CK pools are awesome. Pool tech Kevin is the best. He's very friendly, knowledgeable and…read moreprofessional. I will refer to others.

If I could give zero stars I would! CK Pools damaged my pool heater equipment by improper balancing…read moreand causing corrosion inside and then acknowledged fault, and then completely failed to make it right. Despite already accepting responsibility, they refused to refund or properly replace the heater they damaged. After weeks of back-and-forth, delays, and excuses, they finally offered to replace it -- but with a cheaper, off-brand heater, not the brand and quality of the original equipment they broke. To make matters worse, their chemical mismanagement caused extremely high alkalinity, which resulted in guests' hair turning green -- a clear sign of improper water balance and potentially damaging to skin and hair. This is especially alarming for anyone who hosts guests or values safety. The lack of accountability, professionalism, and urgency throughout this process has been exhausting and IS STILL NOT RESOLVED. This happend in August! If you value your equipment, your guests, or your peace of mind: RUN. I would never trust CK Pools again and strongly caution anyone considering their services.

One of the persons who works at Outdoor Elements was driving to his client's. He ran a red light…read morewhich caused an accident. He was driving an Outdoor Elements vehicle. The moment he got out of the car, he was on the phone with his client. He was in a hurry and did not even ask if I was okay. He admitted he was at fault. I took his information, insurance and driver's license. Due to the fact that he admitted and had insurance, I decided to not call the police. Which, now I know to always call the police. All I want is my car fixed. I know this doesn't have anything to do with their pool service. I just want everyone to know that this company employs a cowardly liar. He has told the insurance company that he doesn't know what color the light was. Which, is a testimony to how he wasn't paying attention. If this isn't resolved soon, I will add his name to the next yelp review.

Definitely would not recommend this company. We had to practically project manage the entire job…read moreourselves because our project manager was completely unresponsive. It took several months longer than it was supposed to. The left hand never knew what the right hand was doing. We were constantly being told they were going to come out "the next day" and then nobody would ever show so we would have to call. Honestly was just a constant shit show. Project has been over for several months now and we are still waiting for our warranty binder. Cost was exorbitant - especially for the customer service we did not get.

Was losing water in the pool. Asked for leak detection service on the pool plumbing. The boss came…read moreout, saw a leak at the skimmer and suggested fixing that rather than running all the system tests for half the quoted price. Will (and did) call them out again months later when the waterfall pipes were leaking.

These men are amazing and found my pool leak that many could not find they are so good and kind…read moreand they did the repair I can't say enough about how happy I am with this fabulous Company JC's Leak Detection

David has done several jobs for me. I do home pool inspections for people buying a home with a…read morepool. David has done leak detection & repair, unclogged line by blowing them out removing debris, repaired motors and controllers for my clients over the last 3 years. No client has complained about the quality of work or professionalism. The price has always been in range of others in the industry.

Terrible...don't believe fake reviews...scammer....david ask for your credit card upfront...and…read morethen charge it regardless....total Scammer

We hired Primary Pools and Service to rebalance our pool that had turned green after heavy rains in…read morethe hot summer months. I was so worried we were going to have to drain and refill the pool, but Kaleb did an awesome job and was able to quickly fix our problem before it got any worse! We hired them on for monthly service (since we weren't doing the best at maintenance) and they just keep impressing me! Kaleb has kindly helped me with minor repairs and maintenance on the pool that is above and beyond what I expect from a monthly pool service. This company is great and we will definitely be keeping them around! Highly recommended!

From the owner: NEW customers: First filter cleaning free…read more Weekly pool and spa maintenance, one time cleaning, filter service, repairs, drain and clean, chemical only service and more. If it's pool related, we will give our best effort to help! Free estimates.

After having our spa six month it is time to write a review of Spas Unlimited service. We've had…read moreissues with the bluetooth that had everyone scratching their head, ordering parts, dealing with delays in getting the parts from the manufacturing company and COVID. Last week Brett contacted me again to tell me they finally have the topside control panel for the entire spa.....yeah. Brett showed up early and had the bluetooth system working again. It sounds fabulous, the speakers have high end quality sound and makes the entire spa time even more relaxing. David worked with us during this entire process. I felt so sorry for him as getting the parts were out of his control. Then Brett, total gentleman and professional who explained each step he was taking to attempt to fix the issue, much thanks friend. Thanks to Benny and Jeremy who also stopped by one evening after the completed their spa deliveries for the day and worked well past dark to help. The ladies in the office who kept getting out calls for any possible updates, thank you. We couldn't be more pleased with our purchase back in July and delivery in August. David your entire staff is incredible and patient, so keep up the great job you all do and keep doing it right.

UPDATE- The day I posted this, I finally got a call, so I changed my 1 star to 2 stars. Martin…read morecame out, and fussed about the spa, and then told me, he will need to make a third return call, not this Monday, but NEXT Monday to bring his sump pumps and vacuum etc. So, still not repaired to blow out the lines. I will update again if anything ever gets finished. I bought a lovely swim spa from Spas Unlimited a couple of years ago. We have enjoyed the spa. Noticed a few issues this spring. Reached out to Esmeralda in service. Paid a Couple hundred dollar service fee. Waited over a month for a Technician to visit. He spend about 10 mins with my spa. Enough to remove filters and the top of spa. He stated he needed a compressor to blow the lines, and the spa jets seemed glued on and were not popping off easily. He left. I truly thought he was either going to get a compressor or have lunch. He never returned. I waited another week to call Esmeralda who stated that they were "waiting to see how the owner wanted to proceed with the repair". I haven't heard back in three weeks. The request for service started back in Spring. It is now almost August. Unsure of what I paid $$ for service call. Absolutely nothing was done. I've been more than patient.

Overpriced. Spent thousands to fix a pool leak that never got resolved. Hired a new company that…read morefixed it for $100. Extremely disappointed with the service.

The service offered at the office could be much better. I called multiple times and emailed them…read moredue to a challenge in getting proper responses or someone out to view our pool for a quote. After finally getting them in for a quote, the management was hard to get a proper response on about items on the repair list. They noted the items but didn't give a solution (even upon request. It's been a month and still no response. It has been one of the experiences that I didn't appreciate. I had a better outlook of their company before interfacing with the sales team and office staff unfortunately.

Amazing person Mr. Jorge is a very honest person . He helped me trouble shoot my issue (pump not…read morefiltering water ) over the telephone and like an angel from God - he guided me and the gasket was all it needed ! I will seek him always as my pool person ! And he was out of town with his family on vacation !

Jorge has been an absolute pleasure to work with. We redid our entire pool and throughout the…read moreentire process he was always professional, responsive, communicative, knowledgeable and patient. He went above and beyond to ensure we were happy customers. What I really appreciated was the co stand updates with photos and videos. Not many contractors take the time to provide you with such detailed information and updates. I have already recommended him to friends and family. If you're in the market for a great pool company, You will undoubtedly be very satisfied with his work and the final result. If I could I'd give him 10 stars.

I bought a spa from Conroe Spas back in 2003, which later became Olympic Pools and Spa. Over the…read moreyears I've had my unit serviced and they have always done a great job from diagnosis to repair. Recently I shopped for a new unit and Angela explained to me all of the newest features and helped me narrow down which unit I will buy next. Very knowledgeable staff and friendly service.

I sent them a message requesting a quote, with pictures of the pool included. I had to call them 4…read moredays later asking why no response, and they had just found the message. Randall was supposed to get back to me the next morning. That never happened. I had to call again. He came out 2 days later and said he would have me a quote that afternoon. That was 3 days ago. No quote. Terrible communication- it's like they don't want your business. Stay away from these losers.

Outstanding service overall ! He was easy to reach and we had no issues in any of the process.read more

David is a truly humble and trustworthy gentleman. He goes above and beyond to make sure you not…read moreonly ARE taken care of, but also that you FEEL taken care of. He's great at what he does, and he sets a standard all companies should climb to.