I called Alan yesterday, and he reassured me that the fee for him to come asses why our pool equipment would be waved if we had him service the problem. Because of a busy schedule, he told me he would come Saturday (in 2 days) but would call to let us know half an hour before arrival. He actually texted me the same day I called and said if his schedule opened up, he would be there the next instead, with still the heads up. This is exactly what happened. Our pool was fixed a day early!
He is comfortable working with whatever level of involvement you have with your pool. In our case, my father in law designs pools and has been teaching us a lot... So we aren't in need of regular outside maintenance. Alan is great! Not out to just make a $buck... But wants you to have a great looking and working pool! read more