It is unfortunate that I am in both the insurance related and geographical position where I have to…read moreattend this business. The head dentist is a fine practitioner and he does a good job in the rare event you can see him. However, I give the business one star due to absolutely terrible wait times for general appointments (in excess of six months), and the demeanor of the staff. I will note that this office is in Penfield, NY, not the "City of Rocheter". I understand that they take lower levels of insurance but the operation of the business is antithetical to just about any sort of professional operation I have known in the area. Being a patient at this office is an experience in line with visiting the department of social services and dealing with somebody very forceful. I mean that both in the way they will try to force you into services you may not want or need and in the brute physical sense. The hygienists I have seen all struck me as completely rude and abusive. After visiting the office it is very clear that they DO NOT CARE about YOU AT ALL. If you need your teeth serviced they will do it and run the check as high as they can. Depending on the interface you may leave feeling like you left a welfare interview. You will step out of the doors to look at Pefield Road.

Been a patient for a few years. Always hard to get an appointment. They don't seem to understand…read morethe concept of a "wait list". Their answer - YOU call every day and see if there is an opening. I paid via credit card at the end of each appointment. Yet a week later I would get a bill in the mail. Again - had to call in to fix issue. Had a problem during NY lock down. Talk to my dentist, said I would be on the short list when they opened again. Had to call again (they never call me...) in early June. Pain was a 7/10 at this point. Their answer? They can book me at the end of July. 4 dentists over 2 offices and they couldn't fit me in. Called another dentist in Penfield. Got in next day. Day after that had work done to fix the problem. Very disappointed in Unity Dental. Would definitely NOT recommend them...

very friendly and seem to care about you personally! Very pleasant experience and seem to be very…read moreknowledgeable about what they are doing they care about the person and their individual needs!

I would not recommend this group. The communication within the group is awful. They hound you with…read morereminder calls only to get there and have them say, sorry, we can't see you today. They try to charge you 100.00 all the time for whatever is the reason of the day. And the front office staff are gossip queens, talking trash about patients, how they are dress, who they used to date, who they are related to and all for the whole waiting room to hear. Save yourself time and go elsewhere.

EVERY crown this dentist put in fell out. Imagine being at church and your front tooth falls out!!…read more 2 weeks later the second one. The 3rd tooth he filled became so infected within a day I had to seek out my own root canal. He would not call me regardless of my attempts to reach him. Thousands of dollars.

First cleaning today. Best dental experience ever! Honestly! Beautiful, clean office. Warm,…read morefriendly staff and the dental cleaning itself was great. They have a two step water process that is spa like and for the first time ever, I actually see a difference in my teeth (see attached pic, no edits.) They even gently wiped my face with a warm, lemony smelling cloth at the end! Here to stay!

Love Dr. O'Keefe aka Dr Terry. I have been going to him since he had a full head of hair (this will…read moregive him a smile). Speaking of smiles, he always has one. He is always asking how you are, before and throughout the procedure. I actually fell asleep during a root canal!! The only negative is you have to act like his corny jokes are funny. But don't tell him I said that!!!

I had written a review but must have forgotten to post it! I used to see Dr. O'Keefe back in the…read more90's before my job sent me to Buffalo so since I moved back I had to come back to his office for my much needed cleaning! His office has a nice relaxing waiting room and his staff is very welcoming and friendly. Sue did my X-rays and cleaning. She's great. Chatted with me which I like because it distracts me! Dr. O'Keefe stopped in and was his usual self! Talked hockey and jokes were made. I did miss his humor and gentle touch dealing with my tooth that's needing some work. There may be some pain but he will do his best to minimize it. I recommend Dr. O'Keefe for your dental needs. My family agrees and sees him also.

My wife switched dentists so this was her first time here. She went for a cleaning and we found…read moreout after the Bill that is was out of network. I understand we could have checked on our own, but she didn't think of that and it's our backwards healthcare system in this country that is mostly to blame. But GOOD providers are proactive in telling new patients if they are in-network or out-of-network as soon as you provide insurance prior to visit. When I paid the bill I suggested they do this every time. (Maybe they are, but forgot in this instance.) We pay for dental insurance and it would have been free in-network, but we paid $177 for a cleaning (insurance picked up $132 of the bill only) for out-of-network.

I made an appointment for March 7th for x-rays, cleaning, and an exam for $368.00. Everything…read morestarted out fine with  Marlene,  the hygienist she  took x-rays and then  cleaned my teeth. She stated she didn't see anything on the x-rays that were a concern she stated "everything looks good ".  Dr. Merkley came in shortly afterwards and sat down towards the back of my head, not in front of me so I could see him, I had to turn around in the dental chair to shake his hand. Very rude I thought, why not wheel his chair in front of me to face me when speaking to me, but he never did. He then proceeded to ask Marlene how the x-rays looked, again she stated everything looked good. He asked me why I was there, I explained my pain initially started on the bottom left but moved to the upper right. I told him the night before I bent over and felt a pop in my nose and my right ear, he automatically said it's a sinus infection.  He never checked the teeth I was complaining about. My old dentist would blow air or water to try and get a reaction,  he did absolutely nothing.  He then proceeded to count my teeth and was telling Marlene numbers and I believe if they were crowns or implants,  he said ok nice to meet you and I said do I still use the orajel? He said no  your teeth are sensitive. He then left the room, he was in there less than 2 minutes,  he did not perform an oral exam, he never checked what teeth were bothering me, and how could I have a sinus infection and then have sensitive teeth? I paid my bill, left and hoped the pain would go away, I went and bought sensitive toothpaste but by Friday I was in so much pain I was taking 4 advil every 4-5 hours. I called my primary and was given an appointment for Monday March 13th at 9 am. The nurse practitioner checked my head and sinuses and nothing hurt, she did not believe it was a sinus infection.  She was nice enough to give me lidocaine for my mouth and a prednisone pack if there was any inflammation.  At this point I am livid because I paid Dr. Merkley $368.00 dollars and he did absolutely nothing for me. I called the office and spoke with Danielle and explained to her why I was upset, I don't think he should be asking a hygienist if there is anything wrong and it was also wrong that he never checked the teeth I was complaining about. Danielle called me back a couple hours later after speaking to Dr. Merkley and Marlene,  the new story I was given by Danielle told by Marlene and Dr. Merkley is that he spoke to me about tmj and grinding my teeth, I laughed and said that was a complete LIE, none of that was ever mentioned to me, she then proceeded to tell me that they also said he could see my sinus cavity on the x-ray and that is why he mentioned a sinus infection. So did I have a sinus infection or sensitive teeth?? Because he stated both issues.  My teeth aren't sensitive to hot, cold or sweets so how he came to that conclusion I would love to know, because he definitely didn't test my teeth to find out. Now I have to pay another dentist to get a proper exam. I truly believe Dr. Merkley totally scammed me, he did not provide an oral exam and made his decision based off the fact that I stated my nose and ear popped the night before.   Sincerely,   Tina Benge

I just love this place! The staff is friendly. Dr Dani is kind, patient and very knowledgeable…read more She took me in right away when I chipped a tooth that was sharp and cutting my tongue! The place itself is awesome. Decorated beautifully and very clean. I HIGHLY recommend this Dentist.

I'm a big fan. The people are very nice. My appointments always start on time and Dr Feldman has a…read moredry, sarcastic sense of humor which I really enjoy.

I had the best experience today with my cleaning...pain free and spectacular results!! I am looking…read moreforward to my next appointment! Great work!

Been a patient for approx 3 years. Most professional, caring and technology rich Dental Practice I…read morehave ever been a part of. Each of the primary care Drs are each very skilled, patient focused and genuinely look to deliver the best out come and experience for your issue. The remaining staff is at the same level and technical knowledge as the Drs. Up on their game, deliver with a kind smile and deliver a great experience. Have been super impressed on how they deliver their product and ensure patient satisfaction. The facility is modern, clean and bright. Equipment is well maintained and up to date. They have a great lab with n sight that can scan and produce permanent Crowns right on site. (I just had one done to day). If you are looking for a great dental team - these folks are it. I appreciate and Thank You each for taking great care of me.

They refused to even look at my teeth after I booked a first exam and a cleaning and filled out…read moremany pages of online questions that gave me serious carpal tunnel, saying they had to do a surprise !! full mouth set of xrays first, for no reason at all, just because. I got up and left, never in my 63 years has anyone said this to me and refused to do anything about it to actually be helpful. Never going back!

I always have a great experience at CrossKeys Dental. Dr. Badali is great and the staff is…read morewonderful. Thank you!

The staff as well as the doctor were very professional and friendly. I had a very through dental…read morecleaning. The Dentist also came in and gave me an evaluation moving forward. Great visit !!!! I would highly recommend.

Dr. Damelio and his staff are always so pleasant and helpful every time I come in for my cleanings…read more Best dentist in Rochester!