Recker & Boerger are the best!!! My microwave died. I found my same model on their website. I…read moreordered it over the phone from a guy named Dave. I had it within 24 hours. Very impressed with their customer service including the installers. Will definitely call them again. Thank you ....​

These guys are crazy expensive to fix anything. They worked 20 minutes at my house and even though…read morethe part was covered, I was charged 495 dollars labor...wow. what a bunch of crooks.

We continue to return because they offer GREAT SERVICE AND CUSTOMER SERVICE and reliability…read more 20 years of experience with Lee & Jack This is real service ( not being ignored by Hagedorn or Roecker & Boerger, crap service from Lowes, Home Depot) Lee & Jack ARE SERVICE PEOPLE I recommend every time

This was my go-to for appliance purchases for years, however, we recently purchased an LG…read morewasher/dryer. The dryer needed to be set up to side vent, so I paid extra for them to do it. Well, they broke the side venting kit and left my dryer venting to the inside of the dryer itself! A huge fire hazard. As I was trying to connect it back myself I noticed quite a bit of lint, so I pulled the pipes out just to find that my new LG washer/dryer was a used model. Update: Lee & Jack's eventually agreed to replace the unit.

Top notch affordable products as well as friendly professional sales staff…read more Large selection of appliances and mattresses. You just can't go wrong with this way of finding what you need for your home shopping at any of the new locations in town.

Very disgusted. Purchased a KitchenAid refrigerator on July 3, 2026, it was delivered on July 10,…read more2026. We knew it was a floor model. When we received it a shelf was missing. We have called Appliance Factory on multiple occasions and have been assured it would be ordered in. As of September 20, 2026 we have never received a call from them and they always tell us to call back on Monday. My perception is they do not care and we will obviously never get the shelf. I have accepted that but we will never do business with them again and I will let people know of our experience and their terrible service.

Several weeks ago my wife and I stopped by the Kenwood Big Sandy location. We had just relocated a…read moreplasma tv to a fireplace mantle, which opened up the opportunity to create additional seating in our family room. If you are reading this review and are old enough to remember what shopping for furniture; (for that matter anything in a retail setting where you may come in contact with a sales person was like in the 70's), then you'll certainly enjoy shopping this location. You are undoubtedly aware of the typical service you receive in retail nowadays. Possibly so much so that you have become desensitized to it. Several generations removed from their sales force counterparts, today's sales folk see a weekly paystub as their reason for clocking in each day...PERIOD. High pressure, worn out slogans, and bait and switch have become so commonplace that it is now the accepted norm. Not at BIG SANDY I have to be honest here and admit that we had purchased a Living Room chair from this location roughly eighteen months prior to our recent visit. We were so blown away by the store, it's cleanliness, It's attention to detail in the way their pieces were displayed and grouped, and most of all their staff, that we had returned in hopes of experiencing that same professional, knowledgeable engagement again. We were not to be disappointed, as our sales person from our first purchase was in house that day. His name is Bryan Bauer. I cannot say enough kind words to describe the impeccable care we received, (again), from this gentleman. Professional, Knowledgeable, Courteous, are the first three that come to mind. Earlier I asked if you were old enough to remember what shopping in a retail establishment was like in the 70's. A time in which each and every customer was treated like the "only" customer. A time in which sales folk literally would bend over backwards to do whatever was necessary to make sure that the customer was thoroughly satisfied with their Purchase Experience. If you'd like to re-live; or possibly experience for the very first time, what true customer service is, then please stop in and ask for Bryan Bauer. Stop by the Kenwood location and experience the "magic".

Check their BBB complaints before considering purchases from this company!!…read more We purchased a Gabi Bernhardt from this company a little over a year ago from a salesman by the name of Brian. We were informed that if we bought the cleaning package we could get the couch cleaned at anytime. We have a few dye stains that were transferred onto the seats which big Sandy's cleaning company that we paid an extra $500 to do so has turned down our claim. The sales rep is no longer with the company! Be mindful of shady salesman & companies! This debris absorbs dyes, dirt, dust etc VERY VERY easily! The $500 is non refundable, and can only be used as a store credit! Save your money

I've been looking for a specific microwave GE brand I stopped in and the salesman Joe was very…read moreknowledgeable and help me out. Luckily they had one downstairs and I took it all the way out to my car and put it in the car like I asked. Couple weeks later after I got to installing it I had a couple questions about installing it and so forth I called down there and spoke to Tim and he was very friendly and very knowledgeable about appliances. They have a vast range of mattresses washer and dryers a little bit of everything I will probably be stopping down there to buy other things in the future I like supporting local.

There prices are okay but I have been waiting over a month for a washer and dryer to get delivered…read more Was told they would swap them out and deliver a different set and still didn't. I would not use them for anything. Customer service is very poor and they don't take blame for anything. They are completely different in person then they are over the phone it's sad.

I got my Frigidaire Stove/Oven, Refrigerator, and Dishwasher all from Hansbarger's and I had a…read morewonderful experience. From the sales people to the delivery perple and the installers, everything went perfectly. Everone was helpful, courteous, professional in every way. I would highly recommend them for all of your needs. So much better than the big name stores in every way. I think family owned businesses like this are the best value for price, service, dependability, and over courtesy.

The Hansbarger staff are professional, friendly and very knowledgeable about their products. We…read morehave bought appliances from them for two homes. They are also prompt with service calls.

Employee's backed through a tree while delivering a dryer. They were belligerent and combative…read moreabout it. Employees took no responsibility for their actions, actively prevented clean up of their mess, and littered on the property.

Vivian at Recker & Boerger went above and beyond to answer my questions about some features on my…read morenew washer. She was not my original salesperson but she took the time to help me anyway. Kudos to her for excellent customer service! I would highly recommend R&B. I used them for all my furnace and a/c work too!

We needed a washer dryer and looked all over the city at refurbished appliances. THIS IS THE PLACE…read moreTO GO! These appliances have been taken apart and gone over with a fine tooth comb. They are immaculate inside and out. They have a 90 day warranty, and if there are any problems, the owner (Art) personally comes out to make it right. Everyone there is friendly and they really care about their customers. We will be a customer for all future appliance needs.

Refurbished fridge bought from here has been "fixed" by them twice and still have a warm fridge…read morewith spoiled food. Getting a little frustrated with throwing money away! I won't buy anything from here again.

The good news is prices are low. Bad news is the delivery was botched and expensive. $110 just to…read moredeliver my queen mattress, box spring and metal frame 4 miles away to my apartment. That didn't include set up and I had to plead for that. The minute I paid I gave them my phone number so they could call me for delivery. Instead they called my husband and bugged him at his job. The delivery drivers were never given MY number by the salesman nor were they told about our conversation where the salesman and I agreed setup would be included in the $110 delivery fee. We like the mattress but you can do just aa well on Wayfair or Amazon with a lower delivery fee. We just didn't want to risk it with a mattress.