Pittsford Family Dental & Periodontist 3592 Monroe Ave…read morePittsford, NY 14534 (585) 248-5250 pittsfordfamilydental.com I've been coming to this family practice for over seven years. At my most recent dental cleaning appointment, I was disappointed to learn that Lottie, the dental hygienist I've been seeing for quite some time, was no longer with the practice. Lottie was always welcoming and consistently made a point to check in on how I was doing while performing her work. She was thorough, gentle, and thoughtful--someone who made you feel seen, valued, and genuinely cared for. Her presence always added a sense of ease to the appointment. Unfortunately, my experience with the new hygienist was quite different. Although she was technically thorough, she was not very welcoming or personable. I sensed it immediately--from the first moment she looked at me as I turned the corner. It was clear this would be a very different kind of experience. Dental cleanings can be uncomfortable to begin with, and when the person working inches from your face seems disconnected or indifferent, it only magnifies the discomfort. I didn't feel like a patient--I felt like a task. An object. Just a mouth being cleaned. It was a deeply unsettling feeling. Thankfully, when the dentist came in, she was as warm and professional as always. Her kindness offered a moment of relief, and for a second, I thought she may have sensed something was off. My own demeanor had shifted--I couldn't wait to leave. Despite the positive interaction with the dentist, it wasn't enough to offset the earlier experience. When it came time to schedule my next appointment, I requested a different hygienist. I won't put myself in that situation again. Recommendation: I sincerely hope the practice sees this review as an opportunity for reflection and provides constructive feedback to the hygienist involved. Interpersonal connection and emotional intelligence are just as important in patient care as clinical skills. Lastly, a broader piece of feedback for the practice: I'd love to see, over time, an increase in African American, Hispanic American and neurodiverse staff members, reflective of the growing diversity in the patient population. Representation matters--in both care and comfort. Kevin

My kids have been seeing Dr. Frisicano for a couple of years. One of my kids has pretty severe…read moreanxiety and some sensory issues, and the dentist and staff are so patient with him and very kind. They are thorough and explain everything as they go. I also appreciate that parents are welcome into the treatment room with the kids at this practice. My other child LOVES going to the dentist here. I'm so happy I found this practice.

From my experience of veneer consultation- The dentist was patronizing and judgmental, and refused…read moreto perform the service. I will not disclose the name, as I only wish to draw attention to the issue and not slander a professional. This happened several years ago and I am still bothered by it. When I reached out via email to share my experience and how it affected me, I was gaslit and ignored. I'm sure they treat many patients very well. I was not one of them.

I've been going to Elmwood Dental for over 15 years. I've seen a lot of changes in staff during…read morethat time. But one thing I can always count on is that they will see me promptly, and take good care of my teeth. During my last visit, I pointed out a small chip in a tooth. Dr. Comfort immediately smoothed it out and didn't charge me for it! Nice people behind the desk, excellent hygienists, and well trained, competent dentists. Highly recommend.

Got referred to the this office by my dentist for a some dental work. I like the office, doctor…read morePrichard and the staff. They were very helpful and down to earth. Maybe some people don't like that they "keep it real" but they are also polite and up front about things. I get a good caring vibe from the office staff. I'm no medical professionals so I won't say I recommend them. But I can say that they treat me well even when I show up late. I actually didn't mind that they poked fun at me for being late. I deserved it haha. So if they aren't for you that's alright. People change doctors all the time. But they are good people and worth the shot.

Have had multiple kids evaluated and operated on by Dr. Pitcher. They all had a good experience…read more The office staff is very helpful. Would recommend to anyone for extraction services.

Wonderful experience, pleasant experience are not words used often for any kind of dentist office…read more These words fit and beyond. I needed to have an infection under my gum taken care of ASAP. My dentist called Dr. Alan Brodine of Brodine Prosthodontics. I was in the very next morning. Dr. Alan is wonderful. He explained everything, he made sure I did not feel a thing, actually in two spots I had to have infection removed. He cut open my gum and scraped out the infection so throughly I did not need any antibiotics. Dr. Alan is very kind, gentle, and reassuring. Needless to say he did a fantastic job. His entire office staff and dental staff are just as nice. They were always friendly and helpful and treated me as if they knew me for years. Not that I wish for any more mouth/teeth problems but I would go to Dr. Brodine in a heart beat. P.S. Everytime I went he gave me a new special brush called an END TUFT and told me how to order them. A big grateful thank you to Dr. Alan and his entire team.

When I arrived at Brodine Prosthodontics my teeth were in extremely bad shape or gone. They took…read moreexcellent care of me, replacing all of my teeth top and bottom, giving me a happy and healthy(and cute) smile once again. No more headache, no more pain. Only wonderful, strong and permanent teeth. Throughout the whole process, their staff was fantastic. Treating me with kindness, and delicate care. I had a hatred of the dentist office since I was a child, and now it is no longer a worry or fear in my life, all thanks to the wonderfully dentists and staff at Brodine Prosthodontics. I highly recommend them to anyone with chronic teeth/tooth problems.

My son has been a patient at this dental office for quite some time, and we've usually had positive…read moreexperiences, especially with his regular dental hygienist. However, today's visit was extremely disappointing. My son has special needs, and consistency and familiarity are very important for his comfort and cooperation during appointments. Despite this, he was assigned a different hygienist without any prior notice or consideration for his needs. On top of that, we were made to wait while another patient who arrived after us was taken ahead of him. There was no explanation, acknowledgment, or apology at the time. When I brought my concerns to the front desk, the only response I received was, "we dropped the ball," which felt dismissive and did not address the situation in a meaningful way. This entire experience showed a lack of communication, sensitivity, and respect for my son's needs. I truly hope this office takes feedback like this seriously and makes improvements, especially when it comes to accommodating patients with special needs. Because of this review I wrote on Google I was called and told me my husband and 4 children can't be seen at this office anymore because I blasted them to the world.

I had a good experience at White Spruce dental. I had my teeth cleaned and I was very satisfied. I…read morehighly recommend them.

I have nothing but good things to say about Dr Kochman! We moved to Rochester a few years ago and…read morehe was recommended and we are so glad. The staff is lovely and always makes you feel welcome! My daughter needed help with a loose tooth and was very afraid. He made her comfortable and the tooth was out before she realized and magically cane out of her ear! It was awesome and 3 years later she still talks about it!

Just had my 3-year old's first cleaning and I was appalled by the dentist's attitude and behavior…read more My kiddo was nervous and threw up after the teeth cleaning. I would expect a pediatric dentist would be patient and kind as my kiddo tried to settle down. Then while i tried to help soothe my child, the dentist basically told me to stop talking, and rushed to pry her mouth open to count her teeth. I was so upset I refused the fluoride treatment and was then scolded for not bringing my kiddo in for a morning appointment. I will not return and highly recommend that other parents look elsewhere... there is just no need to talk down to parents and rush an upset child. I would gladly stop an appointment and pay for another follow up visit than have my kiddo treated this way!

Been a patient for approx 3 years. Most professional, caring and technology rich Dental Practice I…read morehave ever been a part of. Each of the primary care Drs are each very skilled, patient focused and genuinely look to deliver the best out come and experience for your issue. The remaining staff is at the same level and technical knowledge as the Drs. Up on their game, deliver with a kind smile and deliver a great experience. Have been super impressed on how they deliver their product and ensure patient satisfaction. The facility is modern, clean and bright. Equipment is well maintained and up to date. They have a great lab with n sight that can scan and produce permanent Crowns right on site. (I just had one done to day). If you are looking for a great dental team - these folks are it. I appreciate and Thank You each for taking great care of me.

My husband and I have been going here for years and have not had a single complaint. We like all…read morethe dentists and have had almost every hygienist and they are all so attentive and thorough. Special shoutout to Alyssa!! We just brought our 3 year old son in for his first appointment and she was amazing with him!

I would like to say thanks you to the staff, Dr Lee, rec. Caylin, DA Brittany and Courtney. I was…read moreeven late to my appointment and was unable to call to give them any kind of notice. But upon arriving they were all so kind and helpful, I recommend this practice to anyone in search of an Oral Surgeon, and wants to be treated with genuine care. That's not something easily found anymore and they do exceptionally well work but that's what stood out the most for me. Thank you Chelsie Lidell

I take back my 3 star rating. Now down to 1. Saw Dr. Ambrosio, who was supposed to have my records…read moresent to my primary. After 2 weeks, they still haven't gotten them. After several phone calls to both doctors, hopefully my records have been transferred correctly. Been waiting, feeling like I have to fight to get medical treatment. Not good. No matter how good the doctor is....