This is an email I sent to the owner:
In regards to your activity of pursuing payment for the services rendered, I understand payment due upon completion of services, however your constant attempts to collect, by the way services according to your invoice ended at 12:36 yesterday, 4-12-23 is very obnoxious. You have called numerous times and I was either at an appointment or with my doctor and I could not pick up your call. You have sent emails and text messages as well. Now I paid your first service invoice promptly. I've owned 2 businesses in the past, to harass a client if past history is paying his obligation timely is not good business.
I'm telling this to you from past experience. I'm not sure if you've had difficulty in collecting from other clients for past services or not however I pay my bills.
Now, Pete, your technician called me prior to servicing my equipment and sounded very professional and courteous. However upon completion there were a few balls which were dropped. You graciously removed the charge for the pool cleaning. As I mentioned before greatly appreciated.
The reason I waited a bit before remitting payment is simple, the pool water was green when I arrived home yesterday and the pool service had been completed. I ran the pool pump overnight to see if it would clear up which it has to about 90% clear.
So, as I am sure you are as busy as I am throughout the day time is a commodity I cannot waste. I have numerous phone calls, emails and text messages coming in and going out that I have to deal with in regards to the facility that I am in charge of but that being said your payment is on my list and as I told you earlier in a phone call, it will be submitted to you by the end of the business day, 4-13-23.
Payment was submitted to this business 4-13-23, my trouble with this business was how the owner was harassing me for payment less than 4 hrs after they finished the work. I used their services 2 weeks ago to diagnose an issue with my pool filter and they were paid the next day. So for the owner to call me numerous times, to text me numerous times to send emails numerous times was pretty obnoxious. He was paid the next day for the previous service and was paid the next day for this service, which by the way was over $700.
In addition they told me they would be on site Tuesday at 1000 hrs, they showed up at 1800 hrs. No calls, no texts saying we are running late. I understand things come up but communication is helpful. So would i recommend them? I hate to see any business fail but encourage your customers to return not leave an never return. read more