked off both packages were delivered. One package that was marked delivered has never arrived at my house, and the other package that arrived at my house was only a partial package, half of the package is missing too. This furniture was bought for the family gathering at Christmas for my newly remodeled home, and no one seems to know where are my missing packages! Thanks, NSD, job well done, you just RUIN my Christmas! read more

Never saw a worse customer care and of course service. They answer to your question every 5 min and when they do not know what else to say or do to fix your problem they close the chat. Funny, the close the chat just when you try to contact them again. Ask to Kiran B why that read more

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I ordered a custom vanity top that was shipped with NSD. It was expected to arrive around June 2nd to 4th. It is now June 17th, the package was "lost", then found and now has been sitting at the terminal for almost a week (since June 11th). At no time was I contacted to get these updated I had to call them. The only reason I have any reasonable status on the order is that I have called multiple times to try and move things alone. I called today and they have said they will contact me within 24-48 hours to schedule a delivery, this is not the first time they have promised a callback none of which have happened that were not from their automated call back system. I'm not holding my breathe to get my order anytime soon... read more

June 12th, 2022 - Contacted HomeDepot for item return and NSD tracking record has been created. May 15th, 2022 - made an online purchase at HomeDepot. May 24th, 2022 - item was delivered to a newly constructed home. June 12th, 2022 - item was identified that doesn't fit and return has been requested. June 13th, 2022 - HomeDepot created a pickup request (R5876919) and I did receive an email notification from NSD asking to contact them to schedule return pickup. Called the phone number provided and waited on the phone for 40 minutes without reaching out to customer service, and heard an automated message that I will receive a call back. Never received. Contacted NSD via email - never heard back as of June 15th, 2022. Tried contacting via "Chat" feature on their website - waited for 45 minutes without any customer representative joining a chat. June 15th, 2022 - called HomeDepot customer service they noticed on their system that NSD "attempted" calling me on June 13th, which never happened and is not true. HomeDepot created a request again (R5895545). Pretty much sure nothing will happen after send request has been created, hence asking BBB to assist with resolving the issue having NSD completely ignoring customer service and acting as a scam/fake Business. read more

After a bit of a hiccup with NSD, Robert from their extramile division contacted me and really did go the extra mile in helping remedy the issues I was having. He handled my particular situation with more class and grace than I was expecting. He lead a team that really ended up working hard to surpass my ultimate expectations, given everything considered. Thanks Robert. read more

After coming to this page, at least I can see I'm not alone! I ordered a piece of furniture on Amazon and NSD was the assigned delivery carrier. My delivery was supposed to come last Saturday and I was home all day. No one ever showed up or called to provide any explanation. Over the past week, I've tried to call various customer service numbers provided by Amazon and I have yet to be able to speak with a single human who can tell me anything about my order. Using my tracking information, I have been able to look on NSD's website and I've seen that they rescheduled delivery of my order four different times, for four different days and each time, NO ONE showed up and NO ONE has attempted to contact me. I'm usually pretty forgiving when it comes to customer service and deliveries as I know things happen but this is unlike anything I've experienced. And Amazon refuses to take any responsibility or do anything about it, even though they charged me for this order when it supposedly "shipped". I would highly, highly discourage anyone I know from working with NSD. I would honestly rather pay $100 more and get this delivered by my local furniture store, who will at least pick up the phone and tell me what's going on. Beyond frustrated. read more

Here is the update from last week...I sent an email to NSD after finding the information from this YELP site...WOW I got a response back in less than 1/2 hour...didn't do a bit of good in the long run...Brittany apologized etc and stated I would get a phone call on Thursday PM to confirm delivery on Friday....didn't happen...sent her an email...never responded..called her direct line as she asked me to..talked to VM she never called back.. Got a phone call on Friday at 2:50 PM...(10 minutes prior to the final time of delivery) from a guy who barely spoke English and said...is this (address) ? and I said yes...and he states..well I have a delivery for you out here..open your garage door..click...OMG...!! Totally unacceptable...Never said he was with NSD and their truck didn't have an NSD name or logo....The men got the couch into the garage and unpacked it...they didn't really know what to do...got it into the LR as I paid extra for in room delivery..and neither one knew how to hook up the electronics even with directions...Thank goodness our son was here...he got everything hooked up...it really was simple. They left...Couch is in good shape and works fine, so far so good... I have had several discussions via Email with AMAZON and they have had my back all the way...and have done everything they could have done to help with this delivery...bottom line NSD lies to the customer and to AMAZON...lesson learned... read more

Worst customer service ever! I've been waiting three weeks for them to even contact me to deliver my treadmill. The chat function on their website doesn't work. I finally got a text today that my treadmill is ready and they can't reach me to deliver it. I find that hilarious since they haven't returned any of my phone calls or emails. I had to call Nordic track yesterday and get seriously irritated for them to reach out and escalate this. Now NSD says I wasn't reachable? I called today to try to schedule my delivery we did for forever and customer service and when no one answered I chose option one where someone would call me back. I tried that yesterday too I'm still waiting on a callback. Has anyone had any luck with finally getting their equipment delivered? read more

I have been dreading receiving my NordicTrack treadmill since I first learned of the horrible reviews for NSD. Unsurprisingly the box was smashed. I took pictures before it was removed from the truck. Still, it was packed with enough material I was hopeful the treadmill itself was undamaged, but the cover is cracked in several places. The guys who dropped it off were pleasant and helpful enough and were clearly subcontractors. When I first mentioned NSD they didn't even realize who I was talking about. Given the damage was evident on the truck it was clear it had happened somewhere at the dock at NSDs facility. NSD support immediately said this was Amazon's problem. Many have said, and I agree, I'm not sure how this company remains in business. read more

This is the second time I ordered the same merchandise. They first order was cancelled because it was sent back to the warehouse. It is extremely hard to reach NSD to clarify where my delivery is. I used the website, I tried chatting online with no success and I have been on hold for 45 mins at a time only to be hung up on. I requested Home depot note the account with my cell number and updated address. It has been another two days and no delivery. If someone actually does reach out to me, I'll change the review. This is terrible. Home Depot use them because they are the only company in our area. read more

The delivery went well. But trying to get the delivery scheduled was another thing. They never called to schedule the delivery. I finally located a contact number to reschedule their picked date. I think if they took the time to contact the customer prior to picking their own date, their company would run smoother. read more

This Company has horrendous customer service just horrendous! I bought a wood burning fireplace off Amazon for $1200 NSD we're supposed to deliver. The first time I kept getting random text updates that were never ever correct. I got told they had lost it we're doing a dock sweep two hours later I get another text saying it would be delivered that night it never happened the next morning I woke to check tracking and it said that it had been delivered which it never did! I sat on hold for hours to try and get help I then did the chat but kept getting disconnected. I gave up and reported it to Amazon who replaced the order. I begged them not to Use NSD again and they said they couldn't guarantee that..... Second time around again NSD have lost my order.... Days before it was set to arrive it said that it was in my state then it said it was delayed I called Amazon to find out why Amazon traced the package to the in-between company taking my package from Amazon to NSD and they had said it was stuck in Utah and had not reached NSD... So why in the name does NSD have my package listed as being in my state.... Every couple of days I go back to Amazon who said the product would be with NSD Monday.... Today Wednesday Amazon called NSD who said they had received my package Monday but had not checked it in and had now lost my product they would conduct a Doc sweep and update me Friday.... This is an absolute Joke!!!! How do you not take better care of such a large expensive product!!! I am starting to believe they stole my products!!! I have placed a complaint with the BBB and am considering going to the police. read more