delivery was quick, on time and easy. i highly recommend this delivery service

I ordered a new couch. It never showed up the day it was delivered even though it was sitting in a transfer station 30 minutes away. After reaching out to the company I finally had the delivery scheduled. When the shipment arrived only one box arrived out of two. I recent read all the reviews and truly this company lives up to these negative reviews. read more

This delivery service is bad. Their website just plain useless. You cannot contact anyone with NSD to get a status or for that matter schedule a delivery. You do not get a response from this company, which is definitely not Non Stop Delivery, but stop delivery. Lowes and Home Depot need to change delivery companies. I would give them a lower score if possible. read more

I ordered my package off amazon on November 29th. It is scheduled to be delivered today after two delays.... From 2am to 2am is when these people expect me to be home to accept my TV. Said I would get a call 30 minutes before they were going to drop it off. It is now 8:00pm. No phone call. No one picks up at their customer service number. I was on hold for 20 minutes and finally decided to use the "we will call you back when its your turn in line." That was 4 hours ago. I have tried the online agent chat who also could tell me nothing and responded at intervals of every 5 minutes...... My tracking number is 9414940.....Find my package and call me read more

I would like to address several issues with our free premium delivery with assembly. There are multiple issues with Echelon Stride 5s such as broken pieces and missing screws. Also, screws that were tightened too far that have left marks in the plastic. I find this service to be unacceptable. read more

Amazon apparently uses NSD for larger deliveries. Unfortunately, NSD failed to deliver my order yesterday when it was scheduled to arrive. Amazon says to contact NSD, which is darn near impossible. Endless hold times, and no agents ever available through chat. I just need to find out when this package will be scheduled for delivery and I can't reach anyone to find out what's going on. What a joke. Edit - 5/17/2021 Amazon now considers my delivery lost and is shipping a new one. I don't know who is to blame, but given the fact that NSD was supposed to deliver this a week ago, and never even bothered to contact me and inform me of a delay is very telling about their customer service. Whether they lost it or if the company bringing it to the last mile facility lost it, they've been completely silent as the scheduled delivery date came and went. read more

horrible company if u want to call it that!!!!! i need my grill delivered!! wth!!!! they damaged the first delivery by dropping the item and breaking the pallets and inturn damaging the grill. i had to order another one and now i cant get them to pick up prior one or deliver the new one!!!!!i am so f**** frustrated!!!!!!!!!! ive complained to home depot but they dont understand what is happening and said that this is the only company they use. someone help them. i cant even get a hold of them. they make it impossible to leave a message. its almost comical. read more

Had a scheduled delivery set up... and they never showed. Took off work to make sure to be home. Nothing. Sat on hold with company for 45min to be disconnected... only to then see my amazon delivery though this terrible company was changed to a WEEK LATER without my knowledge. No one called or notified me, just changed to a different day and time in their own. Now I'm without my item and lost day of work. Item is sitting in my city ready for delivery but they can't seem to be bothered to bring it. Amazon please pick a real company. read more

Horrible customer service. They held on to our package for 2 weeks and their distribution. Chat lines promised someone would call us- nobody called. They delivered the package and left it in the driveway, while we were at home. No calls, no communication as to when it would arrive, no callbacks no 30 minutes prior to the delivery phone call. Lowes should stop using them as should all people. read more

Honestly this experience has been mind boggling.  I have been trying to get in touch with NSD to schedule a return for weeks.  Called MANY times, no response, emailed, no response, tried using the "chat" feature on their website which responded with "Not Connected Reason: No agents available at this time."  Have tried contacting in a VARIETY of ways, and no response.  I truly question whether they actually exist?? If someone from NSD is reading this- please contact me. read more

I have been waiting for my free standing tub to arrive since 2/14/22. It was originally estimated to arrive on 2/22/22. I can see that it is someplace in Albany, NY, which is about an hour from my house. It has not moved in 5 days. Our contractor cannot install the drain until the tub arrives and we cannot shower without the drain. We have been showering at a friends for about 6 weeks or more. We need this tub. I cannot get a hold of anyone on chat or the phone. The robot voice told me they would call me back 4 or 5 times over two days and nothing. I called Lowes and they emailed the company. I have not heard anything. These guys are holding up my tub, which holds up our shower, which then causes my wife to be mad, which then causes me to be mad. I am not sure who this Pat L guy is but I need help. In a couple days my contractor will leave if we cannot get the tub because they are almost done, but then they have to come back for the kitchen and if they leave, it will be hard getting them back. HELP/SOS/FLARES/SIRENS!!!! read more

Very satisfied with communication from office to the delivery personnel. The delivery guys were friendly and helpful as they did their job. Flawless from the first call to set up delivery appointment to delivering package. Would highly recommend. read more

Ordered a product through amazon two weeks ago which has been in my city for 5 days awaiting my pre-determined delivery time. Took off work to be available during the delivery time and the parcel never left the carrier facility all day. I called the phone number and used the online system with no answer by phone and after waiting 2 hours on the online service the help desk person said they couldn't even reach their own carrier facility and closed the chat. Worst delivery service I've ever interacted with. read more

3 times I have order roofing material. I am out of contract money for the contractor, my home is being damage while it sits without a roof. 2 times and in the 3rd attempt to get my material, and the driver keeps stealing it or it gets "damaged" every time, with the same driver, same transit from Hammond to Port Allen in Louisiana. they have thousands of the same complaint. I'm actually going to get a lawyer because of damage cUsed to my home while waiting for my materials that never showed over and over. read more

I have read many bad reviews of this company. I believe with the distribution problems we are having has caused this. NSD was running extremely late on my delivery but once it did arrive, it was in perfect condition. The delivery men were so professional and kind. They apologized for the long delay, again I believe the problems lay less with this company and more with our backed up ports and delivery systems. Would use them again if need be. read more

No call, no show regarding scheduled delivery on 9/3-11:00-3pm. There has been no resolution. Still without my purchased product.

If I could give ZERO, I would. They have scheduled a delivery for me between 10am and 2pm on April 19th. TODAY is the 27th. They don't answer the chats! They don't respond to calls. They don't return message. Home Depot uses them obviously because they're cheap and awful. Home Depot cannot even get them to return calls or contact me. NOBODY seems to be there! read more

Well my shipment was supposed to arrive today (when I bought from Amazon) but this shipping company got a hold of it. Terrible events. First they sent to town 60 miles from me then sent it out 176 miles further away. Amazon site says it is sitting here locally but they say still in Eugene. They said don't trust the Amazon site lol. I bet we all go directly to their site and find that our shipment is not even where it is supposed to be. So Amazon says it will sit 8 miles from me for another 5 days and NSD says 176 miles away. WHAT! read more

I highly recommend this company. They were able to schedule my delivery quickly, they were on time and very professional. They took great care setting up my furniture. read more

The worst shipping company I have ever had to deal with and certainly hope Home Depot finds another service for their shipping as they should not be associated with such an unprofessional group of people. They hide behind their phones and do not reply to messaging and I believe they disengaged their chat function. They give you multiple dates of delivery and don't meet any of them. They do not call ahead as they say they will in their literature and they don't deliver to the nearest dry area. They refuse to speak english when talking to each other even when asked to be respectful in my presence as the delivery problems pertain to me so I need to know the conversation. STAY AWAY FROM NSD ! (No Show Delivery) read more

They came but didn't want to help me at all remove the old sheets. Said they didn't do those things. I didn't like the attitude of the two. Acted like they didn't want to be here. Oh well, you live and learn. read more

probably would be better to strap your package on your back and walk it. Their customer service sucks, their systems suck, their process for pick up and delivery sucks. Wouldn't recommend them to deliver air to The middle of a field. read more

ATTENTION PLynch !!! So here we are again, where all week I am promised a schedule, I am promised it is escalated, and then on Thursday evening as late as possible, they call to confirm my delivery for the next day. 3 - 6 window. With a 30 minute before, call from Driver. I take the day off from work AGAIN and Yup you guessed it, no call no show. They do not respond to txt and conveniently do not have voicemail set up on their phone so you cannot leave a message. Finally received a call from the lazy and rude dispatch of the third party contracted by NSD to deliver. She had the nerve to tell me they tried to deliver, but were unable to pull into my driveway. I called her out on the BS story, she insists, and says she has pictures to prove it, I tell her well since I have a video recording of the street and my driveway, she is a liar. The only vehicle coming down my road today was the trash truck, which seemed to have no trouble pulling into my driveway and turning around. She said, well it is my weekend already, she was actually off already, and this was just a courtesy call to let me know my delivery will be rescheduled sometime next week and click, she hung up on me. I would say it is unbelievable, but really, it is just EXACTLY what you expect from NSD. NSD and ANYONE affiliated with them, are, by far, the poorest excuse for a company ever. Nothing but degenerate knuckle draggers. They should all be ashamed of them selves. Home Depot, SHAME ON YOU for continuing after thousands and thousands of complaints to use this loser of a company. This VP Lynch must have pictures of someone in a compromised position, or possibly related to the COO in Home Depot. There is no other rational explanation as to how Home Depot continues to use them. read more

If I could give less than 1 star, I would. I ordered a $2,000.00 package through Amazon. Scheduled delivery for 08/17 and was home all day in preparation for this order to arrive. The day came and went. Upon calling the delivery service on 08/18, I was told that they had attempted to call me three times prior in regards to scheduling a delivery. 1) I never received a call from them. 2) The delivery date was already scheduled and should have been honored. The customer service rep in the corporate office said that she sent a message to the local office to call me to reschedule the delivery. Still, NO CALL. Monday 08/22, I called multiple times and each time was placed in a queue to have my call returned. Guess What? No call back. I called as soon as they opened on 08/23 at 0730 and actually got a call back from a nice lady named Jessica. She said she marked the message as urgent and someone would call me by 10AM. I have been on the phone with Amazon now all day since NSD will not help and Amazon informs me that they sent a request for me to go and pick up the item myself. A few hours later, the amazon rep calls me back to tell me that NSD said the request has to be approved and it may take up to 48 hours. I NEED THE ITEM FOR A JOB ON 08/24. I will now have to go and rent a machine to use tomorrow. This is absurd. Maybe if I had gotten a call back from NSD, it could have been approved by now. I am livid. UPDATE: I changed rating to 2 stars for "could have done better." Around 3pm on 08/23, I was on the phone with Amazon Rep, Terrence, who was adamant about helping me resolve my issue with NSD. Terrence and I were on a 3 - way -call with an NSD rep who still was not able to resolve the issue despite Amazon providing NSD with needed forms and confirmation. I FINALLY received a call back from NSD at 4pm and spoke with Brian who almost immediately was able to give me the terminal address, phone number, and pickup time. Brian referred to my YELP review in our conversation. This leads me to believe that they are more reactive in regards to customer service than proactive. I am scheduled to pick up my item on 08/24. I will update again after item is picked up. I also want to say that I am NOT one to write bad reviews just for fun. I will usually only leave a review if I had a good experience because too often people pay attention to the negative and not the positives. However, this has been absolutely unacceptable and I hope NSD makes some process improvements for future orders. read more

Oh... it stops alright.. in their local warehouse for 11 days.. Then the warehouse guys must take the phone off the hook, smoke weed, drink beer and let the merchandise pile up.! After talking to 3 NSD reps and 3 HD reps (who kept trying to call and email the local warehouse), I finally got my money back from Home Depot. The NSD reps kept telling me that they need to talk directly to me to "schedule" a delivery. No... they do not, just deliver my item. It's not alcohol and I don't need to be there. Then the locals lied to the corporate reps and said they tried to call me (i had zero missed calls on my cell). Of course, all six reps agreed with me and could only state "you're right, that's crazy". Good luck Home Depot in getting your item back from NSD. read more

I've been trying to schedule a pickup to return a patio dining set (table and 4 chairs) for nearly 2 weeks now. 'we are experiencing delays and someone will call you tomorrow or the next day'. Nope. Nobody calls. I email back. Same standard, canned reply from a different 'customer care' person. If someone actually cared, they would schedule and complete the pickup. What a nightmare. I could empathize if I had any clue from them about what was actually happening - but there isn't anything. I did get a call from a very nice gentleman, who said they will call you Thursday or Friday to schedule pickup no later than Tuesday. Well, it's Friday and nobody has called. Arrgh. I'd be happy to amend this review if someone actually helps me resolve this! UPDATE: Within an hour of leaving a review I did get a phone call from a very nice gentleman (Robert) who even provided his personal mobile number and promised me a call on Monday to schedule a pickup for Tuesday. I will update again next week. Changing review from 1 star to 2 stars - happy to amend again if service continues to be good. read more

Wow - sorry to see so many bad reviews. I ordered furniture from a company with crappy customer service, so I expected a cheap and crappy delivery service. But I was very surprised and happy. They arrived early (I may have been the first delivery of the day), the driver called me beforehand, they were careful with my packages, respectful of my time and property, and professional. Not at all like the company I ordered from. My only complaint is they were too early. They were supposed to be scheduled for 8am, but arrived at 7am (which means they called me around 6:30 - good thing I was already getting my coffee). There's a disconnect between the warehouse and the drivers. Overall, for me, it was a positive experience. read more

If I could give "0" stars I would. the WORST shipping company out there. was supposed to receive a delivery on a Thursday, was told their truck broke down and that they had to reschedule for Saturday, it is now 830PM on Saturday with no word from the company or delivery. STAY AWAY FROM THIS COMMPANY IF YOU SEE THAT AMAZON IS USING IT. read more

Worst customer service ever. I followed-up twice via email and multiple times via phone and no one could help me get my return scheduled. I am still waiting for a phone call. read more

Item never arrived, despite emails saying "tomorrow." Incompetent; dishonest. Had to cancel order.

Update: NSD did actually contact me spoke with Robert who was very professional and explained that there was actually a separate carrier that Amazon was using to deliver the sauna to them and they never recieved it from that carrier but said once they do they would call me or I could call him directly to schedule the delivery. Long story short NSD is not to blame for this, Amazon never gave it to the other carrier which they admitted after I confronted Amazon about getting this info. Update it to 3 stars for the courteous phone call from Robert, still wish they would have called me on the original scheduled delivery day to say they didn't have it. I really don't know why Amazon uses this company, I ordered a IR suana from Amazon was supposed to be delivered 8/18 between 12PM-3PM surprise no delivery no call no anything. I couldn't get through to NSD so called Amazon who called NSD and I had to call three different times before I could get a straight explanation on what happened to my $2100+ order. Apparently there is a "delay" in NSD receiving it at a distribution center but no info on what that "delay" is, when they expect the delay to be over, or when I can expect to get my package. To not be even notified that there was a delay is 100% unacceptable add in that nobody can even confirm where my package is right now or give me any kind of time frame to expect is down right negligent. I'm supposed to be receiving a call from NSD withing 48 hours from yesterday based on the other reviews I highly doubt that call will happen. Amazon needs to drop them bc I'm about to drop Amazon if they don't. read more

horrible company. Ordered a TV through Amazon the first time and they damaged it with no notice for two weeks. now this is my second order of the same TV from Amazon and now two weeks later with no notice of delivery still. NSD scheduled a delivery today between noon and 3 and I'm still waiting on any communication from them. Trying to contact NSD's customer service line is a joke. NSD ruining Amazon's reputation one delivery at a time. read more

They had my tool box from Home Depot at their warehouse for over a week. No one picks up the phone or calls back. I had to cancel my purchase. read more

Not impressed. I ordered an item thru Amazon. I setup the delivery time and made it a point to be home as they told me to do so. They never showed. Never got a call. Tracked the package and said it had been sitting at a local terminal for weeks. Reached out to NSD via email, phone and chat for over 2 weeks. They them said the attemped delivery and I have cameras at my home and went back and reviewed the time they said they came. There was no one there at or around that time. I finally got a rep online with the chat option. All they did was tell me someone would reach out to me in 24-48 hours regarding my order. Then the chat was ended. Still not package...still no contact with anyone at NSD. read more

Expected 1000 feet of flooring, recieved an inflatable Halloween decoration to someone in another zipcode. Company response: we dont know where your flooring is. Of course it was 2+ hours on the phone to find out, nothing! Incompetent, 0 customer service. read more

I ordered my treadmill around a month ago and it still hasn't been delivered. Customer service isn't helpful at all.

I have no idea how NSD is in business. This is the WORST delivery company ever! If you have an option please choose another delivery company. I was supposed to get my order yesterday. NO ONE called me 30 min prior, as is described on your website. I live in a gated community and when Danny, the driver came the gate attendant told him to enter using another gate (due to the size of the vehicle) and Danny would not move the truck. The truck would get stuck if it tried to enter in that gate. Then I came to gate and told him I would guide him in my car to the correct gate (which is a less than 1 min drive) and he kept arguing saying no no no. So then I offered to bring my truck and he could drop off the package there so I can bring it home. He said okay, then when I came back with my truck (2 min later) he was gone. Then this morning I got a notification at 10:50 that delviery was attempted when there was never any delivery attempted!!! No one called me, nor did I get any notification anyone was at the gate for a delivery. This is absolutely the WORST delivery experience I have ever had. If your drivers are so incompetent that they cannot listen to the gate attendant's instructions, then you should not hire them. I have been trying to call NSD 3 times and I have not been able to get through once. I tried contacting you over chat and no one responded. This is SO DISAPPOINTING that you guys are unable to provide any sort of experience. I need to know when I will be receiving my order ASAP.!!!!!!!! read more

If I could give 0 stars, I would. The package was set for delivery Friday Aug 14, but the only update NSD provides is from Aug 11 stating "Order In Transit". No one picks up the phone from their support line so don't expect ANY customer service. Not only did I reserve time to be home to receive my package, there is no notice of delays and no visibility into package location. EXTREMELY frustrating. read more

If there was not so many reviews I would not believe this company wasn't a scam. Amazon has this set for the last leg of my bay bed delivery. My daybed has been sitting at their site for over two weeks with no movement. I have called several times with no answer or call back after long wait times. I have emailed several times and all I get is an email confirming I sent it. Finally I have used the chat 7 times and only twice did I talk to some after long wait times. both times I was assured my delivery would be scheduled but it never happened. I got this item on sale so I can't order it again at that price. I just want my daybed!! read more

I will never ever knowingly buy anything that will be delivered by NSD ever again! My vanity top arrived at the last mile terminal in Lexington, KY on July 20, and not delivered until August 11... 22 days later!!! After a week of it sitting there with no delivery scheduled, I tried the online chat, it timed out on me several times waiting on a representative. I emailed, got an automated response that I'd be contacted within 24 hrs...never happened. I called the customer service number, was on hold so long that it timed out and a recording says you will be contacted in order of calls received and hung up on me... return call never happened. I emailed again, 2 days later I get a response that the local terminal would contact me within 48 hrs to schedule delivery... again, never happened. When I inquire about the no response, I was told that the person tried to reach me but I had given them the wrong phone number... that's a lie! They had both my numbers (landline and cell) the number they said was wrong was my landline, I had no missed calls on either. When I disputed... silence for days! Then days later I get a response that my delivery is scheduled for 8/5. 8/5 comes and goes... no delivery! I found an email address in a review and gave it a try.. finally got someone willing to help, But the local terminal gave him the runaround too. My case was then escalated to management. The local terminal told him that they'd deliver on either 8/7 or 8/8 and that they'd contact me... again neither the contact nor the delivery happened. Contacted Home Depot, who gave me their contact number for NSD. That number actually got answered!!!! Surprise! The representative agreed that my experience was totally unacceptable and contacted the local terminal and.... WA-LAH, delivered the next day! It only took 22 days, numerous calls, and endless days of emails... but I finally got it. The delivery guys were awesome! Super friendly! Totally not their fault for the bad experience. Whoever is running the terminal is the problem. Maybe the ones causing the problem should have to go on the deliveries and face the customer themselves... I bet there wouldn't be as many angry customers writing bad reviews then. read more

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