I had a scheduled delivery, supposed to be delivered by NSD within a 12-hour window. After it became clear that the large, expensive, and critical package to arrive within the scheduled window, I started a chat with NSD's customer service team. After 30-minutes, enough time to familiarize myself with the hundreds of complaints about this company, someone finally logged on. She not only could not tell me when the package was going to get there, but she argued with me about the definition of "scheduled-delivery." She claimed that scheduled delivery meant "pre-schedule," which meant that the driver will call you when they are on the way, on whatever day, in whatever time window is convenient for them. As a business owner, this company has wasted my time, patience and money and I have not even received the item. We'll see if, when and in what condition the item shows up in. Fortunately, I was able to request that Amazon never uses NSD as a courier to deliver to my business again. I suggest you do the same! read more

Don't ever use this company. They are impossible to get a hold of by phone, email or any other way. They lost my package. Lowes even said they are the worst shipping company they use. He said good luck trying to get a hold of them. They were right! why isn't this email posted on there website anywhere? Why do people have to post reviews before getting this email? And I wonder if it actually works? By this time I have already canceled the order and reporting to BBB. Something needs to be done about this business. Where are all the items going? Mine costs 1700k. where did it go? read more

This company was used by Nordictrack to deliver about 400lbs. of exercise equipment to my home during covid times. The company sent multiple texts and phone call reminders as expected. They answered the phone when I called them to ask questions. I even had to change my shipping address in the process (I don't recommend this), but they handled the change and it worked out. The person on the phone even took the time to get a google map image of my house so she could see what exact location I can expect drop off. So, I'll say this in a coded way: I expected delivery in my driveway or garage. I expected to build the damn machine myself and move it from my garage to my home somehow with magical strength. Well, the delivery guys went beyond my expectations (money talks) and I've burned about 1000 calories off of my fat ass since then from that machine in my living room. Now I'm broke but at least my ass looks great! Thanks, NSD! read more

Unbelievable!!! If I could give NO stars I would!!!!! They called and gave me a four hour window between 10:00 am-2:00 pm and never showed up or called. In addition, there is absolutely NO WAY to speak to a person...At this point I am considering cancelling the order and having the seller deal with it... read more

This delivery company can not locate my item. It was showing at their local warehouse for two weeks, and now my item has been showing Out For Delivery for two weeks. I have contacted them about 8 or 9 times without a satisfactory result. The only update I get is they are conducting a dock sweep and escalated my order. My item is an expensive exercise equipment. This is ridiculous. Update: I was advised to contact extramile@nonstopdelivery.com. I spoke with a supervisor, he assisted me via email and phone calls. Took about six days to receive my elliptical. I have upgraded to 3 stars since I finally received my product but overall this was a bad experience and do not recommend this delivery company. read more

As others have mentioned, NSD is terrible. Ordered an item from Home Depot and NSD was the deliverer - the estimated delivery continued to be pushed back until eventually it was simply canceled - nobody called to tell me, the order was simply canceled without refund. I called Home Depot and they explained it was damaged during the delivery so NSD decided to cancel the order. So I sat on the line with Home Depot while they texted to figure out how to complete the refund so I could eventually replace the order. I don't entirely blame NSD, I'm more disappointed that a company like Home Depot uses such a terrible distribution company. read more

NEVER use this company for anything. I ordered a bed from Amazon and this company delivery half the order (comes in two boxes) one week late and the other box never showed up at all. I had to make numerous calls to the "customer service" that resulted in 20-30 mintutes of holding and then getting hung up on. Now amazon wants me to call and schedule a return with this same company. WHAT!? Never again. read more

I ordered 2 iron filters for my home from Home Depot. Was notified when shipped fron Ohio.In a few days I was called, delivery next day. No show. Then tracking showed Feb 6, no show, then a call on feb 7, will be there in 30 min in a blizzard. I live in the country in MN. Told them couldn't get in my road, 1/4 mi drive. They came anyway, called on end of driveway, I went down with my pickup, they took from their truck, boxes laying on side, put on my P U, on side. boxes not damaged. After storm, unloaded 1 in basement door, box marked fragile, this side up. opened box, very damaged, open 2nd box, also damaged .beyond usability. Both marked fragile, Handled like a bale of hay. Now I have a big problem, WHY ARE YOU I BUSINESS???? read more

I was told my delivery was to be delivered dec11 no show no contact nothing else finally track it down sitting in a warehouse a few miles away been there since December 16 .This was a Christmas gift for my daughter now according to a chat rep it's going to be delivered Dec27 not going to believe that either the worst delivery company I have I have ever used read more

I am baffled as to why Home Depot has a relationship with this company... it has to be costing them money. They delivered a vanity to my house that was clearly dropped and possbily ran into by a forklift. Amazingly it the vanity itself looked ok, until we saw the top... it was cracked in 3 different places. Home Depot was flawless in setting up the return and email with NSD tracking. I have not been able to contact anyone at NSD for 3 days now, and am sitting on a few thousand dollars of product that I am sure was damaged between the warehouse and my house. From the other reviews I have read, this seems to be the best contact method, so... NSD; please set up my return for tracking number R4628172. thank you, read more

I had a $2000 refrigerator left outside my front door by NSD. Reaching around the refrigerator to ring the doorbell was too much trouble. Calling my cell phone was too much trouble. Setting up the promised FOUR HOUR (!!) delivery window was too much trouble. In fact, answering their "customer service" phone line was too much trouble. Answering their online chat line after waiting another 45 minutes was somehow manageable to NSD. Now that NSD has delivered a damaged product that will be returned come hell or high water, they seem reluctant to answer their emails. I will no longer do verbal business with NSD. Everything will be handled via email. I want it in writing. And as long as Home Depot does business with NSD, I will do my business with anywhere that does not use NSD. If that means I use Igloo coolers and ice bags from 7-11, I will do it happily. This company does what it purports itself to do (logistics) poorly. If the work environment has been set up so badly that employees take out their anger and frustration on customers, I don't want an investigation of the specific incidents leading to the FIVE HOURS I was on the phone leading up to a refrigerator abandoned for anyone to steal in my yard. I want an investigation into the treatment of employees, staffing practices, management practices, resource provisions, etc. I believe these myriad of reviews NSD can see here are symptoms of a bigger problem that starts at the top of a company with terrible infrastructure that doesn't not take good care of its employees. read more

My order was a treadmill. A hefty 400lbs delivery measuring 78" L x 48" W x 48" H on a wooden pallet. One area of the box showed signs of damage with the cardboards torn away but no exposure to internal components could be seen. One of the plastic straps was missing, and one of the corners of the box was torn 10" up the side. Careful inspection of the underside contact points from the forks of a forklift or other mechanical heavy lifting device revealed no damage. There is no way to confirm when and where the above reported damage occured (whether in transit or delivery). I personally assembled the equipment and all components fitup as designed. The equipment functioned as expected for one week before a technical failure. No physcal damage appears to be the cause and product support is handling the issue. The delivery company for which this review applies were very kind and responsive. They placed the machine exactly where requested and respected the required social distancing requirements. The two delivery professionals who I met are excellent representatives for the company they work for. read more

Worst company. 1) takes 30+ minutes to speak to someone 2) they will hang up with you mid-call and not make an effort to call you back 3) actually had a delivery canceled without them even calling to tell me! Found out through Wayfair. 4) each time you talk to a representative they tell you something completely different. Bottom line: would be better off with ANY company. read more

They didn't deliver on the date/time scheduled. I attempted to call & was told by a recording that I would be placed in a call queue & called back when it was my time. The call disconnected. No phone call was ever received. The next date at 8:20 PM, the truck showed up, un-announced. The delivery men were great themselves, but communication with the company was very poor. read more

This is my second runaround with NSD and Home Depot. The first was the delivery of bathroom vanities. When they called to schedule the delivery, I informed them that it wasn't a good day as I couldn't be there to receive them. I was told that I didn't need to be there. They would drop the items in my driveway and leave. NOT ACCEPTABLE! His response was "do your want the stuff or not?". I called Home Depot, they got the shipment rescheduled. I waited all afternoon for the delivery. NO SHOW! Called Home Depot again and rescheduled. They finally showed up. The delivery guy was wonderful. One of the vanities and a broken top. Called Home Depot on 9/11/21 to return. Received an email from NSD on 9/13/21 that they received the order for pickup and I would be getting a call soon. Contacted Home Depot on 9/20/21 due to no response from NSD. You can't reach customer service. They hang up on you before you can get to an agent. Home Depot contacted them and they gave me a pickup date of 9/23/21 between 8am and 12pm. NO CALL, NO SHOW. Contacted Home Depot that afternoon. I've now been given a pickup date of 9/28/21. I am waiting on a $600 refund from Home Depot that they won't give me until the item is returned. The vanity I need was out of stock. I wound up buying the same vanity from another vendor. I was able to track my order all the way through. It was delivered on time in perfect condition. I had to pay more for it but, it was worth the hassle free delivery. This has to be the worst experience I have ever had with a delivery company. If I could give negative stars, I would. Home Depot, please find another delivery company. They are tarnishing your reputation. read more

Oh my where do I begin. First thing is that they had no idea in how to find my order that was shipped from Homedepot. Secondly, they only delivered a piece of my order. They even took pictures of delivery and said they had no idea where the second half was. Also, this was an object weighing almost 800 lbs in total. They actually were supposed to call ahead so that someone could be there, they say on line they called at 3am hummmm WTH. Then they also put said object in front of my door. How the heck am I supposed to move the half that was delivered weighing over 300lbs? After all that was done Homedepot did a wonderful job in trying to make it right. I have ordered another one hoping to get all of it delivered. I am contacting them way before this time and letting them know I need to have a call ahead (not at 3am) and to make sure both pieces are together this time. Fingers crossed! read more

The guys that delivered our treadmill and put it together were absolute rockstars!! they were so polite and so careful while bringing it up our very tight windy stairs! would use them again! The assembly of the treadmill was great and they even took the time to ex the basic use of it. read more

had a very large recliner delivered. delivery team went above and beyond to get it in my home and set up properly. all the communication and updates prior to delivery were timely and accurate. could not have gone better. read more

Order placed more than a month ago on Feb 15, package is still not delivered. Expected delivery was March 1-5. Their tracking site is showing package is still in transit. I contacted them multiple times. They are not able tell anything about the delivery. I am now assuming the package was lost :-| read more

I have been waiting on a delivery from Home Depot to be handled by NSD for nearly a month. I have received an automated voicemail telling me my delivery is scheduled 4 separate times only for the delivery to never arrive (or even be placed on the truck apparently). A customer service rep guaranteed me that my delivery would show up last week or she "would buy me a pizza". I'm owed a pizza. I genuinely don't understand how it can be this difficult. read more

tried looking up my tracking number online and saw "December 15, 2022 10:54 AMUnable to reach customer" Didn't receive a SINGLE call, text message, anything. I would really like to know how this company tries to reach out their customer. read more

I had 3 mattresses delivered by NSD. The delivery team did a great job and honored my request to use the plastic from the new mattresses to wrap the old mattresses for storage. read more

Pat has updated by the order was competed. By that I wonder if he means we had to send it back after it sat in our driveway Wed-Saturday in sub-zero temps with snow. I am, however, super grateful to have it out of the driveway with all the snow we got Friday night. read more

Hub Group - Day 4 of sitting in my driveway! They did (finally) pick it up later on Saturday! - Couriers & Delivery Services Near Me

I dropped several hundred dollars on a new innerspring mattress and it arrived ripped completely open with muddy/dirty handprints all over the mattress. This wasn't just dirt you could remove with spot cleaner, it was filthy. Rejected the delivery. Can't imagine it left JCPenney's warehouse like that so something in transport that $700 mattress was destroyed. read more

Update - it's march 24, and it's been a week full of no call and no shows. This company is absolute dog-s***. It's evident that there is no level of customer obsession or care. It's completely disorganized and simple communication should not be a "next level" thing to do. Im baffled on how incredibly difficult it is to get something picked up since DECEMBER. I'm never ordering something online from Home Depot again if they are going to continue to use NSD. I've let them know my feedback as well read more

They were hired by Nordic track to deliver a large purchase. My delivery window was 2-6. No show. No call. I called Nordic track and they were no help. I called the delivery service and because the terminal was closed, they were no help. I cancelled an appointment and stayed home just in case ! They arrived at 8:15 pm. There was no reason to lose an afternoon of compensation! read more

Not very talkative, but that's ok. Would have been better if they could have placed the extremely heavy package where I would have wanted it. Two guys moving where I wanted it is better than 1 guy (me) trying to move the huge, heavy box. Yeah, yeah, I know, Covid. read more

They would not drive up my driveway to deliver my package from Nordictrack instead making me drive to them. They loaded my bike into my car and would not follow me to my house- would not take the bike to the door- which is what I paid for "thresh hold delivery" they argued with me about what threshold was, as best they could, neither spoke English enough to communicate. I do not care that they did not speak English as a first language, but they should at least speak enough to communicate. Now I have a bike stuck in my car and no way to get it into my house. I would NEVER recommend this company NOR would I use these guys for anything! read more

Pretty awful delivery service. The name is certainly inaccurate as I've never seen packages stop so many times for so much time. My packages left on May 7, took 4 days to get to a linehaul terminal a few miles from my house, and have now not moved in 7 days. Online support was friendly, but unable to determine anything about why they're not moving. Scary part is that they still have to make another stop before delivery to me. Very convoluted. Fedex and USPS certainly have nothing to worry about from this company. read more

Nonexistent customer service. Impossible to get ahold of. Lost my delivery. Avoid at all costs.

They say delivery at 5am and no way to contact them as they don't answer the phone (3 calls for 10- 20 minutes) nor respond to chats (2) nor email. Ridiculous. Nordictrack was no better so seems no one can contact this delivery company. We'll see if they come at 5am read more

The delivery men were courteous, friendly, and helpful. Unfortunately NordicTrack left a major piece of equipment out of the box and we couldn't put the entire bike together. Please let NordicTrack know this. I will as well. Robin millard. Thanks read more

My delivery is LATE and even though the tracking says my item is literally 20 minutes from my house, they don't plan on delivering it for 3 more days. I've tried calling half a dozen times, sat on hold for 30 minutes just to be hung up on before getting to speak to anyone, tried chatting online (no one would reply), and basically been given the runaround in every sense. It's impossible to speak to customer service. My delivery was guaranteed to have happened already and here I am with nothing. Looking online at other reviews it's easy to see that my experience is the norm. This company is terrible!!! read more

Worst experience with NSD. Have been waiting several weeks for a package from Home Depot and I cannot get a hold of anyone to speak to. I have called multiple times, waiting an hour or more on hold and still have never gotten through to anyone. Such an awful experience. I'm posting on Yelp, hoping that someone from NSD sees it and finally calls me. SO sad to have to resort to this... read more

What more could be said that isn't already in many of these reviews? No company should be doing business with NSD to finish delivery or assemble their products. As a consumer, we shouldn't have to reach out to their corporate office (Hub Group) to get any form of communication from this company. Emails unanswered, phone calls to nowhere, chat function on website that nobody replies for weeks or it crashes after 20 minutes of waiting. First delivery they attempted to make they didn't bother to notify us they forgot to load the product on their truck. Second delivery only happened because we initiated it, they did not do a 30 minute courtesy call leading up to the delivery and they had two staff who were unable to physically move the treadmill. Once inside we found we sadly were unable to communicate with the employees NSD sent, I wish I was able to talk to them but ending up speaking with them through their boss who could translate. The assembly itself was also a mess, it was assembled incorrectly and parts we left out. It shouldn't be a situation for anyone involved for delivery staff who are unqualified to assemble thousand plus dollar fitness equipment. I advise personally to not pay for the assembly service and only pick-up your deliveries from NSD, don't rely on them to make the delivery and take care of your purchase. read more

I received a call 1/2 hour prior to my mattress being delivered, we were not home at the time and had no prior knowledge that my king size mattress was going to be delivered that day. We made it home in time. The gentlemen delivering the mattress were professional. I had paid to have my old mattress removed, but the delivery guys said that they were not doing that anymore and showed me that someone had crossed out the pick up on the invoice. I called the company and they said to keep the delivery guys at my house while they figured it out. I never received a call back. The delivery guys decided to take the old mattress and left. They also told me that I was the third person that day who did not receive call or message that they would be delivering that day and they did not take their old mattress which the other customers had also paid for. The company needs to look into this, or they will not be in business for long. read more

I'm sorry but we received no prior phone call (30 min. before delivery). Instead of 7:30 am the truck was here at 7:10 am & we had no clue. Left the box in front of garage & left. Not so great this time sorry. read more

I had a stove delivery this morning and they showed up with the driver and a helper. They looked at my front 8 steps and determined they couldn't take it up the stairs because they needed 4 people. I offered myself and my brother but they wouldn't work with us. They closed the back of the truck and drove off with my stove. I've been calling all day and listened to a recorded promise of a call back. No call back for the last 6 hours. Finally got through with their online chat person and they said, "Someone will call you in a few days." As I was typing another question, they just ended the chat. My old stove has already been removed. We have no stove. read more

The saga continues. A NSD truck showed up totally unannounced a couple days later and wanted to pick up the wrong piece of equipment they delivered previously, but didn't bring enough materials to seal the box and needed my help to get it to their truck. Adding insult to injury, they didn't have my equipment to give me. I've been told my equipment will be picked up from the wrong residence it was dropped off on Sunday and delivered to me that day. For my inconvenience they're going to set it up for me - wow, so generous. Not holding my breath for either thing to happen. read more

After multiple calls and emails, this company took over a week to pick up the item as contracted by Home Depot. The one time I actually got through and talked to a live person, I was told they would call on Saturday to schedule (no call). I called Home Depot after repeated attempts to contact NSD (being hung up on, disconnected, etc.), Home Depot stated NSD said it scheduled the pickup. Guess what? NO CALL. Communications in this company are pathetic. What shoddy business practices!. read more