Absolutely terrible customer service. Terrible logistics. Package delayed by WEEKS. When I finally received an answer from them, they stated that the delivery address was out of their range.. after WEEKS and paying their exorbitant shipping costs, they then figured out it was out of range. How does that even happen? They had the address from the start! Do NOT use this company. read more

Still no update from this company. Don't be fooled by their rapid response to comment on your complaints on Yelp...no resolution is ever reached with NSD. read more

Terrible shipping company. I had a delivery scheduled for a week ago, never received it, no one ever reached out to me to reschedule or explain why I didn't get the shipment. The shipment has been sitting at the local facility for 11 days and still no notice of when I will receive it. read more

Nonstop Delivery just delivered a large bathroom vanity that I ordered from Home Depot. Victor Mora was the delivery person, and he did a superb job. It was delivered on time. Victor texted me and called me prior to delivering the large vanity. He knew how to unload it, and placed it exactly where I requested in my garage. He was very respectful. Victor Mora and NSD deserve five stars. read more

I ordered a TV from Amazon which they shipped through NSD. All seemed to be going fine until my package arrived in town. It's almost been 48 hours from my scheduled delivery time and no one has even attempted to reach out to me. Customer support has sent my local terminal urgent schedule requests, but to no avail. The online chat seems to be the best way to reach customer support as I never received a call back after waiting 30mins for someone. My order is STILL "At Last Mile Terminal". Next time I see NSD as the carrier I'm just going to cancel my order instead of wasting my time waiting for my order to not show especially when there was a one month window from when the item was purchased to when it was supposed to be delivered. read more

Thank you for your prompt response customer rep Kasey S But company still need some improvements for system. read more

Ordered a heavy item from Amazon. Had date and time scheduled three weeks in advance from Amazon. Took off work on the scheduled day, along with two other people who did the same to help me assemble the 10x10 gazebo. Product arrived at NSD terminal three days prior to scheduled delivery only 45 miles away from my house. Delivery was not made and has not left the terminal. Called NSD at the number they provided and a recorded message said they would call me back when it was my turn in the Q. Waited several hours and nothing. Called Amazon and they contacted NSD and were told delivery was not made because they didn't have enough drivers to deliver item. NSD told Amazon they would contact me sometime in the next two weeks to set up another delivery day and time. They told Amazon to tell us not to call them again because they were not answering the phone calls from the public. SHAME on Amazon for hiring a company that would treat their customers that way. read more

my experience got worse. Once they finally came to the house, after again getting lost and me calling them to make sure they were going to the right place, they were repeatedly using fowl language and talked about using the lub in the container later. read more

Hands down the absolute worst shipping company I've ever come across. I will go out of my way to never use them again. They managed to lose 2 very large boxes of patio furniture with no apology, no resolution. I'm almost certain someone at their facility or one of their drivers stole the items since the tracking just vanished into thin air. They don't deserve even a 1 star rating. They should be put out of business. read more

I have ordered a mattress from JC Penneys and paid $50 for white glove service. I need to reschedule my delivery and I have been trying to do it for 3 days. I called them more than 10 times, and each time they give a different excuse. Apparently their central can`t reach to the terminal locations and the terminals don`t look at their emails. One of the representatives gave a direct number and after some time, he stopped answering and hang up the phone when I called. How is it possible that a company can`t call or communicate with their local terminals or have an integrated scheduling system? The worst customer service. read more

worst shipping service ever! never received my package after two failed deliveries. no calls, no notification that it was late or not arriving that day. if your amazon order shows that nsd is the shipping company. just cancel the order ad go some place else. chat is useless they take forever to get to the chat and dont even answer any questions or look into things. read more

Robert helped fix an error with Wayfair, but both companies get 5 stars for customer service. There was a miscommunication with the pick up address, & Robert went above & beyond! I will Definitely use both companies, again! read more

DO NOT use NSD shipping if you can help it. They disconnect you when calling. They do not call you when they say they are going too and fast delivery is not true. Been waiting for a package for over a week that was supposed to be already delivered. They say they are going to deliver it that day and they never show. This has been going on for 10 days now. Can not get anybody to answer my questions. They say they have my package and it is not lost and every day they promise delivery for that day and they do not show! read more

Do not use this company for any delivery service. I ordered an expensive ping pong table for our office and organizee a 9.30am delivery time. 36 hours later it has not been delivered, no one has reached out to explain why and the online tacking service provides no update. I have sent three emails and called twice and they simply ignore customers. read more

Well our bath tub has been in Indy since July 7 supposed to be delivered the 15th no tub no calls no one responding back no address of the terminal in Indy or I would pick it up myself. I'm in the transportation business this kinda service doesn't fly where I work can't believe they've been in business as long as they have. If you can't make delivery on time at least call I know as well as anyone things happen but call your customer. I'll never buy anything that they have anything to do with the transportation of No need Robert it's been taken care of. Thanks for your quick response.......almost two weeks later. read more

Worst customer service, no consistency at all. Not helpful if you chat with a question like to hold things in your city for weeks with out delivering and you can't pick up. took them 10 days to get item from amazon and this is the 2nd because they damaged the first. Gave 1 star because 0 isn't allowed read more

On-time, friendly, efficient, convenient notification system. They delivered a JC Penney mattress. My only complaint is that I wish delivery and/or repair people wore masks, but oh well. read more

I would make a 0 star if I could. Ordered a table from Home Depot and it was supposed to arrive May 26. Then they never showed up. Then they told me June 7....never showed. Then June 21....didn't show up. They show my item as delivered but it was never delivered. Can't get anyone on the phone. Home Depot told me they get lots of complaints about NSD but they have to use them because the area they are delivering to is rural. As far as I am concerned this company must have very poor leadership and bad employees and their tracking systems aren't accurate. Even their robo calls sound shady. I'm filing a complaint with the BBB, Home Depot and leaving a bad review on every review site in hopes they will be accountable for their poor service. read more

This company was used by Wayfair for a return pick up. I was told they would contact me within 2 days to schedule pick up and they never called. I called multiple times a day and their automated service is a joke. I was only able to get to a potential agent by selecting the delivery option (mine was a pickup/return. After 16 min on hold I got an automated message I would receive a call back by the next available agent and never received a call - this happened on multiple attempts on different days at different times (within their posted hours). I also tried emailing them using the email found on their website and only received an automated message to check tracking info on their website(which does not allow you to schedule your pick up). After multiple back and forth with Wayfair, who also had trouble connecting with them, Wayfair was able to schedule a pick up. They again told me I would receive a call from this company the night before pick up with a pick up window and wouldn't ya know, still waiting on that call as well! Hopefully my item will actually get picked up tomorrow. read more

I ordered a vanity from home Depot and these guys were supposed to deliver it. It was supposed to be delivered in 2 weeks. It took 3 weeks to get it from Texas to southern Maine. According to the tracking info, the vanity was in a warehouse 1.5 hours from my house but after 3 weeks of sitting there and multiple calls to home Depot I cancelled the order. One star is too many for none stop delivery. read more

If I could give no stars, I would! I don't know where the good reviews on here came from...most likely from NSD family members! I am 60 yrs old, and have been in customer service for almost 45 of them, and have NEVER in my life dealt with such an unprofessional, rude, and untrained group of people! I ordered a mattress from JC Penney on 6/25/22...and 3 days later got an email confirmation from them saying that I'd get a call from the delivery company to set up a time & date. Since this was a bit too vague for me, I called to get the phone # and was given the # to NSD...and after 30 minutes on hold, was able to set up delivery 3 weeks out on my next weekday off(they don't deliver on weekends, I was told)...which was 7/20/22, and I was to get a call the day before to get my window-of-delivery time. Just to be safe, I called 1 week before the expected call which was 7/12/22...on hold for a while, then got confirmation that yes, all was well. Now it's the 19th, and I'm at work...and when it was 11:45am I kinda started getting nervous, so I called...was on hold for 25min. or so...finally got an extremely RUDE child named Alexis, whom, after I told her why I was calling, said just a sec...put me on hold (again), then said she didn't see my name anywhere on tomorrows' delivery list...to which I said that was impossible...I had confirmation last week...she said, "..oh...ok...I see it now. There's no way you're getting your mattress tomorrow...you can re-schedule for this Thursday or Friday." I said "No,no,no...that's NOT happening...2 of your co-workers in the past 3 weeks said it was all set..." but before I could finish, she interrupted with "...Ma'am...Ma'am...YOU NEED TO CALM DOWN!" I hung up, went to my desk, told my co-worker that I had to go home so I could find out in the privacy of my apartment (where I could talk loudly, if needed) what the hell was going on. So I left, lost 3hrs of work, then proceeded to spend the next 4hours on the phone...on hold, being transferred, being disconnected...all in the attempt to get a manager...which never happened. I was finally forced to re-schedule for the following Wed.,(7/27/22) with the same promise: a call the day before, etc. I didn't wait...I called...and got a delivery window of 1-5pm. And when did they show up? Between 11:45 and 12...while I was walking down to grab my mail at the mail center of my apartment. When I got back at 12:07, I had 2 missed calls...the last one at 12:02...I called right away and left a VM asking if this was NSD arriving early. Never got a call. At 1:15 I got an email from the person I had finally booked with saying that she sees I finally got my mattress, and how did everything go! HUH???? I called her & said I don't HAVE it...and what the hell was going on??? She checked with the dispatch, and then said they had attempted delivery, but no one was there to get them in the gate! I said DUH...they showed up over an hour earlier than my assigned delivery window!!! She said sorry, they're done for the day...and I can re-schedule. In the end, I called the corporate office of The Hub Group, who had recently bought them out...demanded the head of Customer Service, got him, and spent the next 3 hours on phone & email setting yet ANOTHER delivery date for 2 days later on Friday, 7/29/22 after work from 415-8pm. At 4:35 I got a call from the driver to buzz him in...YAY!!!! Went down to the parking lot, he pulled up, and I noticed he was alone. He got out, looked at my 3 story unit and said I was on the 1st floor, right? I said no...3rd floor, why? He said we have elevators, right? I said no...this complex never had them, why? He immediately got on his phone to call dispatch & his boss...who told him, after he asked since he was alone if this was 1st floor OR an elevator building...that both were the case! SO...after getting on speaker, telling his boss what a cluster **** this WHOLE experience over that past 2 weeks had been, and hanging up, I ended helping that poor driver not only bring my new mattress up, but bring my old one down. The day ended with one last call to Hub Group corporate to relay the ending of this saga, followed by spending the next hour unwrapping my boxed expandable mattress...and a stiff drink. The End. read more

No threshold delivery as offered. Communication was a problem. Two delivery men did not seem to understand English. I wanted it in the house but they refused and it ended up in my garage. I had to hire another person to help me bring it into the house. Very disappointed in the service. read more

Tracking number 6668946. 3 hour window 9am to12pm. Took off from work and waited. No delivery. Called Amazon Customer Service and ensured us the driver was on its way and would get it to us before 6pm "big lie". No phone call to notify us of any changes in delivery times or dates. We initially had delivery scheduled for July 21 but somehow it got changed to July 28. Still no delivery. Not a reliable delivery service. Treadmills are heavy I get it but I am willing to help and bring help to unload. Not a pleasant experience. read more

I was so excited to receive my new exercise bike. The truck from NSD pulled up and I greeted the driver, he retirned the greeting. Then they opened the lift gate and the passenger in the truck - to my wife and My amazement, proceeded to drop my 2000$ freight onto the ground from 6 feet up.In all fairness the driver seemed as shocked as we were and exchanged some spanish with the passenger/assistant.It is still early in the setup process so I cant tell yet what damage may have occurred but I definitely would not recommend this company to deliver anything valuable. read more

NSD sent first text, scheduling delivery for 7/24/2020 between 12PM to 12 AM, about 6 PM message was sent stating we requested rescheduling, which we did not. I waited for delivery all day because it required my presence for delivery. I had hired contractors for the weekend to install the generator. Text rescheduled for 7/27/2020 delivery from 9am to 12 pm, again a no show, contacted NSD at 1pm, was put on hold indefinitely, and finally got a call back at around 4 PM, no solution!! How can anyone run a business this way? I know things happen, but have the integrity to send out the proper information so I don't waste my time. read more

I ordered a vanity from Home depot, and received a wrong item. Home depot arranged NSD to pickup. It's really hard to schedule a pickup with NSD even with Home depot Customer Support. NSD didn't answer my phone calls, emails and chat, although their initial email (machine generated?) asked me to contact them for pickup ASAP. I only got standard replies from their answer machine, asking me to check their website for status, and wait for their call shortly. Unfortunately I never received any call from NSD. read more

This is the worst experience I've ever had with a shipping company. I ordered a NewAge storage cabinet to complete the set in my garage. The company selected NSD, and I received a text with a tracking number but no arrival date. The delivery window was loaded and displayed from July 12 - July 21, 2022. These dates worked perfectly since we had a family road trip planned to celebrate our son's graduation from high school. As our trip departure date neared the tracking was updated and showed a delivery date of July 6th. I immediately reached out to NSD via email, phone, and their chat service. The only response I received was from the chat service, which the representative told me they would forward this information to the terminal for a reschedule. Fast forward to our trip on July 5th and I wake up to see a missed Ring notification, look at the video and there is a gentleman with no company logo and an unmarked box van on my video history. I was shocked to find out it was NSD since they were supposed to reschedule our delivery. I didn't stress out too much initially because I figured he would call to reschedule delivery since clearly nobody was home. Nope, this guy ended up leaving the locker in our driveway and we only found out because the friends who were checking on our house periodically called my wife to tell her that a huge box was just left in the middle of our driveway. Fortunately, they were able to move it into the garage until we got back from our trip. If we didn't have them stopping by the house the locker would have sat unsecured in our driveway for an additional six days until we got home. Once we get home I inspected the locker and discovered multiple points of damage on the locker, which I submitted to NewAge. Thankfully NewAge has top-tier customer service and took care of the damage caused by NSD. Unfortunately the same cannot be said about NSD, their delivery guy lied on the delivery form and stated that he conducted the call ahead. He also used clear packing tape to affix the delivery receipt form to the box in a manner that I couldn't remove it without completely destroying the form. I actually never talked to a person from this company other than through a messenger service. If you can avoid this company please do so at all costs. Look at their reviews on multiple outlets and you will see that they are horrendous!! read more

They were very late. I was called the night before and given a 4 hour time frame, from 8am to 12 noon, then given an app to track the delivery truck. Unfortnately the app said the delivery would be in 15 minues three times and the first two times the delivery truck passed by and went to another location nearby. At 3pm my bed arrived. The white glove service did quickly and efficiently set up the bed as promised and took away all the trash and the old bed. I felt sorry for the delivery drivers as they were running way late and still had other deliveries. read more

Wish I could give them 0/5 stars, this company is useless. When you press * to speak to a rep, they disconnect you. This happened 10-12 times for me. Since they have a contract with home depot, they do not need to provide good service. No one at this company cares and Home Depot blames them for everything. I have now paid for a $900 456lb workbench that was delivered damaged on 12/10 and they have still not picked it up as of 1/26 - so as of now I am out of the money and the space in the garage. read more

This is by far the worst delivery company in regards to customer service. I called 8 times over the span of 5 days, each time on hold for 30 minutes until the call auto disconnects and a recording says they will call you back as sone as an agent is available. I started my calls at 7am when they open, when someone finally returned my call they say they can't get in touch with anyone at the local terminal and some will call from the terminal to schedule pickup. I'm still waiting on that call for 4 days now. If your package is being delivered by them, just cancel the order and demand whoever your purchasing your item from that they do not use NSD to deliver your item. read more

Updating again: the company did respond to my complaint very quickly, and the delivery is scheduled for the next day. While the initial delivery was a mess, at this point I'm honestly not sure it's NSD's fault and looks like it was more Amazon's. I was impressed with the speed with which the company addressed this review/complaint. I was contacted within an hour of posting this, and true to their word they contacted me today to schedule a delivery tomorrow. As long as it comes when promised I'll be quite happy with the way they've fixed the original bad situation. I ordered a bed and frame through Amazon, with Prime shipping, and NSD was the final delivery agency. The scheduled delivery window today was between 3:00pm and 6:00pm. No truck ever showed up. When I tried to contact NSD's customer service number, after 20 minutes on hold (twice) it hangs up on you and says that "we will call you as soon as a representative is available." Hours later, still no available representative. Honestly, if I was using a shipping company for work, and the delivery didn't show up without any call, we'd fire them and not use them again. Why hasn't Amazon read reviews and done the same?? I'm still on hold with an Amazon supervisor, waiting to get some sort of resolution on when my item will be delivered, because apparently they at least can get in touch with someone. The statement from Amazon was that while they can talk to the national NSD office, they can't speak with the local office to schedule a delivery, so I'll have to wait for the local office to follow up with me. Update: a member from the Extra Mile team did contact me, and let me know why my package was a little late. As far as their phone system goes, I was told it's a new system with a high call volume and that's why you can't reach a scheduler. However, should someone be looking at the root cause: why is there a high call volume? I did appreciate the extra mile team person reaching out and trying to give me an explanation, and she did assure me as well that she has sent a note and someone from the local warehouse/office should be in touch tomorrow to reschedule my delivery. Once again, I do really appreciate the speed with which they reached out to attempt to address this complaint, even if we couldn't do anything to solve it tonight. Still holding one star until I hear from the local office tomorrow and get an updated delivery time. read more

Scheduled delivery for the 20th came and went without a word. Tracking shows the item arrived at the local terminal on the 15th, then magically on the 21st the tracking backdates to show the package was lost on the 16th. If a 3oz package can make it from China to the states unscathed in two weeks, how can a 200lb box get lost going across state lines?! There is either serious mismanagement/routing of packages, or a massive theft issue-- no other carrier has this bad of a reputation handling large items. read more

Hub Group - Couriers & Delivery Services Near Me

Ordered a Television from Amazon. Tracking said it would be 3 weeks before getting delivered. Within in a week my package was at their warehouse 60 miles away. Called them and asked why it would take another week and 1/2 to deliver 60 miles. They said they had to inspect it and let it set for a week before delivering on their bicycle. I told them I would pick it up and they informed me Amazon would have to contact them to release it. Meantime I am on chat with Amazon, and they confirmed right away and I informed NSD. She then informed me it still will take 2 days after receiving a call from amazon. She said they have hundreds of disappointed customers to go through before they can get to my order. I said Amazon is a lot bigger and I got instant service, perhaps you should hire more people! I than told Amazon, I would not order again if they were to deliver with NSD again. read more

STAY AWAY from NSD. This company delivered a Nordictrac elliptical to my home on Dec. 5, 2019. The men that delivered my elliptical scratched my wood floor. They didn't pick up the box and they scratched our floor. I told them to lift it, but they didn't. I tried contacting this company at least 4 times via email with no response. I tried calling several times, but they don't answer their phone. You are on hold forever until you have to hang up and you are not able to leave a message. They finally sent an email after 1 month saying they need, pictures, (which I provided) along with three estimates, yes three estimates, along with conversations we had with the delivery men and then they will send it for review. Totally unbelievable! I said that was ridiculous to get 3 estimates and you need to have someone come here and see the floor, determine what needs to be done and fix it. They haven't gotten back to me (no surprise) DO NOT USE THIS COMPANY! STAY AWAY! I have also made a complaint to THE BETTER BUSINESS BUREAU! I just spoke to Justin from NSD and he told me because of the timing they will have problems with the insurance company. Really? Then if this is true then why did it take 1 month to get back to me...what a joke! STAY AWAY! Many bad reviews by the way. read more

They were very prompt about responding to this yelp review but I even tried emailing him like they ask and they still do not respond about this issue I'm having. read more

Ok... I had a better experience than most of the reviews I just read. Still a lot to be desired, but... I think it sounds like I was lucky to receive my Echelon treadmill. I ordered it on 1/9/22 and it was delivered on 1/14/22. The texts came from Sith LLC. They changed the delivery window without telling me, and then there was no pre-arrival phone call. They called when they were parked outside my building. They did not follow the directions I gave them for me to let them in. Somehow building security got involved and they had to be escorted up to my apartment. I still do not know what transpired for that to happen (many large furniture deliveries and NEVER had that issue). The guys were nice enough. They unpacked it, set it up and took the garbage away. But man the communication is iffy at best. There was no where to put or give delivery instructions in advance, which may have helped them out in the long run. And I also tried to call to give delivery instructions (must be buzzed in, etc.) but the phone rang twice and then clicked and hung up. Tried the chat feature and it never would connect. Communication is key NSD folks... read more

Possibly the worst shipping service I've ever encountered. I stayed home to wait for their pre-scheduled window on the 14th of July. The item did not arrive and they did not answer their phones, email, or online chat. After contacting Amazon they were able to contact NSD and it was rescheduled for the 15th. So I stayed home again for the 15th and again they did not show up during the scheduled window. They still have not answered their email, phones, or online chat bot despite several attempts. Amazon today also indicated that they were unable to contact the carrier. Terrible, terrible service. read more

I contacted Home Depot to return an item and they said that NSD would contact me in 3 to 5 business days. Nine business days later I am still waiting. I got two emails early but they gave no information or help, but only said that they would contact me, and gave a phone number and email address which were of no help. My emails weren't answered. Phone calls were answered by recordings and I was never connected to a real person. I have never been so frustrated and upset and disgusted when dealing with a business. read more

The email and text notification notifying me of my scheduled delivery window stated Saturday 12-4 PM. I had errands to run and things to do, but we stayed at home and waited all day instead for a delivery that never came. I called NSD customer service and contacted them via chat twice that day, but still no one ever showed up. I was told over the phone that someone would call the next day, but no one ever did. The customer service agents over chat didn't speak English very well and were VERY rude. They called me a liar and generally did not seem to care about my missing delivery. One even tried to end the chat right after I explained the problem without even attempting to find out what happened and to fix the problem. I don't have a problem with non-English speakers, but doesn't it make sense to have employees in a customer service position be able to speak the same language(s) as their customers so that they can better understand the customers' concerns and needs? Not only did the delivery guys come into our home when they weren't supposed to, but they also weren't wearing any masks. I didn't get a response until I contacted their CEO and VP Customer Service manager (https://www.linkedin.com/in/patrick-lynch-257aa213/) via LINKEDIN. read more

Ordered floors from Home Depot. NSD received and signed for them on June 16, then told Home Depot they didn't have them so Home Depot refunded our money. Don't try calling them, they won't answer. Also, don't try to look up the local office, you can't find them or find a local number to call. read more