Employee's backed through a tree while delivering a dryer. They were belligerent and combative about it. Employees took no responsibility for their actions, actively prevented clean up of their mess, and littered on the property. read more

Recker & Boerger - Demolition Delivery Driver - Appliances Near Me - Cincinnati, Ohio

Our freezer stopped working completely so we needed a new refrigerator/freezer quickly. We went to Recker & Boerger in Montgomery. They helped us promptly through the sale. The refrigerator was delivered the next day. The delivery men were caring about a flawless delivery and setup. They were polite and efficient and finished the job in a short time. They made sure everything was working and exactly right before they left. read more

Our over the range microwave died so we went to the Montgomery store to choose another. They had both of the models I had researched. The one I chose was a "scratch and dent", but we couldn't see any scratches or dents, so we got it at a very reasonable price. Andrew Recker helped us and was lovely and professional. They delivered and installed the next day (less than 24 hours later). The install went smoothly and they disposed of our old microwave. Great experience. Highly recommend. read more

I called to order for a four piece set of new appliance for my new home that was on their website. A couple of the items had to be ordered but we were flexible, so it was of no issue. Every thing was delivered and set up quickly. They also hauled away all of the old appliances. read more

It's been a while since I made the purchase but I really would like to leave an honest review due to my experience. I don't ever leave reviews however, I often read reviews and find them helpful, so hopefully this review is helpful to someone else. My oven range unfortunately died on me. The oven that was in our home was a drop-in oven range, which can be hard to find so we decided to get it from Recker & Bergenr. We spent approximately $1500 to replace our oven. After purchasing, it took 5 MONTHS for us to receive the oven. Once received, it was the wrong oven. When we called the company to tell them that it was a different oven than the one we purchased, the sales rep Amy Siebenburgen, told us that we should be happy because its an "upgrade" from the oven that we actually purchased. In order to receive the oven we actually purchased, we would have likely had to wait another extended period of time so we kept it. The oven was actually larger than the cabinetry which caused more issues than anticipated, but we made it work. Fast forward not even 3 months later, the oven door fell off for no apparent reason. I am completely disappointed with the customer service and quality of items that we received and would highly recommend not using this company. read more

We purchased a microwave at the beginning of October and scheduled a delivery and installation for 10/26. We were given a four hour window for the delivery/installation and when they finally showed up past the window, the microwave was installed incorrectly. It was not leveled and cabinet door rubbed against the top. Thought this could easily be fixed, but we were met with unkind excuses to reschedule a simple fix including being hung up when I asked to speak to a manager. When finally scheduled and fixed, Andy and Nelson were professional and kind and made sure installation was done correctly. Sadly, I will not be a return customer. read more

We had a great experience at Recker & Boerger during the purchasing process. Even after, the sales force was great about adjusting schedules as our new kitchen was being built. Delivery is the reason the review is low. When scheduling delivery, we didn't need the stove brought into the house. We didn't know exactly when the kitchen would be ready for installing the stove. When the stove arrived, we were very put off. The delivery folks refused to put the box in the garage. They were told to leave it in the driveway and that's what they did. There was no flexibility. They left and we had a boxed stove in our driveway. Can I tell you the box was literally right in front of the garage door? Just a few more feet and we'd have been golden, but no. Absolutely no. Thankfully, the folks working on our kitchen were more than willing to move the box into the garage. Had it not been for them, I'm not sure what we would have done. Love the stove. I considered giving one more star, but three stars equals OK, while two stars equals 'Could've been better'. Looking at the entire experience, it really wasn't OK. It most definitely could have been better. read more

called for AC Service. Serviceman arrived, but would not listen to me for the symptoms I was experiencing so he only fixed a small part of the problem. Had to call next day for the same issue. Still would not listen that the condensation drain pipe was blocked. Seemed only interested in selling new AC when there was nothing wrong really with mine. charged me for both visits even though the did not correct problem. Called another company, who charged me nothing for the 2 minutes it took them to clear the drain. R&B obviously trying to take advantage of older woman! Or maybe they treat all customers this way read more

Went there for a refrigerator and the one I wanted was a GE side by side. I was about to pull the trigger, and the salesman said, wait until next week to buy it when it will go on sale. BTW, Never buy a Bosch. $2500 and it lasted 3 years and then there were no parts for replacement. I did not buy the Bosch at R&B. read more

I have had a couple of bad experiences with R & B. They installed a new heat pump for me and they did a good job installing it. But recently, my system stopped cooling. They charge $199 just to come out. Turns out it was my thermostat. During the visit though, I mentioned I was glad it wasn't the compressor and he said that I would probably have to replace the entire system if the heat pump were to go out because my system uses R22 refrigerant. R22 isn't made anymore and costs a fortune. However, I looked and my system uses the newer R410a as clearly marked on the outside unit. Good thing I looked so I know for next time. Seems he was baiting me for a big future repair cost. I had another issue a few years back. I noticed that the fan was not shutting off. It just kept blowing 24/7. The repair guy told me that it was the thermostat so I replaced that but the problem didn't go away. Then, they said it was the relay, so I paid for that to be replaced. Still no luck. Finally, they determined it was the fan that was bad so the tech put in a new fan. After all of that money and time, the fan would now shut off but I didn't feel anything blowing when the fan was running. Turns out, they installed fan BACKWARDS. That all being said, I have had some worse dealings and lies from other companies so I don't trust any of them right now. It's like they know you are desperate to get the heat or air back on and they take advantage of it. read more

Recker & Boerger - Appliances Near Me - Cincinnati, Ohio

R & B installed a new water heater in 2020; it came with a 1-year labor and 6-year equipment warranty. The unit started leaking, R & B came out (with a $79 service fee to diagnose the issue). After diagnostics, it was determined the unit was bad and needed to be replaced. A new one was ordered - to be delivered the following afternoon. At that point, we were told while the replacement unit was no cost, the labor would be $975 to replace it. Obviously, we said that was exorbitant and price gouging. We called their office in the morning (prior to delivery) - no one was available to talk, so we left a message. The unit was delivered, while being installed another call was made and we got through this time - only to be told, too bad - that's the price to install. The installation was complete, and we grudgingly gave our credit card, and voiced we would dispute the charge. We have asked to talk to the owner - only to be told he doesn't talk to customers. We asked to have someone in management call us back to discuss - no one has. We researched online and through industry professionals, have determined that the going labor rate is $100-$125/hour. R & B's crew was here literally from 11:30 AM - 12:35 PM. We advised that we were willing to pay $250 (2 hours) for labor. We have sent and resent an email to the owner. We were given two additional email addresses - sales@gorb.net and hvacsupport@gorb.net and told that the owner and all of management would receive the email. Every email we have sent has been blocked. Our emails and calls have been professional in manner - not yelling, screaming, swearing, demanding - simply asking for consideration. At the end of the day, their unit failed. We understand that labor is involved. We also understand when you purchase a new unit, they charge you a heavy labor fee at that time. However, their unit failed - why should we be responsible for $975? What does this tell you about the company? They are completely unwilling to talk to the customer and would rather hide behind their office staff and block emails so as not to deal with the issue. What does that say about the character of the company/owner/management team? It's no wonder they have a 1.9 rating from the BBB. We strongly suggest you don't do business with R&B. read more

Appalling Customer Service When our refrigerator died, we went to Recker & Boerger and bought a new high-end replacement. We hoped that being a local business, we would get better customer service than a big box store. We told the salesperson that our kitchen is on the third floor of our house (without an elevator), and he added an additional charge to cover the difficult delivery and installation. We were happy to pay this charge as we realized that getting the refrigerator to the third floor would be challenging. When the refrigerator arrived, the delivery person told us they were unwilling to take it to the third floor and would either leave it on the first floor and not accept any responsibility after that or take it back. As we needed it installed in our kitchen, we had no choice but to ask them to return it. I contacted various people at Recker & Boerger, and they had no interest in helping us find a solution to installing the refrigerator we had just bought from them in our kitchen. Ultimately, they returned our money, leaving us without a fridge. Subsequently, we bought the same refrigerator from The Appliance Loft in Oakley for a slightly lower price. Their delivery team installed it in our third-floor kitchen without damaging our walls, hardwood floors, or the refrigerator. Unlike Recker & Boerger, The Appliance Loft team was customer-focused and a pleasure to work with. read more

Great place! Excellent service! Awesome prices! Highly recommended! Purchased a combination oven and completely love it! read more

Recker and Boerger's sales staff and delivery personnel were a pleasure with whom to work. The sales staff were solicitous, but not overbearing and the delivery personnel were very meticulous, careful and professional. read more

I just got off the phone with randb. My refrigerator installed 4 years ago was not leveled correctly; front left leg leveler not touching the floor, 11/2 inch high. The doors did not line up correctly The salesman did not know what he could do about that. I then stated a service tech said we needed to shim back of ref. I told salesman that this poor installation reflected poorly on his co. Also, a range installed this year was out of level. They need to either clean house or retrain people on customer service. I miss Angerts' appliances. read more

We purchased our hot water tank from Recker and Boerger a few years back and it stopped working and was still under warranty. It was replaced under warranty but yet we were charged over $750 to put the new one in.The technicians weren't here long and I was told when I called to ask about the outrageous expense that the company has a flat rate and there's nothing they could do about it. I find that absolutely ridiculous! We will never buy anything from this company again! read more

I rarely post reviews like this, but we have been through absolute hell with these people today and I would hate to see anyone have a similar experience as us. Our family visited their location and purchased a GE gas range, and they did not ask us the proper questions about if this would fit with our home. As a result, when the oven was delivered to our house, we discovered this was a gas range that needed 110 voltages. We were unaware of this, and the salesman did not ask if we needed 220 or 110 voltages. We thought both ovens took the same voltage. This was the first problem. The second problem was that they claimed we only had twenty-nine inches to fit a standard 30-inch gas range. There was no gas range ever made for twenty-nine inches according to industry standards. As a result, they did not even try to install the new range because they claimed it would not fit but according to our contractor, it would have. We were noticeably upset, and the installers then left our home without reinstalling the gas line. We called them twice asking them if they could come back and reinstall the gas line. After we asked the salesman on the phone why he did not educate us on the range we needed when we purchased the oven, he told us "I don't need a f*cking lecture from you, you f*cker." He promised we would be refunded on the first call, but by the second call he became very vague. We have never experienced such poor customer service in our lives. They have fantastic prices on appliances and delivery fees, but their customer service is so poor. Recker and Boerger are certainly not the comfort zones, they have made things very uncomfortable for us. read more

Very low stock and the salesperson kept showing me Side by Side refrigerator and I had told him I don't like them. He walked away and said for us to look around. We left after that statement. read more

NEVER AGAIN!!! Tech named "Raj" came to my home for service HVAC. He called after he had left and said he left a tool and will be back to get it. As a single female I was not comfortable having him come back as a red flag went up. I construe it as an excuse to get back into the home. I put the tool on the porch and locked up. When he came back he rang my doorbell and opened my storm door and banged on my inner door for about 10 mins. He went to the back of my house, onto my deck and banged on the back door AND MY WINDOWS! Called 911. He came back to the front of my house and went through my bushes and knocked ON THE FRONT WINDOWS! He went back to the front door and TURNED THE KNOB TO TRY TO COME IN!!! Neighbor came over and told him to get away from my house, police are on their way. Tech sped off. I filed a police report and told the police I never want R&B on my property again. Police spoke to the R&B manager. 2 days later I get a phone call from R&B they're on their way with a new heater!!! I called the R&B manager, Alan, who said "we will not be doing business with you anymore" and I said, "you might want to communicate that to your team b/c I just got a call they were on their way." So many wrongdoings on R&Bs part. Poorly trained employee. Sloppy (drilled holes in my hvac and didn't seal them back up with foil tape) Leaving tools. Harassing a customer. Not communicating with the team they are not to step foot on my property. Hoping "Raj" doesn't come back to my home as a repercussion and do something harmful to me or my house!!! read more

Unfortunately, my refrigerator went out! I came home to all my food being quite squishy, eek!! I was in a bind and needed a refrigerator fast. Home Depot, Lowes, and a few other stores I had checked out-- including Sam's and Costco-- were experiencing back orders due to low stock during Covid19. Some stores would not be able to deliver for about 2 to 3 weeks, while other stores had zero stock. On a whim, someone suggested Recker and Boerger to me. They had one black refrigerator left in stock that fit mine needed measurements. They also had available delivery for the next day! A quick phone call to the store, as well as a physical visit to the location made the purchase extremely easy. The delivery man took my old refrigerator out and installed my new refrigerator, including hooking up the water for the drink and ice feature. They let us know a time frame the night before with a text message, and they called 30 minutes prior to their arrival. Overall, it was a very painless process! Pretty thankful for Recker and Boerger! I worked with a man by the name of Chris. He was very nice and made sure we were taken care of. read more

Such an easy process. Pulled up to the store (super convenient right off of Montgomery Rd. in downtown Montgomery) knowing what I wanted. Salesman was so efficient describing options, but did not pressure me. We placed my order today (Sunday) and my new dishwasher will be installed Wednesday! This was the easiest decision I've made in a while and was so fast! read more

purchased a Samsung dishwasher from Roecker & Berger in March 22,:2022. Water is not flushing out totally, was told by Eric had to call Samsung for repair. Tge Samsung representative was in thePhillipines, we had a comm issue, could not understand one another. Took approximately 40 minutesto set an appointment without any time frame. The rep could not understand my email address to send me a confirmatio. called Eric at Roecker and Berger, he explained this was the typical response from Samsung Service and I could not speak to anyone above him at R& B, that the owners and other higher ups do not take calls from custimers. Eric in my opinion is rude, arrogant and condescending to customers with complaints. read more

Needed to get a new electric smooth top range ASAP. R&B had a nice Frigidaire model in the Black Stainless finish I wanted. They were able to get it delivered the very next day. The delivery team was very professional & timely. They made the process simple! We are repeat customers and really appreciate not having to wait for our new range. We will be back DEH, Loveland, OH read more

Purchased Frigidaire Refrigerator, Dishwasher and Gas Range from Recker & Boerger just over a year ago. The sales process was inflexible. To get the range that fit my needs, the package included a microwave that wasn't needed. Take it or leave it! At that point I should have walked. My mistake. Delivery presented more issues and ultimately late delivery poor communications and additional expense. It became clear that Recker and Boerger is a sales organization without customer focus. The movie "Tin Men" comes to mind. A month ago the Ice Maker failed and prompted a call hoping to speak with a service department. No answer so I left a message that went unanswered. Last week i reached a human and was told Recker & Boerger does not service the brands they sell. That was a surprise. Read all the reviews. Note the lack of response to negative feedback vs positive comments. That speaks volumes. Don't shop Recker and Borger. . Last week I reached a human thru one of their read more

R&B serviced my heat pump in late fall 2021, the unit was producing a large noise when defrost cycling. After paying almost $600 for charging system, capacitor replacement and special dye to seal any leaks the problem still occurred. I contacted tech who said the noise was normal. I recorded the noise and sent it to him and he said they need to service unit again. They came out and said they would need to order a part and would return the next week. The repair would cost $240/hr in labor plus they wanted $149 for the service call on the unit they never repaired the first time. When I questioned the charge I received a text from the tech to find another contractor. No call from R&B and they wouldn't return my call. Please take their advice and find another contractor. read more

We couldn't be happier with our experience with Recker & Boerger. We needed a new refrigerator; we measured, looked at R&B's website, and visited the store on Montgomery Road. We were immediately greeted by Chris, who walked us to several refrigerators that fit our needs. Chris was friendly, knowledgeable and non-aggressive. We only needed to spend 1/2 hour in the store; and delivery was in two days. The delivery technicians (Andy and Nelson) were very friendly and worked very well as a team. They moved our old refrigerator to our basement, hooked it up and also installed our new kitchen refrigerator. We had some difficult basement stairs, but they maneuvered the tight turn like seasoned professionals. This was our first experience at R&B, and I'm certain we will return. We highly recommend them. read more

This is my first time posting a Yelp review. R & B was my trusted HVAC company for 11 years. I have a heat pump that had been blowing cold air (when in heating mode) and I scheduled a diagnostic today. First diagnosis: low refrigerant due to a leak: $450 plus $100 for dye to do a trace. Potential cost to repair: $2,500. Second diagnostic: a faulty valve on outside unit. Cost to replace: $1300 "if we can find the part and if we do it will take 3-4 weeks to replace." So I receive a quote for an entire new system. I asked "Can the outside unit be replaced?" "We don't usually do that." "But it is possible?" "Will have to ask with the owner (which tech did and the owner would NOT talk to me before the tech called me back." Cost to repair: $3,050. I called to get a second opinion. Faulty valve. Cost to replace: $329.00. Time to receive part: 3 to 5 days. Part located while on site from the manufacturer. DO NOT TRUST THIS COMPANY. They could have broke my bank. read more

I am very satisfied with Recker & Boerger. I bought a dishwasher by email from Recker & Boerger. I contracted to have them also to remove the old dishwasher and install the new unit. They were to come out two days after the purchase. They arrived on time, looked at how the old dishwasher was plumbed. The new dishwasher hand to be plumbed differently which they could not do. But they had a company that could do that work. I agreed to use them. They left the new dishwasher. Within hours I was credited the installation cost. Their recommended installer showed up the next day and installed the unit and took the old dishwasher away. They were only a little more costly than the in house installer. All in all it worked out well. The only thing that could of been done better is communication as to the possibility that they may not be able to install the dishwasher on their own. But they did have a good solution to the problem. read more

We have been loyal customers at recker for over 10 years. I have even written another review several years ago praising the company and especially Jim recker for the relationship we developed with him as real estate investors. We have spent tens of thousands of dollars over the years. This brings me to today where we were having a personal refrigerator delivered to our home. Mine you this was a $4000 purchase from Robert at the Montgomery store. Long story short the fridge would not come on for quite awhile and then once it did they can't get the water line to work. A call was made to Robert and I have never had someone talk to us so rudely basically said it is working bc it turned on but the ice maker or water line still won't work. How is that "working?"He has been our rep for several years and knows us very well. He basically told us to go screw ourselves and the tone was anything but professional. I can't believe after all these years of working with Allen, Jim and Robert this is how the relationship will end. We will never recommend or use this company ever again! read more

I recently purchased 2 appliances from Recker and Boerger thy have great deals on appliances but the service and installation experience was very disappointing and the manager was tone deaf to handling long time customers complaints I was really disappointed by the lack of courtesy I received and the attitude of we don't care if we don't Make our customers happy. read more

Contracted to have a water heater installed. Be ready: they expect full payment before they schedule the job. Technicians showed up wearing masks, soon took them off. Even when they were talking to me in the basement, no masks. I gave them a bath towel to absorb water when they cut the pipe to install the pressure relief valve. The towel got sopping wet, no problem, but they tossed it onto a pile of clean clothes in the basement and soaked all the clothes, then left it there. A laundry tub was 15 feet away, they could have easily put it in there. They leveled the new water heater with short lengths of copper pipe. I sliced myself when I reached down to remove one of the pieces: I had no idea it was supporting the unit. I had to get another tech back to the house to fix that mess. They left shards of brass and copper all over the carpet in the basement. I found a mangled pressure relief valve on the floor after they left and I saw that the valve they installed was also mangled. I know where all the shards came from: I just hope that an hour spent vacuuming the carpet is enough to keep us from getting stabbed by little shards of metal. I called R&B and was transferred to the line of someone named Boerger, I left him a polite message to please call me back about these issues. Two weeks later, no call. Not surprised. read more

In May 2022 I called the company for service for my furnace and AC in order to take advantage of a $79 special charge. I explained that I was not having any problems with the unit, but since we are elderly, I wanted to make sure I have no problems with my AC this Summer. The service man Mike arrived and after examining the unit explained the charge would be $395. (Note: the equipment was 4 years old and purchased from them as were many other appliances in our home) He did not explain exactly what the charges would cover. I complained about the charge because we were not having any problems with our AC. He said that he needed to go to the hardware store to replace his supply of free-on. When he returned he said that he spoke with someone at R&B and would reduce the charge to $295. The next day we discovered our AC was not working. The service man they sent, Josh, examined the unit and discovered there was a hole in the coil with a $1600 service charge to replace it. When doing just that he found a small nail that could have caused the problem. It is a mystery of the origin of that nail. I am a very dissatisfied man and I would like to inform customers that you may be charged more than the price quoted to you. Because of many doubts I will never use this company again. -VR read more

A total ripoff. Called to get service on my water heater. Which I had purchased from them. They informed me the charge to just have a technician show up was $250. Are you kidding me. I told the phone rep I'd find someone cheaper. Their rate is way out of line. I then called the company that services my ac and furnace. I renewed my annual service agreement for $219. This includes 2 tuneups. Trip charge waived. And 15% off all parts and labor. They came, made repair and I paid $66. So for $285 I got a year's worth of service. Rather than$250 for 30 minutes. Don't know why anyone would call them for service. Stay away from Recker and Boerger. read more

Purchased a Bosch dishwasher. Price was slightly higher but they were the one seller who would guarantee installation under our counter. Installation went smoothly. Great product and service. read more

DO NOT BUY ELECTROLUX/FRIGIDAIRE OR SHOP AT RECKER & BOERGER. Neither company backs up their products or helps out their customers when you get a bad product. In Fall of 2015 we bought an Electrolux Dishwasher from Recker and Boerger. We were told that buying this more expensive model would pay off and we would be getting a much better machine. It started out great. About 6 months in it wasn't cleaning well. We were no longer using the recommended pods, and using liquid detergent. The liquid detergent wasn't dissolving and leaving a coat on our dishes. Particles were being left all over our dishes. We had to clean a third to half a load by hand every time. We had techs from 2 different companies come out and tell us what we were doing wrong, and nothing helped. Finally a tech from the second company came in and figured out one of the previous techs put our filter in wrong and a spray arm was full of debris. He wrote it up as hard water deposits. 3 months later after several calls this part got replaced. With a new part replacement in Dec. of 2016 we started over and the dishwasher cleaning degraded once again. Finally in Aug. of 2017 we started emailing Electrolux and Recker and Boerger. After playing phone tag for 3 weeks I finally spoke with a woman at Electrolux. She wants me to pay for labor to have this machine repaired since it is out of warranty. The machine has a flaw and has never worked right for more than a six month stretch. They want me to pay more money to have this machine repaired since it is out of the warranty period. I don't think I need to pay for anything since it was never correctly repaired during the warranty period. BEWARE ELECTROLUX/FRIGIDAIRE OR SHOP AT RECKER & BOERGER DO NOT BACK THEIR PRODUCTS. THESE TWO COMPANIES HAVE GIVEN ME THE WORST EXPERIENCE WITH AN APPLIANCE PURCHASE EVER. STAY AWAY. I say this after being a loyal RECKER & BOERGER customer of 10 years. I used to buy scratch and dents for my rentals. This is how they treat you in the end. read more

Stopped in at R&B in Montgomery to get pricing for a complete appliance package. Was made to feel like I was bothering the salesman. They were not busy, no one else in the store. He did not feel the need to get up from his desk to show us anything, even when I asked for examples/questions about things. He just kept looking in his book on his computer and printing out sheets (which that was appreciated). When we went over to look at the dishwashers which you are not visually able to see from the sales desk -- he yelled from the desk a question to us....as opposed to getting up and coming over to talk. When we went back to finish up about some other items I asked for an additional printout and he now acted as if printing an extra piece of paper was too much. I think I will take my $15K elsewhere.... read more

Our furnace went out .I called recker and boerger to come out and service my furnace . They sent out a salesman to our homeless ask for repairman .my husband who is blind was home at the time .stated it needed to be replaced .sent me a quote on my phone and scheduled a installation the next day . The next day they showed up I asked about paper work invoice something !!! The service guy said he didn't deal with it . They would send it over .i called and called . Still the office unprofessional! Installation done. bill more than I agreed on . No freaking paperwork still . Who doesn't get an invoice , brochure something ? I paid the amount . After my husband was told when I was calling for my invoice .they would pull it out . Please if your elderly or handicap .pass on them ! Their slick office people . Expect you to pay for something with out a outline or detail receipt . No paper work on the 5,100 furnace .nothing and was rude because I kept asking . Im really sick on this whole thing . I knew this was pricey . I paid for professional people for a peice of mind on what I was getting and what I was paying for .please heed my warning .pass on them read more

I have been making several purchases from the Montgomery location of Recker and Boerger. I purchased the items from Robert he was very nice I even purchased my dishwasher without even going to the location just asking for a scratch and dent or a clearance item in the color that I needed and due to COVID-19 I never went to the store I paid on over the phone and received my delivery it was very wonderful read more

I had new units installed April 17th this year! Less than two months ago! Two hottest days of year and I have my thermostat set on 72. I come home and unit reads 81!!!!! Hotter than hell! I did not pay $6k plus dollars for my ac to go out in less that 2 months!!!!! Did no sign up for that! Unit outside not coming on!!!!! Wow and this is "the Comfort Zone!" Definitely not what I expected! 9 am tomorrow better be answers!!!! read more

My grandmother's refrigerator was brought today. It was suppose to be brand new *bot scratch and dent). When it arrives it looked as if it was used in a demolition derby. having dents all over it. Some of the dents were very large. I called the store and spoke with the sales manager. Instead of an apology, offering to honor the same price or discount a different model, I was told that we could not get another refrigerator at that price and that it would cost 'twice as much" to get another one. Basically, take the one the guys brought or pay a lot more. The delivery men told me that they bo longer unpackage the items at the warehouse to check for damage prior to delivery and they never know what the product will look like until they get to the purchasers residence. I've never had such a horrid experience. Judging by the 2.5 star overall rating, I'm not alone . I will tell everyone I know to go elsewhere. By the way, this was the Montgonery road location in Montgomery Ohio, near Kenwood. read more